Sheraton Garden Grove - Anaheim South Hotel

  • 12221 Harbor Boulevard
  • Garden Grove,
  • California
  • 92840
  • United States
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This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Age Requirement Policy

Guests must be 18 years or older with photo identification to reserve a room.

Rated 3.7 out of 5 by 369 reviewers.
Rated 4 out of 5 by the hotel is still in a good condition the room is clean and still new. However, the breakfast and food at club lounge on the 7th floor are too simple and not attractive. The breakfast main food is the same for three days I stayed there ! There is no safe box in the room. December 6, 2012
Rated 4 out of 5 by Nice, Clean Staff was friendly, room was clean. Had a little problem with housekeeping leaving enough towels for 4 people. Front desk personnel very accomodating willing to resolve towel issue quickly. Carpet was damp and sticky when we arrived. September 10, 2012
Rated 5 out of 5 by Great hotel Convenient place to get in and out of Disney Resorts using their shuttle at a reasonable price. Staff was friendly and helpful. Room Service forgot to clean our room one day which was quickly addressed when I called front desk. August 20, 2012
Rated 3 out of 5 by Starwood members for well over 14 years We stayed for five nights. This is the FIRST time we have been refused access to the club lounge. Reason given "might run out of food, too many people already have access". NO housekeeping for two days.even after requesting. July 3, 2013
Rated 5 out of 5 by Garden Grove back on top! We've stayed at this hotel many times and this past stay was excellent. Great service from staff, the room was very clean, and the food on the Club Level was great! Kudos to the management and staff at Sheraton Garden Grove! January 11, 2013
Rated 4 out of 5 by Good hotel but extras are at a cost. Hotel is located near Disneyland Parks, shopping and restaurants. Be ready to pay for extras, in room internet, roll away, fridge, etc... Hotel has shuttle service to/from the Disneyland Parks at an extra cost of course. August 1, 2012
Rated 4 out of 5 by Great deal for the point value We stayed here as a one-night stop before returning home. The rooms were comfortable and clean. It's a bit further than walking distance from Disneyland but if you're not looking for that specific feature, it's great. August 26, 2012
Rated 3 out of 5 by Good Experience For the value, it was good. The parking lot needs total reconfiguring. The walls to the rooms are VERY thin. Did not use the pool or exercise room. The rooms were very clean and comfortable. Good size bathroom. November 20, 2012
Rated 2 out of 5 by poor housekeeping and over crowded shuttle Hotel was in need of housekeeping. Carpets and all floors were dirty and in need of vacuuming. No towels at pool. Room service dirty trays in hallways for over 24 hours. The shuttle was not big enough for all. August 2, 2012
Rated 3 out of 5 by Good hotel location and Staff This was my second time staying at this Hotel. I am scheduled to stay there at least five more times (Sessions of 3 nights per stay) and i am considering changing. These are a few reasons why I was not too happy with my stay there. First, i thought that the last time i stayed i just got a bad room with an extra hard bed. I was wrong, this time i got the same type of bed, EXTRA HARD and to top it off, i had four pillows that appeared to be filled with air because i had to use ALL four under my head just to get some comfort. There is no microwave, the lighting in the restrooms is not that great. The carpet in my room had three or four stains that were clearly visible as I walked in. I tried to sleep through the nights in that hard bed but by the third night, i just slept on the floor and felt much better in the morning. I spoke with management about it but they said there was nothing they could do. I am dissapointed with the comfort level of this hotel since it is in a great location. I will still consider talking with my group who are about twenty guests to change hotels in the near future for the rest of our five (5 three night session stays there). Unless you are ok with EXTRA HARD beds and air pillows, i would suggest trying another hotel in the area. January 16, 2014
Rated 3 out of 5 by Amenities I wish that the Sheraton would provide small refrigerators and microwaves. The king size room is very uncomfortable. The chair and table is looking outside the window. No where to sit comfortably in the room. January 18, 2013
Rated 2 out of 5 by Wi Fi is $9.95 a day - ridiculous Cannot believe you have to pay for WI-Fi in your room. You can go to the lobby and use it for free - Who wants to sit in the lobby? Ridiculous - first time I have ever encountered having to pay for Wi-Fi February 5, 2013
Rated 5 out of 5 by Clean Hotel and Great Location I have stayed here several weeks this year and the rooms are always clean. Beds and pillows are comfortable. Housekeeping does a great job keeping the hallways and rooms clean. Pool and hot tub are nice. July 19, 2012
Rated 4 out of 5 by not bad Parking was not good for handicap. Not enough stalls. I was willing to park across the street in the Target parking lot. At this visit, I felt the room was not as clean. The staff was awesome!!!!!! July 12, 2012
Rated 4 out of 5 by Nice and Clean Hotel Our hotel stay was very nice. The room was clean and new. The staff was friendly. I was impressed with everything on our stay except for the parking issues and having to pay for wireless internet! October 15, 2012
Rated 2 out of 5 by Okay stay The rate and proximity to Disney, plus the shuttle service, made this an okay stay. However several things made this well below other Sheratons I've stayed at. 1. The valet station was *always* unmanned. I would have to wait 5-15 minutes for someone to assist me, after going to the front desk to ask for help. Even when I had a crying baby in my arms, the front desk person had to go behind the doors 3 times to ask the valet person to hurry up and help me. 2. I chose the "going green" option at checkin. At every other Sheraton I've stayed at, this option means the sheets and towels are not changed. At this Sheraton, it means NO room service at all. So we had trash cans overflowing, no making the bed, no vacuuming the floor, etc. I'm not sure how not having someone at least make our bed contributes to "going green." The front desk did not explain this. 3. We ordered an on demand movie and about 10 minutes into it, it was super pixellated. So, we called the front desk and they said they would send engineering. Engineering came promptly but looked at our TV and said the issue was the TV was old and not set up for the HD movies. He offered for us to switch rooms. Since it was already 8 pm, and I had children, I declined. He said we should try to keep watching if we wanted as the pixellation would vary and may get better. He said the hotel would not charge for the movie. We watched the rest of the movie and just ignored the pixellation and finished around 9:30 and went to sleep. One hour later, the front desk called (at 10:40 pm) to tell me that we would not be charged for the movie per the engineer's instructions. Are you kidding me? You woke me up to tell me this? Where is your common sense? 4. Although Starbucks coffee served in the lobby lounge, make the effort to walk to a real Starbucks. The latte drinks I ordered (two times before giving up) were very bitter and not properly made. February 21, 2014
Rated 2 out of 5 by Don't bother This hotel was packed. Still I think a guest should be able to sleep at nigh. The wall is made of paper I guess? Had to move in middle of night as the crying child wouldn't stop but hotel made me move instead of the noise source. Even so they only let me move after the noise lasted for half hour at 2:30 a.m. even though half hour before they were completely booked with nowhere to move anyone. In the morning the hotel wouldn't refund me points or anything to apologize. The lounge was raided. Looks nice but don't expect nice, this is the worst Sheraton experience that we ever had and sadly the management didn't care about that as the guest with noisy child was a Platinum, so I guess that gives them a right to distract the others in the hotel at 2:30 a.m. ? The management here needs to be retrained in customer service and spg policies. The hotel should be level 1 and even than it would be generous. The only benefit is being close to Disney however there is a dozen hotels in the area with that benefit so no, don't bother if you plan on sleeping at night or getting a solution from the management. April 2, 2013
Rated 4 out of 5 by Location of this hotel The location and room of this hotel are very good. January 5, 2014
Rated 1 out of 5 by unhappy As far as beingable to sleep was not a problem the problem was not getting the bed made up or clean towels without having to call the front desk this was a problem 3 out of 4 night we stayed. December 4, 2012
Rated 4 out of 5 by Good Accommodations and Service Staff was very responsive, specially when their were a few problems. They came quickly when room needed to be cleaned, etc. Food was excellent in the restaurant although service was slow. October 28, 2012
Rated 3 out of 5 by Thought this would be a good Disneyland area hotel For a new hotel the cleanliness and maintenance was not good - stained carpet, bathtub was stained and dirty. Close to Disneyland but I wouldn't stay here again. October 28, 2013
Rated 5 out of 5 by relaxing and comforting We enjoyed our stay. The rooms were very nice, the beds were comfortable, the staff though I think were in training, were very nice and accommodating. Would definitely stay there again July 27, 2012
Rated 4 out of 5 by comfortable hotel Convenient location, not too far from Disneyland area. January 1, 2014
Rated 4 out of 5 by Great Location The hotel is near restaurants and local southern California attractions. Also close to shopping, main place mall and the block of orange. Good for Angel stadium and the Honda center January 21, 2013
Rated 3 out of 5 by bad experience We had a family trip of 15 people 3 rooms for the price we paid we expected clean facility , this hotel have dirty and smelly carpets (hallways and rooms) very disappointed July 4, 2013
Rated 2 out of 5 by Guest services inexistant In one week stay: laundry did not come back to my room until I raised my voice guest services phone line unresponsive found a big piece of metal behind my door one night August 3, 2013
Rated 4 out of 5 by clean and quiet First time staying at this property. As the title suggests, clean and quiet. Staff was friendly. Stayed on a Wednesday night for one night for business. Solid 4 stars. January 17, 2013
Rated 3 out of 5 by DIsney Stay Hotel was ok, they didnt have enough Do Not Disturb signs and the maid was let into my room which i didnt prefer at all. How do you run out of Do Not Disturb signs? December 25, 2012
Rated 4 out of 5 by Clean, Fresh & Convenient This property was fantastic! Room was spotless and new. Close enough to Disneyland but just far enough from the bustle & traffic. Would most definitely recommend! September 3, 2012
Rated 2 out of 5 by This time...need improvement The female receptionists are as not helpful or friendly. More robotic Minh was the best. The one thing that grossed me was the long hair in the shower!!!! April 22, 2013
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