Rated 4 out of 5 by SuzinM nice place
Better than expected. Nice beds and linens. Quiet. Friendly staff. The valet acted surprised that I was giving him a tip. Only negative is the charge for WiFi. Even the cheap hotels offer free WiFi and this one wants $9.95 PER DAY!
December 2, 2013
Rated 5 out of 5 by yong70 Awsome Place To Party
We has a blast thanks to great staff and great place. Rooms and ballroom was clean along with great food. Children had great time at their heated pools and safe environment.
Thank you Sheraton of Garden Grove Anaheim South...
December 23, 2013
Rated 3 out of 5 by RickM Not able to provide any perks to Platinum customers
I've stayed in this hotel several times due to proximity to my client. 2 out of 3 times, they were unable to provide me with club level rooms. No late checkouts either. Location is good, hotel is clean, and staff is nice.
May 20, 2013
Rated 2 out of 5 by dredayeveryday dont get me wrong loved the place but INTERNET sucks
i really liked the hotel overall. the only down fall is if you are there on business dont expect to get a connection to the internet. also if you stay on the club level the right side elevator has a faulty card reader
August 7, 2012
Rated 4 out of 5 by SEM2013 Good hotel, but could use a little attention
This is a nice hotel and the staff were extremely friendly. Our guest room was clean & comfortable. However, our toilet had an issue, the trash cans in the hallways were overflowing, and the elevators were not clean.
July 18, 2013
Rated 5 out of 5 by Disneybaby2 excellent value
The staff at Sheraton garden grove are Awesome. Always friendly and accommodating. The hotel is perfect for my family. Pool jacuzzi now laundry facility with microwave perfect add on. Love Sheraton in garden grove.
July 21, 2013
Rated 2 out of 5 by HabitualTraveler Avoid it like the plague
I've stayed in a sheraton property every week this year and this was by far the worst experience I've had. While we were not attending the resorts, we thought the location would make this hotel more suitable for traveling with kids - it wasn't. There was a shuttle to the resorts, but the waiting area was always full of sour faced people sitting near the waste bins. Parking at the hotel -even for gold members - costs more than parking at the disneyland garage, so there's no real value added by the shuttle.
The hotel was recently remodeled, but poorly executed; for example, the floor below rhe carpet is uneven with abrupt surface changes of an inch. The wardrobe provided as a closet was not tall enough to hang clothes and the ironing board was half the size of other Sheraton properties. The "heated" pool was heated to about 68 degrees one day and 80 degrees the next. The staff was cheerful, laughing and joking one with another; but they were very inatentive to patrons. I waited several minutes to check out while employees milled about the front desk without helping anyone.
June 15, 2013
Rated 3 out of 5 by kelly59 No bells or whistles
This hotel does need some attention. I had a reservation, using spg points, and upon arrival at 8:30 pm my room was not ready. I had asked for an upgrade, which is customary as I am a gold member. They did not offer an upgrade, and after I asked, the rooms available were not clean. It's 8:30pm. They should have had my room already set aside for upgrade and checked to make sure all was in order. I also was not impressed with the fact that after I checked in, went to my room and returned to the lobby, approximately 20 minutes later, to find the lobby full. A bus had unloaded and the people were waiting to check in. I wondered if their rooms where ready or if they received higher level rooms over spg clients.
The overall condition of the hotel was satisfactory for the amount of points required for a one night stay. The hallways definately need to to be spruced up: new carpet and air freshener would be in order.
If you are looking for a place to stay while visiting Disneyland, just down the street, this is a very desireable location. Just be aware of the nightly parking fee!!
August 26, 2012
Rated 1 out of 5 by rrgl Cleanliness went downhill
We stayed in the Spring and it was great. 4 months later we stayed again. Carpets in the halls and rooms were very dirty. We did not take our shoes off it was so bad. The bathroom floor needed to be cleaned.
October 16, 2012
Rated 5 out of 5 by kmich2000 Great value-Clean hotel
Nice clean hotel. Great staff makes you feel like a welcomed guest. Also want to thank Sally Mai for her assistance and constant communication with my reservation. First class! Keep it up. I will be back.
November 9, 2013
Rated 5 out of 5 Hotel Experience
This hotel was chosen by the organization that is sponsoring a seminar I am attending. I am very pleased with the facility. However, there are only a few minor details that I was a little disappointed with/ 1) No ventilation in the gym. I know it is small, and sweat is expected but it is stuffy making it hard to breathe; 2) There should be a smoking area for those who smoke because as a non-smoker entering the facility I don't want to walk through a cloud of smoke to do so, and I think it is unfair not to have a comfortable designated place, I mean even those waiting for the shuttle get seating accommodations. Lastly, which is something I know can't be changed but I want to mention...the bathroom door in my room was a nuisance to me. I don't like to feel shut in when I am in the bathroom but there was no way for me to prop the door open so I had to use my suitcase and because of the direction the door opened, it I had to do it every time I used the bathroom because otherwise I couldn't exit the hotel. I think an immediate solution would be to provide a doorstop. (smile). Thanks...
July 28, 2013
Rated 2 out of 5 by jenn House Keeping Please
Stayed for Memorial Day weekend. We got a room on the second floor, and the entire floor smelled like a mix of Mexican and Indian food. Worse was when we got to our room; our room was a complete mess. Obviously house keeping hasn't touched the room, and it was well over the check in time. Front desk ended up giving us a new room on a different floor. We thought we could finally rest after a long trip, but the sheets were ALL stained and had random pieces of hair. From the comforter, to the sheets, and the pillowcases. Gross! We called house keeping to change out the entire bedding completely. Next day after a long visit to DIsneyland we arrived back to our room around 11pm and our room was completely untouched. Towels and bedding was exactly where we left them. Front desk excuse was that we probably left the do not disturb sign on the door, but we honestly never touched that sign. House keeping just ended up giving us two towels and left. My family and I have stayed here a few times before and it was always a pleasant stay, but after this experience I don't believe I'll ever come back.
May 28, 2013
Rated 4 out of 5 by Rhod43 Great place for Disneyland
Conveniently located from Joe's ice cream as well as target shuttle service was on time and always good staff were pleasant rooms are comfortable however carpets and common areas need deep cleaning
September 11, 2013
Rated 5 out of 5 by lcordo05 Very relaxing location
This facility was excellent except for the lack of a microwave or refrigerator (free) and free wifi. Although the computer station in the lobby was nice. It just would have been better in the room.
March 25, 2013
Rated 5 out of 5 by DisneyLover2014 Love the convenience and large rooms
The hotel is very well kept and it is a very comfortable. The rooms size are larger than average hotel room at this standard. I also really love the convenience of the location.
April 12, 2014
Rated 5 out of 5 by Rose18 Nice Hotel
We stayed here for two nights for our short trip to Disney. The staff was attentive, there was a convenient shuttle to Disney and the rooms were nice. Everything we expected it to be!
March 15, 2014
Rated 5 out of 5 by Nanip Sleeping in Anaheim
Being so close to Disney I was pleased each night with how quiet my room was, I only had breakfast buffets but they were very good. Parking was a bit confusing.
May 5, 2014
Rated 5 out of 5 by DLPassholder Wonderful stay
Hotel accommodations were outstanding, club level was terrific. All staff made me and my family feel welcome (especially at check-in). My family will continue to return for sure.
April 21, 2013
Rated 5 out of 5 by MLD31 Very responsive staff! Good value for money.
I have been coming here for a few years now. Great hotel for value. Great SPG recognition. Lounge has decent food both in evening reception and breakfast. Very pleased.
March 15, 2014
Rated 5 out of 5 by Kennmr2 Sheraton Anaheim
This is an excellent hotel to stay. Very updated decor, nice, friendly, and helpful staff. Parking is a little challenging duriing peak hours but other than that.... 4.5 stars!
June 5, 2013
Rated 5 out of 5 by Mike2904 Great Service at the Business Level
Nothing bad to report. Great service and great staff. From the front desk to house keeping. Thank you all for making my family feel like home.
Hope to see you soon.
September 5, 2013
Rated 1 out of 5 by 1010 Very Poor Hotel
I would never suggest this hotel to anyone. Misspelled my name, would not fix it. Then found out there were no Refrigerators or Microwaves in the rooms. The room was filthy.
November 13, 2013
Rated 5 out of 5 by Jackpot Sun and Fun
Relaxing place to stay. Very clean rooms, kids enjoyed the pool, spouse and I enjoyed the spa. Employees are very friendly and helpful. Definitely a place to come back to.
April 1, 2013
Rated 5 out of 5 by Wally007 Closeness to Disneyland
It was very convenient to stay here while visiting Disneyland. We were pleased with all aspects of the hotel.
Martha, at check-in, was more than friendly and helpful.
April 7, 2013
Rated 5 out of 5 by Petercharli Great shuttle service to sights
Great place to stay and see the sights.
the OC trolley(provided by the hotel) took us to many places and was so nice not to have to drive our car any where
March 24, 2014
Rated 3 out of 5 by MJ101 Nice staff and good location
The hotel was very quiet and the staff lovely. The location was convenient to Anaheim center and Disneyland. The food in the restaurant was very good quality.
March 10, 2014
Rated 5 out of 5 by Eugene This hotel has great service.
Even I had checked in late evening, check-in counter person in charge was greatly failiar and nice. And restaurant for breakfast was also much more than expectation.
March 8, 2013
Rated 3 out of 5 by SusanDisneyFan Thought this would be a good Disneyland area hotel
For a new hotel the cleanliness and maintenance was not good - stained carpet, bathtub was stained and dirty. Close to Disneyland but I wouldn't stay here again.
October 28, 2013
Rated 5 out of 5 by Cookie0505 Awesome experience
From the moment I arived and saw the exterior I knew I was arriving in style. From the entrance to the showers everything looked like 5 star hotel.
March 1, 2013
Rated 5 out of 5 by Cocoa916 Comfortable hotel
Hotel is located in Garden Grove but still in a good location that is very convenient to Disneyland. Rooms are clean and comfortable.
February 9, 2014