Sheraton Garden Grove Hotel - Anaheim South Hotel

  • 12221 Harbor Boulevard
  • Garden Grove,
  • Kalifornien
  • 92840
  • USA
  • Landkarte

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Rated 3.7 out of 5 by 407 reviewers.
Rated 2 out of 5 by Did not feel clean the entire second floor smelled like body odor every day I was there. the room did not feel clean. the counters and sinks did not look like they had any cleaning agents applied in a long time. nothing was shiny. there were grease marks and spots all over the place. this is the first time I have ever filled out a survey...only because I felt somebody should know how gross it was. August 22, 2013
Rated 2 out of 5 by No Amenities Disappointed that when I made reservations I was told breakfast and other amenities were included. Paying for parking and internet is ridiculous - I would have rather paid $10 more per night to have more features and benefits than feel like my business is not appreciated. Staff was the only perk. August 20, 2013
Rated 4 out of 5 by Felt a bit duped Everything was outstanding except my request for a roll away bed. I was charged $20 per night. I stayed at the same hotel a month prior and was never charged for a requested roll away bed. During this stay I was told that the reason I wasn't charged last time was because they couldn't accommodate me on my bed request (??). This was not the case. Oh well. Lesson learned. DON'T request the overpriced and not complimentary roll away bed ever again. August 18, 2013
Rated 4 out of 5 by Not a Bad Location Overall the Hotel was very quiet at night and fairly clean. I liked the fact that I could opt not to have the room cleaned daily and received point for the option. The Shuttle to Disney was such a breeze. Highly recommend the location just based on the shuttle. Negatives - Paid Parking for guest, no fridge in room, no free internet in room and the pool wasn't anything special. Also, if the Do Not Disturb is on the door I would expect Housekeeping to not knock at 9 am on check out day. August 18, 2013
Rated 3 out of 5 by Request for a Bathtub I put in a request for a bathtub in my room and I did not get it. I was very unhappy with having a shower for two small children. The carpet in the room has stains. You should change the color of the carpet or make a better effort to clean it. We as SPG members should not get charged for parking. That was a rip off. August 16, 2013
Rated 3 out of 5 by Nice for families Room was nice, beds were comfy and clean. Be aware, the two queen rooms I stayed in on the 3rd floor did not have closets, instead they had a small wardrobe where you could either hang clothes or store your luggage but not both. Bonus for families: there is a coin-op laundry facility here if you need to wash clothes. Also, the location is close to a Target if you need to get incidentals while at Disney. Hotel is too far to walk to Disney. Staff wasn't around to help with baggage. When I did see the bellhops, they were chatting amongst themselves and weren't really open and inviting with guests. August 15, 2013
Rated 1 out of 5 by MY VIEWPOINT ON THIS FACILITY Whereas the Restaurant staff seemed trained and eager to please, the front desk was exactly the opposite. On the last day (Saturday) we finally had 1 person on the FRONT DESK who seemed like he deserved to be there. I think you folk should look at HR a little more seriously. August 7, 2013
Rated 5 out of 5 by Excellent staff with superb customer service Stayed just for one night, NOT disneyland related! Staff is always willing to assist. Checked in was piece of cake! Martha at the front desk is friendly, professional and courteous. In fact, I felts like I received the royalty treatment! Evening reception was sparse on sunday night but breakfast more than made up for it in the morning. I would stay here again! August 5, 2013
Rated 2 out of 5 by This hotel needs improved management Upon arrival we were greeted by an overly chatty registration person. She talked so fast we had to ask her to repeat everything and then answer her random comments and questions about the weather. The lobby was full of loud kids, we ran into 3 dogs IN the hotel, my husband sat at the bar at 6:00 on a Friday night and had to wait 10 minutes for a bartender to appear from the kitchen, our 1st room was dirty(the rug had not been vacuumed), the hallway on the 5th floor was filthy(please invest in new vacuums!). Our 2nd room was better. The staff was under trained but friendly. August 5, 2013
Rated 2 out of 5 by Guest services inexistant In one week stay: laundry did not come back to my room until I raised my voice guest services phone line unresponsive found a big piece of metal behind my door one night August 3, 2013
Rated 3 out of 5 by Disappointed again by SPG On the plus side the location was convenient to my business. On the minus side the staff had no clue about Delta/SPG Crossover Rewards. I got zero recognition for my status. $10 a day for Internet and $13 per day for parking, wow talk about hitting travelers with hidden fees. I guess SPG wants to be like an airline and charge for every little thing. Sink had a giant crack. Tub drained very slowly and there was a ring of scum that housekeeping never got clean. Bring your own shampoo because the one provided was not much better than just using water. For what the hotel restaurant charges for breakfast, the food should have been better. Watery eggs and grisley ham. August 3, 2013
Rated 2 out of 5 by Needs improvement I asked for a room next to my party and I got the far end. A guest service rep told me that the rooms were all book up, but I noticed that a couple went into a room where I and my family could have stayed because it was right next to my party, so I felt lied to. Our lamp on the desk did not work. There was no refrigerator. And when I asked for towels, they NEVER came up to give us more towels. I was upset! The only good thing was that they had extra toothbrushes and gave us ample toothpaste. That was the only good thing about our stay. July 30, 2013
Rated 5 out of 5 Hotel Experience This hotel was chosen by the organization that is sponsoring a seminar I am attending. I am very pleased with the facility. However, there are only a few minor details that I was a little disappointed with/ 1) No ventilation in the gym. I know it is small, and sweat is expected but it is stuffy making it hard to breathe; 2) There should be a smoking area for those who smoke because as a non-smoker entering the facility I don't want to walk through a cloud of smoke to do so, and I think it is unfair not to have a comfortable designated place, I mean even those waiting for the shuttle get seating accommodations. Lastly, which is something I know can't be changed but I want to mention...the bathroom door in my room was a nuisance to me. I don't like to feel shut in when I am in the bathroom but there was no way for me to prop the door open so I had to use my suitcase and because of the direction the door opened, it I had to do it every time I used the bathroom because otherwise I couldn't exit the hotel. I think an immediate solution would be to provide a doorstop. (smile). Thanks... July 28, 2013
Rated 5 out of 5 by excellent value The staff at Sheraton garden grove are Awesome. Always friendly and accommodating. The hotel is perfect for my family. Pool jacuzzi now laundry facility with microwave perfect add on. Love Sheraton in garden grove. July 21, 2013
Rated 4 out of 5 by Good hotel, but could use a little attention This is a nice hotel and the staff were extremely friendly. Our guest room was clean & comfortable. However, our toilet had an issue, the trash cans in the hallways were overflowing, and the elevators were not clean. July 18, 2013
Rated 5 out of 5 by Has everything you need, with great price! Beautiful hotel, great features, pool very clean, excellent customer service! July 16, 2013
Rated 5 out of 5 by Excellent Service The staff has to be commended for their professional and personal attitude to the customer. Throughout my stay I noticed how they all reacted to various guest from all over the world. Sometimes a language barrier made for a few moments of uneasiness, but was well handled by the staff. Check in was fast. Everything was explained perfectly. I don't usually sleep much past 4:30 in the morning, but I was sleeping through to 6:30 or later each day. I will definitely be back. July 13, 2013
Rated 5 out of 5 by It was great The staff is friendly and helpfully July 7, 2013
Rated 3 out of 5 by bad experience We had a family trip of 15 people 3 rooms for the price we paid we expected clean facility , this hotel have dirty and smelly carpets (hallways and rooms) very disappointed July 4, 2013
Rated 3 out of 5 by Starwood members for well over 14 years We stayed for five nights. This is the FIRST time we have been refused access to the club lounge. Reason given "might run out of food, too many people already have access". NO housekeeping for two days.even after requesting. July 3, 2013
Rated 5 out of 5 by Friendly Environment We experienced great customer service throughout the process from calling in to make reservation to checking out of the room. Very well trained Staff. They were very helpful and genuine. Room was clean. The location was walking friendly to restaurants and shops. Parking was pricey though, but understandable, since it is closed by to Disneyland. Overall, we had a nice stay. July 2, 2013
Rated 5 out of 5 by Best deal in the area! We have stayed here several times. They do charge a deposit on your card, which is released. They do charge a small fee for parking, for internet and for the shuttle, but that is typical of Disney area hotels. But this hotel is clean, spacious and staff if helpful. Shuttle is convenient. Free bfast and snacks in the lounge are decent. Club lounge is very nice. We always have a great time when we stay here. But the best thing is, this hotel is about 3000 Starpoints cheaper than all other comparable Sheraton hotels in Southern California. I hope it stays that way. July 2, 2013
Rated 5 out of 5 by sbtraveler Great hotel! comfortable,spacious,clean,fabulous staff!! July 2, 2013
Rated 5 out of 5 by Very small room First time at this hotel. Arrived at 9:00 pm, left at 7:15 am. Facilities were fine, but as a PLAT member on the Club Floor, I was surprised at the small size of the room. One night was fine, but I'd get claustrophobic if I had to stay two or more nights. July 2, 2013
Rated 4 out of 5 by Comfort of bed The beds are nice and very comfortable. June 30, 2013
Rated 5 out of 5 by Family vacation with kids Stayed for 2 nights to visit Disneyland, had 2 of my grandchildren with us. Staff was friendly & room was clean & comfortable. We didn't use the shuttle or pool so I can't comment on that.. Parking was not adequate,we had difficulty finding a parking space and had to use the valet parking after coming in late at night.. I do not think that guests should have to pay for parking. Maybe this could be a benefit of being a Gold or Platinum member. They did originally bill us twice for parking but they did take care of it immediately. They also put a $50 hold on our credit card & I had to call twice after checking out to get it credited. Overall I would strongly recommend this hotel. June 28, 2013
Rated 4 out of 5 by Great hotel in the Disneyland area The hotel was great, except for the fact that our room was a bit dusty and remained dusty during our entire stay. We also decided to keep our towels and save some water but one day we ended up with 3 towels for 4 people and the next no bath math… other than that, this is a great place to stay. The shuttle service was great! We will definitely return. June 28, 2013
Rated 5 out of 5 by Connie 60 Best Starwood accomodations in Anaheim June 24, 2013
Rated 3 out of 5 by Sheraton Anaheim Hotel is a no frills hotel. I got what I paid for. Only used room to sleep and clean up during our family vacation. It is away from Disneyland, that I liked. Many visitors come here so don't expect anything new. Those that think you should have new furniture, carpet, bedding, etc. grow up. It's a well used, average hotel. I paid for a bed and bathroom, not for entertainment. If you are looking for a home away from home, go elsewhere. This is a hotel! Staff is great and attentive. Then again, I'm not constantly asking for something from them. Parking can be tough, but anything down the main strip is the same. Will stay again since it meet my expectations. June 22, 2013
Rated 4 out of 5 by Hotel was perfect for a father's day baseball weekend! Stayed for the weekend to catch a few Angel's games. Had a great time and the hotel was clean and exceeded my expectations. June 17, 2013
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