Rated 5 out of 5 by Jamerslyn Great Customer Service
This hotel is just a little way down the road from Disneyland and has become our preferred hotel to stay at when visiting the parks. Their customer service and rooms are far better than the other Sheraton in the area.
January 6, 2014
Rated 3 out of 5 by Untidy12 Absent Housekeeping
Housekeeping was either understaffed or incompetent. Room service tray remained uncleared from the hallway outside my room for close to 24 hours, and despite leaving my room at 7:30am and returning at 1pm, no housekeeping visited my room - and this was on the Club Floor.
May 26, 2012
Rated 5 out of 5 by Kevinsac Very small room
First time at this hotel. Arrived at 9:00 pm, left at 7:15 am. Facilities were fine, but as a PLAT member on the Club Floor, I was surprised at the small size of the room. One night was fine, but I'd get claustrophobic if I had to stay two or more nights.
July 2, 2013
Rated 4 out of 5 by MJAK Nice and quiet
Stayed for the weekend and this hotel was nice and quiet. The staff was very friendly and accommodating. There is a Target right across the street in case you forgot something. Dining is within walking distance and you really don't need your car.
December 7, 2011
Rated 4 out of 5 by September Services
The waste basket in the bathroom was sitting on top of the closed toilet seat. Is that nomal?
The receptionist asked if I wanted my hotel bill emailed to me. I said yes and confirmed the email address. I did not receive the hotel bill via email.
September 24, 2012
Rated 4 out of 5 by ubtraveler1 Very nice room and Friendly staff.
As a platinum member, I was upgraded to a very nice, large room. All the staff were very friendly and helpful. The food left a bit to be desired and the Club Lounge, although very spacious and nice, did not serve any wine or other libations.
October 28, 2012
Rated 5 out of 5 by carm Great location
The hotel was clean, efficient, and the staff was very attentive. The location was excellent and within walking distance to many restaurants.
The food at the hotel restaurant was sub-par, but with so many local choices you have options.
August 28, 2013
Rated 5 out of 5 by Johnny28 never disappoints
Like usual this hotel and it's staff always delivers everything you would expect.
Rooms very clean and spacious.
Staff cannot do enough for you!
Will always stay here when in town!
January 1, 2014
Rated 4 out of 5 by Cheermom Accomodations Issues
I recently booked two rooms there as I was traveling with my family. This was the host hotel for the convention we were attending. I traveled with four young girls. I specifically requested adjoining rooms. I understand that these cannot be guarantted. However, I specifically called the hotel early in the morning the day we were checking in to explain we would be there late in the evening, and that my daughters were young. When we got there of course, no adjoining rooms. There were honestly some really helpful front desk clerks. Sally was completely awesome, compassioniate and understanding. However, Julio the manager, he was AWFUL. He was completely unsympathetic to my situation and walked away. He left Sally the front desk clerk to deal with me. He never came back to help her, or us for that matter. He never expressed any sympathy and just said there was nothing we could do, but we could check other area hotels. Are you kidding me?? If it wasn't for Sally, we would have been in serious trouble. But she was at least helpful, nice and understanding.
April 8, 2013
Rated 4 out of 5 by hungl the hotel is still in a good condition
the room is clean and still new.
However, the breakfast and food at club lounge on the 7th floor are too simple and not attractive. The breakfast main food is the same for three days I stayed there !
There is no safe box in the room.
December 6, 2012
Rated 4 out of 5 by Kathy5 Nice, Clean
Staff was friendly, room was clean. Had a little problem with housekeeping leaving enough towels for 4 people. Front desk personnel very accomodating willing to resolve towel issue quickly. Carpet was damp and sticky when we arrived.
September 10, 2012
Rated 5 out of 5 by skpnj Great hotel
Convenient place to get in and out of Disney Resorts using their shuttle at a reasonable price.
Staff was friendly and helpful.
Room Service forgot to clean our room one day which was quickly addressed when I called front desk.
August 20, 2012
Rated 3 out of 5 by Lori4UCCsynod Starwood members for well over 14 years
We stayed for five nights. This is the FIRST time we have been refused access to the club lounge. Reason given "might run out of food, too many people already have access". NO housekeeping for two days.even after requesting.
July 3, 2013
Rated 5 out of 5 by NVFamily Garden Grove back on top!
We've stayed at this hotel many times and this past stay was excellent. Great service from staff, the room was very clean, and the food on the Club Level was great!
Kudos to the management and staff at Sheraton Garden Grove!
January 11, 2013
Rated 4 out of 5 by JEHNN Good hotel but extras are at a cost.
Hotel is located near Disneyland Parks, shopping and restaurants. Be ready to pay for extras, in room internet, roll away, fridge, etc... Hotel has shuttle service to/from the Disneyland Parks at an extra cost of course.
August 1, 2012
Rated 4 out of 5 by SOCATourists Great deal for the point value
We stayed here as a one-night stop before returning home. The rooms were comfortable and clean. It's a bit further than walking distance from Disneyland but if you're not looking for that specific feature, it's great.
August 26, 2012
Rated 3 out of 5 by traveler10 Good Experience
For the value, it was good. The parking lot needs total reconfiguring. The walls to the rooms are VERY thin. Did not use the pool or exercise room. The rooms were very clean and comfortable. Good size bathroom.
November 20, 2012
Rated 2 out of 5 by jmac poor housekeeping and over crowded shuttle
Hotel was in need of housekeeping. Carpets and all floors were dirty and in need of vacuuming. No towels at pool. Room service dirty trays in hallways for over 24 hours. The shuttle was not big enough for all.
August 2, 2012
Rated 3 out of 5 by Primo Amenities
I wish that the Sheraton would provide small refrigerators and microwaves. The king size room is very uncomfortable. The chair and table is looking outside the window. No where to sit comfortably in the room.
January 18, 2013
Rated 5 out of 5 by Kyle77 Clean Hotel and Great Location
I have stayed here several weeks this year and the rooms are always clean. Beds and pillows are comfortable. Housekeeping does a great job keeping the hallways and rooms clean. Pool and hot tub are nice.
July 19, 2012
Rated 2 out of 5 by Valerie Wi Fi is $9.95 a day - ridiculous
Cannot believe you have to pay for WI-Fi in your room. You can go to the lobby and use it for free - Who wants to sit in the lobby? Ridiculous - first time I have ever encountered having to pay for Wi-Fi
February 5, 2013
Rated 4 out of 5 by yukidevil not bad
Parking was not good for handicap. Not enough stalls. I was willing to park across the street in the Target parking lot.
At this visit, I felt the room was not as clean.
The staff was awesome!!!!!!
July 12, 2012
Rated 4 out of 5 by Fungirl Nice and Clean Hotel
Our hotel stay was very nice. The room was clean and new. The staff was friendly. I was impressed with everything on our stay except for the parking issues and having to pay for wireless internet!
October 15, 2012
Rated 2 out of 5 by Mrtravel28 Don't bother
This hotel was packed. Still I think a guest should be able to sleep at nigh. The wall is made of paper I guess? Had to move in middle of night as the crying child wouldn't stop but hotel made me move instead of the noise source. Even so they only let me move after the noise lasted for half hour at 2:30 a.m. even though half hour before they were completely booked with nowhere to move anyone.
In the morning the hotel wouldn't refund me points or anything to apologize. The lounge was raided. Looks nice but don't expect nice, this is the worst Sheraton experience that we ever had and sadly the management didn't care about that as the guest with noisy child was a Platinum, so I guess that gives them a right to distract the others in the hotel at 2:30 a.m. ?
The management here needs to be retrained in customer service and spg policies. The hotel should be level 1 and even than it would be generous. The only benefit is being close to Disney however there is a dozen hotels in the area with that benefit so no, don't bother if you plan on sleeping at night or getting a solution from the management.
April 2, 2013
Rated 1 out of 5 by rick64 unhappy
As far as beingable to sleep was not a problem the problem was not getting the bed made up or clean towels without having to call the front desk this was a problem 3 out of 4 night we stayed.
December 4, 2012
Rated 4 out of 5 by Rosie60 Good Accommodations and Service
Staff was very responsive, specially when their were a few problems. They came quickly when room needed to be cleaned, etc.
Food was excellent in the restaurant although service was slow.
October 28, 2012
Rated 5 out of 5 by BunsMom relaxing and comforting
We enjoyed our stay. The rooms were very nice, the beds were comfortable, the staff though I think were in training, were very nice and accommodating. Would definitely stay there again
July 27, 2012
Rated 4 out of 5 by nilb Great Location
The hotel is near restaurants and local southern California attractions. Also close to shopping, main place mall and the block of orange. Good for Angel stadium and the Honda center
January 21, 2013
Rated 3 out of 5 by SusanDisneyFan Thought this would be a good Disneyland area hotel
For a new hotel the cleanliness and maintenance was not good - stained carpet, bathtub was stained and dirty. Close to Disneyland but I wouldn't stay here again.
October 28, 2013
Rated 3 out of 5 by Arte24 bad experience
We had a family trip of 15 people 3 rooms for the price we paid we expected clean facility , this hotel have dirty and smelly carpets (hallways and rooms) very disappointed
July 4, 2013