Rated 2 out of 5 by Matte51 Don't laugh at me when I have a problem
I was put in a room where the bed head board was right next to the ice machine. I did not find this out until I was trying to sleep. I had to change rooms. The staff laughed at me when I explained that I could not sleep from people getting ice at all hours of the night. Moving rooms is also a real pain when I was half asleep. I told the meneger the next mornig and he did not do anything. Also, Iwas put in a room with two double beds instead of the king bed I ordered.
January 17, 2012
Rated 2 out of 5 by Travels2much Filthy...
The hotel location is prime, and with it being a bit farther from Disney, the rates are commensurate. However the parking situation is dismal, but still shades above the housekeeping staff. Towels would get picked up, none left. And, I would wash my kids' feet when we got back, out of courtesy to the laundry crew by not having little black marks all over the bedding. Much to my utter disappointment, they were dirty again in just a few minutes...the carpets where so nasty I could not even let them play around on the floor!!!! Definitely NOT the norm for the Sheratons I have stayed in. And, it makes me even more disappointed that I spent points on the stay.
July 10, 2012
Rated 4 out of 5 by guster14 Pretty good
Gold status gets you very little here, which is disappointing. no access to the lounge, no compliementary wifi. the bed is fine, but no memory foam topper, which makes the bed comfort average...and they never emailed my final folio to me. so it was okay, but not great.
November 14, 2014
Rated 5 out of 5 by GRP1921 Great Disney Option
We stayed 4 nights and had 2 adjoining rooms on the club floor. I highly recommend the club floor as the breakfast is hearty (and tasty) and more than pays for itself if you have a family. The location is a little far for most to walk to Disney, but the shuttle bus runs like clock-work and is well worth the $3/day. Nice outdoor heated pool relaxed us for our return night visits. All staff were very friendly. There is a target right across the street so snacks and drinks are always available....and the hotel can handle a 5.1 earthquake!! We would stay here again without question.
April 7, 2014
Rated 5 out of 5 by USPHS The way to visit Disneyland
We booked 3 rooms for 5 kids, 2 parents, and 2 grandparents and were accommodated in our request to have 2 of the rooms adjoining. One of our cars was comp'd in recognition of our SPG Gold status. The shuttle was timely and convenient. It provided maximum flexibility of allowing the irresolute to retreat from Disney during the heat of the day, avoiding awkward negotiations with the die-hard. The rooms were modern and comfortable. The mattresses and pillows premium quality. The pool nicely heated allowing swimming even during chilly temps. Multiple restaurants were within walking distance. A fantastic Italian restaurant "Carolinas" delivers to the hotel--highly recommended. A Super Target is right across the street, allowing quick runs for things like forgotten goggles and lunch items for Disney. I'm pretty discerning--I find fault much too easily--but my character flaw was put to the test with this stay.
January 30, 2014
Rated 5 out of 5 by Katatdisney Disneyland Trip
My boyfriend and I went to Disneyland on a two day trip and was very surprised at how great the Sheraton was! I wasn't sure at first because it was a little far away from the park but it was perfect! We didn't have to deal with traffic and if we needed anything target and a bunch of other restaurants were right at our door step! When we first got here we were greeted by Brandon in the lobby who helped check us in. He was absolutely wonderful! We saw him a few times throughout the rest of our trip and it was nice having someone asking us how we were doing and if he could do anything to help us. Great staff. I loved our room. The bed was super comfortable and the bathroom was spacious! Everything was clean and we got good channels on tv. The only downside was we were on the 2nd floor and didn't have much of a view but who cares after a long day at Disneyland? I love this hotel and I will definitely be staying here again!
April 25, 2013
Rated 5 out of 5 by Kristin1229 Staff was wonderful!
The staff at this hotel was awesome and very accommodating. They made sure we had a crib and adjoining rooms as requested. Check-in and out was fast and easy. The rooms were very clean and new. The shuttle was convenient for Disneyland and wasn't very crowded. The pick-up times worked well for us too.
June 3, 2013
Rated 2 out of 5 by James31 This hotel needs new staff
There seems to be a lack of customer service training at this hotel. Upon check in the person helping me at the front desk made me feel like I was not a welcome guest. I had to ask about everything that was available at the hotel and after that she didn't even recognize my spg status. I had to ask for my status upgrades as well. When I called down to get more towels and another robe I was told it would be sent up. I never received anything. I was even told not to leave the do not disturb sign on the door and I specifically did not put it up for them to deliver those items. Having stayed here before I had a certain expectation. This time it was well below that.
June 5, 2012