Rated 4 out of 5 by angelan617 15 stays in the past 12 months...
I have been coming here regularly for work over the past year. It's been the best value for all the amenities and service that the staff here provides in all of Orange County.
The salt water pool is small but clean. The fitness room is one of the better ones I've worked out in. It's also very clean and has a full dumbbell rack and a slightly awkward cable machine. 3 ellipticals, 3 treadmills and a mat area with pilates balls rounds it out nicely.
The front desk personnel are always pleasant and helpful. In the bar, Ana has been taking care of me in the evenings and she is an absolute gem. She gets spread too thin sometimes between taking care of customers at the bar while also running the room service stuff. She is always smiling and pleasant no matter how busy she is. I look forward to seeing her on my visits.
On the downside, the food is not that great. It could be a lot better with healthier and tastier options. I always eat out or bring my food in.
If I wasn't traveling for work, I'd be annoyed with the $12/night parking charge and the $10/day wifi charge. I am less annoyed since my company will pay for those charges.
September 22, 2014
Rated 5 out of 5 by NVMM Very nice staff
Maria at the front desk was very nice, very engaging!
September 17, 2014
Rated 2 out of 5 by Matte51 Don't laugh at me when I have a problem
I was put in a room where the bed head board was right next to the ice machine. I did not find this out until I was trying to sleep. I had to change rooms. The staff laughed at me when I explained that I could not sleep from people getting ice at all hours of the night. Moving rooms is also a real pain when I was half asleep. I told the meneger the next mornig and he did not do anything. Also, Iwas put in a room with two double beds instead of the king bed I ordered.
January 17, 2012
Rated 4 out of 5 by Abe5740 Good stay
Thank you for a nice stay again. Please allow me to upgrade to club level again on my next stay.
September 16, 2014
Rated 2 out of 5 by Travels2much Filthy...
The hotel location is prime, and with it being a bit farther from Disney, the rates are commensurate. However the parking situation is dismal, but still shades above the housekeeping staff. Towels would get picked up, none left. And, I would wash my kids' feet when we got back, out of courtesy to the laundry crew by not having little black marks all over the bedding. Much to my utter disappointment, they were dirty again in just a few minutes...the carpets where so nasty I could not even let them play around on the floor!!!! Definitely NOT the norm for the Sheratons I have stayed in. And, it makes me even more disappointed that I spent points on the stay.
July 10, 2012
Rated 5 out of 5 by Larrywoo The hotel has excellent service
The hotel has excellent service. The goods is best and bed is comfortable. The shuttle bus is easy to Disney.park
September 7, 2014
Rated 3 out of 5 by Fred2012 Not so satisfied with this hotel
We tried to check in early on Tuesday the 26 but front female clerk with a snobby attitude advised me that there was going to be an 80+ charge for early check in. It was a tuesday I know they had rooms available and it was only a few hours earlier than the advertised check in time. I don't see the point for charging me extra to check in a few hours early in the room I am already going to sleep in. I advised that I had tried calling in advance to see if I could check in early and advised her that their telephone lines were busy(telephone lines were down at the hotel) to see if I could check in early and she didn't say a word just looked at me. Once again,her, I am doing you a favor for checking you in attitude, came into play. Telephone lines were down for the first day or so. We also had to pay extra for Disneyland Shuttle. Other hotels next door to this hotel have free shuttles, free early check in, and a much friendlier staff. Hotel is ok at best. I will not stay here again, next time I will pay the extra cash for a higher star hotel. Sorry for the choppy writing but I am typing on the go. Bye
July 3, 2012
Rated 2 out of 5 by James31 This hotel needs new staff
There seems to be a lack of customer service training at this hotel. Upon check in the person helping me at the front desk made me feel like I was not a welcome guest. I had to ask about everything that was available at the hotel and after that she didn't even recognize my spg status. I had to ask for my status upgrades as well. When I called down to get more towels and another robe I was told it would be sent up. I never received anything. I was even told not to leave the do not disturb sign on the door and I specifically did not put it up for them to deliver those items. Having stayed here before I had a certain expectation. This time it was well below that.
June 5, 2012