Rated 2 out of 5 by Mary Many omissions
No hairdryer-the one finally brought was very old and sticky (deteriorating material). There were not towel racks in bathroom. Bellman did not get ice--just motioned toward location (he was tipped $5 for bringing up 2 very small bags). Drinks in the bar were very expensive. The included "breakfast" was pretty sad--it was like the guy responsible forgot to set his clock. No napkins, no salt and pepper, very limited food choices, dirty tables.
April 21, 2013
Rated 5 out of 5 by Sissy608 Disney Trip
It seems to easy to say everything was great but it was! The staff really made the difference as they were ALL responsive to my every request, from information about the shuttle, the safe in my room, parking issues, and extra cream for my tea! I am never disappointed in Sheraton hotels.
October 22, 2014
Rated 2 out of 5 by Beyonder7 Weekend stay
1) Receptionist was very defensive and not willing to accommodate us at all with any of our request. Asked for adjoining rooms when we reserved and he was very defensive and did not check.
2) We reserved 2 rooms, and as a GOLD member have a bonus amenity. Although we had to separate rooms, were only offere 1 amenity and was told we can only have 1 for our membership. In the end, we were not given ANY bonus amenity.
3) The fitness room was not available due to door lock malfunction due to battery replacement. No one, not even the desk could do anything. They need to have a 24-hour person who can be reached in an emergency.
4) The store was not opened at the posted 7am opening time. Opened at 8am.
5) The receptionist gave us door keys that would not work in the backdoor from the parking lot which meant that we had to walk around the entire building.
November 13, 2012
Rated 5 out of 5 by BrianNYC Comfortable stay
Room was great - nice, clean, and comfortable. I'm normally very fussy about hotels and honestly the Sheraton's rooms far exceeded my expectations. Front desk staff was very friendly and helpful too.
My only complaint was the parking - both nights of my stay there were too many empty spots reserved for the valet, with a handful of self-park guests needing to park in the overflow lot next door as a result... $12/night seemed excessive.
March 31, 2014
Rated 4 out of 5 by sjturners59 Clean hotel marginal shuttle service
This Sheraton is clean and comfortable. The pool, spa and fitness facilities are in great shape. If considering this hotel for your stay while visiting Disneyland, be aware that the shuttle service is marginal. The shuttle service serves two hotels (and sometimes 3) and we experienced times when the shuttle would show up with a near full bus and couldn't take us all to the park. They were not prepared to quickly order a back-up bus.
October 17, 2012
Rated 3 out of 5 by Charlie72 This hotel needs some improvements
there are not enough electrical outlets in the room. When I checked in, there were several issues in my room (the tv didn't turn on, the alarm clock on my room did not have the right time and it was very difficult to change, etc..). Also, I did select the option of no room service in exchange of points, however, the last day that I was there I ran out of some room amenities such as body lotion and shampoo and toilet paper.
December 8, 2013
Rated 3 out of 5 by Melly35 Favorite hotel in the area but services need improvement
I love the Sheraton and I make it a priority to stay at this hotel every time we are in the area. The front desk and management staff are always helpful and very friendly. However; on this stay things fell below the standards. Our TV remote did not work, the fridge was not cold and the housekeeping staff was rude.
If you plan to use this hotel as a family getaway for Disneyland, be prepared to wait for a shuttle that has space both to and from the park. The last two stays we have had problems with this. The shuttle service is a contract company and they do share with another hotel in the area which is the first stop. By the time it arrives, it is usually full. We really wish the Sheraton would look at other options as we plan to visit again next month and again several times after that.
Overall, this is a good hotel for the price. Clean facility and helpful staff.
March 21, 2012
Rated 3 out of 5 by EagleEyes Bed was hard
I rated this hotel as a three star due to the bed discomfort. We booked at this hotel based on comfort of the mattress. However we didn't sleep well the 4 days we were there because the mattress was hard. The staff however was very nice and whenever we needed something they would bring it up right away. We also had an issue with our shuttle passes from the agency we booked with and they issued us complimentary passes.
February 22, 2014
Rated 1 out of 5 by ET1010 cleanliness?
I haven't been to a Starwood property in that deplorable of a shape for quite some time. The room carpet not only had disgusting spots but also stuck on grime/dirt.
the whole look/feel of the hotel was below standar. The lounge was a mess every time we walked in.
This property is well overdue on a renovation.
The staff wasn't too forthcoming either, except for one gentleman at the front desk (early Saturday morning).
March 3, 2014
Rated 2 out of 5 by Schh The worst Sheraton property !!!
I had issues issues with my room, the airconditioning was so loud that it was impossible to sleep. The hotel had no internet capacity ie so many people were signed on that I could not logon for almost 24 hours. The Club lounge is pathetic, constantly out of soft drinks, not clean and the only coffee machine they had did not work.
I asked to speak to the GM and left him a message but he did not even bother to return my call.
The property did not have adequate parking on the first night, finally on the next two nights I just left the car in its spot as I was nervous I would have to park at the Target across the street.
When I brought all these issues to the attention of a front desk manager she said there was nothing she could do and just said sorry. I would suggest pick another option if you are in the area. There are two other Sheraton properties in the neighbourhood.
February 14, 2014
Rated 4 out of 5 by Abe5740 Last stay
Stay was mostly good. I usually opt to go green and did not ask this time as that is in my profile as a Starwood Preferred Guest. I also was not asked, and did not receive my points for the first night. Front desk staff quickly rectified the situation.
October 19, 2014
Rated 4 out of 5 by Cocoa916 Comfortable hotel
Located near Ontario Mills Mall. Hotel allows pets.
November 5, 2014
Rated 3 out of 5 by irvine1 Unsatisfactory stay as a SPG gold member
Had a front desk rep who would not upgrade myself as a SPG gold member into the next category which is the club rooms. I asked if gold member can be upgraded to the club room level and the front desk rep said yes. I asked if there are availability in the gold room and the rep also said yes. Then I asked if I can be upgraded he looked at his computer and said no, we don't have enough available rooms left for upgrades. They have to have enough available rooms in order to upgrade gold members, it's not first come first serve as long as there are available club rooms left!
To me this sounds like either he doesn't want to upgrade me or this is just an absurd hotel policy. I needed the internet to work so i ended up paying for the upgrades. This definitely made me feel that my gold spg membership is useless at this property. I'm most likely not going to return to this property again.
January 23, 2013
Rated 5 out of 5 by ErinEG Great hotel
I have stayed here now 9 times for disney trips. Its a great value of a hotel. Your employee Franklin is awesome!!! always takes great care of us.
October 29, 2014
Rated 4 out of 5 by pennlakers Great Hotel for a trip to Disneyland.
Shuttle Bus to and from Disneyland friendly bus driver very easy and cost effiecent.
November 3, 2014
Rated 5 out of 5 by Tammy06 Great Service
We found the entire staff very friendly and helpful from the front desk to the housekeeping services. The complimentary breakfast in the morning was really good. We ordered room service one evening and that was quick and good and the delivery person was very nice. The room was very clean and spacious. The shuttle service was very convenient and we used it several times a day. Thanks for a wonderful stay.
July 14, 2012
Rated 4 out of 5 by feliciaB great group rates
this hotel is close to the convention center and Disneyland. The rooms are ok but what the hotel structure lacks the employees make up for. From the reservationist to the bellman to the front desk and the maids. Very courteous and friendly. they go out of their way to help. London the bellman is the oldest of 10 children and was so helpful and polite. Who ever does the hiring does a great job!
July 2, 2014
Rated 4 out of 5 by SamCA Great value
Stayed frequently at this property and it is well run. The staff is attentive and works quickly to answer questions or resolve issues. The club lounge is nice, though it can be crowded during school holidays. While a lack of suites is a little disappointing, the club level rooms are well appointed and quite spacious. Overall the hotel is a great value and close to the major freeways in Orange County.
April 13, 2014
Rated 5 out of 5 by Jz1234 Beyond expectation
I stay at this Starwood hotel for 3 nights while visiting Disneyland. This by far the most spacious hotel I stayed in the Disneyland. This is also one of the most classy hotel at a reasonable price. Whatever I requested, I got: coffee at all odd hour of the day; free shuttle to the park; extra time parking my car there after check out. Overall, I am very pleased with the hotel.
August 5, 2014
Rated 5 out of 5 by David219 great features
This hotel is located in a close to Disneyland. not a far walk. The staff is very friendly and willing to bend over backwards for you and to make sure your comfortable.
October 24, 2014
Rated 4 out of 5 by Darlene12 This hotel is great!
I take my kids to Disneyland every year and we usually travel with other families. The hotel is super clean and very convenient. Large rooms and very comfy bed. All the staff are great and the service they provide is exceptional. Only bad thing I can say is that we pay for the parking but most of the time the lot is full and have no where to park our vehicle. Other than that we love this hotel!
February 12, 2014
Rated 5 out of 5 by bdmartin Great hotel
Close proximity to Disneyland and the convention center. Very comfortable rooms and great service. Would definitely return!
October 27, 2014
Rated 1 out of 5 by Josh5 Horrible
The room was not ready. Beds were poorly made. Towels looked like someone had been through them. The drains did not work properly, 6" of water in shower after 5 minutes. Parking was horrible, we had to park in an adjacent dirt lot that was unlit. It was fenced in but it was covered so you couldn't see into the lot,very unsecure and unsafe. No fridge in room and none available to use.
April 1, 2013
Rated 3 out of 5 by j111 Plantinum status treatment so so at first
Juleo at the front desk was VERY good at recognizing how to provide good Platinum status service BUT the man who first check us in wasn't and therefore started the stay off as not very good. I have stayed at this hotel several times and if the front desk treatment of the guy who 1st checked us in was to happen again---I would stay elsewhere. But Huleo made the stay good in the end.
October 14, 2013
Rated 5 out of 5 by Cattywatty This hotel is great!
The staff were friendly and always willing to accommodate our needs. The rooms are in great condition and are very clean. Never had a problem with finding a place to park. The shuttle to Disneyland was on time for the most part, but we never had to wait more than a few minutes. I would highly recommend this hotel! We are already planning a trip to return next year!!
July 13, 2014
Rated 2 out of 5 by anaheim Did not feel clean
the entire second floor smelled like body odor every day I was there. the room did not feel clean. the counters and sinks did not look like they had any cleaning agents applied in a long time. nothing was shiny. there were grease marks and spots all over the place. this is the first time I have ever filled out a survey...only because I felt somebody should know how gross it was.
August 22, 2013
Rated 4 out of 5 by Linzo1221 Good hotel, great staff, new beds would be welcomed
The staff was very friendly and helpful. I love Sheratons for that reason. Room and bathroom were nice and clean, great amenities. I loved the ipod dock!! My only complaint was the bed. It was very stiff and a bit uncomfortable- which is a rarity at my previous stays at Sheratons. I hate to admit it, but I didn't sleep well. Did appreciate the shuttle to Disneyland though!
February 11, 2014
Rated 4 out of 5 by Mosco Club Lunch to small
I will recommend that Hotel need to put attention on their club lunch, I was very uncomfortable with the amount of people on there. The hotel is selling rooms with breakfast included and all the guest are coming to the Club lunch.
The hotel need to care more about the quality of this access.
For a platinum member is not acceptable this kind of things.
January 6, 2014
Rated 2 out of 5 by pauljane Not good enough for a Sheraton
The lobby is cold and uninviting as is the bar area. No one was in the restaurant when we were there...it is uninviting also. The shower in the bathroom was all wrong. Grab bar, soap dish, etc. should have been on the opposite wall of the shower head. We were on the club level...the breakfast was OK, but the evening snacks were lacking. Won't stay there again.
December 19, 2012
Rated 3 out of 5 by dankyone Good value for points
As a category 2 hotel this is a good value on points. For $200 a night it is not. The beds are not as good as most spg properties and the pillows and linens are very substandard. Rooms are relatively new looking but somehow seemed spartan. The club lounge had a good breakfast but the atmosphere was completely chaotic. I would recommend as a value option only.
January 26, 2013