Rated 2 out of 5 by James31 This hotel needs new staff
There seems to be a lack of customer service training at this hotel. Upon check in the person helping me at the front desk made me feel like I was not a welcome guest. I had to ask about everything that was available at the hotel and after that she didn't even recognize my spg status. I had to ask for my status upgrades as well. When I called down to get more towels and another robe I was told it would be sent up. I never received anything. I was even told not to leave the do not disturb sign on the door and I specifically did not put it up for them to deliver those items. Having stayed here before I had a certain expectation. This time it was well below that.
June 5, 2012
Rated 3 out of 5 by SoCABoy OK Hotel
Beware parking..$12/day You have to look deep on the website to find.
December 21, 2011
Rated 1 out of 5 by Cridog Do not go here if you have a dog...
I stayed two nights and was charged $150.00 for my dog to stay. (Small Dog) That is on top of the nightly rate for me to stay. And the $12.00 for parking in an already full lot. And $10.00 for a slow Internet.
This Sheraton obviously does not want people to stay with their family pet. They should just have rules about not allowing them. Not surprise you with an exorbitant fee.
Don't go here. Unless you hate dogs, don't care where you park or have no need for the Internet.
Oh.... and Disney Land is like 3 miles away. Not a pleasant walk. And the bus is a joke. You are going to have to drive and pay to park there as well.
October 12, 2012
Rated 5 out of 5 by Kat533 The only place I will stay in the area!
My family and I were totally satisfied with the Sheraton Garden Grove. The room was clean and comfortable. All the staff were friendly and concerned about our satisfaction. We liked being a little further away from the crowded resort areas closer to Disneyland. There were more restaurant choices in the area and the Target across the street. We had complete satisfaction with the Disneyland Shuttle. The drivers were courteous and on-time. I will definitely recommend the Sheraton Garden Grove!
July 20, 2014
Rated 5 out of 5 by vanz Excellent, comfortable vacation hotel
Hotel was beautiful, very clean and high end. Restaurant was excellent and staff very helpful. Would stay here again.
August 21, 2014
Rated 3 out of 5 by Guest66 Average service and knowledge!
This hotel had problems recognizing the status of SPG members. I called from my room and asked if wifi cable could be delivered and they told me since I was not even a gold Member they had nothing. I have been Platinum for years and had just checked in with my platinum card. The proceeded to argue I was not and had to prove it to them.
They never supplied the cable!
No refrigerator in the room without paying
$10.00 extra pr. night.
The club room was so-so, fair breakfast but nothing special. The only thing it was good for was supplying water after hours and Pop during opening hours.
I would not recommend it.
The parking lot has been sold to an individual that does not even let you pull up to the door for check-in, not even with the wheelchair use. Quite loud and rude!
August 3, 2012
Rated 2 out of 5 by Traveler27 Lousy Housekeeping
I have the memberships with the other hotel chains, so most of the time I stayed with other hotels other than Sheraton. For my last vacation in early January 2012, I decided to try Sheraton Garden Grove - Anaheim South Hotel since I was looking for a nice hotel near Disneyland Resort and with the better rate, and I expected to be good because it is Sheraton. However, my three days stays were very
very disappointing, dirty sheets, dirty bath tissue, slow drain in the bath tub, a lot of dirt on the floor of the hallway ... which were all encountered at one time by me on the first day of my stay.
Since it was late at night and I had to get up very early next day, I decided to report the issues on next day and would ask the change of the room after I came back in the evening.
When I entered the same room in the second day's evening, I noticed the bed sheets were changed, even though I didn't request the change of sheets, which meant the housekeeper also believed the sheets were too dirty too. The changed sheets were much cleaner, but again I found the dirty black stain on pillow covers easily, which really led me to think whether the hotel cares about the cleanness of the sheets and covers, they just keep using and re-using the stained sheets!!
For the slow drain, I had to call housekeeping to fix the slow drain, the maintenance personnel came and cleaned the drain, he was digging out a lot of hair/hairball which was definitely already there before I used the tub!!
I went to the front desk and spoke to the manager on duty, I reported the issues and expressed my deep concerns. She said she will let her manager know. On the third day, I spoke to her manager, her manager listened to my concerns and tried to address them. She also upgraded the room to the club floor for me.
I appreciated her effort, but unfortunately, the room on the club level also had problems, again the drain in the tub was very very slow!! The hotel staff just didn't pay attention to the issues and didn't report them, it ended up that I had to do the housekeepers' work and report the issues.
In short, this hotel has the Sheraton settings, but very lousy housekeeping, lousy maintenance, or after all, lousy management?? After I had that experience, I was very surprised to see there was a display on the front desk saying they won some award from TripAdvisor, to me, I will never ever to go back to this hotel again!!
February 6, 2012
Rated 5 out of 5 by GRP1921 Great Disney Option
We stayed 4 nights and had 2 adjoining rooms on the club floor. I highly recommend the club floor as the breakfast is hearty (and tasty) and more than pays for itself if you have a family. The location is a little far for most to walk to Disney, but the shuttle bus runs like clock-work and is well worth the $3/day. Nice outdoor heated pool relaxed us for our return night visits. All staff were very friendly. There is a target right across the street so snacks and drinks are always available....and the hotel can handle a 5.1 earthquake!! We would stay here again without question.
April 7, 2014
Rated 5 out of 5 by USPHS The way to visit Disneyland
We booked 3 rooms for 5 kids, 2 parents, and 2 grandparents and were accommodated in our request to have 2 of the rooms adjoining. One of our cars was comp'd in recognition of our SPG Gold status. The shuttle was timely and convenient. It provided maximum flexibility of allowing the irresolute to retreat from Disney during the heat of the day, avoiding awkward negotiations with the die-hard. The rooms were modern and comfortable. The mattresses and pillows premium quality. The pool nicely heated allowing swimming even during chilly temps. Multiple restaurants were within walking distance. A fantastic Italian restaurant "Carolinas" delivers to the hotel--highly recommended. A Super Target is right across the street, allowing quick runs for things like forgotten goggles and lunch items for Disney. I'm pretty discerning--I find fault much too easily--but my character flaw was put to the test with this stay.
January 30, 2014
Rated 5 out of 5 by DKO01 Recent stay 8/15/14
Accomodations are excellent and the staff was very helpful.
August 19, 2014
Rated 3 out of 5 by jackson8888 pet policy
found no info on pet except that your hotel was pet friendly was informed upon arrival that i was to be charged $150.00 non refundable deposit.asked to see policy agents could not find it on websight manager was called and showed me whare it was buried in websight however now when i look back i still cant find it. i do look for these things prior to booking and think they should be more prominate.
October 1, 2012
Rated 4 out of 5 Poor WiFi
In my review of my stay in March 2013, I wrote that there was a problem in getting out of the parking lot because you needed the room key to open the gate. I'm happy to say that this was fixed; now you need the room key to get into the parking lot. (The first time, you press a button and get a printed ticket to give to the desk clerk.)
However, the in-room WiFi was abysmal; it kept dropping carrier, causing internet access to fail. But to be fair about this, I've rarely found in-room WiFi to be reliable in any hotel I've stayed at. Regardless, if a feature is offered, it should be reliable.
October 26, 2013
Rated 5 out of 5 by Katatdisney Disneyland Trip
My boyfriend and I went to Disneyland on a two day trip and was very surprised at how great the Sheraton was! I wasn't sure at first because it was a little far away from the park but it was perfect! We didn't have to deal with traffic and if we needed anything target and a bunch of other restaurants were right at our door step! When we first got here we were greeted by Brandon in the lobby who helped check us in. He was absolutely wonderful! We saw him a few times throughout the rest of our trip and it was nice having someone asking us how we were doing and if he could do anything to help us. Great staff. I loved our room. The bed was super comfortable and the bathroom was spacious! Everything was clean and we got good channels on tv. The only downside was we were on the 2nd floor and didn't have much of a view but who cares after a long day at Disneyland? I love this hotel and I will definitely be staying here again!
April 25, 2013
Rated 5 out of 5 by Libby01 This hotel is a traveler's dream!!!
The quality service started at check-in, the staff members were polite, courteous and go out of their way to ensure we had a good time throughout our stay. The room is clean, well-maintained and met our expectations.
June 17, 2014
Rated 3 out of 5 by Bruce1 Poor Internet Service
Disappointed in extremely slow internet service. Knocked off line numerous times, terribly slow, frustrating and you still charge for this service that most hotels offer free.
No fridge and desk is against the window so cannot watch tv while working. Dining room quite small for such a large hotel. Parking fee is also rediculous and high.
July 28, 2012
Rated 4 out of 5 by Seahawks247 Added a dose of magic to our Disney vacation
First some background. We have stayed at many hotels much closer to Disneyland including an on site resort hotel and we were very pleased with our stay at the Sheraton Garden Grove. It's basic and few frills but we are not the type of people to care about mints on pillows.We care about CLEAN, COMFORTABLE and COURTEOUS . All of which this hotel excelled at. The fridge wasn't cold enough (but these mini fridges are all this way) I'd recommend bringing a cooler like we did (just a 3gal size for three people) and they didn't tell us about a couple things like a microwave in the laundry room (not one in our room) and rewards for not having room services until the third of a five day stay (gift cards you can use toward hotel food/gifts) all we ever need is new towels/tp/coffee and cups. which they still provide. If you don't need your bed made each day this is a nice bonus. The shuttles were prompt and efficient, first day was standing room only but still better than walking 15-20 blocks. There was a couple bumps in service (hence 4/5 stars) but they ironed most those out quickly and pleasantly. Pool was nice, open 24hrs too which is so nice, never stayed anywhere with that. Others stayed no free wifi, true, but they have ethernet so if you can't just gt by with your smart phone, you can bring a cable. I've stayed at dozens of hotels/motels, this hotel ranks in the top 5%. This place is like other reviews say, this is why we chose this place - I will take "clean and great service" over free donuts and cereal any day. (we brought our own bagels and cream cheese anyways). We will most likely stay here in 2016 (we go every 2 years). Very impressive! Thanks!!
July 25, 2014
Rated 2 out of 5 by RG447 Disappointed
Dirty Linens, received new linens that were also stained. Hallway disgusting, food left out everywhere, odd smell, carpet extremely soiled and stained. Walls extremely wore down. Made request to move to different floor/room. Denied. Wash cloths old soiled and stained. Checked out and moved to different hotel.
August 21, 2012
Rated 5 out of 5 by Kristin1229 Staff was wonderful!
The staff at this hotel was awesome and very accommodating. They made sure we had a crib and adjoining rooms as requested. Check-in and out was fast and easy. The rooms were very clean and new. The shuttle was convenient for Disneyland and wasn't very crowded. The pick-up times worked well for us too.
June 3, 2013
Rated 4 out of 5 by Abe5740 Review
I requested an upgrade to the Club Lounge, but it was not in the computer when I checked in. Front desk staff accomodated my request in a very friendly and apologetic manner.
August 16, 2014
Rated 5 out of 5 by spgflyer Clean, bright hotel with great staff
I have been staying here for a few months now, and this is one of my favorite properties. The hotel is new, clean, bright, and inviting. The staff is wonderful. The rooms are comfortable. The room service menu is limited, but there are lots of nearby options. The only drawback is parking - it was designed for valet-only, and they randomly block off sections of the parking lot so people cannot park their own cars. They should ditch the valet and move to self-park only; this is a value hotel, not a luxury property. Otherwise I'd highly recommend it.
October 31, 2011
Rated 5 out of 5 by Abe5740 Very Responsive
This hotel and staff were very responsive to my needs and requests. I would appreciate a working refrigerator on my next visit as I requested.
July 19, 2014
Rated 3 out of 5 by lm2012 no sweet sleeper bed
The club lounge food was good - but no platinum upgrade to the club floor and at least the floor I was on didn't have sweet sleeper beds.
July 10, 2012
Rated 2 out of 5 by mm33 Very unorganized
I purchased a package deal which included Disneyland tickets. I tried to check in at about 2:45 pm, but was told I couldn't check in until 3 pm and couldn't get my Disneyland tickets until I checked in. When I checked in at 3 pm one of my two rooms was not ready. I said, that's OK, we can put all our luggage in the 1st room, go to Disneyland and then check into the 2nd room when we get back. I was told I couldn't have the Disneyland tickets until the 2nd room was ready. I complained and was finally given the tickets. When we returned, we got the 2nd room. My daughter was going to take a shower and let us know the bathroom had no towels. It took about 15 minutes to get towels to our room. The shuttle to Disneyland is overcrowded and you are likely to have to wait to get back to the hotel. On one trip in to Disneyland the shuttle driver informed us he as not going back to Disneyland and we had to wait another 1/2 hour past the scheduled time. The rooms were fine, but the service and organization were not. It was like the hotel had just opened that day and they were working out the bugs. Problem is, it wasn't the first day.
January 1, 2012
Rated 1 out of 5 by JeJe75 No Club lounge access if you are "only Gold". Poor Service, one bottle of water in room
Arrive by 9.00 PM, 2 parking attendants doing nothing did not bother with us until I started getting the luggage myself.
Reception: As I walked in, the receptionist looked at me and went to do other things and came back a couple minutes later with a box of envelopes for room keys. I guess those were more urgent than servicing me right away. Hey, maybe he had none left for me :).
They charge $12 for Parking and $10 for in room internet.
Asked about eventual access to Club Lounge, classic automatic refusal because of "near capacity" and "only Gold". Doubtful to me considering that a lot of rooms above mine and at my level are dark, will do a quick check tomorrow morning.
But anyway, Truth is, this is probably one of my last time trying to get this marketing ploy. I felt like the receptionist and his manager would not even try to give me a Club access since I am "only Gold". This is when I remember that my other Hotel Chain Gold Status gives me automatic breakfast, internet and club access.
Last but not least, small details like only one bottle of water in room for me and my wife, Receptionist not saying where the elevators are nor saying how to access internet. Additional small details that make for a not so good karma at this Hotel. Did not even tried to call nor complain about those. I leave first thing tomorrow morning.
July 5, 2012
Rated 2 out of 5 by nameless A waste of my points
I am SPG Gold and used 7000 points for a 2 night stay to attend a funeral in the area. Light fixture between the beds looked as if it was falling off the wall - later shorted out and neither light or clock worked. Tried to report to front desk, no one answered phone. Went down and asked for another room (Sunday pm; hotel virtually empty) and was given room overlooking the roof of the lobby connecting to room with noisy family and baby. Other trip advisor reviews are right, hallways smell like B.O. Wish I had my points back; expect a bit more. the light in the second room also did not appear to have been installed correctly and was also hanging off the wall at a strange angle. No one ever followed up to see if we were okay in the second room.
September 26, 2012
Rated 5 out of 5 by Oldbuzzard Sheraton Experience
The hotel is great from service to location. Customer service is important and your hotel has the best customer service staff.
August 14, 2014
Rated 2 out of 5 by D2TRVL same problems persist or getting worse
have stayed here a few times and the problems I've had get worse. I'm a multi-year platinum SPG and first time I stayed here was great, but now:
1- Can NOT get ahold of anyone at the front desk via phone on Saturday mornings, ever. I have needed to call ahead to ask about early check-in and have tried for 1 hour non-stop redial and either get an operator who transfers me to voice mail or just rings forever. Once the operator took my info and said the room woudl be ready in an hour - I arrived 4 hours later at 2 pm and the room was not ready. Mostly irritated that you simply can't reach a front desk person based on my prior 2 weekend stays. Then when trying to check out only 1 person working front desk during crazy time - when asked why only one they say the others are on break. Really?
2- Paid the 12 dollar parking fee but I do not want to valet, and even though desk told me there are enough spots to self park that same day there aren't ever enough on a weekend. Had to park in a back lot trudging through dirt and ants. Why not have valet use that lot and open more spaces for self park? My car and clothes covered in dust and dirt after the long walk.
3- Air conditioner doesn't get the temp low, it stays or goes up, calling maintenance does not help. Also mini fridge not working
4- Confirmed a late checkout at the front desk. 2 hours before agreed time housekeeping knocks loudly on door and yells into the room
5- in King bed room on club foor no plugs on either side of the headboard - all lights or clocks have cords running behind or under the bed. other plugs are on wall at foot of bed
Just a few things but even after bringing to attention of the manager on duty last time no change, especially in the phone issue. They act like they don't believe you when you tell them it goes to a voice mail.
August 8, 2012
Rated 2 out of 5 by philcobizzle Management needs to pay attention!
From arrival to departure, the facility has issues that need to be addressed:
1) The rooms need a deep cleaning. Heavy dust buiildup on furnishings, stains on sheets & hard water scaling in the bathroom.
2) The weight machine in the Core Fitness space is a joke. It needs to be serviced and/or replaced to meet the standards that are found in most Sheraton locations.
3) A chicken breast is NOT a 'chicken burger' -- someone needs to give a solid education to the Food and Beverage team.
4) The property appeared understaffed (specifically in F&B) which at numerous times did not have someone staffed at the bar. Not only a safety and security issue, but also a customer service issue.
I will stay at one of the other SPG properties in this area, next time I find myself in the OC.
November 2, 2013
Rated 1 out of 5 by aserranohz problems with the hotel
I had many problems when i was in the hotel.
First: the day we arrived my blankets and pillows where really dirty.
Second: they didnt recived us like gold members of starwood.
Thirth: there was a chocolate in the floor of our front door when we arrived and when we left the chocalet was still there.
Fourth: Our neighbors door creak everytime they opened and it woke all the family up at 5 am because they opened so much.
Please make lots of improvements in that hotel because it wasn't as good as all you hotels.
August 3, 2012
Rated 5 out of 5 by Itzcp Enjoyed our stay...
My husband and I had a very nice stay at the Sheraton Garden Grove. Check in was fast (thank you Franklin) and they upgraded our room to club level with a few other free perks. Loved that! Enjoyed the breakfast every morning in the club lounge! Really liked the location of our room. Watched the fireworks from our window the first night! I loved how quiet it was and the bed was very comfortable.
My only real complaint is the location of the shuttle service... it's in an odd area, a bit hard to get to, behind the hotel... They need to have a little walkway to it or something? Also, there is no cover from the elements and only two small benches. Hopefully they will make a couple of changes with that. Loved everything else though! We will definitely stay here next Disneyland visit!
May 1, 2013