Rated 5 out of 5 by Larrywoo The hotel has excellent service
The hotel has excellent service. The goods is best and bed is comfortable. The shuttle bus is easy to Disney.park
September 7, 2014
Rated 2 out of 5 by Matte51 Don't laugh at me when I have a problem
I was put in a room where the bed head board was right next to the ice machine. I did not find this out until I was trying to sleep. I had to change rooms. The staff laughed at me when I explained that I could not sleep from people getting ice at all hours of the night. Moving rooms is also a real pain when I was half asleep. I told the meneger the next mornig and he did not do anything. Also, Iwas put in a room with two double beds instead of the king bed I ordered.
January 17, 2012
Rated 2 out of 5 by Travels2much Filthy...
The hotel location is prime, and with it being a bit farther from Disney, the rates are commensurate. However the parking situation is dismal, but still shades above the housekeeping staff. Towels would get picked up, none left. And, I would wash my kids' feet when we got back, out of courtesy to the laundry crew by not having little black marks all over the bedding. Much to my utter disappointment, they were dirty again in just a few minutes...the carpets where so nasty I could not even let them play around on the floor!!!! Definitely NOT the norm for the Sheratons I have stayed in. And, it makes me even more disappointed that I spent points on the stay.
July 10, 2012
Rated 4 out of 5 by FrequentTraveler100 Hotel of Choice for Anaheim/Disneyland
3rd time to stay here and always impressed with quality of service. Only complaint is the breakfast buffet (1st time to try on this visit) which was limited to scrambled eggs, bacon, sausage and oatmeal, for the "hot" choices, and no sliced fruit, did not change at all for all 4 nights stayed there, but the breakfast servers were attentive and exemplary in their service even if it was busy
August 3, 2014
Rated 2 out of 5 by Steve92211 Pay attention to the little things
It's the little things that make a stay. First, the individual who checked me in forgot to add car parking to my room key. This meant that I could not get in/out of the parking lot. I had to have the key modified with a visit to the front desk. Second, the room's TV remote control did not work which required a visit from maintenance. Third, the staff was unable to accommodate a reservation request for room location.
What good is the SPG loyalty program if the hotel treats you like they don't care if you come back or not?
July 27, 2014
Rated 3 out of 5 by Fred2012 Not so satisfied with this hotel
We tried to check in early on Tuesday the 26 but front female clerk with a snobby attitude advised me that there was going to be an 80+ charge for early check in. It was a tuesday I know they had rooms available and it was only a few hours earlier than the advertised check in time. I don't see the point for charging me extra to check in a few hours early in the room I am already going to sleep in. I advised that I had tried calling in advance to see if I could check in early and advised her that their telephone lines were busy(telephone lines were down at the hotel) to see if I could check in early and she didn't say a word just looked at me. Once again,her, I am doing you a favor for checking you in attitude, came into play. Telephone lines were down for the first day or so. We also had to pay extra for Disneyland Shuttle. Other hotels next door to this hotel have free shuttles, free early check in, and a much friendlier staff. Hotel is ok at best. I will not stay here again, next time I will pay the extra cash for a higher star hotel. Sorry for the choppy writing but I am typing on the go. Bye
July 3, 2012
Rated 5 out of 5 by tientien Excellent Hotel
I booked this hotel on the wrong date and when I met the manager she was very helpful. She was very eager and friendly to help us. My son left behind his laptop bag and after many hours the hotel was already keeping the bag safely. The manager did a very good job.
July 31, 2014
Rated 5 out of 5 by vanz Excellent, comfortable vacation hotel
Hotel was beautiful, very clean and high end. Restaurant was excellent and staff very helpful. Would stay here again.
August 21, 2014