Rated 3.7 out of 5 by 418
Rated 1 out of 5 by Jedfam Awful Experience
Our experience in this hotel was horrible. We booked multiple rooms and they weren't near each other. The key cards never worked the entire stay. The front desk personnel was not adequately trained. They called my 85 year old mother in law at 11:30 PM to tell her to get our of her room as she was not registered in it. There is also not enough parking for a hotel of this size.
May 26, 2015
Rated 3 out of 5 by EBAnaheimTrip Good service, aging property
The front desk staff are genuinely attentive and engaged. Without exception every one of them acknowledged my entrance and leaving the property. They were very helpful with questions on every occasion. I didn't appreciate having to valet my car the night the lot was full. It was a longer walk back to the entrance and I was alone so it wasn't an ideal set up. The halls of the property need new carpet or a deep cleaning of what is there. It's in bad shape. Service over all other is important but I'm not sure I'll return for the service alone. Thank you for a good stay.
May 16, 2015
Rated 5 out of 5 by sid24 Great property
The room was big, the entire staff is amazing! room service (ramon) I hope that is his name very funny guy. From ordering to bringing me the food he was the best. One of the best hotels in that area!
April 30, 2015
Rated 4 out of 5 by Martij Great staff!
Lee at the front desk and Pedro Valle in the Club Lounge both went above and beyond expectations to take care of us during our short stay! Wish the pool area had better signage. We couldn't find the towels because they were inside of a big bin and didn't realize we could order food and drinks from the phone there until we were getting ready to leave.
April 29, 2015
Rated 5 out of 5 by Matt93 Hotel exceeded my expectations
Rooms were well-maintained and service was responsive, friendly, and excellent overall. The beds and a/c worked perfectly.
Shoutout to Sally and Kim for 5-star service
April 24, 2015
Rated 5 out of 5 by FreqTravelerOnVaca Surpassed Expectations
The Sheraton was a great stay while visiting Disneyland. The hotel's shuttle made the commute to the amusement park very easy. Before starting our day, we had the buffet at the restaurant located on the lobby floor. It was simple and filling, which was perfect before a long day of walking. The room was very clean and spacious. It was very comfortable to recover after a long day of walking.
April 22, 2015
Rated 4 out of 5 by Cedric15 Will stay here again
I had a very nice time at the hotel. It had everything I needed to make my stay comfortable. The bed was exceptionally nice. I'll come back here next time I'm in town.
April 14, 2015
Rated 5 out of 5 by JCDisneyFamily Ina was awesome!
Ina was awesome! We needed rooms next to each other on the same floor and she was very quick to accommodate. Check-in was very quick and she had us in our rooms in no time! Great service!
April 12, 2015