Rated 5 out of 5 by NVFamily Garden Grove back on top!
We've stayed at this hotel many times and this past stay was excellent. Great service from staff, the room was very clean, and the food on the Club Level was great!
Kudos to the management and staff at Sheraton Garden Grove!
January 11, 2013
Rated 1 out of 5 by thaipham711 staff shouldn't be in the hospitality industry
I've been staying here fora bout 16 days a month for the previous 4-5 months and I believe I've spent my last night there. When there's a credit card issue they have told me to go stay at a different hotel rather than allowing me to leave cash for incidental. Two weeks ago they checked me out early even though I had a "do not disturb sign" on the door and their excuse was that they checked and that there was no one in the room. Im guessing they do not understand what do not disturb means. They checked me out of my room, stored all my personal belongings somewhere and took them about 30 minutes to find. I had 3 vouchers for "going green" that was thrown away while housekeeping was in the room when they shouldn't have been. I have followed up about 5 times and still no resolution. The staff are nice but they are not qualified to be in this industry. The morning housekeeping round is loud as air horns and is inconsiderate towards others guest that might be in the rooms close by. Theres two other sheratons within a 5-10 minute drive thats about 15-20 bucks more a night. Its worth not dealing with the continue frustration.
April 5, 2014
Rated 5 out of 5 by Jamerslyn Great Customer Service
This hotel is just a little way down the road from Disneyland and has become our preferred hotel to stay at when visiting the parks. Their customer service and rooms are far better than the other Sheraton in the area.
January 6, 2014
Rated 4 out of 5 by JEHNN Good hotel but extras are at a cost.
Hotel is located near Disneyland Parks, shopping and restaurants. Be ready to pay for extras, in room internet, roll away, fridge, etc... Hotel has shuttle service to/from the Disneyland Parks at an extra cost of course.
August 1, 2012
Rated 4 out of 5 by SOCATourists Great deal for the point value
We stayed here as a one-night stop before returning home. The rooms were comfortable and clean. It's a bit further than walking distance from Disneyland but if you're not looking for that specific feature, it's great.
August 26, 2012
Rated 1 out of 5 by MattM2004 Weak Partner in Garden Grove,CA
I would recommend another property before I spend any time in Anaheim, CA again. Parking is very poor and they claim to have internet but it was not working the two days I stayed at the property.
February 17, 2014
Rated 3 out of 5 by traveler10 Good Experience
For the value, it was good. The parking lot needs total reconfiguring. The walls to the rooms are VERY thin. Did not use the pool or exercise room. The rooms were very clean and comfortable. Good size bathroom.
November 20, 2012
Rated 2 out of 5 by jmac poor housekeeping and over crowded shuttle
Hotel was in need of housekeeping. Carpets and all floors were dirty and in need of vacuuming. No towels at pool. Room service dirty trays in hallways for over 24 hours. The shuttle was not big enough for all.
August 2, 2012
Rated 3 out of 5 by Primo Amenities
I wish that the Sheraton would provide small refrigerators and microwaves. The king size room is very uncomfortable. The chair and table is looking outside the window. No where to sit comfortably in the room.
January 18, 2013
Rated 5 out of 5 by Kyle77 Clean Hotel and Great Location
I have stayed here several weeks this year and the rooms are always clean. Beds and pillows are comfortable. Housekeeping does a great job keeping the hallways and rooms clean. Pool and hot tub are nice.
July 19, 2012
Rated 2 out of 5 by Valerie Wi Fi is $9.95 a day - ridiculous
Cannot believe you have to pay for WI-Fi in your room. You can go to the lobby and use it for free - Who wants to sit in the lobby? Ridiculous - first time I have ever encountered having to pay for Wi-Fi
February 5, 2013
Rated 4 out of 5 by yukidevil not bad
Parking was not good for handicap. Not enough stalls. I was willing to park across the street in the Target parking lot.
At this visit, I felt the room was not as clean.
The staff was awesome!!!!!!
July 12, 2012
Rated 4 out of 5 by Fungirl Nice and Clean Hotel
Our hotel stay was very nice. The room was clean and new. The staff was friendly. I was impressed with everything on our stay except for the parking issues and having to pay for wireless internet!
October 15, 2012
Rated 2 out of 5 by Mrtravel28 Don't bother
This hotel was packed. Still I think a guest should be able to sleep at nigh. The wall is made of paper I guess? Had to move in middle of night as the crying child wouldn't stop but hotel made me move instead of the noise source. Even so they only let me move after the noise lasted for half hour at 2:30 a.m. even though half hour before they were completely booked with nowhere to move anyone.
In the morning the hotel wouldn't refund me points or anything to apologize. The lounge was raided. Looks nice but don't expect nice, this is the worst Sheraton experience that we ever had and sadly the management didn't care about that as the guest with noisy child was a Platinum, so I guess that gives them a right to distract the others in the hotel at 2:30 a.m. ?
The management here needs to be retrained in customer service and spg policies. The hotel should be level 1 and even than it would be generous. The only benefit is being close to Disney however there is a dozen hotels in the area with that benefit so no, don't bother if you plan on sleeping at night or getting a solution from the management.
April 2, 2013
Rated 1 out of 5 by rick64 unhappy
As far as beingable to sleep was not a problem the problem was not getting the bed made up or clean towels without having to call the front desk this was a problem 3 out of 4 night we stayed.
December 4, 2012
Rated 5 out of 5 by Johnny28 never disappoints
Like usual this hotel and it's staff always delivers everything you would expect.
Rooms very clean and spacious.
Staff cannot do enough for you!
Will always stay here when in town!
January 1, 2014
Rated 4 out of 5 by Rosie60 Good Accommodations and Service
Staff was very responsive, specially when their were a few problems. They came quickly when room needed to be cleaned, etc.
Food was excellent in the restaurant although service was slow.
October 28, 2012
Rated 5 out of 5 by BunsMom relaxing and comforting
We enjoyed our stay. The rooms were very nice, the beds were comfortable, the staff though I think were in training, were very nice and accommodating. Would definitely stay there again
July 27, 2012
Rated 4 out of 5 by nilb Great Location
The hotel is near restaurants and local southern California attractions. Also close to shopping, main place mall and the block of orange. Good for Angel stadium and the Honda center
January 21, 2013
Rated 3 out of 5 by Arte24 bad experience
We had a family trip of 15 people 3 rooms for the price we paid we expected clean facility , this hotel have dirty and smelly carpets (hallways and rooms) very disappointed
July 4, 2013
Rated 4 out of 5 by justmatt clean and quiet
First time staying at this property.
As the title suggests, clean and quiet.
Staff was friendly.
Stayed on a Wednesday night for one night for business.
Solid 4 stars.
January 17, 2013
Rated 2 out of 5 by tom18surg5 Guest services inexistant
In one week stay:
laundry did not come back to my room until I raised my voice
guest services phone line unresponsive
found a big piece of metal behind my door one night
August 3, 2013
Rated 3 out of 5 by vo3000 DIsney Stay
Hotel was ok, they didnt have enough Do Not Disturb signs and the maid was let into my room which i didnt prefer at all. How do you run out of Do Not Disturb signs?
December 25, 2012
Rated 3 out of 5 by SusanDisneyFan Thought this would be a good Disneyland area hotel
For a new hotel the cleanliness and maintenance was not good - stained carpet, bathtub was stained and dirty. Close to Disneyland but I wouldn't stay here again.
October 28, 2013
Rated 4 out of 5 by Maloney122 Clean, Fresh & Convenient
This property was fantastic! Room was spotless and new. Close enough to Disneyland but just far enough from the bustle & traffic. Would most definitely recommend!
September 3, 2012
Rated 2 out of 5 by yukidevil This time...need improvement
The female receptionists are as not helpful or friendly. More robotic
Minh was the best.
The one thing that grossed me was the long hair in the shower!!!!
April 22, 2013
Rated 5 out of 5 by momout Comfort and Cleanliness!
Our room was on the club level, and we were very pleased with it. We LOVED the fact that the pool was open 24 hours! I had never seen that anywhere else.
August 22, 2012
Rated 3 out of 5 by ming I've seen better
As a constant traveler and someone who makes it a point to stay in the SPG circle, this hotel fell short of all of the others on Gold Member recognition.
April 7, 2013
Rated 4 out of 5 by RICHARD44C view room
asked for a north facing room and got one, the south wing facing the north wing. should have asked for a room with a mountain view, I guess
November 14, 2012
Rated 4 out of 5 by Blockhead Very much recommend
Accommodating friendly staff. Facilities very clean and well kept. Close to everything you need and easy shuttle to Disney. Perfect.
December 19, 2012