Rated 3 out of 5 by kelly59 No bells or whistles
This hotel does need some attention. I had a reservation, using spg points, and upon arrival at 8:30 pm my room was not ready. I had asked for an upgrade, which is customary as I am a gold member. They did not offer an upgrade, and after I asked, the rooms available were not clean. It's 8:30pm. They should have had my room already set aside for upgrade and checked to make sure all was in order. I also was not impressed with the fact that after I checked in, went to my room and returned to the lobby, approximately 20 minutes later, to find the lobby full. A bus had unloaded and the people were waiting to check in. I wondered if their rooms where ready or if they received higher level rooms over spg clients.
The overall condition of the hotel was satisfactory for the amount of points required for a one night stay. The hallways definately need to to be spruced up: new carpet and air freshener would be in order.
If you are looking for a place to stay while visiting Disneyland, just down the street, this is a very desireable location. Just be aware of the nightly parking fee!!
August 26, 2012
Rated 4 out of 5 by SOCATourists Great deal for the point value
We stayed here as a one-night stop before returning home. The rooms were comfortable and clean. It's a bit further than walking distance from Disneyland but if you're not looking for that specific feature, it's great.
August 26, 2012
Rated 5 out of 5 by momout Comfort and Cleanliness!
Our room was on the club level, and we were very pleased with it. We LOVED the fact that the pool was open 24 hours! I had never seen that anywhere else.
August 22, 2012
Rated 2 out of 5 by RG447 Disappointed
Dirty Linens, received new linens that were also stained. Hallway disgusting, food left out everywhere, odd smell, carpet extremely soiled and stained. Walls extremely wore down. Made request to move to different floor/room. Denied. Wash cloths old soiled and stained. Checked out and moved to different hotel.
August 21, 2012
Rated 5 out of 5 by skpnj Great hotel
Convenient place to get in and out of Disney Resorts using their shuttle at a reasonable price.
Staff was friendly and helpful.
Room Service forgot to clean our room one day which was quickly addressed when I called front desk.
August 20, 2012
Rated 2 out of 5 by MN9995 Review
There were a couple of things about my stay that was disappointing.
* I self parked the first night and at check in they wanted me to go back out to my car to put a card on the dash. I did not want to have to go back out to my car with my bags or go to my room and then go all the way back to my car just to put the card on my dash.
* The TV remote wasn't working when I got to the room.
* I ordered breakfast on my last night and it never came. I had to stop on my to my client which made me late for my meeting.
August 11, 2012
Rated 1 out of 5 by Phil245 Staff needs training!!!
Foul smelling room (633) Complained to front desk the next morning and we were told that when we returned from Disneyland we would be in room 625. Returned to hotel at 1am and were told we did not have a room. Staff were unwilling to lend any assistance (Edgar) and we had to return to the same foul smelling room. I RECOMMEND YOU STAY AWAY FROM THIS HOTEL. I paid via SPG points and I will be demanding a return of the points spent.
August 9, 2012
Rated 2 out of 5 by Ideal room cleanliness
Both bed sheets and pillow cases had stain on it. I asked for a new set; it also has stain on it. Somehow I don't feel that comfortable sleeping in the stain bed sheet. I don't think you should keep the sheet that has stain on it. It's kind of tarnish the Sheraton image in my mind.
August 8, 2012
Rated 2 out of 5 by D2TRVL same problems persist or getting worse
have stayed here a few times and the problems I've had get worse. I'm a multi-year platinum SPG and first time I stayed here was great, but now:
1- Can NOT get ahold of anyone at the front desk via phone on Saturday mornings, ever. I have needed to call ahead to ask about early check-in and have tried for 1 hour non-stop redial and either get an operator who transfers me to voice mail or just rings forever. Once the operator took my info and said the room woudl be ready in an hour - I arrived 4 hours later at 2 pm and the room was not ready. Mostly irritated that you simply can't reach a front desk person based on my prior 2 weekend stays. Then when trying to check out only 1 person working front desk during crazy time - when asked why only one they say the others are on break. Really?
2- Paid the 12 dollar parking fee but I do not want to valet, and even though desk told me there are enough spots to self park that same day there aren't ever enough on a weekend. Had to park in a back lot trudging through dirt and ants. Why not have valet use that lot and open more spaces for self park? My car and clothes covered in dust and dirt after the long walk.
3- Air conditioner doesn't get the temp low, it stays or goes up, calling maintenance does not help. Also mini fridge not working
4- Confirmed a late checkout at the front desk. 2 hours before agreed time housekeeping knocks loudly on door and yells into the room
5- in King bed room on club foor no plugs on either side of the headboard - all lights or clocks have cords running behind or under the bed. other plugs are on wall at foot of bed
Just a few things but even after bringing to attention of the manager on duty last time no change, especially in the phone issue. They act like they don't believe you when you tell them it goes to a voice mail.
August 8, 2012
Rated 2 out of 5 by dredayeveryday dont get me wrong loved the place but INTERNET sucks
i really liked the hotel overall. the only down fall is if you are there on business dont expect to get a connection to the internet. also if you stay on the club level the right side elevator has a faulty card reader
August 7, 2012
Rated 3 out of 5 by Pepil No love for SPG
Stuck me in a 2nd floor room with a crap view of the air conditioner and the roof
had some trouble with the wi fi, my code did not work, they said no problem and then it appeared on the bill, some hassle there, lately very little if any LOVE for SPG gold guy, no club level, no offer, other SPG gold guy on trip was in the club level, just a hassle I dont like - view sucked
August 7, 2012
Rated 1 out of 5 by kmari Communication and Response
Employees MAKEUP excuses for bad service! GM not responsive even from corporate communication! I contacted corporate who immediately contacted hotel and the Manager on duty was going to call me? Seems like a huge communication problem-no response!
August 6, 2012
Rated 1 out of 5 by aserranohz problems with the hotel
I had many problems when i was in the hotel.
First: the day we arrived my blankets and pillows where really dirty.
Second: they didnt recived us like gold members of starwood.
Thirth: there was a chocolate in the floor of our front door when we arrived and when we left the chocalet was still there.
Fourth: Our neighbors door creak everytime they opened and it woke all the family up at 5 am because they opened so much.
Please make lots of improvements in that hotel because it wasn't as good as all you hotels.
August 3, 2012
Rated 5 out of 5 by Alisha This hotel is in a great location and was very comfortable
This hotel is in a great location for visiting Disneyland, Knotts Berry Farm and several nice California beaches! The rooms are very spacious and accommodated my family of four with plenty of space for the kids to play and relax. The beds are very comfortable and the room was nice and clean. The staff was friendly and helpful even when we arrived after midnight. We will definitely stay here again when in the Anaheim area!
August 3, 2012
Rated 3 out of 5 by Guest66 Average service and knowledge!
This hotel had problems recognizing the status of SPG members. I called from my room and asked if wifi cable could be delivered and they told me since I was not even a gold Member they had nothing. I have been Platinum for years and had just checked in with my platinum card. The proceeded to argue I was not and had to prove it to them.
They never supplied the cable!
No refrigerator in the room without paying
$10.00 extra pr. night.
The club room was so-so, fair breakfast but nothing special. The only thing it was good for was supplying water after hours and Pop during opening hours.
I would not recommend it.
The parking lot has been sold to an individual that does not even let you pull up to the door for check-in, not even with the wheelchair use. Quite loud and rude!
August 3, 2012
Rated 2 out of 5 by jmac poor housekeeping and over crowded shuttle
Hotel was in need of housekeeping. Carpets and all floors were dirty and in need of vacuuming. No towels at pool. Room service dirty trays in hallways for over 24 hours. The shuttle was not big enough for all.
August 2, 2012
Rated 4 out of 5 by JEHNN Good hotel but extras are at a cost.
Hotel is located near Disneyland Parks, shopping and restaurants. Be ready to pay for extras, in room internet, roll away, fridge, etc... Hotel has shuttle service to/from the Disneyland Parks at an extra cost of course.
August 1, 2012
Rated 3 out of 5 by Vacationtraveller Good Property
Staff needs more training, Could not give proper information
August 1, 2012
Rated 3 out of 5 by Bruce1 Poor Internet Service
Disappointed in extremely slow internet service. Knocked off line numerous times, terribly slow, frustrating and you still charge for this service that most hotels offer free.
No fridge and desk is against the window so cannot watch tv while working. Dining room quite small for such a large hotel. Parking fee is also rediculous and high.
July 28, 2012
Rated 5 out of 5 by BunsMom relaxing and comforting
We enjoyed our stay. The rooms were very nice, the beds were comfortable, the staff though I think were in training, were very nice and accommodating. Would definitely stay there again
July 27, 2012
Rated 3 out of 5 by Mendonsa Things to know about staying here
The hotel is above average. Our experience had a few challenges but nothing that was the fault of the hotel. Our room wasn't cleaned one day due to a early cleaning schedule. One thing to watch out for is the shuttle service to Disneyland, it appears to be a separate company and are less than desirable. First of all get to the shuttle stop 15 min. prior to departure and try to get on in order of how you are lined up. Rude people will get there the last minute and jump in front of you. It's worse getting back from Disney. It's a mad rush with lots of pushing. The hotel is better than any of the other cheaper hotels. We stayed with star wood points, if I were to pay cash, I would have stayed closer to Disney but for keeping in the star wood family, this is the place to stay.
July 22, 2012
Rated 5 out of 5 by Kyle77 Clean Hotel and Great Location
I have stayed here several weeks this year and the rooms are always clean. Beds and pillows are comfortable. Housekeeping does a great job keeping the hallways and rooms clean. Pool and hot tub are nice.
July 19, 2012
Rated 2 out of 5 by JessicaP Terrible Experience
We arrived at the hotel and waited 20min to be assisted by the doorman. It appeared to be a very busy day and there was only one person on staff. Wethen decided to wait at the bar as our room was not ready yet. Again, waited 15min for a drink as there was only one staff member working. Front desk staff when checking in were friendly but not at all helpful and weren't able to answer basic questions (maybe someone was training as two people were assisting us?). An hour after we arrived in the hotel room another family entered the room. Apparently the family had been assigned our room as well and been given keys. We called and informed the front desk who reported they would take care of it right away.
When we called for a taxi we were told there was a 10min wait. We arrived downstairs 10 min later and waited an hour for a cab. Most helpful staff the entire stay however was the evening doorman (I believe his name was Carlos) who chatted with us and was super friendly. We arrived back at the hotel around 1130pm and our keys did not work to the room. When we went down to the front desk, the women assisting us was very unfriendly. There was no apology for the mix-up (again which had supposedly been taken care of). She kept questioning us and seemed to not believe us that it was actually our room despite our things being there. I understand the need to be cautious seeing as they had made a mistake and given the room to two families, however we were told before we left that it was taken care of. She then argued that we weren't actually in the room we were saying we were (300's) and actually in a 500 room. Super confusing and took 20-30min. to get new keys and into our room.
Our famly uses Starfriend whenever we travel and typically have great experiences. This is the first time that we have been completely disappointed in our stay. The facilities were good overall but staffing and customer service were very poor. I would not recommend this hotel.
July 18, 2012
Rated 5 out of 5 by Tammy06 Great Service
We found the entire staff very friendly and helpful from the front desk to the housekeeping services. The complimentary breakfast in the morning was really good. We ordered room service one evening and that was quick and good and the delivery person was very nice. The room was very clean and spacious. The shuttle service was very convenient and we used it several times a day. Thanks for a wonderful stay.
July 14, 2012
Rated 4 out of 5 by yukidevil not bad
Parking was not good for handicap. Not enough stalls. I was willing to park across the street in the Target parking lot.
At this visit, I felt the room was not as clean.
The staff was awesome!!!!!!
July 12, 2012
Rated 2 out of 5 by Travels2much Filthy...
The hotel location is prime, and with it being a bit farther from Disney, the rates are commensurate. However the parking situation is dismal, but still shades above the housekeeping staff. Towels would get picked up, none left. And, I would wash my kids' feet when we got back, out of courtesy to the laundry crew by not having little black marks all over the bedding. Much to my utter disappointment, they were dirty again in just a few minutes...the carpets where so nasty I could not even let them play around on the floor!!!! Definitely NOT the norm for the Sheratons I have stayed in. And, it makes me even more disappointed that I spent points on the stay.
July 10, 2012
Rated 3 out of 5 by lm2012 no sweet sleeper bed
The club lounge food was good - but no platinum upgrade to the club floor and at least the floor I was on didn't have sweet sleeper beds.
July 10, 2012
Rated 4 out of 5 by Clif1 Great experience
I stayed with my family for 5 nights from 7/2-7/7. Rooms are comfortable with enough space for a family of 4. In general, location is great with access to Disney, multiple restaurants around the area and there is a Target in front of the hotel. We had access to the club lounge which served good food for breakfast and hors d'oeuvre. I will recommend to have more variety of food during the breakfast time. Gym is nice and clean and offers treadmills and free weights. Pool is small but heated. Parking is $12/day. Overall great experience. Staff in general are very professional and helpful. We will use this hotel next summer.
July 9, 2012
Rated 1 out of 5 by JeJe75 No Club lounge access if you are "only Gold". Poor Service, one bottle of water in room
Arrive by 9.00 PM, 2 parking attendants doing nothing did not bother with us until I started getting the luggage myself.
Reception: As I walked in, the receptionist looked at me and went to do other things and came back a couple minutes later with a box of envelopes for room keys. I guess those were more urgent than servicing me right away. Hey, maybe he had none left for me :).
They charge $12 for Parking and $10 for in room internet.
Asked about eventual access to Club Lounge, classic automatic refusal because of "near capacity" and "only Gold". Doubtful to me considering that a lot of rooms above mine and at my level are dark, will do a quick check tomorrow morning.
But anyway, Truth is, this is probably one of my last time trying to get this marketing ploy. I felt like the receptionist and his manager would not even try to give me a Club access since I am "only Gold". This is when I remember that my other Hotel Chain Gold Status gives me automatic breakfast, internet and club access.
Last but not least, small details like only one bottle of water in room for me and my wife, Receptionist not saying where the elevators are nor saying how to access internet. Additional small details that make for a not so good karma at this Hotel. Did not even tried to call nor complain about those. I leave first thing tomorrow morning.
July 5, 2012
Rated 3 out of 5 by Fred2012 Not so satisfied with this hotel
We tried to check in early on Tuesday the 26 but front female clerk with a snobby attitude advised me that there was going to be an 80+ charge for early check in. It was a tuesday I know they had rooms available and it was only a few hours earlier than the advertised check in time. I don't see the point for charging me extra to check in a few hours early in the room I am already going to sleep in. I advised that I had tried calling in advance to see if I could check in early and advised her that their telephone lines were busy(telephone lines were down at the hotel) to see if I could check in early and she didn't say a word just looked at me. Once again,her, I am doing you a favor for checking you in attitude, came into play. Telephone lines were down for the first day or so. We also had to pay extra for Disneyland Shuttle. Other hotels next door to this hotel have free shuttles, free early check in, and a much friendlier staff. Hotel is ok at best. I will not stay here again, next time I will pay the extra cash for a higher star hotel. Sorry for the choppy writing but I am typing on the go. Bye
July 3, 2012