Rated 4 out of 5 by MountainRider Good business option in Orange County
Central location and new room product. When i am traveling and have simple business needs, this is a great option- I like the small feel of the hotel and easy access to area businesses- while close enough to Disneyland to have some evening entertainment and dining options. This is a very comfortable hotel for business when you are looking for the basics.
June 12, 2012
Rated 4 out of 5 by Missingfamilyincali 2nd stay went well I think except for wifi
Got a clean room on the 6th floor. On the second stay in less than 2 weeks, I'm simply looking for a clean room and a good bed to sleep in.
The overall 5 night stay was enjoyable, the staff did a good job and the cleaning crew is excellent. I come back at the end of every day to a clean room.
Enjoy the couple of times at the restaurant. Nothing fancy though they did overcook my medium to more of a well done.
Parking I think was a mess on this second stay because they are trying to paint the new lines but also because the area that they newly painted was way too tight. I can imagine that there will be accidents in the new setup.
Wifi is the other complaint that I have during this stay. I wanted to use wifi for the duration of stay but ended up going downstairs to use the computer because wifi doesn't work or doesn't work well. I was charged for the first two days that I attempt to use it but was promptly refunded when checking out.
May 15, 2012
Rated 4 out of 5 by CheepsAZ Great hotel in the Disneyland area
The hotel was great, except for the fact that our room was a bit dusty and remained dusty during our entire stay. We also decided to keep our towels and save some water but one day we ended up with 3 towels for 4 people and the next no bath math… other than that, this is a great place to stay. The shuttle service was great! We will definitely return.
June 28, 2013
Rated 3 out of 5 by NAMMattendee Nickel and dime starting to wear thin...
I've stayed at this hotel for a yearly trade show for 5 years now. Every time I go back, there's an extra charge for something- Internet, having a fridge in the room, parking... I will be looking into other options for next year. There're a lot of things I like about this hotel, but the nickel and dime approach is really wearing thin.
January 28, 2013
Rated 4 out of 5 by MME201400 Overall Experience
I was upgradeted upon my arrival and had the priviledge to experience the Club amenities. This is very nice for guests and something I will inquire in future stays. I really enjoyed the Eco-friendly option for guests and cash reward. Unfortunately, the expresso machine was out of order and coffee otpions were limited.
June 30, 2014
Rated 5 out of 5 by Lou04 The staff was great
Every staff member we saw were so friendly and helpful. The front desk made you feel as if we were the only people there.
October 8, 2014
Rated 3 out of 5 by leeshalove98 Request for a Bathtub
I put in a request for a bathtub in my room and I did not get it. I was very unhappy with having a shower for two small children.
The carpet in the room has stains. You should change the color of the carpet or make a better effort to clean it.
We as SPG members should not get charged for parking. That was a rip off.
August 16, 2013
Rated 5 out of 5 by JetAceOne Perfect for VidCon Conference - Disneyland
As an SPG Gold member, I found the staff extremely friendly and helpful. Rooms are clean and well taken care of. Club Lounge breakfast and hors d'oeuvres were exceptionally useful when traveling with a family. Walking Distance to the Anahiem Convention Center and Shuttle Bus to Disneyland.
July 4, 2014
Rated 2 out of 5 by Texan Not for Business Traveler
The staff was all very friendly but the hotel is not conducive for business traveler due to very poor internet service. No one at the hotel was sure how to correct but to say "it looks OK on our side". I had to check out for another hotel to get consistent internet service.
Great Staff , Poor Internet
April 10, 2014
Rated 3 out of 5 by StarwoodPreferredGuest I thought I was a Preferred Guest
Booked a King online and called to see if it would accomodate a child rollaway after seeing in the posted terms and details that it was no charge (see below). The reservationist confirmed no charge over the phone but upon arrival was told that there was an extra charge for childs rollaway "unless I could prove it said 'No charge" when I booked. Took a two bedroom instead to geet the family out of the lobby before going back down to show Roccio the online policy on I had pulled up on my laptop. She apologized saying she didn't know the policy had changed and asked if I now wanted to move into a king room with a roll away. After the 7 hour drive wo wants to go through the hassle. On the bright side, room service was great food delivered in under fifteen minutes. Thanks Julio!!!
Extra rollaway: No charge
Child rollaway: No charge
Crib: No charge
Note: not all rooms may be able to accommodate rollaways or cribs. Please contact the hotel directly for more information."
June 13, 2012
Rated 5 out of 5 by PamBC Great hotel
We were sooo grateful that the spa/pool were open 24 hrs after our marathon day walking in the heat at Disneyland all day! Fitness center great & refreshing that it didn't include a TV. Only complaint was confusing info re: breakfast hours but they were very nice in the dining room & honored our ticket.
September 19, 2012
Rated 2 out of 5 by David2013Aug Convenient. Marginal value for SPG points. Nothing special.
For a long time Gold SPG member, service is subpar at best. Employees barely friendly. Lack of attention to detail in room prep and cleanliness. Overall, barely passes for Starwood experience. Needs some work. I will assume the hotel gets away with it because of location and proximity to Disneyland.
September 1, 2013
Rated 4 out of 5 by JohnE Great location and staff
This was my first time at the hotel and we had a great time. It is located central to everything and a great value for the quality of the hotel and staff. We stayed on the club level and had a great breakfast every day and their nightly snacks even fulfilled our dinner needs! Can't wait to return.
July 2, 2012
Rated 2 out of 5 by dana2013 No Amenities
Disappointed that when I made reservations I was told breakfast and other amenities were included. Paying for parking and internet is ridiculous - I would have rather paid $10 more per night to have more features and benefits than feel like my business is not appreciated. Staff was the only perk.
August 20, 2013
Rated 3 out of 5 by Cheermom1 Not worth the $$
The hotel itself was nice but all the extras that went along with it were not. The hotel needs to get their own shuttle to Disney, have a continental breakfast. I would prefer to stay a mile closer and pay a little more because we literally were never in the room but I would pay for convenience.
April 8, 2013
Rated 2 out of 5 by mellorae Needs Improvement
It felt like a very low-end property.
The staff was unskilled and as a Platinum Status guests, I felt like I was a guest at an inferior property.
The hotel bar staff were not knowledgable and it took 20 minutes one night just to get a glass of wine .....AND, the bar was not busy!
July 1, 2014
Rated 3 out of 5 by Thomas88 Was okay
Hotel seems to be renovated recently. Check-in was fast, but not giving you a welcome-feeling. Room size is okay, beside stains on the carpet it was clean. Altough Starwood Platium, smallest category and room next to elevator was given. The club lounge is small, items at breakfast very limited.
December 14, 2013
Rated 4 out of 5 by Dorean Disneyland Stay
The room was great, the view not so much and we did not have a hair dryer in our room so we had to call down for one. The concierge upgrade food was marginal and very crowded. overall we had a good experience though. Dinner we had to wait 40 min and there were only two tables with people.
October 3, 2012
Rated 1 out of 5 by Dawn651 Worst experience at a Sheraton ever
I have stayed at many Sheratons over the years and have always experienced exceptional customer care. This hotel failed miserably in that area. Martha the hotel manager is one the rudest people I have ever encountered in my life. While constantly misinforming guests of amenities the hotel has to offer, she also made it necessary to make guests feel as if they were beneath her. Almost as if she got enjoyment out of seeing her guests miserable. Staff at the front desk left my personal information available on the counter for guests to see for a lengthy period of time. Sadly this was brought to my attention by another guest that had access to my information. I was charged double the amount of my room rate and did not recoup the money for a weeks time and this was only due to my constant attention to it. The restaurant staff was incredible but sadly the pain of staying at this hotel is not worth one good meal. While I would always recommend any Starwood property it would not be sad to see this one close.
February 20, 2014
Rated 5 out of 5 by Tree21 Family Reunion
Stayed here because it was close to my family reunion and a little bit away from the crowds of Disneyland. They do have a shuttle to Disneyland though. I really appreciate the reasonable cost of parking. The bell staff was especially friendly. Will return.
July 12, 2014
Rated 1 out of 5 by IAMSS2013 MY VIEWPOINT ON THIS FACILITY
Whereas the Restaurant staff seemed trained and eager to please, the front desk was exactly the opposite.
On the last day (Saturday) we finally had 1 person on the FRONT DESK who seemed like he deserved to be there.
I think you folk should look at HR a little more seriously.
August 7, 2013
Rated 5 out of 5 by John55 This hotel has an excellent location from Disneyland (close)/ Comfortable
The hotel's location from Disneyland was excellent, the rooms were very comfortable, the shuttle was great, the staff at check in made you feel welcomed, and the room service for food was excellent! Will stay there everytime we go to Disneyland. The pool and spa were great!
September 18, 2012
Rated 3 out of 5 by Untidy12 Absent Housekeeping
Housekeeping was either understaffed or incompetent. Room service tray remained uncleared from the hallway outside my room for close to 24 hours, and despite leaving my room at 7:30am and returning at 1pm, no housekeeping visited my room - and this was on the Club Floor.
May 26, 2012
Rated 2 out of 5 by qwer Dirty Room
The room had numerous stains on the carpet, mounds of dust in the corners on the floor (hasn't been vacuumed thoroughly in a long time) and the furniture looked like a truck ran into it. A waist of my points, wish I could get them back and use them in a different hotel.
November 18, 2013
Rated 5 out of 5 by Todd22104 Quality throughout
We had a GREAT stay at this hotel!!!! Friendly desk staff, immaculate room, pool was great.....couldn't have been more pleased. Plus, it's close to many restaurants, Disneyland and other things to see, within walking distance. Will DEFINITELY stay here again!!!!
May 22, 2014
Rated 4 out of 5 by mkpAZ OK category
The food in lounge is not good. Overall the staff are good. But most of the times room key won't work. If you are staying for few days for your disneyland vacation, it is fine. If you are like me on business trip continuously then this is an average option
June 11, 2014
Rated 3 out of 5 by Paul52 Anaheim Convention
Could not work because the WIFI signal was so week it kept dropping you off. Could not pull up spreadsheets. too slow. "Club" was not very nice. Hot water for shower took so long to get warm. Wasted sooooo much water. Crazy for a state in such a drought condition
March 1, 2014
Rated 4 out of 5 by poppad Business traveler
Staying at a high quality resort with accommodating staff is a must when you have to travel every month. This venue is great to have family with you and taking advantage of the "Big D" and other quality amusement activities. has something for everybody!
May 15, 2014
Rated 5 out of 5 by Kevinsac Very small room
First time at this hotel. Arrived at 9:00 pm, left at 7:15 am. Facilities were fine, but as a PLAT member on the Club Floor, I was surprised at the small size of the room. One night was fine, but I'd get claustrophobic if I had to stay two or more nights.
July 2, 2013
Rated 4 out of 5 by MINI27 Short Visit
Hotel is conveniently located. Many eating establishments to choose from near by. Close to freeways. Helpful staff. No free wi-fi though - except in the lobby. Ridiculous to have to pay extra for this basic service.
July 21, 2014