Rated 2 out of 5 by Steve92211 Pay attention to the little things
It's the little things that make a stay. First, the individual who checked me in forgot to add car parking to my room key. This meant that I could not get in/out of the parking lot. I had to have the key modified with a visit to the front desk. Second, the room's TV remote control did not work which required a visit from maintenance. Third, the staff was unable to accommodate a reservation request for room location.
What good is the SPG loyalty program if the hotel treats you like they don't care if you come back or not?
July 27, 2014
Rated 4 out of 5 by Seahawks247 Added a dose of magic to our Disney vacation
First some background. We have stayed at many hotels much closer to Disneyland including an on site resort hotel and we were very pleased with our stay at the Sheraton Garden Grove. It's basic and few frills but we are not the type of people to care about mints on pillows.We care about CLEAN, COMFORTABLE and COURTEOUS . All of which this hotel excelled at. The fridge wasn't cold enough (but these mini fridges are all this way) I'd recommend bringing a cooler like we did (just a 3gal size for three people) and they didn't tell us about a couple things like a microwave in the laundry room (not one in our room) and rewards for not having room services until the third of a five day stay (gift cards you can use toward hotel food/gifts) all we ever need is new towels/tp/coffee and cups. which they still provide. If you don't need your bed made each day this is a nice bonus. The shuttles were prompt and efficient, first day was standing room only but still better than walking 15-20 blocks. There was a couple bumps in service (hence 4/5 stars) but they ironed most those out quickly and pleasantly. Pool was nice, open 24hrs too which is so nice, never stayed anywhere with that. Others stayed no free wifi, true, but they have ethernet so if you can't just gt by with your smart phone, you can bring a cable. I've stayed at dozens of hotels/motels, this hotel ranks in the top 5%. This place is like other reviews say, this is why we chose this place - I will take "clean and great service" over free donuts and cereal any day. (we brought our own bagels and cream cheese anyways). We will most likely stay here in 2016 (we go every 2 years). Very impressive! Thanks!!
July 25, 2014
Rated 5 out of 5 by Kat533 The only place I will stay in the area!
My family and I were totally satisfied with the Sheraton Garden Grove. The room was clean and comfortable. All the staff were friendly and concerned about our satisfaction. We liked being a little further away from the crowded resort areas closer to Disneyland. There were more restaurant choices in the area and the Target across the street. We had complete satisfaction with the Disneyland Shuttle. The drivers were courteous and on-time. I will definitely recommend the Sheraton Garden Grove!
July 20, 2014
Rated 4 out of 5 by MINI27 Short Visit
Hotel is conveniently located. Many eating establishments to choose from near by. Close to freeways. Helpful staff. No free wi-fi though - except in the lobby. Ridiculous to have to pay extra for this basic service.
July 21, 2014
Rated 5 out of 5 by Abe5740 Very Responsive
This hotel and staff were very responsive to my needs and requests. I would appreciate a working refrigerator on my next visit as I requested.
July 19, 2014
Rated 4 out of 5 by MannyLA Hotel Review
Televisions need to be fixed. Every time you change a channel, it says No signal...After several tries, you finally get reception.
July 17, 2014
Rated 5 out of 5 by Libby01 This hotel is a traveler's dream!!!
The quality service started at check-in, the staff members were polite, courteous and go out of their way to ensure we had a good time throughout our stay. The room is clean, well-maintained and met our expectations.
June 17, 2014
Rated 5 out of 5 by Cattywatty This hotel is great!
The staff were friendly and always willing to accommodate our needs. The rooms are in great condition and are very clean. Never had a problem with finding a place to park. The shuttle to Disneyland was on time for the most part, but we never had to wait more than a few minutes. I would highly recommend this hotel! We are already planning a trip to return next year!!
July 13, 2014