Rated 3 out of 5 by DisneylandVisitor Mediocre
Overall, this experience did not measure up to our previous spg stays, especially for a Sheraton.
January 5, 2013
Rated 3 out of 5 by jngdzsjh A smell in the bathroom.
The room was quiet and comfortable. The bath was clean except for a very persistant mildew odor.
February 25, 2013
Rated 5 out of 5 by Dorean Stay here
We checked in late, but the front desk took great care of us and gave us what we asked for.
December 31, 2012
Rated 5 out of 5 by binneibratt Great stay
I checked in very late and your staff was great, friendly and helpfull. I will be back.
November 25, 2012
Rated 2 out of 5 by Gladys7591 Rooms too Dim to Work
We were there to work, and there was not enough light in the room to work comfortably.
January 29, 2013
Rated 5 out of 5 by rezwife Perfect place to stay near Disneyland!
Shuttle was very helpful. Staff friendly and welcoming! I would absolutely stay again.
December 13, 2012
Rated 2 out of 5 by ToddZ this stay disappointed us
I am platinum for life member and was extremely disappointed with this stay. For starters, when we arrived we were given a room on the 6th floor, no upgrades were available. When we arrived at the room, it was right next to an elevator. We asked to switch rooms and were not accommodated to be put on the same floor as our friends on the 6th floor even though we had more status than everyone we traveled with. We were told the were no rooms available to give us. Does platinum for life mean anything anymore?
The staff knew we were unhappy being on the 5th floor, but did not reach back out the next day with options to move back up to the 6th floor.
Our keys did not work for the parking and our keys kept deactivating. We needed to get new keys at least 6 times during our 9 day stay, very frustrating.
We needed to do laundry during our stay. The change machine was broken and when we went to the front desk they told us they had no quarters. it was at this point my wife told them of the rest of the issues. This was day 8 of our trip. They then finally offered to move us to another room. It was too late. She had to ask to even get bathrobes sent up to us.
The main bathroom downstairs was under repair for the whole week, very inconvenient and untimely considering it may have been the hotel's busiest week of the year.
My wife got a glass of wine at the bar that had turned sour, adding to the list of dissatisfaction.
There was no real effort to reach out to me to make the stay better until after my wife complained the last time.
I would like a call from someone to discuss this stay. I am platinum for life and have been a loyal customer, but feel like my status does not mean what it used to. I am considering moving my business to other chains that seem to value customers more
I can be reached at 781-330-1416
July 6, 2014
Rated 5 out of 5 by roggiec Excellent
Friendly staff. Club lounge met all expectations. Room was very comfortable.
November 7, 2012
Rated 4 out of 5 by KW44 Mrs K
Its clean, calm and relaxing not too far from Disney and the beach
September 12, 2012
Rated 4 out of 5 by Nolan38 Disney Stay Hotel
Everything was great - but the pool was cloudy with lots of bees
September 19, 2012
Rated 3 out of 5 by Vacationtraveller Good Property
Staff needs more training, Could not give proper information
August 1, 2012
Rated 4 out of 5 by Cocoa916 comfortable hotel
Convenient location, not too far from Disneyland area.
January 1, 2014
Rated 1 out of 5 by MikeG wrong room
booked a double bed room, but they gave us a one bed room.
June 16, 2013
Rated 4 out of 5 by Swsarasio Location of this hotel
The location and room of this hotel are very good.
January 5, 2014
Rated 5 out of 5 by Dorean For Business or Disneland this is the place to stay
Great rooms, service and complete over all experience.
December 3, 2012
Rated 3 out of 5 by apcatsbyjones Southern California choices
Not the best choice for the area
March 7, 2014
Rated 4 out of 5 by Denisse Great
Very good location and shuttels to Convention center
November 5, 2012
Rated 2 out of 5 by Traveler32 Dirty Room
Sheets were dirty and housekeeping was unavailable.
May 17, 2013
Rated 4 out of 5 by Judy28 Comfort of bed
The beds are nice and very comfortable.
June 30, 2013
Rated 5 out of 5 by DDSHolliday Best value
Excellent value for a very clean room.
November 19, 2012
Rated 4 out of 5 by Bob38 Good Disneyland location
Good basic hotel. Club floor average.
October 2, 2012
Rated 5 out of 5 by Julie23 This hotel has great customer service
The staff was friendly and attentive.
November 4, 2012
Rated 3 out of 5 by Izzy40 Good hotel location and Staff
This was my second time staying at this Hotel. I am scheduled to stay there at least five more times (Sessions of 3 nights per stay) and i am considering changing. These are a few reasons why I was not too happy with my stay there. First, i thought that the last time i stayed i just got a bad room with an extra hard bed. I was wrong, this time i got the same type of bed, EXTRA HARD and to top it off, i had four pillows that appeared to be filled with air because i had to use ALL four under my head just to get some comfort. There is no microwave, the lighting in the restrooms is not that great. The carpet in my room had three or four stains that were clearly visible as I walked in. I tried to sleep through the nights in that hard bed but by the third night, i just slept on the floor and felt much better in the morning. I spoke with management about it but they said there was nothing they could do. I am dissapointed with the comfort level of this hotel since it is in a great location. I will still consider talking with my group who are about twenty guests to change hotels in the near future for the rest of our five (5 three night session stays there). Unless you are ok with EXTRA HARD beds and air pillows, i would suggest trying another hotel in the area.
January 16, 2014
Rated 4 out of 5 by Oskiecoco Improvments,
-lamps with outlets
September 10, 2013
Rated 2 out of 5 by Military01 This is not the Sheraton we know!
We checked in this hotel the 28th of March for the WonderCon. The lobby smells wonderful as like other Sheraton Hotels. Availed of a complimentary room ref for our daughter with special needs (of course initially would charge us for it) .The room size is alright for a family of four just for a night's stay. There is no public microwave available for guests' use. But in all it was an awful stay at this particular Sheraton hotel!!! The whole family didn't get good night sleep, my husband had been sneezing, my daughter with special needs had started coughing at night, the comforter was not comfortable and me and my son didn't get enough sleep because of the circumstance. Lo and behold when my son fluff the pillows, feathers had been flying, we have down pillows and stayed with feather and down pillows in other hotels but were not as bad as in this hotel. What's worst, as a routine, when my son checked the bed and underneath it, making sure we didn't leave anyhting behind, he found a Disney receipt dated March 22. I surrendered the receipt at the front desk for review and documentation purposes.Do they Really Clean the room after the guests leave??? I brought the attention to the guest services upon check out. No manager at hand and we're expecting a call thereafter, but today is the 1st of April, no calls, no apologies. What was done, they just took out the parking fee for night's stay. This is the Sheraton, not a cheap motel. Is it because we stayed at a discounted military rate, that's why the complaint was not dealt with accordingly? Not coming back nor recommend this hotel esp to my "Miltary Family"...
April 1, 2013
Rated 3 out of 5 by hughmanflyman So, so….
I indicate I would not recommend this hotel, but not for anything extremely bad. I would just recommend other hotels instead. A few things that could use some improvement: 1) They only had the very, very, soft pillows. I don't know about you but I like to feel like I have something under my head when I sleep. All the pillows they have are fluffy but when you put your head on them, they completely smash to nothing. After several nights of that my sleeping experience was anything but restful. I asked for other pillows a little more firm and there were none to be offered by the hotel. 2) Our t.v. had several channels on a few different days that had a big message that covered more than half the screen indicating that an update was required for that channel. Speaking to the front desk it sounds like this is an ongoing problem they have and are very aware. From what I gathered it has something to do with the provider. Regardless, nothing they could do about it. I think I would recommend they go with a new provider. 3) They did not offer a breakfast, continental or otherwise. Now we new this and it did save some money on the room, but had they offered the breakfast it would have made things easier and I probably would have paid a little more. To many other hotels offer it. 4) our room only had a cooler, not a mini fridge. The cooler looks like a mini fridge but it only keeps food cool, not cold. We called and they said they could provide us a mini fridge, which they did while we were out for the day. We came back and it was there. Why do they just not put all mini fridges in the rooms instead of coolers. We had a half gallon of milk and it didn't keep it cold at all. 5) The swimming pool was very warm, almost "hot tub warm". My wife and I actually enjoyed it only by getting in to get wet, immediately getting out and then letting the slight breeze cool us down since we were wet. You would think that most hotels in the area, Disneyland area, would do something to moderate the temps of their pools year round to be swimmable.
Enough said. You get the point. Nice hotel, responsive and very kind staff, but just needs to work on a few things. Nothing was offered to offset the t.v. problem nor anything else. Not a big deal, just wanted to make other guests aware. I think I will pay just a little more and go back to the ####### or ######## ###### or try another hotel instead. One thing to mention, they did have a semi decent work out facility.
June 9, 2014
Rated 4 out of 5 by Loeber Overall a Nice Stay
Overall, we had a nice stay at this Sheraton. They were able to offer us our early check-in that we requested, which was nice after a long drive. We were provided a room with a fridge but no bathtub. I figured this was what was available for early check-in...no complaints really even though a tub would have been nice after a long day at Disneyland. I feel as though we were recognized for being Gold SPG by getting the early check-in and room on the 6th floor w/ fridge.
The hotel is not really within walking distance to the Disneyland Resort (you'll be walking and standing on your feet all day - you really don't want to start and finish your day with a 30-minute walk). The hotel does have a shuttle that you pay for, but the problem is that it only runs about 30 minutes before park opening. In order to beat the crowds, we wanted to be at the park gates earlier than that, so we opted to purchase tickets on the ART. The closest stop is just up the street at the Residence Inn.
You pay for parking ($12 a day). One of the nights we got back to the hotel a little bit later and found no parking spots available so we had to park on the street in a nearby neighborhood (seemed kinda sketchy).
My only major complaint is the dirty carpets. During our stay, a note was slipped under our door, stating that an outside company was coming to clean the carpets. However, I don't believe they ever came while we were there, because the carpets were still quite dirty. In the room, they were not visibly dirty, but when walking barefoot, you could feel it and they left the soles of your feet dirty. In the hallways and near the elevators, you could visibly see the dirt.
October 14, 2012
Rated 2 out of 5 by skb3 Okay stay
The rate and proximity to Disney, plus the shuttle service, made this an okay stay. However several things made this well below other Sheratons I've stayed at.
1. The valet station was *always* unmanned. I would have to wait 5-15 minutes for someone to assist me, after going to the front desk to ask for help. Even when I had a crying baby in my arms, the front desk person had to go behind the doors 3 times to ask the valet person to hurry up and help me.
2. I chose the "going green" option at checkin. At every other Sheraton I've stayed at, this option means the sheets and towels are not changed. At this Sheraton, it means NO room service at all. So we had trash cans overflowing, no making the bed, no vacuuming the floor, etc. I'm not sure how not having someone at least make our bed contributes to "going green." The front desk did not explain this.
3. We ordered an on demand movie and about 10 minutes into it, it was super pixellated. So, we called the front desk and they said they would send engineering. Engineering came promptly but looked at our TV and said the issue was the TV was old and not set up for the HD movies. He offered for us to switch rooms. Since it was already 8 pm, and I had children, I declined. He said we should try to keep watching if we wanted as the pixellation would vary and may get better. He said the hotel would not charge for the movie. We watched the rest of the movie and just ignored the pixellation and finished around 9:30 and went to sleep. One hour later, the front desk called (at 10:40 pm) to tell me that we would not be charged for the movie per the engineer's instructions. Are you kidding me? You woke me up to tell me this? Where is your common sense?
4. Although Starbucks coffee served in the lobby lounge, make the effort to walk to a real Starbucks. The latte drinks I ordered (two times before giving up) were very bitter and not properly made.
February 21, 2014
Rated 4 out of 5 by Shawnmom Few Bumps
Have stayed here several times this year and the troubles increase each time. Staff is always very friendly and ready to help but unfortunately I have to keep asking for things.
Regarding the room, carpets this time were horrible (stained) and things were just sort of dusty. Otherwise, beds were clean and bathroom was clean which is really most important to me.
My card key wouldn't work in the gate until the last day. Had to keep buzzing in and getting card re-programmed. Card also didn't work on the room once. Had to go back down and get reprogrammed.
Didn't have a room service binder in the room so tried to ask housekeeping (who are very obnoxiously disruptive with their 8:30 am knocking all around the hallway). They didn't understand and gave us the pre-order breakfast door hanger instead. Had to call to get a full menu brought up. Ordered breakfast for two. Only got one set of silverware and no toast that was part of the order. Was quite a lot of work to get breakfast.
I really enjoy this hotel and understand that it is close to Disneyland so hard to keep in tip-top shape but the last two times I have had annoying little problems. Last visit I had two nights on points and paid for one night. On the third morning I was called by the front desk (very early in the morning) asking why I hadn't checked out the day before. I can't ever sleep in here because housekeeping starts knocking at 8:00 a.m. and then the room cleaning starts and you can hear everything. (then the kids start up and down the hall...but that isn't your fault) Not much you can do about the sound levels but would be nice if they didn't start so early.
Overall value for the points is good (3,000 for a free night is excellent) but the little hiccups keep adding up.
Also, I don't believe that I was awarded the 500 points per day for not having housekeeping come in for the first two days. I'll probably have to call for that...
May 9, 2013
Rated 1 out of 5 by EJMP4 Worst hotel I've stayed in!
I'm going to list everything that was unsatisfactory: 1) HOUSEKEEPING: Mid-stay. I thought they would replenish supplies. -- Did not give us enough towels for our party. -- Did not give us more soap bars for our 5-day stay. -- They left us with 10 squares of toilet paper and did not leave us with a replacement roll. I had to call when I got back from Disneyland at 2AM just so that we would have enough supplies in the morning. -- Supposedly gave us fresh Starbucks cups but one of them was wet which means it was used. -- First night of stay, the alarm clock radio blasted us awake at 7AM. I turned it off. After housekeeping came on the 3rd night, we were woken up again with the alarm clock radio blasting at 7AM. -- Beddings and blankets are tucked in so tight and only reach your waist. They don't cover your body. 2) SHUTTLE SERVICE: I didn't realize we were the 2nd stop of the morning, so by the time the first shuttle of the morning arrived at Sheraton, the shuttle was full so our party had to wait for the next shuttle. And we walked to another hotel next door (which was the first stop) to ensure we got seats. Poor planning! 3) FRONT DESK: Sometimes when I call, no one answers. No one. One of the days we were there, my mother had to call the 800 number just to get a hold of someone at the front desk. 4) STAIRWELL LOCKED! One of the nights we were there, there was a line of people who had just checked in all waiting for the elevator. Since we didn't have baggage, we decided to take the stairs. The stairwell is locked! Hotel keys did not work. We asked the front desk for assistance and after 10 minutes, an "engineer" showed up and said to give him just a minute. We waited another 5 minutes. We saw him fixing himself a plate of food instead of assisting 10 people waiting outside in the freezing cold for him to just open the stairwell door. I would also like to point out that locking the stairwell door is a fire exit code violation. If there were an emergency at your hotel, your guests would be stuck. 5) A notepad in the room would be nice. We had a pen but nothing to write on. I wanted to list all my complaints!
January 3, 2013