Rated 5 out of 5 by Robin621 Accommodating Staff
Had a family reunion to welcome back someone stationed in the mideast. The staff was so helpful in assisting us. We are gold status and they were able to upgrade us. Carlos at the front desk was especially helpful. The only weak spot was the Club Level. Barely any food, not replenished very often, if at all, especially in the afternoon.
February 24, 2014
Rated 4 out of 5 by Marina247 Hotel centrally located
Comfortable and quiet stay
February 17, 2014
Rated 2 out of 5 by Jimmy Three star for front desk and four star for the rest (August 3-6 stay)
Booked three nights at this hotel.
The check in process was very slow and taxing. Waited almost 30 minute to check in, and room was not available. We waited at the Club Lounge, did some work and watched Olumpic there.
About one hour later, was told that I could get my keys to the room. Yet another 20 minutes wait to get the key from front desk.
Poor front desk lady was swamped. I saw quite a few people wearing hotel uniform (suits, not in bellman uniform), and they were just in and out of their front office, seeing all the line-up, NO ONE pitched in from management team! And there were two computer stations were open for check in (three in total at front desk for check in and check out)! FRUSTRATING!
Club lounge staff was friendly and helpful. The offer was limited but nice.
Location is the key to this hotel.
By the way, no upgrade was offered to a platinum guest.
August 8, 2012
Rated 2 out of 5 by ExpectingMore Nice, but a bit disappointed
We have stayed in this hotel before and unfortunately this stay was not up to previous stays. We were a little disappointed that as Gold members were did not receive a room on that floor. I had to ask two times for foam, hypoallergenic pillows. The shower head was slightly broken and would not change water spray positions. Staff was generally adequate and helpful if a request was made.
February 9, 2014
Rated 2 out of 5 by Auer4 Disappointing!!! Attention Starwood!!!
We booked 3 months ahead, used thousands of additional points to upgrade to a Club level 2Q+sleeper suite and arrive to find they'd given us standard 2Q room. Ashley(desk clerk) tried, but found all comparable rooms unavailable. Finally agree to a K+sleeper(1 child now staying elsewhere w/friends instead). Room condition poor-multiple stains on carpet and furniture, sink drain handle missing(non-functional stopper), door lock latch was completely missing.. Ashley graciously compt us parking and a battered old refrigerator(no shelves or bars on door). Why doesn't Club Room serve bottled H20, just sodas?
Not the first time we've stayed here, but may be the last.
September 7, 2012
Rated 5 out of 5 by mahalo Why the negativity?
I was nervous about staying here after the negative reviews. Erika checked us in very friendly. Both elevators worked, we had a suite on floor 14 the side were you supposedly can hear the hwy did not hear any noise everyone talked about. Room very clean, restaurant very good,fitness center clean plenty of towels. We had a great week here.
August 1, 2012
Rated 5 out of 5 by Rocio1 great hotel
The hotel was great as always. Just FYI, your staff @ the club level (assistant) was not very cordial, my young adults came in about 8:59 am for a snack and she told them they were to late!! and began removing everything away. We had never had any of your staff be so rude!!!
February 3, 2014
Rated 4 out of 5 by D007 unexpected pleasure
The last time my wife and I visited San Diego we stayed downtown at a very expensive hotel so we didn't expect much from any place in Hotel Circle. After our stay in Mission Valley we'll probably never stay downtown again. Extremely easy to get everywhere and the trolly and shopping are just across the highway. rooms on the front are pretty noisy though, but we were moved to a room on the back side with no problem. The Club Lounge on the 12th floor was great for breakfast each morning and snacks anytime.
January 27, 2014