Rated 2 out of 5 by Loriphx1 Great Location, bad experience
When we arrived the hotel staff was very friendly and the hotel was very nice. Our room was clean and nice also. As soon as we went to bed, we turned the air down and it was beyond loud. We called the front desk and they sent a security guard to look at it. He said, sorry its just old. We had to sleep in the room with no air and couldn't open the window because the traffic was louder than the AC. Needless to say, no one slept. We travel a lot and have never experienced such an unhelpful staff. The next day, I mentioned it to the front desk and they offered to credit our 14.00 parking fee. Whoopie.....will never stay there again.
June 17, 2013
Rated 3 out of 5 by ba33 Just average
While this hotel was clean and the staff we interacted with attentive, the 2 most important things to us in a top notch hotel were missing; comfortable beds and a quiet room. The beds were very, very firm, (we called them ROCKS), and the hotel is in extreme close proximity to a major freeway - not uncommon with hotels, I understand, however they need to do something to substantially lower the ambient noise from traffic. I understand it would constitute a MAJOR financial commitment to do so, and likely that is why it hasn't been done. Until such a time as these 2 primary concerns are met, we will stay elsewhere when visiting our kids in the area.
June 6, 2013
Rated 5 out of 5 by Steve313 Excellent service...
I attended a two day class in Mission valley, and stayed at the Sheraton Mission Valley. I had neglected to keep my dinner receipts, and realized weeks later that I needed those dinner receipts for my expense report. I called the hotel, and explained my situation. Summer E. , a staff member, emailed me copies within an hour! Thanks!!
June 6, 2013
Rated 3 out of 5 by Jimmy Some improvements
Stayed at this hotel for the second time while we were in San Diego.
We got an upgrade to a club floor suite, which was spacious.
Staff was very helpful.
The room's themostat was not effective, and they turned off the heat for the year, so even we raised the temperature to 80 F Degree, it was freezing cold!
The evening snacks' variety was a bit lagging.
May 20, 2013
Rated 3 out of 5 by sonicharry89 Need improvements
Good: The room is good with comfortable beds, also the location is good for those who drive around. The breakfast for the club-level is ok as well.
Bad: Noise is big problem for the room facing the highway.
The most disappointed: As a club-level access customer, i should have the free wifi in the club lounge, but it's stil charged on my bill for couple time, since i call the customer service who recognize the issue and promise to call me back, no one actually contact me to explain this later. It shouldnt happened to a hotel like Sheraton.
May 31, 2013
Rated 2 out of 5 by Jimmy Three star for front desk and four star for the rest (August 3-6 stay)
Booked three nights at this hotel.
The check in process was very slow and taxing. Waited almost 30 minute to check in, and room was not available. We waited at the Club Lounge, did some work and watched Olumpic there.
About one hour later, was told that I could get my keys to the room. Yet another 20 minutes wait to get the key from front desk.
Poor front desk lady was swamped. I saw quite a few people wearing hotel uniform (suits, not in bellman uniform), and they were just in and out of their front office, seeing all the line-up, NO ONE pitched in from management team! And there were two computer stations were open for check in (three in total at front desk for check in and check out)! FRUSTRATING!
Club lounge staff was friendly and helpful. The offer was limited but nice.
Location is the key to this hotel.
By the way, no upgrade was offered to a platinum guest.
August 8, 2012
Rated 3 out of 5 by Tom13 O.K.
Used points for my 1-night stay. Hotel only has 2 elevators for 9 floors - consistently took a while to get one on the way down from the 8th floor.
At night, there was a noticeable sound, maybe an air conditioner outside of my room (cliff side). I don't know if staying on the I-8 side would have been better.
Right on the other side of the I-8 is a shopping center with a Target, Corner Bakery, Chipotle, Trader Joe's. If I had to stay more than a few nights in the area, and had to keep costs down, this would be a good choice.
May 26, 2013
Rated 2 out of 5 by Auer4 Disappointing!!! Attention Starwood!!!
We booked 3 months ahead, used thousands of additional points to upgrade to a Club level 2Q+sleeper suite and arrive to find they'd given us standard 2Q room. Ashley(desk clerk) tried, but found all comparable rooms unavailable. Finally agree to a K+sleeper(1 child now staying elsewhere w/friends instead). Room condition poor-multiple stains on carpet and furniture, sink drain handle missing(non-functional stopper), door lock latch was completely missing.. Ashley graciously compt us parking and a battered old refrigerator(no shelves or bars on door). Why doesn't Club Room serve bottled H20, just sodas?
Not the first time we've stayed here, but may be the last.
September 7, 2012