Rated 2 out of 5 by Bruce77 Issue after Issue....
This was by far my worst stay at a Sheraton property in 20+ years of traveling. The Hotel had issue after issue and no one seemed to "Genuinely" care. The Elevators were not in good working order (one was under repair and the 2nd one had issues. The heat did not work in our room 90% of the time and we froze. We called to inform the front desk and the same overall attitude was, we know, but that's the way it is. The Front desk had one person working at a time most of the day / evening and it took very long to get service. There was sewage smell on the 12th floor and the doors to the outside were open to clear the smell making the hallways even colder. The Club Level floor service in the morning was late both days that we stayed slowing us down getting out of the hotel for our day. The Club level refrigerator was not stocked adequately during the days of our stay. Issue after Issue was encountered without an attitude of we're sorry for the problems! I would never recommend this hotel as it is obviously old (internal updates were nice, but too many issues related to the age of the property) and there are problems that must not be easily overcome or there is a lack of attention to the issues / condition of .the property.
January 7, 2013
Rated 2 out of 5 by BackHomeInSD Lots of problems during my stay
This hotel was a real letdown. Plagued with problems. One elevator was out for the entire stay leaving only one for all guests. The heat never worked at all for the entire stay during a cold spell. Power went out in the room and was not restored after it was reported to the front desk, so we had to return to a dark, cold room in the evening. Not a good experience.
January 7, 2013
Rated 4 out of 5 by Consultant This hotel was good like most Sheraton Hotels.
This hotel was good. I stayed at this hotel for 11 days and they only had one working elevator during my entire stay. This was very inconvenient as the hotel was at full capacity. They also only had one trash can in the room which I thought was unusual. Most Sheraton Hotels I have stayed at have one located in the bathroom, one by the desk, and a recycle trash can in the main part of the room. The staff was great! I received great costumer service from Ripa (in the Club Lounge), Mark (in the Club Lounge), and Chris (at the front desk) during my stay.
January 7, 2013
Rated 1 out of 5 by Arielle20 The only good thing was the location
When we got to the hotel, there's only one staff in the front and had to wait for half an hour to check in. As soon as we got to our room, I had to call the front dsk back to let her know that the room was not clean. There were tissue paper on the floor and the floor looks like that it wasn't even vacuumed at all. To make it worse, we have to call housekeeping twice to ask for towels because there was only one set of towel in the room. We even had to use the service elevator to get into our floor because one out of the two elevators was not working. This is by far the worst Shreaton that we have stayed in. We like to check in at Sheraton because we are expecting the best like all the other Sheratons that we have been to. I'm greatly disappointed overall.
January 4, 2013
Rated 2 out of 5 by ElmerOfYosemite Fitness Room = Stairwell - Elevator Broken
I read reviews A MONTH old that 1 elevator was out of service. Surely it would be fixed, BUT IT WAS NOT. It was still broken and the hotel must have been too ashamed to put up a sign "out of service". Remaining elevator was slow and it took 5 to 10 minutes to get to/from our room, and that is only if the elevator is not already full. The bathroom had no vent, most unfortunate considering my stomach troubles,- fumigated the hotel room. Continental breakfast was totally inadequate. Too crowded. Had to stand holding my bagel and water. Everything else was gone. No coffee in the pots, No cereal, No juice, No fruit, No water in the expresso machine, nor milk for the steamer. Just bread/bagels with butter and water. $14 parking charge. $10 Internet charge. $0.75 local phone charge + $0.10/minute. I left the regular check-in line and went to the SPG check-in desk upon spotting the sign. It was the dead man's zone,- I was ignored. Had I stayed in the regular line, I would have been served faster (the guy behind me when I was in the regular line was checked in and gone before I was finally served. Front desk was slowwww. I did not make the same mistake checking out. I stayed in the regular line.
The room had been recently finished , so it was OK (except for the bathroom. No vent and the toilet took over 5 minutes to fill for the next use.)
My wife said to hide the used toiletries. I said they would replace them anyway. Wrong. Items 2/3 depleted were not replaced. Guess you need to hide everything. Fortunately, we had brought some of our own.
January 3, 2013
Rated 2 out of 5 by bestump3 This hotel needs improvements
On arrival,(1) elevator not working.
No HEAT in room 917.
No help or luggage carriers available.
On departure,(2) elevators not working.All guests and hotel workers trying to use service elevator. Second year in a row with a heat issue in room. I was offered 50% credit by an employee. That's the least you should do.
January 3, 2013
Rated 4 out of 5 by elevators Elevators were out of service
We stayed in a suite on the 14th floor, and reserved a room for my mother on the 12th floor. The rooms are recently renovated and look beautiful. The elevators were extremely slow and later in the evening were not working at all. There were signs posted advising the guest to take the service elevator. We waited for 20 minutes for an elevator and some of the guest eventually walked down the 12 flights of stairs. Horrible exper
January 3, 2013
Rated 1 out of 5 by Steve2272 Worst SPG stay ever
This place is a disaster. Only one elevator worked during our 4 day stay. The club room was trashed and devoid of anything (coffee, hot water) when we visited. We had to call several times over 2 days just to get a towel (the room was cleaned but no towels provided). We stay 40+ nights in hotels per year and this was the worst stay in recent memory. Avoid it if possible.
January 2, 2013
Rated 1 out of 5 by family100 not good experiance
only one elevator was working for 14 floors hotel. average wait for the elevator was 15 min.
The lounge was out of food all the time.
Had to change 6 times the room keys cause they stopped working
the bathroom wasn’t working well.. requested twice to fix it but no one came by.
January 1, 2013
Rated 3 out of 5 by psychojam Could have been better
although the room was nice, they didn't have it ready for me and my family, Had to wait an hour, Then not enough towels for 4, refrigerator was not working properly, no waste baskets in the living room just one tiny one in bathroom. No free wi-fi
December 31, 2012
Rated 3 out of 5 by FBY7 Hotel needs a little work
The hotel staff was very helpful, professional and friendly. There was only one working elevator for the entire length of my weeklong stay. With long lines and stopping at every floor, the stairwell was the only feasible means of getting to and from my room. This was an inconvenience to any stay. Beyond that, the bed was hard and top mattress hung over the box frame due to the headboard taking up several inches at the head of the mattress. There was also a heavy feather bed on the top of the bed .
December 29, 2012
Rated 2 out of 5 by Tingmend Customer service was awful
This was my second stay. First time was great, but 2nd time was not so great. The person who helped us at the check in wasn't too friendly. Gave me attitude when I asked about pet & parking fees. Minutes after we chkd in, the fire alarm went off, which you would only hear if you went out of your room. Not sure if there really was a fire or false alarm, no explanation afterwards. There was only one elevator working, which took FOREVER(5-10 min wait) !! The carpet in our room had at least 5 huge stains. Service for extra towels & coffee took a total of 55 min to come and that's me calling them a second time. The person on the phone didn't even apologize after telling her its been 45 min!
December 29, 2012
Rated 5 out of 5 by margaret87 This hotel exceeded my expectations
The hotel had comfortable beds, was clean, and neat. I would come here again if I was visiting San Diego.
December 27, 2012
Rated 2 out of 5 by Kandamora Stay a Disappointment
My husband and I had always had an excellent experience at Sheraton, this one in particular. However, this time our stay was disappointing. The heater did not work all night and it never got warm. We took a cold shower. The HVAC technician came by and explained it was due to the boiler system and had not reached our floor. The elevator took forever to get to our floor and then stopped at every floor on the way down without being prompted. In addition, television did not have On Demand Movies. All in all, disappointing.
December 23, 2012
Rated 3 out of 5 by DaleCFP Kind of a disappointment
I like the hotel location. We paid extra to stay on the "Club Level". We were traveling with our daughter and there were only two towels in the bathroom so we called and asked that more towels be sent up... they never arrived.
The next day with they made up the room... again, knowing that there were three of us in the room they only left two towels..? That evening when we got back to the room we called again, this time there was no answer at the front desk.
Oh, also, because we were staying two days we tried to move our clothes into the drawers... in all this brand new furniture there were only two very small drawers.
December 22, 2012
Rated 5 out of 5 by Despina I was upgraded for free
The staff was very friendly and helpful. Convenient location if you are traveling because it is right off the freeway. I was traveling for work so I loved it.
December 20, 2012
Rated 5 out of 5 by Xiao great location
The front desk staff were very helpful and friendly. Since no shuttle bus from the airport, we have to rent a car but the hotel charge the parking fee, so you need consider that extra expanse. Location was very good, easy to get to most of tourist spots and also close to a mall.
Bed was very confortable and the bedding were wonderful.
Ironing board was too worn. maid forgot our coffee package but was sent up after we made calls.
December 19, 2012
Rated 5 out of 5 by Runnner My Stay 12/15-12/17/2012
I stay at The Sheraton Mission Valley about 50 nights a year.
Front Desk employees Alexis, Ashley and their co workers are the reason I always stay here.
Elervators were not working part of the time this weekend, but I'm sure management did the best they could to fix the problem.
December 19, 2012
Rated 5 out of 5 by kb1234 For first stay of recent two
My first stay was far better than many negative reviews. Hotel room was clean and comfort. Especially, club lounge looks recently renovated and was very comfort and good to rest. Staff in the club lounge and a check-in staff (Ashley, if my memory is correct) were very helpful. Although there are some negative reviews on "slow" elevator, it is likely that each individual elevator is never slow. But there are limited numbers of elevators (only "two" to cover "12" floors building) I expect that Sheraton Mission Valley may do their best to have more elevator so that they may react well for any emergency situation, such as one happened on morning of December 16 (during my second stay).
December 17, 2012
Rated 3 out of 5 by jimani our winter trip
The hot tub was broken. After going out to it and discovering it was very cold fhe staff said "oh the pump is out sorry". For the next twk days it was still broken with others going out and never even a sign. The coffee pot never worked in the room nor did the one they replaced it with. There was a bad smell in the hall but especially in the elevator. When another person said something the staff said "oh it needs oil" it needed soap and water. The elevator was dirty for three days. On our
second day there was no hot water. It was a disappountment
December 14, 2012
Rated 3 out of 5 by LolaZ Wifi Is terrible
The in room wifi is slower than stealing it from a neighbor across the hall. I was unable to conduct any business in the room because the wifi kept stalling and dropping my connection. I was only trying to read and respond to emails! Even the free wifi at the airport was better.
December 10, 2012
Rated 4 out of 5 by Tino Excellent staff
All the staff that I encountered were : professional , curdious , friendly , accomidating .... Etc
Only two issues stopping me from giving Them an excellent rating, first the deadbolt was easy lock , but extremely difficult to unlock (I'm 45 yrs old in good health) , I say that because I'm sure my 82 yr old able father wouldn't be able to unlock it. I didn't report it until I checked out, I was settled in and didn't want to be disturbed with that issue. My second issue, a noxious odor was emitted every time I used the heater, so I just stopped using it. Other than that , I had a great stay.
December 10, 2012
Rated 5 out of 5 by SADPlatinum renovations make a difference
i spend over 50 nights a year at this hotel,
the recent renovations have made a huge difference in appeal and comfort. the best part is the lughting has improved greatly, a big peve off mine in hotels.
The staff are most helpful, especially when you have a small issue.
December 8, 2012
Rated 4 out of 5 by ChargerFan Great one night stay
What a surprise! Even though this hotel had mediocre reviews, we decided on staying at this hotel due to its close proximity to the Chargers stadium. When we checked in, the hotel staff took notice that we were Starwood members and what does that get you? How about a free upgrade to a remodeled room, that was outstanding, and also free breakfast! This made us feel special and happy that we chose this hotel. All future stays for Charger road trips will be book at this hotel.
Only complaint, the bathroom did not have a hair dryer but the hotel staff brought us one so kudos to them.
December 5, 2012
Rated 5 out of 5 by elli5 this hotel has great staff
the entire staff made us feel very welcome especially Alice in the restaurant, and the people at the 2nd floor guest center.
December 1, 2012
Rated 3 out of 5 by Stsrwoodjunky Problems
11th floor| room: constant noise from roof compressors transmitted through air ducts. this was disturbing especially at night. Toilet flap valve needed to be replaced to prevent repetitive refilling of the tank. Starwood lounge was temporary....but dismal; the computer in the lounge did not have any Microsoft Office software and thus could not deal with and downloaded files; food in the lounge was far below par. Staff extremely friendly and helpful. Breakfast in the cafe was enjoyable. No San Diego newspapers. Not enough hangers in the closet. Room did not have facecloths or adequate towels. Robes had to be requested.
December 1, 2012
Rated 4 out of 5 by LAGO A clasicc
November 28, 2012
Rated 4 out of 5 by TtownMomma Overall good experience
Our stay started off shaky but gradually improved. Only cool air would blow from the heat/cool unit which wasn't ideal for a cool evening. The fix was engineering brought us two space heaters to keep us warm over our 4-night stay (A very nice gentleman deserving of 5 stars). The ice machine on the 14th floor didn't work and the VOCs from the renovation were a little overwhelming. The large windows are nice, but let in way too much noise on the freeway-facing side of the hotel. OTHERWISE -- our room was great, the furniture comfy, the staff exceptional. Kudos to SPG servers Ripa (morning) and Mark (evening) who were the best, most genuine I've encountered anywhere!
November 28, 2012
Rated 5 out of 5 by Dell6 Best Hotel In America
My husband, myself,our daughter, her husband and our 2 grandsons, stayed for the Thanksgiving week. Best Thanksgiving ever. We stayed here for Thanksgiving week 6 years ago, couldn't wait to come back. The staff, our room, the wonderful meals, were the best.. Thank you for making us feel at home. See you soon. The Family
November 27, 2012
Rated 3 out of 5 by Constantraveler Inconsistent service
I have to say that I love this place. But lately, the service has been inconsistent. The associate who greeted me at the front was Zariah, and how platonic she was. She made no acknowledgement that I was a gold spg member, and offered me absolutely nothing special for my stay, When I called to ask if the hotel lobby has any outlet to charge laptop, Zariah answered the phone and didn't even bother to check. I'm sure she's busy, but isn't that what service is counted the most. When I tried to enter the room, twice I couldn't open the door. The engineer told me later that there was nothing wrong with the door. However, I was in the elevator, when another client was rushing down since his door didn't open, the same way that it happened to me. Exucse me, but if you want me to break the door to enter the room, let me know and it'd be much fun to exercise that. To make up for all that, the room was immaculate. I love it and would recommend to anyone. Just the front desk need to put a smile on their faces more often, and the service needs to be more conistent.
November 20, 2012