Rated 4 out of 5 by ctouchard Club lounge needs improvement
I am a 23 years SPG member and also a Starwood Platinum! I do travel a lot and I do expect the same club lounge amenities at all the sheraton in the USA ! This lounge had no espresso machine during my stay! The food choice was very limited! like no bananas or raspberries or pineapple like lounge in NYC or Chicago for breakfast! I really think the management needs to call corporate and get a list if items served in other lounges at Sheraton
The hotel staff is great specially Florence at front desk! And the shuttle service is a great plus !
July 27, 2012
Rated 5 out of 5 by Muggsy Convenient to airport.
We only needed a 1-night stay prior to catching a flight out the next morning. The Sheraton Mission Valley was an easy 10-minute drive to the airport, even in the morning commute traffic. The only negative to our stay was the parking charge. SInce the hotel was located in the Hotel Circle area, as opposed to a downtown location, there was ample parking available so the extra charge for parking was unexpected.
July 26, 2012
Rated 1 out of 5 by Moore13 Cleanliness Not an Ammenity
I had to contact guest services daily. Had to call for everything from coffee cups, bed linen, to restroom cleaning. Contacted front desk with specific request to have room cleaned after returning to room at 3:30 and room was still a mess. Housekeeping showed up cleaned the room and finished in 15 minutes. Sheets unchanged and restroom not clean. Contact front desk again asking for clean sheets and restroom to be cleaned and upon return found sheets laid on the bed and bathroom still a mess. Manager (Meghan)
July 25, 2012
Rated 1 out of 5 by Markh1067 Hotel is rundown
They had has wait till 6pm for our room at check in time and we arrived at 3pm at check in time. Our room was dirty. The ice machine was broken. We had to call room service three times because no one would bring us some ice. Lots of freeway noise in the room.
July 25, 2012
Rated 2 out of 5 by happy87 Needs improvment
The carpet inour room was dirty with stains it didn't want me to take off my shoes. 3 light bulbs were burnt out the phone didn't work. The gym facility was out of sanitary wipes and WATER . I told this to the front desk was in the gym for 45 min. and still no one came. I left a shoe in the room and no one turned it in.
July 25, 2012
Rated 3 out of 5 by PARTTAZ It was Ok
FOR THE FIRST COUPLE OF DAYS IT WAS GOOD. THE HOUSEKEEPER CLEANED WELL GAVE US ENOUGH TOWELS. (WE WERE LEAVING $5 TIPS BECAUSE WE HAVE KIDS). THEN AFTER THE FIRST COUPLE OF DAYS SHE DIDN'T GIVE US ENOUGH TOWELS & CUPS. YOU FIGURE IF SOMEONE IS LEAVING YOU A TIP YOU DO A BETTER JOB. I LITTLE DISAPPOINTED ON THE LAUNDRY FACILITY. (ONLY ONE) I WENT DOWNSTAIRS TO THE FRONT DESK ABOUT 0215 TO GET CHANGE FOR QUARTERS AND THE FRONT DESK RAN OUT. (I FIGURE I WASH CLOTHES THAT EARLY BECAUSE I KNOW NO ONE WILL BE DOING LAUNDRY) HE TOLD ME THAT I COULD GO UP THE STREET AND GET CHANGE FROM THERE. YOU FIGURE YOU HAVE ONE WASHER/DRYER FOR THE ENTIRE HOTEL GUEST TO USE AND IT IS OPEN 24HRS THE LEAST YOU COULD'VE HAD WAS A LOT OF QUARTERS IN ANY HOUR OF THE DAY. I DIDN'T APPRECIATE THAT. IN THE BEGINNING I ENJOYED IT BUT FURTHER STAYING THERE I WAS VERY DISAPPOINTED WITH THE STAFF AT THIS SHERATON.
July 22, 2012
Rated 5 out of 5 by David0511 Great Staff - Worth their weight in Gold!
Even though the hotel was completely booked due to the holiday week and a wedding, the staff was polite and tried to accommodate our needs.
After our 1st night and once some of the quests had checked out the staff moved us to a larger room and arranged for a roll-a-way to better handle our group.
The staff at this Sheraton went above and beyond. They all should be commended on how well they treat the guests.
July 13, 2012
Rated 2 out of 5 by Mauidave review your options
We expected more from Sheraton. The freeway side is very noisy. Choose a room in the back if you want to sleep. We were moved three times because of defects in the rooms. Sink that we could not shut off and a front door that would not open. Musty smelling rooms. The last room we were put in was an Accessible room(808).The toilet leaked on to the tile and carpets were very dirty and stained. Not the standards I expect at a Starwood Sheraton property!
July 11, 2012
Rated 5 out of 5 by kalani74 amazing simply amazing
The staff is the best around, helpful and friendly, the room exceeded any expectations I had. One of the best Sheratons i have ever stayed at.
July 10, 2012
Rated 4 out of 5 by Lucia04 This hotel needs renovating
I enjoyed my stay however the carpets were really stained, and I could hear my neighbors making noise throughout the night. I also thought the elevators were extremely slow both to reach the desired floor and to open the doors. I received excellent service at the club lounge and at the receptionist desk, I can't complain.
July 9, 2012
Rated 1 out of 5 by scsoccer09 not up to Sheraton standards
We were traveling to San Diego with our girls soccer team, have stayed at Sheratons before and never experienced anything quite like this. Upon check in we went up to our room and found blood on the bed skirt and comforter, called front desk, they told us they would give us a new room, we went downstairs and were given a new room key and room, elevators were not working so had to use service elevator, waited at least 20 minutes due to line of guests. Got to new room and key did not work, went back downstairs one of the front desk clerks offered to go back up with us to check key, had to wait another 15 min for service elevator again, clerk apologized for inconvenience. Got to room and sure enough our key did not work! we ended up leaving our bags and going to eat while she tried to get us another room. There were too many things to even name in this review that went wrong for us at this hotel. Most of front desk staff were courteous however the restaurant staff were very rude to our girls. The ice machines were out of order too. We hope that the staff is able to bring the place up to Sheraton standards soon as in this economy families choose wisely where they spend their money and there is way too much competition out there who would love our business.
July 7, 2012
Rated 3 out of 5 by Rich7568 Ok hotel
There are two things about this hotel that I didn't like. One being the dirty smell in the hallway on the 9th floor. There were a big pile of sheets left on the hallway floor for two days but the smell was there the first day and stayed there until the last day. Room was fine. The other thing is the parking fee. $14 per day. Just so people know you can park on the street in-front of the hotel at night and not pay the parking fee.
July 7, 2012
Rated 2 out of 5 by speedjunkie This location seriously needs a renovation!!!
It's been a while since I stayed at this Sheraton location and now I remember why I have not been back for such a long time. This location seriously needs a renovation. The room lacks good sound insulation (you can hear the traffic from the freeway very clearly), the shower water pressure is very weak and overall needs a lot of work. This location is quite run down and needs a lot of attention. I will probably never stay here again.
July 5, 2012
Rated 3 out of 5 by majessa Affordable and consistent
We've stayed here a few times. The price is always fair and it's close to Downtown, SeaWorld and the beaches. The hotel is starting to get a bit beat. but nothing to make it look uninviting etc.
July 5, 2012
Rated 2 out of 5 by biztrav111 poor light planning
Requested a king size bed and provided 2 full size beds located on the highway side of the building on the 6th floor. The room was good except for a light in the parking lot beaming into the window. The window shades cannot close to block the light. Tried to change rooms, but only offered other rooms on the same side of the building. Had to move lower to try and avoid the light; however, on my 3rd day, somehow the light was adjusted to beam into 2nd floor room as well. By the way, the 2nd floor room was dungier... Had a musty smell and the decor was older... some mold in the bathroom caulk...
June 30, 2012
Rated 1 out of 5 by 1NAMYLLION Disappointed
When we checked in, we waited for the elevator and rode it to the 9th floor where we received the red and green light to enter the room, but could not enter. I rode the elevator back down to the front desk and was instructed some door handles were installed the wrong way and I needed to lift up on the door handle instead of push down. I told the gentleman it seemed as if the door was locked from the top bolt, but he insisted it was an installation problem with the door handle. I rode the elevator back up and tried again unsuccessfully openening the door. This time I took the stairs down 9 flights to again ask for assistance and that we were now going to be late for our opening NYS ceremonies. I told the gentleman again that it seemed to be locked from the inside top latch. He accompanied me to the room and called the technician. It was latched from the inside, but we were also told it jams/sticks to the top bolt. It did indeed stick because many times we were faced with the same situation and literally had to ram the door to get in. Besides the door, we had to wiggle the toilet tank in order for it to fill up with water so we could flush it. It was an inconvenient experience. Not to mention the right elevator would freeze, not open or partially open as well as skip floors when riding in it. :( Disappointed!
June 27, 2012
Rated 2 out of 5 by asil disappointed
We were in town for the NYS football tournament. I felt that your hotel was extremely ill equipped to handle 100+ teenage football players and their families. 1st day the washer and dryer was broken and not being fixed until the next day. That is a little tough with a bunch of sweaty, smelly football uniforms that are needed the next day. The staff did offer to have uniforms cleaned for us, which was nice. They said it is a little expensive, which I was willing to pay BUT we wouldn't get uniforms back until 6 pm the next day when we had a 1:15 game. We had to go find a laundromat. Staff got me an address of one that was closed down. Not very helpful! There were 4 of us in a room with 4 towels. 2 were football players. I had to call 3 times for more towels since the kids showered a few times a day. 2 of the 3 times I waited for at least an hour to get those towels. Once I was told towels were in the dryer. You guys should have been more prepared for this. Also, how can you start the complimentary breakfast at 7 when a few teams had to be at fields at 7? So I wound up paying the extra $20 for complimentary breakfast and didn't get it. I would love to get a refund for that for the 4 days! Also, one day you started the breakfast earlier and ended earlier without notifying guests. Not fair. If you want to make a guest happy, you will credit me (at least) for the "complimentary" breakfasts and even a little more of a credit would be nice since I had to drive around and find a laundromat since the one given to me by your staff was closed down. Hope you do the right thing to make me feel better about my stay with you.
June 27, 2012
Rated 5 out of 5 by Statisfied Perfect Weekend
It was my birthday weekend, and they made me feel so special. To the fantastic room that we were given to the special treat that we received. I was surprised and thrilled with the special effort that was made for us. We have stayed at the hotel several times and this is why I will keep going back. I recommend it to everyone
June 27, 2012
Rated 1 out of 5 by bbbb3 the elevator does not work!
the elevator seems possessed and skips floors or takes an excessive amount of time. Staff seems good but understaffed for the full house that was there when i stayed.
Rooms were not clean and looked quite worn out. Not a Sheraton quality hotel.
June 25, 2012
Rated 3 out of 5 by AZBorn Interesting
Nice place, housekeeping knocked on the door at 7:30 a.m. and woke me from my deep sleep. Although I did not have my DND sign on, 7:30 a.m. is still a little early, especially for summer travelers. Also, I have 3 holds on my credit card for a one night stay; I can see where it would be relevant if I stayed more than one night, but that is a little excessive.
June 19, 2012
Rated 5 out of 5 by Socal72 Exceeded my expectations
Best fish tacos in town. Friendly staff and minutes from everything in San Diego
June 18, 2012
Rated 5 out of 5 by SoCallis Nice place to rest and feel welcomed
I've stayed at several Sheraton / Starwood hotels in Cali & across the USA and have never had a bad experience. The staff here were helpful and friendly (especially Christina at the front desk), the Maid service was prompt also. The hotel was clean inside and out and up to date, they even have the fruit water in the lobby waiting for you.
Check with the restaurant for breakfast buffet days, I was unable to have it on a Thursday morning (that would be my only disappointment for this overnight stay).
The location is off the freeway but was quiet inside the building. It is close to the fwy exit, in walking distance to restaurants and gas. On the other side of overpass is 2 shopping centers with more restaurants, plus a Target center ( maybe a mile walk away?).
I will recommend this hotel / staff to my friends and business associates.
June 10, 2012
Rated 3 out of 5 by tay113 Pretty resort but rude servers
Some servers and bartenders seemed like they didn't want to be there at all and were very rude and not helpful at all. I work at a Sheraton and the service at ours compared to there's was mind blowing. The hotel is beautiful and rooms are very nice. I just wished I had servers that were nice to me. It's hard to go eat somewhere when you feel like your a burden to them.
June 3, 2012
Rated 2 out of 5 by shutter075 New Beds Needed
I have stayed at this hotel previously and all went well... not this time. After cancelling a reservation at a non SPG hotel, I was only able to book a room with 2 beds, a king size bed was not available. The room was clean, except for the dark stains on the carpet near the window. But the bed was absolutely terrible, I felt like I was sleeping on a bed in a travel trailer from 1950, it had no cushion at all and kept me tossing and turning both nights. As reported by others, there are only 2 elevators and operate very slowly.
May 30, 2012
Rated 5 out of 5 by newtosand Better than the review!!
I read the reviews for the hotel before I arrived and wasn't expecting much. Boy, was I pleasantly surprised! The service was excellent! the wait staff went out of their way to be sure our needs were met. The bed and pillows were great and provided a restful sleep. We commend the manager ALL of the wait staff and especially Mel, Robert and Summer for excellent service!
May 30, 2012
Rated 4 out of 5 by RonM While not recently refurbished, I still recommend, but needs to heat pool
Positives: Great Staff, Great Bedding, Nice Flatscreen/Channel Choices, Nice Lobby and Restaurant, Nice Fitness Center.
Negatives: 1) Slow elevators. 2) While the outdoor pool/spa area is nice, roomy and clean the temperature of the pool was too cold to want to get in on my stay in May 2012. I chose to return to this hotel because my daughter loves to swim and when we were there in March 2012, the pool was heated very nicely. With San Diego being such a vacation destination for families, I would think this property would want to heat the pool year round to a bearable temperature. San Diego in the summer time still has cool night time temperatures and and is often overcast.
In general, I would recommend especially for business travelers.
May 28, 2012
Rated 2 out of 5 by Businesstravel2 The rooms need work
I've grown to expect better quality from Sheraton Hotels. I had to request a room change due to the excessive noise level in the street facing room. My second room was quiet but in need of a serious make over. The tub was chipped and the sink had cracks.
May 25, 2012
Rated 5 out of 5 by BlueSea Great experience. Ended up booking 2 more rooms.
We had such a pleasant experience that my in- laws asked us to book them a room. Trevor had the best smile and is knowledgeable about the area. Ashley and Bethany made sure they met our room needs including getting great rates for booking more rooms last minute. Facilities were clean. Solid Sheraton hotel.
May 23, 2012
Rated 2 out of 5 by GrJs DISAPPOINTING HOTEL!
My family and I stayed here recently and we booked a club suite and a deluxe room and was told they will be next to each other. As we arrived, the rooms we booked were not as expected and they aren't next to each other. My husband and I had to separate ourselves to be with our kids. Trevor, who is the manager wasn't willing to help us at all in finding rooms that can be connected. The elevator was VERY SLOW and room service was awful. They delivered the food w/ no silverwares at all. Mark, the club host was the only one who made us feel at home. Total disappoinment for SPG.
May 16, 2012
Rated 5 out of 5 by Jimpdr Very Nice Hotel
Good location. Friendly staff. Rooms are very nice.
May 15, 2012