Rated 4 out of 5 by Beau Well Done
The Mission Valley Sheraton served my business needs very well. The staff was professional and attentive to my specific needs.
July 18, 2014
Rated 5 out of 5 by HPCUPS Frequent visiter
I frequently stay at this Sheraton mostly for business. The staff is very friendly and willing to make your stay more than enjoyable.
Many thanks to David, food and beverage manager, the morning club room host (I forget her name), Alina, the evening club room host (so sweet) and Stephen in the restaurant.
I can’t forget my friends Nazila and Emily in the business office. You all make me feel at home when I am on business and make my family feel special when I bring them.
We can always find things that may need updating or improvements but please keep your wonderful staff!
May 2, 2012
Rated 3 out of 5 by Playin10is Great staff, needs some room makeover
Stayed in the middle of September for a business conference:
- Great staff: when the gym ran out of ear buds, the front desk lady "Ashley" was helpful and gave me a free pair of ear buds from the shop
- Exec lounge: Eric at the lounge provided great service and always made sure he had good food recommendations around the area
- Was under construction at the time
- Pool was very small like a bean
- Gym only had a few machines in a room the size of my bedroom
- Carpets had a lot of stains
- Bathroom shower curtains were too close to the bathroom toilet
September 22, 2012
Rated 4 out of 5 by alaninps nicely renovated room; great location
I have stayed at this property many times and the room update was definitely needed. My 10th floor room had been nicely done. Bed very comfortable, desk, club chair, etc. Bath vanity was a bit small, but that wasn't changed from the previous re-do. Two easy suggestions: There was no place to hang hand towels. They just laid on the sink. Also, how did they not add multiple plugs for re-charging phones, computers. Fortunately I brought my own power strip and unplugged a lamp. Nothing on the desk to plug into. Great breakfast for "platinum" members. Enjoyed it very much.
August 23, 2012
Rated 5 out of 5 by honda72 great staff
From the time of calling to work out reservation, to check out, the staff far exceeded our expectations, we felt as if we were guests in their home. Thanks for a GREAT stay.
June 18, 2013
Rated 2 out of 5 by HTiger Friendly staff but...
As the other reviews have all said, the building is in pretty bad shape. One of the two elevators was not in service which resorted to a very full elevator and long wait times. They did make the service elevator available but it didn't make things any better. They have gates for their parking lots but these were broken as well and required calling the front desk to have them open the gates when you wanted to park or when you wanted leave. The club level rooms were OK and included a balcony, however there was a huge stain on the carpet that was rather disgusting.
March 5, 2012
Rated 3 out of 5 by Mayeaux14 Good Stay
Staff was wonderful. Hotel, though, needs to be upgraded aesthetically. It is worn, and despite the refreshing of the elevator, it was a poor job at best.
gates getting into parking lot (fee charged) were terrible. Numerous times they simply did not work despite staff resetting them.
Bathroom was way too small for two people, cant imagime what a family would have to endure. Fixtures were old and dripped constantly.
Overall, it was a good stay.
Hopefully SPG will take this as a challenge to
June 4, 2014
Rated 4 out of 5 by TomK66 Great stay for a quick overnight
The staff is very accommodating. I stayed here with my family to celebrate an engagement in the family. The front desk was very friendly, we had contact with 3 different front desk employees and ALL were very nice and well versed. The extra attention that they gave to my 3 year old daughter was so nice of them! Congrats!
I was a little surprised to find that the bed wasn't as comfortable as other Sheraton Hotels, which made me believe it wasn't a Sweet Sleeper? We noticed a large container truck and they were unloading beds, so I'm guessing not all rooms have been outfitted to Sweet Sleeper matresses.
Regardless the staff made upfor the uncomfortable bed. I hope to stay again when the new matresses are in.
Thank you front desk!
July 26, 2013
Rated 5 out of 5 by Pat320 GREAT STAY
GREAT Location, Rooms, service & Staff
July 13, 2014
Rated 2 out of 5 by LellowB Unclean Room & Missing Ironing Board
When I opened my door to my room, I quickly noticed the bed was not made to hotel standards; then I also noticed that the bathroom had soiled towels...it was apparent that the room had not been cleaned. I was shocked to say the least. I called the front desk and alerted them of the situation and within about 30-45 minutes someone came up to clean my room. I actually should have just requested a different room but I didn't. Also I had to alert the front desk that the ironing board was missing as well to make sure I did not get charged for missing item.
December 12, 2013
Rated 3 out of 5 by SFN2013 Room is great, internet and parking is horrible
The room is great, clean, bright and comfortable.
I am complaining their WIFI and parking.
They charge you 10 dollars for the WIFI every night.
I could not understand why they could not offer the real high speed internet, since they charge so much. The 10 dollar internet is as slow as DSL.
They charge you 14 dollars for the parking every night. But their parking pass never worked. Every time you have to call the front desk to open the gate for you.
They are making money on parking and WIFI, why they could not do it better to meet the minimum level?
November 16, 2013
Rated 3 out of 5 by LCFChris Average Sheraton in a touristy location
Soviet-style building located hard by the roadside in Mission Valley. Very noisy rooms on the freeway side--avoid. Except as way to goose revenue, there really is no reason why this hotel should be charging $14 a day for self parking in a surface lot. It is doubtful that they need to discourage stray parkers from the car dealership next door...
Rooms are nicely furnished although bathrooms are mysteriously Manhattan apartment-sized. One of the smallest bathrooms I've seen in a hotel outside of NYC.
Pools was murky the entire 4 days we stayed there.
June 28, 2013
Rated 4 out of 5 by Consultant This hotel was good like most Sheraton Hotels.
This hotel was good. I stayed at this hotel for 11 days and they only had one working elevator during my entire stay. This was very inconvenient as the hotel was at full capacity. They also only had one trash can in the room which I thought was unusual. Most Sheraton Hotels I have stayed at have one located in the bathroom, one by the desk, and a recycle trash can in the main part of the room. The staff was great! I received great costumer service from Ripa (in the Club Lounge), Mark (in the Club Lounge), and Chris (at the front desk) during my stay.
January 7, 2013
Rated 3 out of 5 by jimani our winter trip
The hot tub was broken. After going out to it and discovering it was very cold fhe staff said "oh the pump is out sorry". For the next twk days it was still broken with others going out and never even a sign. The coffee pot never worked in the room nor did the one they replaced it with. There was a bad smell in the hall but especially in the elevator. When another person said something the staff said "oh it needs oil" it needed soap and water. The elevator was dirty for three days. On our
second day there was no hot water. It was a disappountment
December 14, 2012
Rated 4 out of 5 by RonM While not recently refurbished, I still recommend, but needs to heat pool
Positives: Great Staff, Great Bedding, Nice Flatscreen/Channel Choices, Nice Lobby and Restaurant, Nice Fitness Center.
Negatives: 1) Slow elevators. 2) While the outdoor pool/spa area is nice, roomy and clean the temperature of the pool was too cold to want to get in on my stay in May 2012. I chose to return to this hotel because my daughter loves to swim and when we were there in March 2012, the pool was heated very nicely. With San Diego being such a vacation destination for families, I would think this property would want to heat the pool year round to a bearable temperature. San Diego in the summer time still has cool night time temperatures and and is often overcast.
In general, I would recommend especially for business travelers.
May 28, 2012
Rated 3 out of 5 by mountainbased great location; not cleanliness I expect
The location was very convenient, close to restaurants, in between a golf tournament in El Cajon, meetings downtown, and La Jolla; friendly service, great comfortable beds and workspace that I have grown accustomed to, BUT cleanliness was not where I expect: Fitness center - no cleaning wipes and no towels either day, despite discussing with them the first day (apparently brought towels after I left, but didn't correct problem for next day) table in bathroom that clearly had not been cleaned from last visitor, again, corrected when I complained.
May 5, 2012
Rated 3 out of 5 by Paul1717 Stay in October 2012
It is nice hotel with a good location and fast connection to all major attractions. However - I would not recommend to stay at the rooms facing the front, because of the old design of the windows, it gets quite noisy from close by freeway. Also, higher floors are under direct lights from the reflectors in front of the hotel and you have to close the drapes, otherwise your room is like a theater stage. I don't understand, why they can't to turn those lights off - at least from midnight to 5 AM or so....
During our stay, the breakfast was temporary serve in miniature room with two table for three - total six people can sit, everybody else have to stand around and variety of food was missing. For quite a few people - it was just unacceptable.
October 10, 2012
Rated 2 out of 5 by Traveler Sheraton Mission Valley
Hotel has been renovated since my last stay and looks very nice. Problem was lack of ability to upgrade as a Platinum member and was placed in a connector room that was terribly noisy. Occupant of adjoining room kept TV on until 4:00 in the morning and I was able to distinguish every word and show. Could here occupant sneeze..........unacceptable. The desk also did not offer amenities other than parking that are routinely given to Starwood members. I had to ask about lounge use and wireless internet. Nothing was presented to me in a written fashion only verified by desk clerk regarding the times and floor that access to lounge. Very disappointed in honoring Platinum Starwood status and a sleepless night did not leave me happy with my stay.
March 6, 2013
Rated 5 out of 5 by JLL525 Exceptional Staff/Newly Renovated
I stayed at this propery March 2013 and must say it was nice to see the property has been renovated and nicely done. The staff at this property are exceptionally guest focused. They go out of their way to ensure every guests' needs are met. The one thing I do miss though, is the shuttle service. This Hotel had shuttle service from/to airport and shuttle service for the surrounding area. That feature is one of the reasons I always stayed at this propery in the past. It was a disappointment, to learn, that the shuttle service has been abandoned.
March 8, 2013
Rated 2 out of 5 by ptravels Lack of Starwood Recognition
Decided to try this hotel again after reading positive post-refurbishment reviews. Room decor is much nicer, but my refurbished room had a large crack beneath the smooth surface of the sink, rust in the tub and a missing bulb in the bathroom light fixture. The wait to check in (or to ever talk to the front desk) was inordinately long because the front desk employees are constantly interrupted by having to answer phones while they check in guests, causing those guests as well as those in line to wait long, long times. I found the staff less than friendly and not very helpful. Even with gold status only given an option of a room directly outside the elevator or across from a very noisy ice machine, even though reservation was made well in advance.
August 7, 2013
Rated 4 out of 5 by Roadwarrior24 Business travel
This hotel is a great location for customer visits as you can get in and out very easily. My only negative is that I was embarrassed by the clerk on check in as she made it seem like I cut line when I went to the Preferred line and called over people from the other line and the woman that got called over made a comment. I did apologize for the appearance of cutting, but it was in front of my trainee and still felt uncomfortable. I would suggest not having up the sign for platinum preferred if you are just going to have people be in cue.
January 16, 2014
Rated 3 out of 5 by sonicharry89 Need improvements
Good: The room is good with comfortable beds, also the location is good for those who drive around. The breakfast for the club-level is ok as well.
Bad: Noise is big problem for the room facing the highway.
The most disappointed: As a club-level access customer, i should have the free wifi in the club lounge, but it's stil charged on my bill for couple time, since i call the customer service who recognize the issue and promise to call me back, no one actually contact me to explain this later. It shouldnt happened to a hotel like Sheraton.
May 31, 2013
Rated 3 out of 5 by TheVilleVisitor Mostly good; a couple of glitches
Room was good, roomy, comfortable. Breakfast & dinner was fine. Drink prices were fair, hotel comparison-wise.
Downsides: had a toilet tank that refilled or topped off about every hour (obviously due to a slow leak) and a bathroom door that was squeaky (a problem for sleepers when early risers are stirring)...turned in written note about problem to front desk on day 2 - they said it would be taken care of that day. It was not. Told front staff about it early on day 3 - door was de-squeaked and toilet did not fill as often but still had issue.
Also note that hot tub was plenty warm but not very bubbly.
Suggest you keep beer/wine locked up in (minor accessible) club level lounge as opposed to attendant having to go all the way to bar every time a customer wants a spirited beverage.
May 1, 2014
Rated 2 out of 5 by ThirdStrike Only Whe I have To
Only one elevator. the other one was broken
the working elevator was broken on 12/26/12 in the am
room was beautiful but restroom should have been remodeled wne they did the room
Jacuzzi tub is inoperable
coffee/espresso machine water resivoir was empty my wife went to fill it and it was filthy
club room was beautiful. Selection left a lot to be desired
I had a lot of luggae- no bell service
Club lounge did not have any water or soft drinks after 10 am
Woke up on 12/28 to find my heater is not working
Shower faucets did not work properly
January 7, 2013
Rated 5 out of 5 by Aussiebird09 Great Hotel
We travel to San Diego for a weekend away from LA a couple of times a year. We stayed at this hotel last year and again this past weekend post renovation. What a great job on the design and execution of the improvements. The room was terrific, very comfortable and great facilities - big screen TV, coffee maker and refrigerator. Also loved the new club room - we spent time just enjoying sitting with a cup of coffee it was so pleasant. The staff were very pleasant both at the reception desk and club room. Would definitely stay there again.
January 14, 2013
Rated 1 out of 5 by Sekboy It could be better
Let's talk about the done well first.
- Bed is good
- Food is good at the restaurant
- location is good
- free wifi is good
Now Do Better:
- Toilet water tank is leaking. It was reported and reminded twice, BUT still did not get fixed after I check-out
- Same thing this didn't get fix which is the fridge door is unable to close properly
- lastly, the window which is huge, did not close properly for some reason, which is pretty noisy
Swimming pool is disgusting where no one seems to maintain it because you can find insect body and the small leaves all over the pool and the whirl pool...so we basically quit immediately after we noticed the bad condition.
The leaking of toilet water tank , I find a way to stop the annoying refill of water every 30 secs...is to shutdown off the main switch at night and turn it on in the morning !
As for the window, it is huge window, like a patio size, only a man or stronger arm people can completely close it, if not, the noise would also bothering your sleep.
I would change to recommended this hotel ONLY if you don't care about the above and be able to fix it yourself.
July 3, 2014
Rated 4 out of 5 by BusinessOnly Little dated - but the staff was Amazing!!
The hotel needs a remodel but I definitely would stay here again. The staff especially Torreon was fabulous. I had a terrible drive and my day was not going well, but Torreon made my checkin a breeze. I had a concern with my rate but he let me know he would take care of any issues and just wanted me to relax and enjoy my stay. He was such a professional. My room attendent Maria was just as fabulous she left a hand written note and always followed my requests - all the staff we encountered were so friendly and helpful.
March 30, 2014
Rated 1 out of 5 by DISSAPOINT Bad service and no customer focus
Staff not qualified to service SPG members
Non-responsive to customer questions/requests
Room in poor condition
Parking system not working
July 4, 2014
Rated 5 out of 5 by JCP53 Friendly Staff
The staff are always courteous and friendly. The location is very convenient and close to the zoo, sea world and the beach. Not to mention that there are a couple of malls within five minutes of the hotel.
June 30, 2014
Rated 1 out of 5 by Arielle20 The only good thing was the location
When we got to the hotel, there's only one staff in the front and had to wait for half an hour to check in. As soon as we got to our room, I had to call the front dsk back to let her know that the room was not clean. There were tissue paper on the floor and the floor looks like that it wasn't even vacuumed at all. To make it worse, we have to call housekeeping twice to ask for towels because there was only one set of towel in the room. We even had to use the service elevator to get into our floor because one out of the two elevators was not working. This is by far the worst Shreaton that we have stayed in. We like to check in at Sheraton because we are expecting the best like all the other Sheratons that we have been to. I'm greatly disappointed overall.
January 4, 2013