Rated 3 out of 5 by SAM805 Charging for Parking? Really?
I've stayed at this hotel off/on for about 7 years now and this was the first time that they charged for parking. Outrageous! There is no need to charge for parking at this hotel and why now? That was and will be my last stay there and I will discourage others from staying there as well. Hotels downtown San Diego charge for parking, hotels in Mission Valley have no need to charge. Also, the “Gates” that were supposed to be used for the charged parking remained up all day and night. So how would they know if someone had a vehicle or not, guess that’s what I get for being honest. Parking at $14.00 per day doesn’t break the bank; however, it’s a principal thing for me. There is no need for this charge.
November 18, 2013
Rated 3 out of 5 by SFN2013 Room is great, internet and parking is horrible
The room is great, clean, bright and comfortable.
I am complaining their WIFI and parking.
They charge you 10 dollars for the WIFI every night.
I could not understand why they could not offer the real high speed internet, since they charge so much. The 10 dollar internet is as slow as DSL.
They charge you 14 dollars for the parking every night. But their parking pass never worked. Every time you have to call the front desk to open the gate for you.
They are making money on parking and WIFI, why they could not do it better to meet the minimum level?
November 16, 2013
Rated 2 out of 5 by Jimmy Three star for front desk and four star for the rest (August 3-6 stay)
Booked three nights at this hotel.
The check in process was very slow and taxing. Waited almost 30 minute to check in, and room was not available. We waited at the Club Lounge, did some work and watched Olumpic there.
About one hour later, was told that I could get my keys to the room. Yet another 20 minutes wait to get the key from front desk.
Poor front desk lady was swamped. I saw quite a few people wearing hotel uniform (suits, not in bellman uniform), and they were just in and out of their front office, seeing all the line-up, NO ONE pitched in from management team! And there were two computer stations were open for check in (three in total at front desk for check in and check out)! FRUSTRATING!
Club lounge staff was friendly and helpful. The offer was limited but nice.
Location is the key to this hotel.
By the way, no upgrade was offered to a platinum guest.
August 8, 2012
Rated 5 out of 5 by Beth41 Gorgeous and Much Better Than Expected!
We visited the Sheraton Mission Valley to attend a game at Qualcomm Stadium. The area is older, so we did not expect the Sheraton to be as beautiful and modern as it was. Everything was modern and beautiful from the lobby to the bar and restaurant. Our king suite room was amazing on the SPG floor. The only negatives I am mentioning are for management awareness, and those were the small tub/toilet area, the cable was messed up causing the TV to be pixelated, and the pull out sofa was very hard, we had maid service bring up a comforter to put over the mattress for our son. Other than that, the service was top notch, the breakfast was delicious and the location was extremely convenient as it was right across the freeway from a huge shopping and dining area and the trolley station to the stadium.
November 12, 2013
Rated 3 out of 5 by spggoldmember2 Found blood on my sheets when I woke up
Overall the hotel is ok--the freeway side is noisy and the parking lot gate doesn't work. I had to drive through the 'out' side multiple times because the gate wasn't functioning properly. The biggest issue I had with this stay is that I found dried blood on my sheets when after my first night there--looks like they went through the wash + drier and got stuck in the material. The spot was big enough that I think the service should have noticed when they were installing.
November 10, 2013
Rated 2 out of 5 by Auer4 Disappointing!!! Attention Starwood!!!
We booked 3 months ahead, used thousands of additional points to upgrade to a Club level 2Q+sleeper suite and arrive to find they'd given us standard 2Q room. Ashley(desk clerk) tried, but found all comparable rooms unavailable. Finally agree to a K+sleeper(1 child now staying elsewhere w/friends instead). Room condition poor-multiple stains on carpet and furniture, sink drain handle missing(non-functional stopper), door lock latch was completely missing.. Ashley graciously compt us parking and a battered old refrigerator(no shelves or bars on door). Why doesn't Club Room serve bottled H20, just sodas?
Not the first time we've stayed here, but may be the last.
September 7, 2012
Rated 5 out of 5 by PSRDon Coffeeot
Ike the coffee pot on the desk not in the cupboard . It would be a
Ot easier to use.
November 11, 2013
Rated 5 out of 5 by mahalo Why the negativity?
I was nervous about staying here after the negative reviews. Erika checked us in very friendly. Both elevators worked, we had a suite on floor 14 the side were you supposedly can hear the hwy did not hear any noise everyone talked about. Room very clean, restaurant very good,fitness center clean plenty of towels. We had a great week here.
August 1, 2012