Rated 4 out of 5 by cws75 enjoyed our stay
all was great except parking area wouldn't read card reader
March 24, 2013
Rated 5 out of 5 by Tumbleweed Good nights sleep
We had a good nights sleep in very pleasent surroundings ! We needed to spend the night in San Diego because of an itinary change . This hotel was a very pleasent surprise for us . It really added to our trip . Highly recommend .
March 21, 2013
Rated 3 out of 5 by Traveler Amenities should not be charged
Internet access should be free to all guests and not just in the lobby area. At $10 per day plus $14 to park you immediately add another $24/day to your stay. Called front desk to see if they would waive internet fee twice and never got a return call. Understand they were real busy, but then where is customer service.
March 19, 2013
Rated 5 out of 5 by fangplug Excellent
Everything we've come to expect, good check-in, warm and friendly, room clean, comfortable and quiet.
March 16, 2013
Rated 3 out of 5 by AZAR Sheraton Mission Valley
Room service was slow and food was very poor. Only had one elevator working entire stay, causing lines of up to 10 minutes. Staff was not very friendly or helpful.
March 11, 2013
Rated 5 out of 5 by leenie GREAT ATMOSPHERE, GREAT SERVICE
This hotel was beautifully renovated, in a wonderful location, and the staff was super. We stayed for one week, and were greeted consistently in a friendly caring manner. Wine and hors d' oeuvres were available several evenings at no cost to hotel guests. Staff was eager to please, and quite attentive. The location of the hotel is within easy reach of the City, and all local attractions.
March 10, 2013
Rated 5 out of 5 by Binkie warm and friendly
I have stayed at this hotel many times in the past and experienced many disappointments. This time I had no problems at all. The staff was very inviting and friendly to the guests. In comparison to the other Sheratons I had stayed in this was really lacking at the Mission Valley location. But not on this stay. I noticed a big improvement. My check in was quick and easy, which on my last stay it took 25 min or longer and was a disaster. David York was very visible and helpful, taking the time to greet the guests. I was pleased to hear of the plans for the hotel and to see the difference in the staff. Overall everything was very pleasant and welcoming and the guests could see the staff cared.
March 9, 2013
Rated 5 out of 5 by JLL525 Exceptional Staff/Newly Renovated
I stayed at this propery March 2013 and must say it was nice to see the property has been renovated and nicely done. The staff at this property are exceptionally guest focused. They go out of their way to ensure every guests' needs are met. The one thing I do miss though, is the shuttle service. This Hotel had shuttle service from/to airport and shuttle service for the surrounding area. That feature is one of the reasons I always stayed at this propery in the past. It was a disappointment, to learn, that the shuttle service has been abandoned.
March 8, 2013
Rated 5 out of 5 by tau2013 excellent hotel
I got excellent service from front desk named Alexis.
March 7, 2013
Rated 2 out of 5 by Traveler Sheraton Mission Valley
Hotel has been renovated since my last stay and looks very nice. Problem was lack of ability to upgrade as a Platinum member and was placed in a connector room that was terribly noisy. Occupant of adjoining room kept TV on until 4:00 in the morning and I was able to distinguish every word and show. Could here occupant sneeze..........unacceptable. The desk also did not offer amenities other than parking that are routinely given to Starwood members. I had to ask about lounge use and wireless internet. Nothing was presented to me in a written fashion only verified by desk clerk regarding the times and floor that access to lounge. Very disappointed in honoring Platinum Starwood status and a sleepless night did not leave me happy with my stay.
March 6, 2013
Rated 5 out of 5 by BonnieO Home away from home
I recently stayed at the Sheraton in Mission Valley for 18 nights. This place was fantastic. The people were extremely friendly. When I came back to the hotel after work I was greeted by my name and was asked how my day was. That's personal attention to detail that is rarely seen at a large hotel chain. The room was stunning and very comfortable. The club lounge food and staff was beyond any expectations I could have imagined.
Thank you Sheraton
March 3, 2013
Rated 1 out of 5 by KimS Would NOT recommend
Our experience was less than unsatisfactory and unpleasant. The majority of the staff that we interacted with were not very professional or friendly, and I don't know if its their computer systems or something, but everything took much, much longer than it needed to. The room did not match the room description online, and the only response I got was "Hm, we'll need to change that online." Not a pleasant experience at the hotel, will not even consider going back.
March 3, 2013
Rated 4 out of 5 by Capricorn72 A Sensible Place to Stay
For some reason the staff at this hotel and other Sheraton properties are just friendly and accommodating without being too much or too little in personality. It's great to have that attention when away from home.
The location of the hotel is easy access to the highway and nice shopping options. If you want city lights, then be prepared for a little buzz from the highway. If you want quiet, then ask for mountain view rooms. Finally, the hotel is literally on the other side of the hill of the city's hip urban neighborhood Hillcrest. A quick zip on the highway gets you there in five minutes.
Downside was the food in the dining room. With staying multiple nights in the hotel and having only a Denny's as the other breakfast option I was disappointed that the buffet has pork sausage and bacon. I wish hotels would incorporate turkey/low-fat meat options on the buffets so travelers can be a little healthier eaters while away from home. Also, the menu stated steel-cut oatmeal and served rolled oats. A world apart in my book and a sad belief that cutting corners this way is not good for business.
Aside from a few wishes rather than concerns, I'll stay again.
March 2, 2013
Rated 3 out of 5 by TtownMomma What happened?
My family has stayed at this hotel no fewer than 10 times and my most recent experience was by far the least satisfactory. I don't even recall being recognized as an SPG platinum member upon check in and had to call back to the front desk to inquire about which floors the gym and club lounge were located on. These are customarily reminded to me at check in. The front desk attendant (young, female) and her lack of customer service were extremely underwhelming. The only saving grace to this experience was seeing Ripa when I arrived in the club lounge to grab a banana for breakfast. She remembered me from my last visit nearly six months prior and even inquired about my family members who had accompanied me on our last visit. Her kindness, attention to detail, and exceptional customer service are the only reason I will consider a return visit on my next visit to SD.
March 1, 2013
Rated 5 out of 5 by Carter Great features
This hotel is the Jewel of Mission Valley. Great location, Great staff, very responsive,
The catering staff is was fantastic. Anna Marie(head of catering) was Awesome. The food we ordered was very tasty .
February 25, 2013
Rated 5 out of 5 by William Great stay
Hotel has been refreshed and looks great. Room was clean and staff was friendly. Made great recommendations for dinner. I will be back.
February 24, 2013
Rated 1 out of 5 by champ MR
Broken elevator,broken parklng gate ,screaming guests and overcharge to top it off.
February 18, 2013
Rated 5 out of 5 by yahoo Nice Stay
The staff was pleasnat and helpful
With good attitude's , Nice stay
February 18, 2013
Rated 4 out of 5 by naz1 elevator failure
one elevator was out, check out time was hecktick. othervise, not bad stay.
February 18, 2013
Rated 4 out of 5 by naz1 good service
hotel is well staffed and nicely updated.
location near the freeway is a negative, noisy,windows are single pain allowing the noise
February 18, 2013
Rated 4 out of 5 by jwaldman Best staff I've met
The staff and management of this hotel go out of their way to make their guests feel at home. Always a smile and always willing to help.
February 16, 2013
Rated 5 out of 5 by Ernie awsome hotel
My stay with my wife and two children was excellent.
Staff was super helpful and attentive, room was clean and nice to come to.
February 14, 2013
Rated 5 out of 5 by IIoveSF Outstanding staff, great remodel
Upon checkin the front desk clerk was very friendly and helpful. There was a problem with the room and when I called down they changed our room right away. Breakfast in the resturant was fine, staff very friendly. The other days we had breakfast in the Club Lounge and it was just as good as the resturant if not better and the gal who worked in the Club Lounge was great. She even remembered us the next day and asked how our following day had been. Upon checkout the general manager David asked about our stay. I told him about the first room we had and that we had to change rooms. He was very interested in why and went above and beyond to make up for the problem. Everyone could not have been more friendly or helpful. We will be back again! It would be hard to find a more friendly staff overall! Thank you and kuddos to your entire staff!
February 13, 2013
Rated 2 out of 5 by mrgbaja Stench
The Hotel smelled so bad, couldn't stay in the rooms due to the smell. We got mixed answers of why it smelled so bad.
February 11, 2013
Rated 3 out of 5 by Watchyourmoney Check your bill
Cashed in points for a free stay and found that the hotel charged $39.99 to my card. I inquired to see why it was charged and simply was told it was a mistake. I asked how they'll make sure it won't happen again and there was no response. So, I remarked that if they were giving an erroneous deposit that they would probably try to fix it. I don't think they appreciated the comment, but that's OK because I won't return.
February 11, 2013
Rated 5 out of 5 by SPG23 A wonderful stay
Ideal location, and wonderful staff. Loved the Club room! Thank you for a good stay.
February 8, 2013
Rated 5 out of 5 by LJM81 Great guest room
The room was recently renovated. It was very fresh, clean and comfortable.
February 4, 2013
Rated 4 out of 5 by SADPlatinum elevators
whil replacing elevators during busy hours 6pm and 7 am , open up service elevators for guests.
January 31, 2013
Rated 2 out of 5 by None Not My Best Experience
I spend many nights in the SPG properties and have stayed in this particular hotel many time. This last stay was not as great as in the past. My checkin was OK but then I went to use the elevator. One was stuck on the 9th floor and one was down for maintenance. Apparently this problem had been ongoing for 6 months. There were no signs/people directing us to use the service elevator. I finally got to my room after about a 30 minute wait for an elevator (service elevator) I had to go back to the desk for help where they told me I might want to use the service elevator. When I got to my room I needed to get the password for the internet. I called the operator 3 or 4 times and the phone was never answered. I finally went downstairs to see that there was only one person working the desk and she was on the phone. When she got through with her conversation she gave me instructions on how to sign on to the internet. Normally when I stay at hotels, there's at least two people working the desk up from. This way your guests do not have to wait. I will be staying at this hotel in another 30 days. I also was told that my receipt would be emailed to me. As of 3 days later, I have not received it. I hope that this experience will not be repeated. This is not what I've come to expect with SPG.
January 27, 2013
Rated 3 out of 5 by Platinum1202 Sheraton Mission Valley
Great hotel but needs improvement with the food. Food was less than adequate; however. No coffee anywheree in the hotel until 6:30 AM which was distracting for me since I wake up ealy on the West Coast for conference calls. My room was extremely nice with an upgrade to the 14th floor.
January 27, 2013