Rated 3 out of 5 by Sophia9664 no air
I enjoyed your employee Mirge? But I had no air for almost my whole trip. The hotel was unde contruction.
December 11, 2014
Rated 2 out of 5 by Jimtraveller Three star for front desk and four star for the rest (August 3-6 stay)
Booked three nights at this hotel.
The check in process was very slow and taxing. Waited almost 30 minute to check in, and room was not available. We waited at the Club Lounge, did some work and watched Olumpic there.
About one hour later, was told that I could get my keys to the room. Yet another 20 minutes wait to get the key from front desk.
Poor front desk lady was swamped. I saw quite a few people wearing hotel uniform (suits, not in bellman uniform), and they were just in and out of their front office, seeing all the line-up, NO ONE pitched in from management team! And there were two computer stations were open for check in (three in total at front desk for check in and check out)! FRUSTRATING!
Club lounge staff was friendly and helpful. The offer was limited but nice.
Location is the key to this hotel.
By the way, no upgrade was offered to a platinum guest.
August 8, 2012
Rated 2 out of 5 by Auer4 Disappointing!!! Attention Starwood!!!
We booked 3 months ahead, used thousands of additional points to upgrade to a Club level 2Q+sleeper suite and arrive to find they'd given us standard 2Q room. Ashley(desk clerk) tried, but found all comparable rooms unavailable. Finally agree to a K+sleeper(1 child now staying elsewhere w/friends instead). Room condition poor-multiple stains on carpet and furniture, sink drain handle missing(non-functional stopper), door lock latch was completely missing.. Ashley graciously compt us parking and a battered old refrigerator(no shelves or bars on door). Why doesn't Club Room serve bottled H20, just sodas?
Not the first time we've stayed here, but may be the last.
September 7, 2012
Rated 2 out of 5 by DARRENE546 NOT UP TO SHERATON STANDARDS
The staff at the hotel was top of the line. Great enthusiasm and very helpful.
What I had a big problem with is the beds. We had two rooms, 401 and 709. The King Bed in 401 had springs that you felt in your back when laying on it. The queens in 709 were on the verge of being worn out and needed replacement.
Overall the hotel itself really isn't up to a Sheraton standards level, at least from my past experience.
November 24, 2014
Rated 5 out of 5 by mahalo Why the negativity?
I was nervous about staying here after the negative reviews. Erika checked us in very friendly. Both elevators worked, we had a suite on floor 14 the side were you supposedly can hear the hwy did not hear any noise everyone talked about. Room very clean, restaurant very good,fitness center clean plenty of towels. We had a great week here.
August 1, 2012
Rated 4 out of 5 by gomurf Attentive Staff
I wanted to say that Torrian went above and beyond to make sure I was taken care of. I had to change rooms due to the fact that the heat wasn't working and all of the details were expertly handled by Torrian. He is really an asset to your organization.
November 21, 2014
Rated 5 out of 5 by Socal72 Exceeded my expectations
Best fish tacos in town. Friendly staff and minutes from everything in San Diego
June 18, 2012
Rated 5 out of 5 by JanetSteve Exceptional customer service and features
I travel for a living 80 percent of my time, and stay at a lot of hotels. I expect good service, and generally get it. When I receive above-and-beyond service that Wows me, I want someone to know. From the moment I walked in to this hotel, until the moment I left, I received the most amazing service from every single individual employee. The property was above average in appearance, cleanliness and accommodations. I highly recommend.
June 11, 2014