Rated 1 out of 5 by Mike2213 Front Desk is Horrible!!!
After having a horrific experience 2 weeks ago, I figured I would give this hotel another try. Poor decision, on my part. The front desk seriously need
lessons in customer service.
I arrived and let the associate know that I had a CC Authorization form, as I am traveling on business. I asked her if I can go ahead and forward her the email so she can get this set up. She proceeded to tell me that she can only receive them by fax. I did let her know that I had just done the same thing two weeks ago on my previous stay. She said let me see what I can do. She told me that she normally only accepts faxes and not emails. We are in 2015, why would we not except emails, but faxes? She then told me that I had an out dated credit card authorization form. Funny, as I received this on August 2nd stay of this year for my stay from two weeks ago.
She finally told me that she would accept it this time, however I do need to get the updated authorization form. I asked her to email it to me, and I still don't have it.
Also, when I checked in I was not asked what I would like as a bonus gift. I am normally asked if I would like a local gift, or the 500 bonus points, as I am a platinum member/lifetime gold member. It is definitely strange to not get any sort of recognition for being a Starwood platinum member.
This hotel is definitely in a great location. However, if you're looking for excellent customer service, you should definitely go to a different hotel.
August 19, 2015
Rated 5 out of 5 by DavidJ1980 Fantastic Stay!
The room was great, the bed was so comfortable, the club lounge was the best of any Sheraton we've been to, and (most importantly) the service was incredible. In particular, both David and Torreon at the front desk went above and beyond the call of duty in order to ensure that my family's stay was perfect in every way. This is our new hotel of choice in San Diego!
August 16, 2015
Rated 5 out of 5 by PhilUSDA504 San Diego Work Training/Vacation trip
My employer sent me to San Diego for a week of training in downtown San Diego and I selected this hotel as its close to the Mission Valley Center trolley station and easy to get to shopping, food, and the highway (Interstate 8). They are firm on the check in time of 3pm so schedule your flight accordingly or your arrival to the hotel around that. Parking fee of 16 is the cheapest in the town that I could find so kudos to Sheraton there although FREE would be better. Great friendly staff at the front desk and in the restraunt for the breakfast buffet that had a good selection of breakfast items
July 24, 2015
Rated 2 out of 5 by johmama6711 Disappointed with the club level "perks"
We stayed here as a family for four nights in June. We were in town for a family reunion in National City and chose this location as it was not too far away from the venue and downtown as well.
We upgraded to a suite as we had a toddler and also so we can have family hang out in our room. The suite was beautiful and spacious.
We were disappointed with the service. After a long 10 hour drive from SF we pulled up to the main lobby entrance and no one greeted us to help with unloading our bags. I had to wait over a minute to get checked in as three staff members were just chit chatting. My husband said that the check in process was horrible with the most horrible explanation of the amenities (and he is a happy go lucky guy so that says a lot).
The biggest disappointment was the club level lounge. Breakfast choices was basically 'motel level.' The morning we checked out (Monday) they had hot breakfast selections (and substantial).
I hope their service will get better.
July 8, 2015
Rated 5 out of 5 by doug49 Returning for an overnighter
We were greeted by very friendly staff member who welcomed us and started our stay off the right way. Nice accommodations and club room, though it get's a little crowded for breakfast. I would definitely recommend the Sheraton Mission valley.
June 29, 2015
Rated 4 out of 5 by Rockster1 Family Vacation
Stayed 9 nights and it was very nice. The room was great and all of the staff provided excellent service. Club room was clean and fully stocked. Will stay here again. Thanks
June 1, 2015
Rated 2 out of 5 by Chloe40 Room noisy, repairs needed
Our room was attractive and clean, however it was near the gym, so we were subjected to treadmill and weight dropping noise morning and evening (why would a hotel place a gym in the midst of a guest room floor?). The TV digital channels did not work. The heater did not work. However, the staff was quick to respond to fix these problems in the room.
May 30, 2015
Rated 4 out of 5 by coope Cooper
stayed for a family visiting trip, the stuffs were good, and the room was clean. Walking distance to shopping area
May 16, 2015