Rated 2 out of 5 by George1129 Needs Improvement
I checked into the Sheraton on late Sunday evening. On Monday morning, I got up and unpacked to do some ironing. I then discovered the iron did not work so I called downstairs and waited about 15 minutes before someone showed up with an iron that worked.
After ironing my clothing, I got into the shower and discovered there was no bath towels in the room. I could not believe it! I called downstairs again and waited another 10 minutes before someone showed up with a bath towel. I ended up 15 minutes late to my training class.
On Thursday evening, I returned to my room at 6pm and the room had not been cleaned. Really? WAY TO GO SHERATON!!
March 7, 2014
Rated 4 out of 5 by gymgirls great staff
Our stay was great and all the employees at the front desk were always more than friendly. Everytime we passed through they were always quick to say hello or incage in friendly conversation. I would for sure come back again.
March 12, 2014
Rated 4 out of 5 by Willy123 Felt like I was in Mexico
For 4 days during the AM meal all I heard was Spanish. Not being used softly but from all the employees in the dining area were constantly talking to one another in Spanish. Loudly, like for one end of the dining area to the other. I felt like Why? Are they talking about the guests? What are they saying? Are they talking about me?
It was just a very very uncomfortable feeling and would I would rather skip.
March 8, 2014
Rated 5 out of 5 by Brimmy A Mark of Excellance
After an all day affair traveling to San Diego and spending hours at the local hospital, and arriving late, we had the nicest greeting from a young man by the name of Torreon Walker. After hearing our plight, not only went out of his way to make our stay as nice as possible, with the kitchen closed he compt us room service. Our son was in ICU and passed away that day but Torreon's kindness made that evening a lot easier to take, thank you Sir for all you did and do.
March 6, 2014
Rated 2 out of 5 by GooseBoston Disappointed
The check-in personnel were very unprofessional. The person behind the desk was rude and unpleasant. When we got to out room there was no water and no amenity (which all other Sheratons provide me). I called to the desk to ask about the water and the man answering offered to send up 1 bottle. I complained that I was with my wife and would expect 2, which he said he would only do in this 1 case, very condescending. He then brought up 4. I complained to the day staff about my experience and they were very nice and empathetic. They however, offered nothing to make up for the poor treatment.
February 27, 2014
Rated 5 out of 5 by SWSMSCA Wonderful bed, room and service
I always enjoy staying here....wonderful bed and linens, I like to open the window and get the fresh air, which you cannot do in some hotels. They are always so nice in the check in and check out procedures...can't wait to come back
March 5, 2014
Rated 4 out of 5 by Midilove Good value for the Price
I come to this hotel few times a year whenever I go down to San Diego for a business trip.
When I was checking in, the representative didn't offered me an upgrade until it was asked for. Even though I am a platinum member, I normally don't care about suite upgrade when I am travelling alone. However, since this trip was with my wife and my two year old baby, I asked him to see whether there is a possibility of getting a suite upgrade. After a short search, he told me that he found one room and I just assumed it was a suite and thanked him only to find out that it was not a suite only after we got into the room. Not that I consider suite upgrade as my right, it would've been nice if he would've explained to me of the situation instead of misleading me. I don't know why my request was not granted, but I didn't ask why because my wife and daughter was just too tired to wait for another trip down to the lobby. Next morning, I did get 4 pm late checkout granted which allowed my wife and daughter to wait for me while I finish my work. Room 1404 was clean and well appointed but heating unit didn't really help with raising room temperature - it ran all night blowing cool air - and there was a loud noise in the bath room which I suspected of coming from engine room or mechanical room. Also, the small fridge which normally have trouble with not cooling stuff enough was actually working too well and froze all the drinks and foods - including my baby's food - next morning. Overall, the hotel's location is ideal for me since it is close to the shopping mall and international food district up on convoy st. and value for the money one can get is good with cheaper parking fees, etc... I think Just little more improvement on SPG recognition and equipment could make this hotel a winner.
March 4, 2014
Rated 2 out of 5 by Jimmy Three star for front desk and four star for the rest (August 3-6 stay)
Booked three nights at this hotel.
The check in process was very slow and taxing. Waited almost 30 minute to check in, and room was not available. We waited at the Club Lounge, did some work and watched Olumpic there.
About one hour later, was told that I could get my keys to the room. Yet another 20 minutes wait to get the key from front desk.
Poor front desk lady was swamped. I saw quite a few people wearing hotel uniform (suits, not in bellman uniform), and they were just in and out of their front office, seeing all the line-up, NO ONE pitched in from management team! And there were two computer stations were open for check in (three in total at front desk for check in and check out)! FRUSTRATING!
Club lounge staff was friendly and helpful. The offer was limited but nice.
Location is the key to this hotel.
By the way, no upgrade was offered to a platinum guest.
August 8, 2012