Rated 3 out of 5 by th17 sheraton review
Sad to say I will never be returning to this hotel. The price of the room was average, but as for everything else, ridiculous. Parking rates, outrageous. Since when do you pay almost forty dollars for your car to sit in a parking lot. Plus, prices on everything else was out of control. I wanted to laugh and say who do you think you are, but I know it is not the staffs fault. That is probably why they were so nice. I know I would have to because I would feel bad for the guests. I can go on and on but I won't. So much for my thoughts about how a Sheraton would be.
April 14, 2014
Rated 5 out of 5 by Gunney Very Good Experience
All was very good, Had some issues with the bed comfort. Took some time to get to sleep due to the bed firmness (too soft). Once I fell asleep I was very comfortable. Shower pressure was excellent. I will definitely be back. Great price great location.
April 14, 2014
Rated 4 out of 5 by Rickl517 2 small glitches
Was told there was water waiting my room for me and there was none. Put the breakfast request on my door at night and it was still there in the morning.
All else in hotel was terrific.
April 14, 2014
Rated 2 out of 5 by MrsC23 Hotel needs work
I was traveling on the promotional birth year rate so expected to be put in a lower quality room. What I didn't expect was to be put in what I hope was the worst room in the hotel. I only expected the room to be clean and fresh. It was not! The sink was clogged and didn't drain. There was hair in the sink and tub. Toenail clippings on the nightstand and rug next to the bed. The room was stuffy and had old cigarette smell. The safe didn't work and the smoke alarm in our room and the room next door went off whenever anyone used the shower. This might be fixed by installing a working bathroom fan. The bar took three tries to get our much needed cocktail correct and the requested extra towels were never delivered. I enjoy Starwood properties but this is my least enjoyable experience. The staff was quick to respond to the sink clog and the safe but said there wasn't anything to do about the smoke alarms. The housekeeping was not addressed.
March 31, 2014
Rated 5 out of 5 by FasfredR Hotel and Staff was fantastic
Hotel was remodeled recently and everything was perfect. Staff very friendly and very helpful in any needs that was requested without any question. Back room office personnel was on top of everything. Thanks James L for doing what you did. Made my daughters 16th birthday that much better. Rooms were clean, Elevators were up to speed and the lady that was in the club room (Thursday thru Sunday) was fantastic in keeping everything well stocked and worked very hard to maintain the club room. She seemed to know many of the regulars that stay in the hotel and she now will know us for the next time.
March 18, 2014
Rated 4 out of 5 by JMcgrath13 Great Visit!!
We came to San Diego with our friends. They chose an expensive hotel downtown. We chose your hotel. They complained about their room, the noise, the location and wasn't very impressed for the price they paid. They came to our room and couldn't believe how nice our hotel was. Our room was bigger and quieter. Our bed was so comfortable. The room was clean and the staff was FANTASTIC!!! We will stay again, as will they!
April 3, 2014
Rated 5 out of 5 by js14 great location
this is in a great location and the staff was very friendly and the room was excellent.
April 5, 2014
Rated 4 out of 5 by judy79 Club Lounge
I was not greeted, then followed as I placed food on my plate. There are no tables and chairs....the sofa's were taken an the large table had people seated that I did not know. I decided to eat in my room and the attendant told me I could not remove the food from the room. REALLY? No other Sheraton hires a policeman in the lounge. I was astonished. Take a lesson from the Sheraton in Tucson (Grant Rd)
April 2, 2014