Rated 5 out of 5 by Corey33 Great hotel!
This was an excellent experience. The staff was very courtious and helpful. The only issue I had was the mattress was a little hard for me but I have back issues so, I don't blame the hotel for this!
February 2, 2016
Rated 2 out of 5 Disappointing stay at a hotel I like
This has been our go to hotel since our daughter started attending San Diego State. This trip was a birthday celebration and we were very disappointed. We booked a full suite on the top floor and when we walked in it smelled like smoke although we were told it was a non-smoking room. There were cigarette ashes on the table on the balcony. There was no heat and we were pretty cold the first night, we called repeatedly but no one ever came up to check the heat. The next day they told us there was no heat on the floor and they moved us down to a Junior suite. The heat in this new room seemed to be on a timer and after so many hours it stopped maintaining the room and 72. It dropped below during the night and it was San Diego so it wasn't too cold but we had no control to heat the room. Most disappointing was that every time we call the front desk somebody would answer but they would always say they would get back to us and they never did. We had to literally keep calling or go downstairs to even get our issues addressed. The second night they said they would send someone up to check our heat and no one ever came. That was frustrating. In the end all we got was $75 off first night and the front desk person also mentioned that he wouldn't charge us for the full suite for the two nights we spent in the junior suite, how generous. Overall, after two years of staying at this hotel when we visit our daughter, we are now looking for a new hotel.
January 30, 2016
Rated 5 out of 5 by MV2020 Happy Traveler
If you are looking for a suburban visit to San Diego, this is the place. Close to major shopping and food eateries. We stayed here and booked multiple rooms during baby watch for our expectant daughter. The experience encompassed multiple rooms over two separate stays. The staff was so accommodating from the Sheraton Lounge Club to the front desk. It became our home away from home. Special shout out to Torreon Walker, front office supervisor. He made us feel at home, showed flexibility with reservations as we could not anticipate the delivery date and was always there to answer any questions. The heating system in the room did not work but when I called a portable heater was brought up immediately. I have never experienced a more accommodating maintenance staff. If you want to escape the busy downtown San Diego area and have more of a quiet experience this is the place! Close to fwy so you are not isolated. Food could have been better but because there are so many eating places nearby, that was less of a concern. Great location for families.
January 28, 2016
Rated 4 out of 5 by CPAT167 Great hotel
The hotel staff were friendly and professional. The hotel is very nice and clean.
January 7, 2016
Rated 5 out of 5 by BizZoo Comfortable place to stay.
The staff at the hotel are always helpful and interested in making my stay as comfortable as possible. At the front desk, David and Jennifer are always polite and looking for ways to make my hotel experience better.
December 9, 2015
Rated 5 out of 5 by MRey Solid stay for business travel
The staff here are very friendly, especially the woman in the club lounge in the mornings. She is extremely pleasant and always remembers me. The rooms are comfortable and relatively updated. Good location, near lots of restaurants and retail.
December 3, 2015
Rated 5 out of 5 by Jeanne35 The staff is very professional
We were checked-in by Miguel at the Front Desk. He was very knowlegable about the benefits of the SPG program and took the extra steps to accommodate our requests. Thank you, Miguel!
November 22, 2015
Rated 4 out of 5 by Rosa51 Rooms need minor repairs. Doors.tubs.
This hotel needs a shuttle to and from the airport. That's a must before I stay here again.
November 12, 2015