Rated 5 out of 5 by swimmer12 Extremely Happy
Went to this hotel for a night getaway, was very welcoming at front desk. Room originally was supposed to be one king, was two queens when we got there. However very willing to switch it back with no problems. :)
October 20, 2014
Rated 4 out of 5 by Dan1313 Really only complaints on service
The problems; 1) I phoned with allergies to feathers and did not get replaced when I was out for two hours . . Had to rephone the request in. 2) Said I could check out electronically, but wasn't on the TV service, and then was put on hold to check out by phone . . . Added more time than I had.
October 17, 2014
Rated 3 out of 5 by CyGuy82 Lower your bar
I expected more from Sheraton. Musty smell in the hallways, with stained, loose carpet. Only 2 elevators that took FOREVER. We did get a nice workout using the stairs during our 2-day stay :-) Room was okay, except the heater didn't work and maintenance couldn't do anything about it. Only stay on the 3rd floor if you enjoy the roof-top, HVAC view. We've stayed in worse, but expected more from Sheraton.
October 13, 2014
Rated 4 out of 5 by stantonfamily nice
the room was very nice and staff friendly. the club room attendant was very personable.
October 14, 2014
Rated 5 out of 5 by jamsi Achieved our expectations
We had stayed there before. We love the height, the openness. Every time I made
reservations, the person at the hotel, not the national reservation center, was very concise, pleasant and positive. Check-in was quick and easy. There was plenty of parking (even on weekends when the hotel seems full) and the rooms were large, clean
and in repair. We really like this hotel.
October 8, 2014
Rated 2 out of 5 by Naslund26 Hotel needs improvements
In this day and age, how could you not offer free Wi-Fi throughout the hotel - especially in your room? This is the reason why when I come back to Des Moines, I will NOT be staying at this location again.
September 12, 2014
Rated 1 out of 5 by RS50501 Escalating Disappointment
Over the course of this year I have accumulated 12 stays and 17 nights at this hotel for business travel. Each stay my impression of this hotel continues to decline. Upon my most recent trip the hotel continues to battle a sewage smell that permeates the property, even to my floor on the 10th floor. Elite status is often overlooked by all staff and you have to ask repeatedly for your amenities, like free wifi. When dealing with the front desk you would think the lines for all SPG properties ring there and the staff at the front desk prioritizes phone calls over dealing with guests. On top of this, my most recent trip to the property was on business and there was a reduced room rate. However, I was traveling with colleagues and knew we would be working on some projects and requested a larger room via the phone a few days prior. They said I would have a larger room on the club level. When I arrived the room was no different than those I was traveling with and yet I was paying an extra $90/night for the Club Level. When I inquired at the front desk (after waiting for the phone calls to end) I was told they would check with the manager and contact me. Never heard a word from them. I believe in the SPG brand but when I travel to Des Moines for business in the future I will seek a different property.
October 23, 2012
Rated 2 out of 5 by peonie This hotel is not a good member of starwood
This hotel could barely function.
Upon checkin at 9:30 at night I waited online for nearly 15 min to check in and there was no special SPG guest line (which I am ,,a platinum member) I travel for work A LOT and wet out of my way from downtown in order to stay at this hotel- only to realize it could barely function as a business hotel.
The speed of the staff was like a BnB!
Also in the morning before I needed to check out and go to the airport, the front desk attendant was So slow in helping reverse a credit card charge for another woman, that he could not help me with any normal pace to get a new room key when I locked myself out. I tried to explain nicely that I needed to had to the airport but that did not matter, he moved so slow i could have broken into my room faster.
Would NOT recommend.
November 17, 2011