Rated 4 out of 5 by Brock29 Bad check-in experience
I booked a room on club floor for 8-14. Needed another room and just booked a regular room. Upon check in I asked if the other room could be upgraded and was told they don't upgrade gold members! Got the key for our room on club floor. Oops! Someone in that room! Went back to get another room and wasn't offered any points back for the whole strange mix up. In the a.m. I was told we would get some points back haven't seen them yet.
August 22, 2014
Rated 4 out of 5 by Rob2865 This hotel shows promise
Overall, the hotel and amenities were appropriate for business travel. Convenient to West Des Moines businesses, easy to get to, close to large number of restaurants. Food in the hotel is good, and reasonably priced. Bar has a good selection of alcohol, but is limited to bottled beer only. The bar seating area is crowded without good sight lines. For a business class hotel, I would expect WIFI to be provided free, but it is not, and it is certainly more expensive than I have come to expect. Breakfast buffet was good, with a decent selection and made-to order items.
August 14, 2014
Rated 4 out of 5 by tcnevis Nice overall. Club lounge OK.
Everything was fine but when ordering a Zinfandel in the club lounge I was given a White Zinfandel. Not the same thing but she said she had already poured it, so... not the best service in the Club Lounge.
August 19, 2014
Rated 5 out of 5 by peguti Excellent place to stay
My group was very pleased on this hotel
August 19, 2014
Rated 1 out of 5 by PatDR This hotel is the worst ever
We stayed at this hotel for one week. The room was extremely dark and uncomfortable. For two consecutive days the room was not even cleaned! Do not stay at this hotel.
August 17, 2014
Rated 4 out of 5 by FaeryGramma Fell Short of Past Visits
Had to dicker with desk to obtain gold level upgrade. I'M Lifetime gold with long history of staying at this hotel. Ended up paying an addl $30 nite, another $150, to have upgraded room and Club amenities. Used to get this upgrade for no extra charge. The Club is open for brief periods only AM and early evening for nightly "hors d oueveres," Frid nite was cheese and crackers and some grapes. Didn't use other nites. Breakfast on par with most "free breakfast " at cheaper hotels. Lovely Club room, attendants excellent. 2 room "suite" is actually a small living room area, pull out couch, with door to large king size bed area BUT the bathroom is in bedroom which means a lot of door shutting, turning on lights etc. disturbing the king bed occupants. I would not pay for this "upgrade" again. Great locale, free parking/ airport shuttle, terrific driver took a bit of the sting out of what I paid in money and points. Used to be that gold level really meant something. Not any more.
August 12, 2014
Rated 5 out of 5 by ChinaTourist14 Helpful front desk attendants
Checked in late Sunday, room wasn't what
had been described when I made reservation. The personnel at the front desk promptly found us a better room, met us at the new room with a set of keys. I appreciated the willingness to satisfy, and do so promptly. Then same gentleman gave me a great recommendation for a local restaurant. Well done on all counts!
August 11, 2014
Rated 3 out of 5 by CHP7523 Check-in
Wife & I arrived early afternoon & checked in for both our room & room for daughter who was arriving later. Rooms 703 & 706. When daughter arrived at 2 am, she was told there were no rooms available. Your staff wanted to send her 30 mins away to another property. After lengthy delay, they finally got their room. Not handled well!
August 11, 2014