Rated 2 out of 5 by Customer999 Rate hike for a night
We rented two suites for New Year's eve and my fist concern is the price was increased by $50 for that night only as near as I can tell. If there were high demand for the rooms I would get that, but the hotel was all but empty.
We also went downstairs the next morning for the buffet and the waitress asked me if I had breakfast coupons. I asked how would I have obtained these coupons and she said I would have got them upon check in depending on which room I purchased. Apparently I must not have qualified as they were not offered to me. You would think that paying $100 extra for two suites that night in an empty hotel would surely include breakfast. Nope...paid a bunch more for that as well.
January 2, 2014
Rated 3 out of 5 by Bummed Bummed
This hotel wasn't up to the normal Sheraton standards. The staff wasn't overly friendly or helpful. We had 2 rooms that were connecting and they did not change our sheets for 3 full nights. I called and asked if they would please change the sheets in both rooms. I was told yes absolutely. Our sheets were never changed. When I called again about this of course they were sorry , but no attempt to change them!!
I will say the chef at the breakfast buffet was super friendly and the food he made was good.
July 25, 2012
Rated 4 out of 5 by Shannonpar Great Hotel
We stayed at this hotel with our sons hockey team. The staff was very nice, other than one guy who was not having the boys play whatsoever. The room overall was nice. Our room the tv didn't work, but we were ok with that. When we made our reservations it said there was a fridge and microwave in our room, which there wasn't.
January 6, 2014
Rated 3 out of 5 by jazz1023 Promotions
I had booked our hotel stay on-line a couple of weeks in advance. We had found a "Special" that offered a room with a king sized bed, sofa sleeper and a Coke/Amazon promotion. Our credit card was charged in advance for our reservation. When we arrived to check in we were given a small bag with 2 cans of Coke and a small Coke Cola bear - we were told the $25.00 Amazon Gift card would be sent to my email account, which the front desk verified was correct. It has been 3 days so far and no email with the gift card has arrived. They do have my correct email address as I received my confirmation letter and a survey request.
The room was nice. clean, and the bed comfortable. The staff at the front desk were not able to give us detailed directions to a near-by venue, which I found odd since this venue had a link directly on their web site for ONLY this hotel being close by.
December 13, 2011
Rated 3 out of 5 by scootie Easily could have been better
A lovely, business-geared hotel, with great amenties IF you're allowed to use them. I never understood any hotel who didn't let groups use their lobby/table areas for congregating, particularly when you have MANY teams staying in your hotel. Water had a very strong sulfur smell. Housekeeping was excellent, though the carpet throughout needs serious cleaning or replacement.
July 31, 2012
Rated 3 out of 5 by Nancy99 Clean room but lacking on services.
Easy check in, friendly staff. I have attended many conferences at many similar types of motels, but this is the only one that charges guest to use internet in their room. Even Super 8's don't charge. I would not recommend this motel if that is an important issue for your stay, as most motels include that service free. The room was very clean and quiet.
May 20, 2012
Rated 4 out of 5 by Samant Very Great Hotel in WSDM
We really enjoyed the Hotel, but the tv selection could have been better. A&E and HGTV please.
January 4, 2014
Rated 2 out of 5 by ICMom1 Hotel fall short but could be excellent with minor changes
Hotel has good location and facilities but needs attention to detail and appearance. Basic things would be easy to fix: emptying trash containers, more than 1 bartender/wait person on busy weekend nights, providing free coffee in the lobby instead of charging$2.00 for coffee service. Friendly staff but seemed stretched.
May 16, 2012
Rated 1 out of 5 by crazyboy Worn out hotel
This is one of those worn out hotels, that not only hasn't been remodeled lately, it likely is exactly the same as it was when it opened in 1980 or whenever it opened. This property is worn out and needs help. I would not stay here again. Too many other choices of nicer hotels.
November 17, 2011
Rated 2 out of 5 by JA35 Not Impressed
The overall appearance of the hotel was very nice and the staff dressed professionally (although they were not overly friendly) - but from the moment after we checked in until we left I was not impressed at all. I did not even think to ask when booking the room if there would be a fridge or microwave in the hotel room itself because I have stayed at other hotels for a lot cheaper price that did supply these. Also, everything on the continental breakfast was cold - the eggs and bacon were cooler than room temp; but the omelet station I would definitely recommend. I felt that the food was definitely overpriced for the quality received. When a server asked what we wanted to drink the guest I was eating with requested coffee but never received the coffee. I was also disappointed with the pool area - it was a very small area and there was no hot tub or sauna; and you had to walk through the fitness area to get to the pool. So, pretty much needless to say, the only thing I enjoyed about the stay were the omelets. Next time I travel to Des Moines I will definitely stay somewhere else.
August 2, 2012
Rated 5 out of 5 by Robbo Always what you expect
Never disappointed at this property - special thanks to Mo in the Club Lounge ... Hotel was sold-out so suite upgrade was not available but still a fine stay ...
January 31, 2013
Rated 5 out of 5 by bochi Fantastic
I could have not asked for a better hotel or staff. My daughter got married on the 11th of May and thru our entire stay you all ROCKED!!!
May 13, 2013
Rated 3 out of 5 by Disgusted For a Sheraton...needs a lot of improvment
Rude front desk, evrything else could be perfect, but when treated rudley by anyone...ruins stay even in a gold plated bed.
February 27, 2012
Rated 4 out of 5 by SVS631 Positioning of Room Blocks
We did have a great stay. One thing that would have been helpful would to have our team's "block of rooms" on the same floor. It occurred to me that the congestion of the elevators could be reduced if each team was on the same floor. I understand sometimes this is unavoidable but it is something that could be arranged and would have reduced the congestion of elevators and also keeping the kids all on one floor. As a parent I kept my son in sight all the time, for his safety, but I realize not all parents do. Having teams on separate floors would also assist your security in keeping traffic to a minimum.
Thank you, though, for a great stay!
July 1, 2013
Rated 4 out of 5 by LindaS Good place to stay
Our stay here was very nice.
February 22, 2012
Rated 1 out of 5 by Iowa45 Unclean Room with Plumbing Problems
I used to stay at this hotel when I would come to town but after my last experience I will not be going back. The bathtub didn't drain when I went to get in the shower before bed. I called the front desk to have someone come up. They sent a maintenance man who did something in the bathtub that created dirt and gunk in the drain. I cleaned it out and began to shower. Water backed up and wouldn't drain. I again called the front desk and they told me that they were full so they couldn't move me to a different room and that they wouldn't be able to do anything about the drain until the next day because the piece of equipment they would need to use was loud.
April 9, 2013
Rated 5 out of 5 by mike5252 quiet
I had a great time. The rooms very really nice and clean.
December 26, 2013
Rated 5 out of 5 by Jerry680 A pleasure to stay
We were in town for a hockey tournament and from the time we entered the hotel till the time we left we were treated terrific. The staff was so friendly and helpful especially Kanika at the front desk. Cant wait for next year to stay again.
December 16, 2013
Rated 4 out of 5 by FredM6 Comfortable room, great food
I always think of a Sheraton as an mid-upper end hotel. I was pleased with the staff and the food service. The room was fine, but the carpet in the halls needs to be replaced ,on the floor that I was on, and the towels were very scratchy.
My first stay I was offered the 'green option' of no maid service in exchange for a voucher for breakfast + SPG points. The 2nd week I stayed the offer wasn't made. I asked about it and the front desk person said they would make the change, but it never happened.
Overall the staff was accomodating and friendly and I would stay there again. But it needs new carpet and towels.
September 2, 2012
Rated 3 out of 5 by lrmjay Average
While our stay was fine, it was simply average.
December 16, 2013
Rated 3 out of 5 by rdw50702 rdw50702
Only negative was that it should not allow large aggressive dogs. On the same note pet owners should be more aware of their animals disposition so it doesn't ruin it for others that are responsible pet owners such as myself. I encounterd a couple of dogs with one owner that should not have been allowed as the dog moved towards me in an aggressive mannner until owner stopped them. Dogs of this nature put hotel customers in danger and the hotel at risk for the liability if the dog were to attack a young child or anyone for that matter. This matter was brought to the attention of the hotel securtiy / staff.
June 3, 2013
Rated 4 out of 5 by Panthercub10 Diminishing Extras
I have stayed in this hotel annually for 3 years. The first year was very nice! As SPGs we received a couple free coctails, snacks, breakfast and Wi-Fi. The seccond year, we were informed the coctails were no longer included and would have to add them to our bill. We still had snacks, breakfast and Wi-Fi. This year however, we were informed that Wi-Fi was extra as well. We could get free Wi-Fi in the ballroom during classes, but not in our rooms that we were paying for???. And we were paying quite a bit more than what we paid in previous years!!! I could get free Wi-Fi in every restaurant around town and I was only buying a meal!! The beds/pillows were wonderful, but the price keeps going up and the "extras" keep getting taken away!!! Very disappointed!
November 7, 2013
Rated 4 out of 5 by Jake18 Slept well.
The room was clean and quiet and the bed was comfortable.
December 13, 2013
Rated 1 out of 5 by CallBackRequired Lack of Communication
Reservation dates where 4/24 to 4/26.
I arrived to the hotel around 11:30pm on 4/24 to find out the hotel was overbooked for that particular night though my reservation for the 25th was OK. The hotel put me up in another hotel that did not meet the same standards as the Sheraton.
Then on the 25th, I arrived at the hotel around 11am needing to get into a room because I had a confidential call that I need to get on at 12pm. The person at the counter explained that check in wasn't until 3pm.
This trip was a disaster due to delayed airlines and then the stay at the hotel put the cherry on the top.
April 29, 2013
Rated 4 out of 5 by KenM 2nd Stay
This was our second stay at this property. My SPG status was acknowledged and we were upgraded to the Club Level and a bigger room. While we were just driving through and spent <12 hrs there, it was warm and inviting, and all the staff were very friendly and sociable.
December 6, 2013
Rated 2 out of 5 by skinner Maintance needed
The hotel needs upgrades. Hallway carpet needed replaced. The carpet in my room was torn and dirty. For the prices charged, the rooms should be in much better condition.
December 9, 2013
Rated 5 out of 5 by Mattyc Great Des Moines
Great weekend at the hotel for our hockey event.
Staff was real good.
December 11, 2013
Rated 4 out of 5 by bull96206 One of the nicer hotels in West Des Moines, IA
This is one of the nicer hotels in the West Des Moines, IA area. The staff is friendly ahd helpful. The rooms are above average as are most facilities. The location is pretty easy to find and not far from the interstate highway(s).
I would stay here again in the future if/when I find myself back in the area.
December 1, 2011
Rated 2 out of 5 by Lerch Not good
Poor service by wait staff. Food was lukewarm, or undercooked. Staff in catering/restaurant were rude. Three people at bar, and not one could take the time to recognize the customer and say " I will be with you in a moment" but instead ignored the customer. Not a friendly pleasant hotel. Rooms were also all cold, many members of group complained of temperature of meeting rooms and public areas.
November 15, 2013
Rated 4 out of 5 by SPG01SPG SPG
I would recommend the hotel, however, when someone enters your room they should make the bed even if they are not changing the sheets. All the other places I stay do that. Also remove the food tray from the room from the night before. I was in the handicapped room and use a cane so it was hard to put it outside my room, thus should have been taken out of my room the next day. They removed towels but did not make bed or remove tray from the night before. They also wanted me to get out of my room before I was ready on the day I was leaving.
September 3, 2013