Rated 5 out of 5 Helpful staff
Had only one night's stay; was attending a conference. Drove in to town early morning and was able to check into my room early during a late-morning break in meeting activities. The front desk staff was very helpful and accommodating. Also, restaurant and service workers were very pleasant and well-trained in customer service. Keep up the good work. Thank you.
June 17, 2013
Rated 2 out of 5 by Jo53 This hotel smells and is dirty.
The rooms smell terrible and are stuffy. The carpets are filthy and even the "hallway" outside the rooms smell. They don't leave a notepad and pen in the room - even the cheapest motels do that. The hotel staff provided wrong information when called directly in advance then denied they were even called, said I called the 800 number. If the conference wasn't in the hotel I would have checked out.
June 16, 2013
Rated 4 out of 5 Needs Improvements!
Have stayed here for different conferences - other hotels in the area are better.
June 17, 2013
Rated 3 out of 5 by unhappycamper 6/5/13
My reservation was guaranteed with my personal credit card. I was assured that i could use the company credit card for payment. When I checked in at 11:00pm, I was told that Sheraton needed authorization from the company before they would accept the company credit card. My supervisor received a fax she didn't know what to do with. I ended up using my personal credit card. VERY INCOMVENIENT.
The room stunk--like old cigarettes.
June 10, 2013
Rated 3 out of 5 by Bran12 Good for the hotel side but bad customer service at food area
The hotel it was is great but to get someone to serve me took over 20 mins and by then I had to go grab someone to order food. And not even a were sorry or anything. Very poor...
June 11, 2013
Rated 3 out of 5 by rdw50702 rdw50702
Only negative was that it should not allow large aggressive dogs. On the same note pet owners should be more aware of their animals disposition so it doesn't ruin it for others that are responsible pet owners such as myself. I encounterd a couple of dogs with one owner that should not have been allowed as the dog moved towards me in an aggressive mannner until owner stopped them. Dogs of this nature put hotel customers in danger and the hotel at risk for the liability if the dog were to attack a young child or anyone for that matter. This matter was brought to the attention of the hotel securtiy / staff.
June 3, 2013
Rated 4 out of 5 by Jan54 sheraton 6/2013
I would review the facilities overall as a 4 out of 5. My only issue was that the noise from the lobby atrium was substantial until midnight and kept me awake. I was not rested the next day, even though the room, bed, cleanliness, etc. met my expectations. The AC could have blocked the noise, but I was not able to it to the right temperature. Too cold.
June 7, 2013
Rated 3 out of 5 by Desmoinesvisitor It could have been better.
My associate and myself were in Des Moines for business. She chose a downtown hotel and I settled for Sheraton, primarily because it was an spg preferred hotel. The rooms were clean and general friendliness of staff were fine and it was pretty much like my usual experience with spg hotels, good. On the check out day, I was running late in a meeting. I requested a late check out for 3pm. My associate got that for her hotel. My hotel refused and asked me for $50 for an hour beyond the check out time. I realized that for things running smoothly spg or no spg, every place does a decent job with helping guests out. A hotel or for that matter a starwood preferred program should stand out by being able to deal with a unique problem that a guest can face. A lazy answer of "policy says that and this is what you have to pay" does not become Sheraton or any other hotel participating in preferred programs. Both herself, who is a lawyer and myself a physician, felt unaccommodated and ended up cutting our meeting short and stopping a client in his conversation, that "sorry my hotel is not helping me, I should probably have stayed somewhere better". So much Sheraton and so much for the spg program.
June 3, 2013