Rated 1 out of 5 by roadtrippin09 Desperately needs upgrade
This hotel is in desperate need of repairs. From the moment you walk in, you can tell it hasn't seen a fresh coat of paint since Beverly Hills 90210 was on the air. The carpet throughout is full of stains and my first room assignment wreaked, with a giant burn hole in the carpet in the middle of the room.
Second room was better, but only to find critter in the bathroom and no hot water.
June 25, 2014
Rated 2 out of 5 by ManolofromMiami Not impressed
2nd shift desk was great. So called suites are okay, more like longer rooms. Nothing special overall here. Night auditors are funny birds but this one took it yo new heights. Crazy altercation between hotel staff and "guests" early in the morning. No desire for business guests, much less platinums, more of a "friends and family" scene here.
June 25, 2014
Rated 5 out of 5 by AaronDR Another Great Stay
Yet another great stay while traveling on business
June 24, 2014
Rated 3 out of 5 by L2L5 ok
wakeup call never came
cleaning service didn't come after one of three nights
very nice front desk and extremely nice and helpful food service and security guard
room with double beds very small, bathroom very very small
overall decent cleanliness and value for money
June 23, 2014
Rated 5 out of 5 by Rdr41 Delivered as promised
Nice stay, small but comfortable room, folks were friendly, more than Sufficient breakfast buffet.
June 22, 2014
Rated 5 out of 5 by FemaleCareer Nice and responsive staff
What great staff! Beautiful hotel.
June 21, 2014
Rated 5 out of 5 by Susan2960 Everything was Great!
We stayed just one night. This place was super great. We didn't use the food services but everything else was superior! Would stay here again.
June 16, 2014
Rated 2 out of 5 by kmat Not in keeping with Sheraton standards
Due to its location I understand why this hotel may not be the same quality as other Sheraton hotels I have stayed in. But that does not pardon poor customer service. When i returned from work I found my room had not been cleaned. So I called guest services who did not pick up the phone. So I walked down to guest services and was told they were very busy. I told them I would be leaving for dinner in an hour so they could have my room cleaned. An hour later I reminded them. When i returned after dinner two hours later the room had still not been cleaned. when the gentleman from housekeeping finally arrived I was asked if I wanted the whole room cleaned!!!. The rundown condition of the hotel may be overlooked with good customer service.
June 12, 2014
Rated 3 out of 5 by Iowan14 Noisy, understaffed
This facility, while conveniently located, is noisy and understaffed, at least during my recent stay. Food and drink service in the grill was unsatisfactorily slow.
June 6, 2014
Rated 5 out of 5 by polkcityparty convenient location
Hotel room was very comfortable. glad that I upgraded the room for the extra space.
easy access to I-35 for travelling in the area.
requested early check-in, which was available.
May 28, 2014
Rated 4 out of 5 by teddy12 review
everything was great except the mattresses were very hard and we only had 3 towels in our room not 4.
May 27, 2014
Rated 2 out of 5 by Heather0731 This hotel needs to focus on guests
The room was ok, but had a hard time staying cool. We ran out of tissues and toilet paper. Since we were staying 2 nights. I assumed it would be replenished during cleaning. It wasn't. The public restrooms in the hotel weren't any better. Pool is small. Front desk acted like we were inconveniencing them with a request. Hotel is very loud because of the design. Two elevators are not enough for 10 floors of rooms.
May 26, 2014
Rated 1 out of 5 by Dusty123 Terrible experience
Poorly run and changes without customer notice
May 22, 2014
Rated 4 out of 5 by NoMer Just misses a few things
The property was clearly constructed for a different hotel group so the experience doesn't feel quite "SPG" though they've probably done what is possible given the structure. The suite rooms are nice but the work space is poorly lit.
May 22, 2014
Rated 3 out of 5 by BTraveler321 Average Property
Room had a somewhat musty smell. The mattress is not overly comfortable. Overall this property is on the tired side. I had to ask the check in clerk if my Starwoods number was on the reservation.
May 16, 2014
Rated 5 out of 5 by Jeffjewell Great place
My wife and I were the parents of the groom and hosted the reception at the Sheraton. This place was awesome. Everything rated an excellent from us. I would recommend this to our friends. Thank you for all the great times.
May 12, 2014
Rated 4 out of 5 by TahoeTim This hotel met my needs
I thought the hotel and room were dated, but overall, it met my needs. The toilet made a god awful noise when filling up after being flushed. The food in the restaurant was great. The staff was super. The fitness room had everything I needed.
May 8, 2014
Rated 4 out of 5 by Johnskids good, except...
I had called ahead to reserve adjoining rooms and was told to call back the day of check in. I did that and was told they were all taken. When we checked in we found out that our two rooms had a room between us. Fine expect it was adjoining to one of our reserved rooms! I called down and was able to have it changed so that we'd have the side-by-side rooms. Also, at check in we guaranteed our rooms with a credit card, but wanted to pay cash and told them so. They charged our rooms to the CC anyway which was a huge inconvenience to us. How ever the rooms are clean and well-kept and quiet.
May 5, 2014
Rated 5 out of 5 by Cap14 Great Conference Facility
Enjoyed a conference at this hotel. It is also very conveniently next to some great shopping in West Des Moines. The conference rooms and food were great.
May 5, 2014
Rated 2 out of 5 by Businessguest42 Hotel needs serious updating
This Sheraton has seen better days. When you walk in, you are immediately greeted by the smell of chlorine from the fountain in the lobby. The hotel is very damp, and the carpets on the room floor lobbies are bunched and stained. Both my towels and sheets had old stains on them that clearly could not be removed, despite the strong scent of bleach used. Mattress is old fashioned and hard. The only reason that I stay here is b/c it is the only hotel in the area approved by my company.
May 1, 2014
Rated 3 out of 5 by FrontierAccountant Prefer Different Bedding
Like many hotels today, this Sheraton uses quilts on the beds. These quilts are far more covering than I need, yet a sheet alone is not enough. Thus, I end up either too hot or too cold with the bedding provided and have trouble getting to sleep either way. Many hotels provide a blanket in the closet as an alternative. None was available at this hotel, even from the front desk. I would like a lighter bed covering to be available.
April 30, 2014
Rated 5 out of 5 by LLHTR When in Des Moines we always stat at the Sheraton
Prior to our arrival, Nancy Leo always has all our needs addressed. Upon arrival our keys have been prepped and our rooms are ready. An outstanding facility with a business area that meets all needs and a workout complex that is excellent.
The breakfast buffet meets anyone's dietary needs. The overall location is excellent with many restaurant choices within walking distance. When in Des Moines we always stay at the Sheraton.
April 28, 2014
Rated 3 out of 5 by HappyTraveler22 Clean, up to date, solid lodging
I stayed at this hotel for a business conference. They were able to negotiate a great overnight rate. The event planners also paid for continental breakfast, break snacks and beverages, and lunches. I have to assume the breakfast and lunch were economy packages because they were pretty sparse. The beverage service was great. The rec room was well maintained, though one treadmill was not working. My stay was pleasant, comfortable bed and pillows and the meeting rooms were comfortable. I felt safe and confident staying here.
April 22, 2014
Rated 4 out of 5 by Sleeve28 Convenient and spacious
Easy to find, close to lots of other amenities. Interior features landscaped atrium. Nicely maintained.
April 20, 2014
Rated 4 out of 5 by Fan2001 Breakfast Buffet
I went to the restaurat and the only employee was working the omelet station. I seated my self. A waitress came out from the back. She came to the table in about 10 minutes. She asked did I seat myself and I said yes. The entrance that I used was direclty off the elevator and was not marked "do not enter or go to Hostess Stand". She then said "That's the best way to be ignored". She walked away from the table and I left.
April 19, 2014
Rated 1 out of 5 by nicki1234 very poor amenities
For a very high price there are very few basic amenities. No internet available in rooms unless you pay, extremely long wait to get elevator because they only have 2-with 10 floors this is a problem, no fridge OR microwave in room, only double beds, no hot tub, and finally not even a cup of coffee available anywhere in the lobby. We have stayed in dozens of hotels in the last 2 years and this is by far the most limited in amenities for the price.
April 15, 2014
Rated 4 out of 5 by Dave2468 Friendly Staff
The staff are very helpful and friendly. Great customer service. Lots of value for your business travel dollar.
April 11, 2014
Rated 5 out of 5 by Jetjock WDM Sheraton
Great location for a great hotel.
April 11, 2014
Rated 4 out of 5 by Rancher The only Starwood property in the area
So there really is not much choice if one wants to stay at a Starwood property in Central Iowa. That said, this basic 1980's or 1990's hotel is not bad. The front desk staff is friendly and competent. The lounge was radically understaffed and grossly overcrowded. The suite I was upgraded to had neither a refrigerator nor microwave. As a platinum, I was given the best suite in the house without asking....an increasing rarity among Starwood properties. Everything worked! The place is spotless.
April 7, 2014
Rated 4 out of 5 by Joey2298 Meeting
We stayed here due to a meeting we had in your hotel, our lunch was terrible, we had a very dry chicken sandwich on very hard bread. Could of easly been improved with condiments on tables. You also need a hot tub.
April 6, 2014