Rated 3 out of 5 by tagme So-so
Building is obviously old and needs repair. Linens were either stained or dirty. Also, no wifi access is a negative. Employees are nice.
January 12, 2015
Rated 1 out of 5 by RS50501 Escalating Disappointment
Over the course of this year I have accumulated 12 stays and 17 nights at this hotel for business travel. Each stay my impression of this hotel continues to decline. Upon my most recent trip the hotel continues to battle a sewage smell that permeates the property, even to my floor on the 10th floor. Elite status is often overlooked by all staff and you have to ask repeatedly for your amenities, like free wifi. When dealing with the front desk you would think the lines for all SPG properties ring there and the staff at the front desk prioritizes phone calls over dealing with guests. On top of this, my most recent trip to the property was on business and there was a reduced room rate. However, I was traveling with colleagues and knew we would be working on some projects and requested a larger room via the phone a few days prior. They said I would have a larger room on the club level. When I arrived the room was no different than those I was traveling with and yet I was paying an extra $90/night for the Club Level. When I inquired at the front desk (after waiting for the phone calls to end) I was told they would check with the manager and contact me. Never heard a word from them. I believe in the SPG brand but when I travel to Des Moines for business in the future I will seek a different property.
October 23, 2012
Rated 2 out of 5 by peonie This hotel is not a good member of starwood
This hotel could barely function.
Upon checkin at 9:30 at night I waited online for nearly 15 min to check in and there was no special SPG guest line (which I am ,,a platinum member) I travel for work A LOT and wet out of my way from downtown in order to stay at this hotel- only to realize it could barely function as a business hotel.
The speed of the staff was like a BnB!
Also in the morning before I needed to check out and go to the airport, the front desk attendant was So slow in helping reverse a credit card charge for another woman, that he could not help me with any normal pace to get a new room key when I locked myself out. I tried to explain nicely that I needed to had to the airport but that did not matter, he moved so slow i could have broken into my room faster.
Would NOT recommend.
November 17, 2011
Rated 1 out of 5 by crazyboy Worn out hotel
This is one of those worn out hotels, that not only hasn't been remodeled lately, it likely is exactly the same as it was when it opened in 1980 or whenever it opened. This property is worn out and needs help. I would not stay here again. Too many other choices of nicer hotels.
November 17, 2011
Rated 4 out of 5 by Brock29 Bad check-in experience
I booked a room on club floor for 8-14. Needed another room and just booked a regular room. Upon check in I asked if the other room could be upgraded and was told they don't upgrade gold members! Got the key for our room on club floor. Oops! Someone in that room! Went back to get another room and wasn't offered any points back for the whole strange mix up. In the a.m. I was told we would get some points back haven't seen them yet.
August 22, 2014
Rated 1 out of 5 by KDbizTraveler gone down hill
heating unit blasted hot air even when set to 63 degrees. Bath tub wouldn't drain and had to take shower in dirty bath water after my husband. i'm both Gold status and have negotiated free internet via my company's negotiated rate, yet had internet charge on bill! Was told I was no longer allowed in club AND have pending charge on my ccd for use of a club I didn't use.
November 30, 2014
Rated 3 out of 5 by Bummed Bummed
This hotel wasn't up to the normal Sheraton standards. The staff wasn't overly friendly or helpful. We had 2 rooms that were connecting and they did not change our sheets for 3 full nights. I called and asked if they would please change the sheets in both rooms. I was told yes absolutely. Our sheets were never changed. When I called again about this of course they were sorry , but no attempt to change them!!
I will say the chef at the breakfast buffet was super friendly and the food he made was good.
July 25, 2012
Rated 2 out of 5 by Naslund26 Hotel needs improvements
In this day and age, how could you not offer free Wi-Fi throughout the hotel - especially in your room? This is the reason why when I come back to Des Moines, I will NOT be staying at this location again.
September 12, 2014