Rated 3 out of 5 by jenn11 Good but pricey
While this hotel has an outdated design, it has been updated nicely. The beds were comfy and in general the staff was polite. We were in town for a conference at this hotel and the meeting room was nicely set up and everything seemed to run smoothly. While everything with the conference went well, we just felt that the high room rate, the high cost of breakfast and that they charged for internet use were extreme. We would probably stay again if our conference was located there again, but would probably try to find something nearby that has similar features but includes breakfast, internet and other amenities if staying in the area again for other reasons.
April 13, 2015
Rated 4 out of 5 by BenDanSar Disappointed in Thursday night's banquet dinner
We were given a choice of meal for our banquet dinner, and I chose "seared chicken breast topped with artichokes, olives, blistered tomatoes in a light sauce of chicken stock, white wine, fresh lime and herbs". Sounded delicious! Imagine my disappointment when I was served a thin, processed chicken breast (which was either baked or microwaved) topped with nothing other than a sauce (I did taste the lime). I realize what I was served was cheaper to prepare, but if you're going to offer something, please serve it.
March 9, 2015
Rated 3 out of 5 by Rascal20 This hotel has attractive features and ease in parking
I made a reservation for a room on the top floor with a king size bed. Check in time was available at 3 pm. I checked in after 4 pm and was told the room was not ready. When checking in 2nd time the clerk tried to give me a room on the 5th floor. She did finally give me one on the top floor but it had 2 reg. size beds, instead of the king size. There was dust on the desk and table the tv sitting on. The breakfast the next morning was great and the staff was friendly and helpful. I would possibly give this hotel a 2nd chance.
February 16, 2015
Rated 3 out of 5 by tagme So-so
Building is obviously old and needs repair. Linens were either stained or dirty. Also, no wifi access is a negative. Employees are nice.
January 12, 2015
Rated 1 out of 5 by KDbizTraveler gone down hill
heating unit blasted hot air even when set to 63 degrees. Bath tub wouldn't drain and had to take shower in dirty bath water after my husband. i'm both Gold status and have negotiated free internet via my company's negotiated rate, yet had internet charge on bill! Was told I was no longer allowed in club AND have pending charge on my ccd for use of a club I didn't use.
November 30, 2014
Rated 5 out of 5 by FaridahAZ My Favorite in West Des Moines
I love this hotel. What makes it #1 for me is the friendliness, attentiveness, and competency of the staff from the moment I am picked up at the airport, through registration, on-site concierge services, transport to and from my office, to my trip back to the airport.
November 25, 2014
Rated 5 out of 5 by StickyWicket Above and Beyond
I'm a frequent business traveler who generally makes SPG platinum by June. So I've been used to the hospitality standards of Sheraton / Westin properties. But of note is Mohsen in the lounge who is quite welcoming and makes guests feel like regulars on their second stay. He even sewed the button back onto my shirt cuff, once it was submitted for laundry and fell off in the press machine. Thanks Mo!
November 23, 2014
Rated 3 out of 5 by John45190 Hotel was nice
The room was nice and clean and updated. Even though it was 15 degrees outside, we could not get the room cooled down. We had the thermostat set on 60 degrees and don't think it got much under 70.
November 20, 2014