Rated 5 out of 5 by ClaireChicago This Sheraton was 1 step higher than other Sheraton properties we've stayed
The location and place was wonderful. The staff were friendly from the moment we checked in to the moment we ate/carry out breakfast. The room was clean and spacious and very well organize. The layout of the hotel reminded us of an Embassy Suite and this Sheraton location is definitely a step up from other Sheraton that we've stayed in.
July 16, 2015
Rated 3 out of 5 by Drivingvacation2015part2 A decent, quiet one night stay
I stopped here overnight driving from Denver to Illinois. The hotel was very quiet (it was a Wednesday night) and I do travel with my own box fan for night noise. The hotel was decent but not as nice as I expected a Sheraton to be. The bedding was clean but the bedskirts were absolutely filthy (no biggie since it's not a part of the bed that I touch). Channel 23 TBS did not come in and the rest of the channels were limited (only about a dozen). The tub did not drain, not a big deal for me. The AC wasn't very cold, I set it to 60 overnight and the auto fan didn't really work so I put it on the high fan setting. I ordered room service for the night (grilled chicken, veggies, potatoes, and apple pie). It arrived quickly and Leona was very very nice. The chicken was really salty but it was edible. The pie was good. For breakfast I had an $8 coupon for the buffet. It was ok. I arrived at about 9:15 a.m. and the food had been sitting for a while. The pancakes were sour, as if sourdough mix was used. It was weird. The two gals working didn't pay much attention to anyone; service was SLOW. But Billy was very friendly and stepped in to help multiple times. The gym facility was pretty nice. Overall, I just needed a quiet night to stay on my long drive, and this hotel was ok. My rate was only $109. I don't think I'd pay more if given the option.
July 13, 2015
Rated 3 out of 5 by Jan622 Disappointed
We were traveling from Denver to Minneapolis and thought this would be the perfect stop. When I checked in with my dogs, I had to fill out a form and leave a $50 damage deposit. I have never before been asked for this, but when we got to the room the carpet was damaged. We then ordered room service and may have had as good a meal at MacDonalds. My rare burger was well done, we were only brought one set of cutlery. My husband wasn't able to get online as the signal was so poor and the Internet is VERY slow., so I had to use my own hotspot. As a member I expected to have a good strong fast signal which is what I get at other hotels. I will say that the grounds are wonderful for walking the dogs.
June 19, 2015
Rated 1 out of 5 by Horrible2015 Horrible Customer Service
Upon checking in was told there were no clean rooms. Because it was just me and my son, I asked if there was a room with a king instead of two bedded room and was told NO we are sold out. Interesting that my son and I waited in the lobby and the next guest was upgraded to a suite. That next guest was in the same group as us. I did not expect a suite all I needed was to get checked in so my son could get to his baseball game. As a parent who travels to Des Moines 10-12 weekends a year with soccer and baseball teams, I will never stay here again. Once we finally got checked in, our room was horrible. Smelled musty, could not get air conditioner to cool room even though it was set on 60 degrees. No free breakfast here either. For how much we paid there should be free internet and breakfast. I have stayed at almost every West Des Moines hotel and they are all better than this one.
June 9, 2015
Rated 4 out of 5 by AmandaRKC Pleasant Everything
The hotel is very pleasant. The driver, the check-in staff, the banquet staff, the managers - everyone was excellent! Bravo & great work! We're excited for the renovation!
June 8, 2015
Rated 5 out of 5 by arabidopsis Excellent choice in West Des Moines
We were back to this hotel at the end of May-I really like this hotel-convenient location, great rooms, comfortable beds, tastefully furnished rooms. The Club level rooms are excellent, the living room with the sofa is very desirable. The two people, Mo and Sara are very friendly, helpful people. The front desk staff Christa was very competent, pleasant, helpful. I also want to commend Jeff, the Manager for running a efficient, professional organization-he is very competent and resolves issues right away.
June 1, 2015
Rated 1 out of 5 by SPGMember05 Discourteous Front Desk
Basic overview: Front Desk was not friendly upon check in, unhelpful in attempting to resolve an issue for a platinum member, and took several rounds of questioning and pressure to seek a resolution that could have been attempted without added pressure..
Front Desk greeted me by saying if we are checking in there are no rooms available (Time was 1PM)
We had requested early check on the SPG site to use the room to get ready for a mid-afternoon wedding but never heard back that it was not possible. The Front Desk said they never received the request and blamed SPG technology and said a room would not be available until 2PM.
We asked if anyone had checked out already and if a room could be made available quickly since standard check out time is 12PM and people do check out early.
Front Desk then informed us that rooms take 45 minutes to clean and since check out is at noon no rooms are available (keep in mind it is 1PM) at this time.
We pressured the front desk to ask if house keeping could quickly make a room available given our need to get ready for a wedding to which they responded that house keeping is currently working on rooms and unable to do so.
We applied additional pressure by just asking the front desk to check with housekeeping to see what could be done to speed up the timeline - after calling housekeeping they realized they had a block of rooms that were clean but not in the system and could get us a room in 10-15 minutes.
Don't think any of this added pressure was needed for simple accommodations, let alone when there was a mistake on early check in for a platinum member whether it was made centrally or at the hotel.
May 27, 2015
Rated 1 out of 5 by Bob174 Hotel needs improvement
We stayed here twice in the last 2 weeks. First visit room not ready at 4;30, told to come back in half hour,came back in 2 hours, room was not cleaned, had to get another room. Also hotel was filled with kids from baseball and volley ball teams . Running up and down hallways pressing all buttons on elevators, complained at front desk and was told not much could be done. Second stay room was dirty, food on the floor bedding stained. Will not stay here again.
May 21, 2015