Rated 2 out of 5 by JAL9 Would only stay becuse it's a Starwood property .
First off let me say I am happy there is a Starwood propery in Des Moines . That being said , This property needs much improvement . Let's start with the Room : small ,out dated furniture,and I really don't think it was a "Sweet Sleeper Bed . Have been to so may Starwood properties with SSBeds 's but they never felf like this bed .Reminded me of a no tell motel bed . Not 'sweet' ! it was hard . . You could actually feel the springs . Not a good nights rest .
Full hotel with noisey kids . Sound proofing not good . The sound echo's through the Atrium to the rooms ! The breakfast buffet was very average . Needs more class in it's presentation . The Elevators are a joke . Only 2 elevators and one was out of service much of the time . You can litteraly say
this hotel really has it's ups and downs .Mostly downs ! On a positive note the staff was friendly at check-in, although they left out our breakfast coupons and I had to go ask for them . The culb lounge was quite nice . the whole hotel needs much work and a real upgrade .Not worth the money because the nights sleep was not good .
June 30, 2014
Rated 4 out of 5 by Mimi48 Accommodations were great
We had a most enjoyable stay. As usual, all the staff were responsive, courteous, and professional. Thank you!
July 7, 2014
Rated 2 out of 5 by shashlikboy Terrible Smell
Our room smelled like either somebody who hadn't showered for a month or a deodorizer trying to cover-up the odor of somebody who hadn't showered for a month.
Elevators were filled with wet unchaperoned childern who the hotel eventually assigned their own security guard.
Bar had an excellent selection of wine and the bartender indulged us with late night bar snacks because there was other food available after 11PM.
June 30, 2014
Rated 2 out of 5 by RYan40 Needs Work
This hotel did not come close to meeting my expectations for a Sheraton. I checked in late in the evening and the floor in my room was wet, it was 10:30 at night and I had to switch to another room. I got to that room and it had a horrible smell. I did not want to deal with moving all of my stuff yet again, so I stayed assuming it would fade. It did not. There was no bathroom fan, or ability to open windows, so I was stuck with it. I felt dirty the entire stay and checked out early, even though I was charged $75 just to leave. I did not want to stay there even one more night. If my conference was not at the hotel, I would have left the night I got there and stayed somewhere else. I complained about both things and was not offered anything for the inconvience. I will never stay there again, and I will tell my friends not to stay there. The only nice thing I can say is that the food was very good.
June 30, 2014
Rated 5 out of 5 by Caroline45 food needs improvement
The food that was described on your menu did not match the food that was served. AT ALL
July 1, 2014
Rated 4 out of 5 by Ryan1978007 Nice hotel with decent amenities
Small pool for our kids but a good room setup with comfortable amenities. Dining options at hotel are minimal but lots of options around it
June 30, 2014
Rated 4 out of 5 by Betdafarm Nice rooms, great staff
I typically stay here when I travel to Des Moines. The rooms are nicely appointed and the bed is comfy. It's also closely situated near a number of restaurants and shopping, like Target, Bed, Bath & Beyond, Kohl's, etc.
I stayed in suite 233 this week. Only problem I had was with the sink in the outer bathroom, which didn't drain. The one inside the bathroom was fine, though, so I used that.
June 27, 2014
Rated 1 out of 5 by roadtrippin09 Desperately needs upgrade
This hotel is in desperate need of repairs. From the moment you walk in, you can tell it hasn't seen a fresh coat of paint since Beverly Hills 90210 was on the air. The carpet throughout is full of stains and my first room assignment wreaked, with a giant burn hole in the carpet in the middle of the room.
Second room was better, but only to find critter in the bathroom and no hot water.
June 25, 2014