Rated 4 out of 5 by Bridger Fine
The staff was attentive and accommodating. It would have been nice to have a microwave in the room.
July 7, 2013
Rated 4 out of 5 by Samant Very Great Hotel in WSDM
We really enjoyed the Hotel, but the tv selection could have been better. A&E and HGTV please.
January 4, 2014
Rated 3 out of 5 by Desmoinesvisitor It could have been better.
My associate and myself were in Des Moines for business. She chose a downtown hotel and I settled for Sheraton, primarily because it was an spg preferred hotel. The rooms were clean and general friendliness of staff were fine and it was pretty much like my usual experience with spg hotels, good. On the check out day, I was running late in a meeting. I requested a late check out for 3pm. My associate got that for her hotel. My hotel refused and asked me for $50 for an hour beyond the check out time. I realized that for things running smoothly spg or no spg, every place does a decent job with helping guests out. A hotel or for that matter a starwood preferred program should stand out by being able to deal with a unique problem that a guest can face. A lazy answer of "policy says that and this is what you have to pay" does not become Sheraton or any other hotel participating in preferred programs. Both herself, who is a lawyer and myself a physician, felt unaccommodated and ended up cutting our meeting short and stopping a client in his conversation, that "sorry my hotel is not helping me, I should probably have stayed somewhere better". So much Sheraton and so much for the spg program.
June 3, 2013
Rated 4 out of 5 by PrincessPeach Still fav hotel, however . . .
This hotel has been serving the same limited choices for room service years! There is a handful of reasonably priced ($15 or under) items that tend to be greasy sandwiches. I think should change the menu maybe quarterly on a rotating basis or simply change it. I wanted to order room service both nights I stayed recently but didn't due to the choices.
The tempeture in the room is not truly individually regulated; no matter how much I turn it down, the temperature still hovers around 70 degrees; for someone who likes to sleep cool, that doesn't work well.
I had left my curling iron at home; would be nice to have loaners available for things people might tend to forget. Also would be nice to have a refidgerator in the basic rooms especially when one is staying for more than one night.
Nevertheless, this is still my favorite hotel.
It is very comfortable and the environment is really nice. The inside is beautiful; you can stand outside your room and look down onto the entire lobby area from whatever floor you are on; has a nice waterfall and clear glass elevator. Unless there is a large conference going on, the elevator is very fast.
Also would be nice to have Bravo channel as a TV choice.
May 28, 2012
Rated 5 out of 5 by kvaugusa Easy access and helpful staff
Just off I-80 and I-35. Staff was attentive and helpful. Property is well maintained.
October 8, 2012
Rated 2 out of 5 by Celtic17 Club Level
Disappointed at offerings at Club Level. Not much to make you want to book it again.
September 11, 2013
Rated 5 out of 5 by Jetjock WDM Sheraton
Great location for a great hotel.
April 11, 2014
Rated 5 out of 5 by Bruce12 Great stay.
Our second trip to Des Moines, enjoyed it, staff was very helpful. We'll be back.
September 26, 2012
Rated 5 out of 5 by Jerry214 A pleasure
Always a pleasure to stay at your location. Have been doing so over 12 years now.
August 13, 2012
Rated 4 out of 5 by Sammy51 Needs Improvements!
Have stayed here for different conferences - other hotels in the area are better.
June 17, 2013
Rated 3 out of 5 by CommonTraveler Soom good, so ok
Comfy bed. Need new shower heads. Bathrooms are tiny. Check-in has improved.
December 15, 2012
Rated 4 out of 5 by Cynthia1975 conference ready
great for conferences there was prenty of room and easy to access the rooms.
September 14, 2012
Rated 5 out of 5 by Andrea Great stay
We had a great room with excellent service...we will definately stay again!
December 14, 2011
Rated 5 out of 5 by Dayle Very nice hotel
I enjoyed my stay at this hotel. Everyone was very friendly and helpful.
August 30, 2012
Rated 4 out of 5 by bob0607 small problems
I was disappointed that several of my towels were frayed on the sides.
November 6, 2013
Rated 5 out of 5 by DDog639 Great!
Everything was great. Front Office staff was friendly and courteous.
August 5, 2013
Rated 5 out of 5 by ToddandTrish Great location and stay!
We stayed here for a tournament and found the hotel to be great!
August 12, 2013
Rated 2 out of 5 by PHans1456 Upgrade failure!
I travel a bit for business and have come to have some knowledge in the ammenities afforded most travelers.
My wife booked a weekend get away for the family and was excited to inform me that she had recieved an opportunity to upgrade to a Suite from our King room.
I was disappointed and surprised to learn that with Sheraton, a Suite definition meant that our King room had a fridge and micro-wave. Items that in my travels are standard in comparable rooms. Staff did adjust us to a proper Suite with seperated lounge and sleep areas.
Staff was courterous and made the adjustment promptly, but as a guest to a Sheraton property I should not have been the one to initiate this upgrade. This leads me to believe that Sheraton and Starwood Hotels employ and encourage bait and switch sales tactics amoung staff at booking in the hopes that they can absorb a higher fee from an unsuspected traveler.
After this experience I would not recommend Sheraton for other than a business trip where this is my only option, and have expresed to my wife and our extended family that for future such weekend or overnight get aways they seek out other family oriented accomidations.
Truely dissappointed and did not live up to the standards of cutomer service I expected from a Sheraton.
March 31, 2014
Rated 5 out of 5 by Micro32 This place has what you look in a hotel
i like the space the rooms has, also the beds, the bathsooms.
April 20, 2013
Rated 5 out of 5 by Place2Stay Place2Stay
Wouldn't stay any where else in West Des Moines if I had to.
August 20, 2013
Rated 4 out of 5 by Jake18 Slept well.
The room was clean and quiet and the bed was comfortable.
December 13, 2013
Rated 4 out of 5 by travelor21 Comfy hotel
good hotel/easy find location/ well centered f/food entities
April 12, 2013
Rated 4 out of 5 by KWall I slept well.
I could relax and I slept well in the comfortable bed.
August 13, 2012
Rated 5 out of 5 by Runt goat roper
Great stay. Would recommend to others and stay again.
November 13, 2012
Rated 3 out of 5 by lrmjay Average
While our stay was fine, it was simply average.
December 16, 2013
Rated 5 out of 5 by Traveling123 Great Cusotmer Service
The staff went out of their way to accommodate me.
May 10, 2013
Rated 5 out of 5 by DeanRWolf Consistently Excellent
never disappointed at the Sheraton West Des Moines
August 22, 2012
Rated 1 out of 5 by tom100 UGH!
The carpets everywhere in this hotel were filthy!
August 22, 2012
Rated 5 out of 5 by denver great hotel
I enjoyed everything about this great hotel
August 2, 2012
Rated 4 out of 5 by kfulcher Good location.
Better explanation of fire alarm at 3:40am
August 6, 2012