Sheraton West Des Moines Hotel

  • 1800 50th Street
  • West Des Moines,
  • Iowa
  • 50266
  • États-Unis
  • Carte

Chambres et tarifs

  • Pour des séjours de plus de 90 jours, veuillez appeler le +(1) 866 539 3446.
  • Vous pouvez réserver un séjour uniquement jusqu'à 550 jours à l'avance.
  • Veuillez vérifier les dates.
1 chambre 1 chambres , 1 adulte 1 adultes , 1 enfant 0 enfants
Rated 3.7 out of 5 by 332 reviewers.
Rated 3 out of 5 by Disappointed We were traveling from Denver to Minneapolis and thought this would be the perfect stop. When I checked in with my dogs, I had to fill out a form and leave a $50 damage deposit. I have never before been asked for this, but when we got to the room the carpet was damaged. We then ordered room service and may have had as good a meal at MacDonalds. My rare burger was well done, we were only brought one set of cutlery. My husband wasn't able to get online as the signal was so poor and the Internet is VERY slow., so I had to use my own hotspot. As a member I expected to have a good strong fast signal which is what I get at other hotels. I will say that the grounds are wonderful for walking the dogs. June 18, 2015
Rated 1 out of 5 by Horrible Customer Service Upon checking in was told there were no clean rooms. Because it was just me and my son, I asked if there was a room with a king instead of two bedded room and was told NO we are sold out. Interesting that my son and I waited in the lobby and the next guest was upgraded to a suite. That next guest was in the same group as us. I did not expect a suite all I needed was to get checked in so my son could get to his baseball game. As a parent who travels to Des Moines 10-12 weekends a year with soccer and baseball teams, I will never stay here again. Once we finally got checked in, our room was horrible. Smelled musty, could not get air conditioner to cool room even though it was set on 60 degrees. No free breakfast here either. For how much we paid there should be free internet and breakfast. I have stayed at almost every West Des Moines hotel and they are all better than this one. June 9, 2015
Rated 4 out of 5 by Pleasant Everything The hotel is very pleasant. The driver, the check-in staff, the banquet staff, the managers - everyone was excellent! Bravo & great work! We're excited for the renovation! June 8, 2015
Rated 5 out of 5 by Excellent choice in West Des Moines We were back to this hotel at the end of May-I really like this hotel-convenient location, great rooms, comfortable beds, tastefully furnished rooms. The Club level rooms are excellent, the living room with the sofa is very desirable. The two people, Mo and Sara are very friendly, helpful people. The front desk staff Christa was very competent, pleasant, helpful. I also want to commend Jeff, the Manager for running a efficient, professional organization-he is very competent and resolves issues right away. June 1, 2015
Rated 1 out of 5 by Discourteous Front Desk Basic overview: Front Desk was not friendly upon check in, unhelpful in attempting to resolve an issue for a platinum member, and took several rounds of questioning and pressure to seek a resolution that could have been attempted without added pressure.. Detailed Story: Front Desk greeted me by saying if we are checking in there are no rooms available (Time was 1PM) We had requested early check on the SPG site to use the room to get ready for a mid-afternoon wedding but never heard back that it was not possible. The Front Desk said they never received the request and blamed SPG technology and said a room would not be available until 2PM. We asked if anyone had checked out already and if a room could be made available quickly since standard check out time is 12PM and people do check out early. Front Desk then informed us that rooms take 45 minutes to clean and since check out is at noon no rooms are available (keep in mind it is 1PM) at this time. We pressured the front desk to ask if house keeping could quickly make a room available given our need to get ready for a wedding to which they responded that house keeping is currently working on rooms and unable to do so. We applied additional pressure by just asking the front desk to check with housekeeping to see what could be done to speed up the timeline - after calling housekeeping they realized they had a block of rooms that were clean but not in the system and could get us a room in 10-15 minutes. Don't think any of this added pressure was needed for simple accommodations, let alone when there was a mistake on early check in for a platinum member whether it was made centrally or at the hotel. May 27, 2015
Rated 1 out of 5 by Hotel needs improvement We stayed here twice in the last 2 weeks. First visit room not ready at 4;30, told to come back in half hour,came back in 2 hours, room was not cleaned, had to get another room. Also hotel was filled with kids from baseball and volley ball teams . Running up and down hallways pressing all buttons on elevators, complained at front desk and was told not much could be done. Second stay room was dirty, food on the floor bedding stained. Will not stay here again. May 21, 2015
Rated 5 out of 5 by Total comfort I was impressed from day one. I let them know my needs each and every day. Everything as awesome and comfortable from day one. Thank you Sheraton! May 18, 2015
Rated 3 out of 5 by Good but pricey While this hotel has an outdated design, it has been updated nicely. The beds were comfy and in general the staff was polite. We were in town for a conference at this hotel and the meeting room was nicely set up and everything seemed to run smoothly. While everything with the conference went well, we just felt that the high room rate, the high cost of breakfast and that they charged for internet use were extreme. We would probably stay again if our conference was located there again, but would probably try to find something nearby that has similar features but includes breakfast, internet and other amenities if staying in the area again for other reasons. April 13, 2015
  • 2015-06-29T14:28:32.381-05:00
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