Rated 4 out of 5 by IowaFair15 Great location, hotel needs updating
We stayed with our young kids, who loved the waterfall and glass elevators. The room was a nice size and met our needs. Staff was friendly and responsive. The location of the hotel to the Des Moines area was excellent. We weren't in our room much, but the beds were comfortable and the kitchenette area and refrigerator were helpful.
The hotel has seen it's better days and would benefit from being kept a bit cleaner. The pool area was full of old, used towels, and we killed a roach in our room.
August 24, 2015
Rated 4 out of 5 by jechho decent enough
Perfectly fine hotel for a quick stop over. Very platinum friendly and proactive manager, Jeff. He had secured us a quiet suite on the top floor. Found two beer cans in the room from the last guests, shower pressure was weak and we missed an outdoor pool. Club lounge was ok, but it was freezing cold both morning and evening. Easy on the portable AC, folks. Obviously this is an older hotel, but nevertheless a decent choice in the area.
August 17, 2015
Rated 5 out of 5 by ClaireChicago This Sheraton was 1 step higher than other Sheraton properties we've stayed
The location and place was wonderful. The staff were friendly from the moment we checked in to the moment we ate/carry out breakfast. The room was clean and spacious and very well organize. The layout of the hotel reminded us of an Embassy Suite and this Sheraton location is definitely a step up from other Sheraton that we've stayed in.
July 15, 2015
Rated 3 out of 5 by Drivingvacation2015part2 A decent, quiet one night stay
I stopped here overnight driving from Denver to Illinois. The hotel was very quiet (it was a Wednesday night) and I do travel with my own box fan for night noise. The hotel was decent but not as nice as I expected a Sheraton to be. The bedding was clean but the bedskirts were absolutely filthy (no biggie since it's not a part of the bed that I touch). Channel 23 TBS did not come in and the rest of the channels were limited (only about a dozen). The tub did not drain, not a big deal for me. The AC wasn't very cold, I set it to 60 overnight and the auto fan didn't really work so I put it on the high fan setting. I ordered room service for the night (grilled chicken, veggies, potatoes, and apple pie). It arrived quickly and Leona was very very nice. The chicken was really salty but it was edible. The pie was good. For breakfast I had an $8 coupon for the buffet. It was ok. I arrived at about 9:15 a.m. and the food had been sitting for a while. The pancakes were sour, as if sourdough mix was used. It was weird. The two gals working didn't pay much attention to anyone; service was SLOW. But Billy was very friendly and stepped in to help multiple times. The gym facility was pretty nice. Overall, I just needed a quiet night to stay on my long drive, and this hotel was ok. My rate was only $109. I don't think I'd pay more if given the option.
July 13, 2015
Rated 3 out of 5 by Jan622 Disappointed
We were traveling from Denver to Minneapolis and thought this would be the perfect stop. When I checked in with my dogs, I had to fill out a form and leave a $50 damage deposit. I have never before been asked for this, but when we got to the room the carpet was damaged. We then ordered room service and may have had as good a meal at MacDonalds. My rare burger was well done, we were only brought one set of cutlery. My husband wasn't able to get online as the signal was so poor and the Internet is VERY slow., so I had to use my own hotspot. As a member I expected to have a good strong fast signal which is what I get at other hotels. I will say that the grounds are wonderful for walking the dogs.
June 18, 2015
Rated 1 out of 5 by Horrible2015 Horrible Customer Service
Upon checking in was told there were no clean rooms. Because it was just me and my son, I asked if there was a room with a king instead of two bedded room and was told NO we are sold out. Interesting that my son and I waited in the lobby and the next guest was upgraded to a suite. That next guest was in the same group as us. I did not expect a suite all I needed was to get checked in so my son could get to his baseball game. As a parent who travels to Des Moines 10-12 weekends a year with soccer and baseball teams, I will never stay here again. Once we finally got checked in, our room was horrible. Smelled musty, could not get air conditioner to cool room even though it was set on 60 degrees. No free breakfast here either. For how much we paid there should be free internet and breakfast. I have stayed at almost every West Des Moines hotel and they are all better than this one.
June 9, 2015
Rated 4 out of 5 by AmandaRKC Pleasant Everything
The hotel is very pleasant. The driver, the check-in staff, the banquet staff, the managers - everyone was excellent! Bravo & great work! We're excited for the renovation!
June 8, 2015
Rated 5 out of 5 by arabidopsis Excellent choice in West Des Moines
We were back to this hotel at the end of May-I really like this hotel-convenient location, great rooms, comfortable beds, tastefully furnished rooms. The Club level rooms are excellent, the living room with the sofa is very desirable. The two people, Mo and Sara are very friendly, helpful people. The front desk staff Christa was very competent, pleasant, helpful. I also want to commend Jeff, the Manager for running a efficient, professional organization-he is very competent and resolves issues right away.
June 1, 2015