Rated 5 out of 5 by Jerry680 A pleasure to stay
We were in town for a hockey tournament and from the time we entered the hotel till the time we left we were treated terrific. The staff was so friendly and helpful especially Kanika at the front desk. Cant wait for next year to stay again.
December 16, 2013
Rated 4 out of 5 by Whiteglove Sign in the Night
Just driving through your city late
& saw the Sheraton sign in red!
July 27, 2014
Rated 2 out of 5 by JA35 Not Impressed
The overall appearance of the hotel was very nice and the staff dressed professionally (although they were not overly friendly) - but from the moment after we checked in until we left I was not impressed at all. I did not even think to ask when booking the room if there would be a fridge or microwave in the hotel room itself because I have stayed at other hotels for a lot cheaper price that did supply these. Also, everything on the continental breakfast was cold - the eggs and bacon were cooler than room temp; but the omelet station I would definitely recommend. I felt that the food was definitely overpriced for the quality received. When a server asked what we wanted to drink the guest I was eating with requested coffee but never received the coffee. I was also disappointed with the pool area - it was a very small area and there was no hot tub or sauna; and you had to walk through the fitness area to get to the pool. So, pretty much needless to say, the only thing I enjoyed about the stay were the omelets. Next time I travel to Des Moines I will definitely stay somewhere else.
August 2, 2012
Rated 5 out of 5 by James1964Mac Always a great stay!
This is one of the few hotels I stay at where I wake up and feel like I'm in my own bed. The staff is excellent and friendly. I will stay here repeatedly when in Des Moines, IA!
July 25, 2014
Rated 5 out of 5 by Robbo Always what you expect
Never disappointed at this property - special thanks to Mo in the Club Lounge ... Hotel was sold-out so suite upgrade was not available but still a fine stay ...
January 31, 2013
Rated 5 out of 5 by RandR2 Great Hotel
We had an excellent stay at the Sheraton Inn in West Des Moines. The staff was very friendly and helpful. I would recommend this hotel to everyone.
October 29, 2013
Rated 5 out of 5 by CORS Great as always
The staff at this hotel is always wonderful. The room was clean and well kept. I always make this my hotel of choice when traveling to Des Moines.
September 10, 2013
Rated 3 out of 5 by Disgusted For a Sheraton...needs a lot of improvment
Rude front desk, evrything else could be perfect, but when treated rudley by anyone...ruins stay even in a gold plated bed.
February 27, 2012
Rated 5 out of 5 by bochi Fantastic
I could have not asked for a better hotel or staff. My daughter got married on the 11th of May and thru our entire stay you all ROCKED!!!
May 13, 2013
Rated 5 out of 5 by Mattyc Great Des Moines
Great weekend at the hotel for our hockey event.
Staff was real good.
December 11, 2013
Rated 5 out of 5 by mike5252 quiet
I had a great time. The rooms very really nice and clean.
December 26, 2013
Rated 4 out of 5 by SVS631 Positioning of Room Blocks
We did have a great stay. One thing that would have been helpful would to have our team's "block of rooms" on the same floor. It occurred to me that the congestion of the elevators could be reduced if each team was on the same floor. I understand sometimes this is unavoidable but it is something that could be arranged and would have reduced the congestion of elevators and also keeping the kids all on one floor. As a parent I kept my son in sight all the time, for his safety, but I realize not all parents do. Having teams on separate floors would also assist your security in keeping traffic to a minimum.
Thank you, though, for a great stay!
July 1, 2013
Rated 5 out of 5 by Swisconsin The rooms are always comfortable & clean.
The hotel was excellent like always.
October 6, 2013
Rated 4 out of 5 by LindaS Good place to stay
Our stay here was very nice.
February 22, 2012
Rated 1 out of 5 by Iowa45 Unclean Room with Plumbing Problems
I used to stay at this hotel when I would come to town but after my last experience I will not be going back. The bathtub didn't drain when I went to get in the shower before bed. I called the front desk to have someone come up. They sent a maintenance man who did something in the bathtub that created dirt and gunk in the drain. I cleaned it out and began to shower. Water backed up and wouldn't drain. I again called the front desk and they told me that they were full so they couldn't move me to a different room and that they wouldn't be able to do anything about the drain until the next day because the piece of equipment they would need to use was loud.
April 9, 2013
Rated 5 out of 5 by rf57 Great Hotel
The staff was excellent and the accomodations we very nice.
July 19, 2014
Rated 2 out of 5 by kmat Not in keeping with Sheraton standards
Due to its location I understand why this hotel may not be the same quality as other Sheraton hotels I have stayed in. But that does not pardon poor customer service. When i returned from work I found my room had not been cleaned. So I called guest services who did not pick up the phone. So I walked down to guest services and was told they were very busy. I told them I would be leaving for dinner in an hour so they could have my room cleaned. An hour later I reminded them. When i returned after dinner two hours later the room had still not been cleaned. when the gentleman from housekeeping finally arrived I was asked if I wanted the whole room cleaned!!!. The rundown condition of the hotel may be overlooked with good customer service.
June 12, 2014
Rated 4 out of 5 by Louy Friendliness/cleanliness
We very much enjoyed our stay here in DeMoines. The Sheraton West staff were friendly from check-in to check-out. I was also impressed with the cleanliness of the room.
July 14, 2014
Rated 5 out of 5 by iowa123 hotel very accommodating
enjoyed my stay. hotel nice, staff friendly and helpful.
July 14, 2014
Rated 2 out of 5 by shashlikboy Terrible Smell
Our room smelled like either somebody who hadn't showered for a month or a deodorizer trying to cover-up the odor of somebody who hadn't showered for a month.
Elevators were filled with wet unchaperoned childern who the hotel eventually assigned their own security guard.
Bar had an excellent selection of wine and the bartender indulged us with late night bar snacks because there was other food available after 11PM.
June 30, 2014
Rated 5 out of 5 by Zeek88 Nice Weekend Get-Away
Very nice accommodations, room was updated, very clean, and neat with several amenities included in the room. A GFI outlet in the bath area was not working, I called staff services and a maintenance man replaced it within minutes of notification. Sunday breakfast buffet was excellent too...
July 7, 2014
Rated 4 out of 5 by Johnskids good, except...
I had called ahead to reserve adjoining rooms and was told to call back the day of check in. I did that and was told they were all taken. When we checked in we found out that our two rooms had a room between us. Fine expect it was adjoining to one of our reserved rooms! I called down and was able to have it changed so that we'd have the side-by-side rooms. Also, at check in we guaranteed our rooms with a credit card, but wanted to pay cash and told them so. They charged our rooms to the CC anyway which was a huge inconvenience to us. How ever the rooms are clean and well-kept and quiet.
May 5, 2014
Rated 4 out of 5 by FredM6 Comfortable room, great food
I always think of a Sheraton as an mid-upper end hotel. I was pleased with the staff and the food service. The room was fine, but the carpet in the halls needs to be replaced ,on the floor that I was on, and the towels were very scratchy.
My first stay I was offered the 'green option' of no maid service in exchange for a voucher for breakfast + SPG points. The 2nd week I stayed the offer wasn't made. I asked about it and the front desk person said they would make the change, but it never happened.
Overall the staff was accomodating and friendly and I would stay there again. But it needs new carpet and towels.
September 2, 2012
Rated 2 out of 5 by RYan40 Needs Work
This hotel did not come close to meeting my expectations for a Sheraton. I checked in late in the evening and the floor in my room was wet, it was 10:30 at night and I had to switch to another room. I got to that room and it had a horrible smell. I did not want to deal with moving all of my stuff yet again, so I stayed assuming it would fade. It did not. There was no bathroom fan, or ability to open windows, so I was stuck with it. I felt dirty the entire stay and checked out early, even though I was charged $75 just to leave. I did not want to stay there even one more night. If my conference was not at the hotel, I would have left the night I got there and stayed somewhere else. I complained about both things and was not offered anything for the inconvience. I will never stay there again, and I will tell my friends not to stay there. The only nice thing I can say is that the food was very good.
June 30, 2014
Rated 3 out of 5 by rdw50702 rdw50702
Only negative was that it should not allow large aggressive dogs. On the same note pet owners should be more aware of their animals disposition so it doesn't ruin it for others that are responsible pet owners such as myself. I encounterd a couple of dogs with one owner that should not have been allowed as the dog moved towards me in an aggressive mannner until owner stopped them. Dogs of this nature put hotel customers in danger and the hotel at risk for the liability if the dog were to attack a young child or anyone for that matter. This matter was brought to the attention of the hotel securtiy / staff.
June 3, 2013
Rated 5 out of 5 by paris267 west des moines ia sheridan
MATTHEW KNAPP was excellent he went above and beyond and was very accomodating as well as the weekend staff.
July 8, 2014
Rated 4 out of 5 by Betdafarm Nice rooms, great staff
I typically stay here when I travel to Des Moines. The rooms are nicely appointed and the bed is comfy. It's also closely situated near a number of restaurants and shopping, like Target, Bed, Bath & Beyond, Kohl's, etc.
I stayed in suite 233 this week. Only problem I had was with the sink in the outer bathroom, which didn't drain. The one inside the bathroom was fine, though, so I used that.
June 27, 2014
Rated 4 out of 5 by Mimi48 Accommodations were great
We had a most enjoyable stay. As usual, all the staff were responsive, courteous, and professional. Thank you!
July 7, 2014
Rated 1 out of 5 by roadtrippin09 Desperately needs upgrade
This hotel is in desperate need of repairs. From the moment you walk in, you can tell it hasn't seen a fresh coat of paint since Beverly Hills 90210 was on the air. The carpet throughout is full of stains and my first room assignment wreaked, with a giant burn hole in the carpet in the middle of the room.
Second room was better, but only to find critter in the bathroom and no hot water.
June 25, 2014
Rated 3 out of 5 by Veteran1Sgt Never stay here again
Bathroom floor sticky and we had to get it mopped as our feet stuck to the floor, no retired veteran rates, no Big 10 Network, no free breakfast, floor to ceiling window kept the room cool to cold, had to walk around service cart left in hallway over 24 hours with dirty drain pan setting on top, no refrigerator in room, no free internet in the rooms. Disappointed as we get all these features in other Des Moines hotels for less or same dollars. They did have nice conference rooms, but if I have another conference at this hotel I will stay somewhere and drive to it everyday instead of staying here.
January 27, 2014