Rated 1 out of 5 Not a happy camper.
Hotel had one washing machine located in an odd spot and a dryer that was out of service. The hotel book several softball teams months before and you should know all the teams need to do laundary. When we told the staff they where not helpfull at all. They were not sure when it would be fixed and they were not helpfull in pointing us to laundry facilities. Also the carpeting throughout the hotel is disgustingly stained.
July 26, 2013
Rated 5 out of 5 by Jetjock WDM Sheraton
Great location for a great hotel.
April 11, 2014
Rated 1 out of 5 by traveler10 Overcrowded, smelly, and outdated
For the business traveler, this hotel does not provide a good work environment. There were people running around the hallways (this hotel has an open architecture design) and playing in the gym. The rooms are outdated, quite far behind other SPG hotels and other chains. The worst part is the bathroom smell you get when you walk in the front door...not exactly welcoming. Can't recommend this to the business traveler.
February 15, 2013
Rated 2 out of 5 by GriffonMom GiffonMom
I called and requested a room with double beds and was told it would not be a problem to just write that request when booking online.I did exactly as instructed and booked over a month in advance. Upon check in, we were told we had a room with a king bed. After being told they had no double bed rooms, I spoke to a manager to and was given a double bed room. We had to wait sometimes close to 10 minutes for an elevator. The breakfast buffet was expensive where so many hotels nowadays offer complimentary hot continental breakfast. The best part of our stay was Frank who made omelets at the breakfast buffet. He along with wait staff were very friendly. The bathrooms were very small as well. My husband had terrible service in the bar and had trouble just getting served cocktailsfor his group.I had high expectations for a hotel with a Sheraton name and was greatly disappointed.
September 3, 2013
Rated 1 out of 5 by KB16 This hotel needs maintenace
The hotel has an awful sewage smell and needs better maintenance. My shower didn't drain and had rust on the bottom of the tub. The shower curtain also wasn't clean (mold) and the carpet outside my room was threadbare and pulling up. I also didn't like that the front desk treated even your paperwork differently depending on which level of starwood member you were. I would stay elsewhere other than this property.
March 8, 2013
Rated 3 out of 5 by MommaDek Breakfast was lousy!
Breakfast buffet was ok, nothing fancy. My son ordered off the menu, took almost 20 minutes to get two eggs, toast and bacon. When he did finally get his breakfast it was cold, not even room temperature, cold. Very disappointing. We could have walked across the street to McDonald's and gotten a better breakfast for half the price and it would have been hot!
Needless to say, we did not return to the restaurant.
September 23, 2013
Rated 5 out of 5 by Cararoyal Awesome Staff and Experience
Jon is a fabulous asset to you company! He provides great customer service. He always meets and exceeds my expectations when I make a request.
And he does simple things like remembers my name from visit to visit! You know how nice that is to return to your hotel and be called by my name? This is by far my favorite hotel to stay in when I have to be away for hockey trips!
Your beds are also the most comfortable!
January 28, 2013
Rated 3 out of 5 by DW21 Room Review
It was a cold night outside; very windy and below zero wind chills. The windows in the room were very drafty; you could see the curtains moving. Had to crank the heat to 78+ just to keep warm. The room was clean. I would recommed the hotel, but would caution against a room on the north side if it is cold outside.
March 3, 2014
Rated 2 out of 5 by Lerch Not good
Poor service by wait staff. Food was lukewarm, or undercooked. Staff in catering/restaurant were rude. Three people at bar, and not one could take the time to recognize the customer and say " I will be with you in a moment" but instead ignored the customer. Not a friendly pleasant hotel. Rooms were also all cold, many members of group complained of temperature of meeting rooms and public areas.
November 15, 2013
Rated 3 out of 5 by biztraveler Average
The whole experience was average - and cost too much to be average. The carpeting on my floor was clearly old and worn. The room was okay - but it took a long time to get hot water from the sink and the tub. And it took a long time for the tub to drain - so I ended up having to take a shower in standing water because I had to let the water run so long to get warm water and the tub barely drained.
February 21, 2013
Rated 2 out of 5 by Jo53 This hotel smells and is dirty.
The rooms smell terrible and are stuffy. The carpets are filthy and even the "hallway" outside the rooms smell. They don't leave a notepad and pen in the room - even the cheapest motels do that. The hotel staff provided wrong information when called directly in advance then denied they were even called, said I called the 800 number. If the conference wasn't in the hotel I would have checked out.
June 16, 2013
Rated 4 out of 5 by CH7373 Time for an update
The interior of the guest rooms are in need of an update. Simple updates have been completed (counter tops, shower surrounds, etc) but the rest of the details should been looked at as well. Carpeting was stained/dirty, towels should be replaced due to wear and stains, interior doors should be replaced/refinished and caulk in bathroom should be applied with care (not 2-3" wide, looks sloppy)
November 27, 2012
Rated 2 out of 5 by PHans1456 Upgrade failure!
I travel a bit for business and have come to have some knowledge in the ammenities afforded most travelers.
My wife booked a weekend get away for the family and was excited to inform me that she had recieved an opportunity to upgrade to a Suite from our King room.
I was disappointed and surprised to learn that with Sheraton, a Suite definition meant that our King room had a fridge and micro-wave. Items that in my travels are standard in comparable rooms. Staff did adjust us to a proper Suite with seperated lounge and sleep areas.
Staff was courterous and made the adjustment promptly, but as a guest to a Sheraton property I should not have been the one to initiate this upgrade. This leads me to believe that Sheraton and Starwood Hotels employ and encourage bait and switch sales tactics amoung staff at booking in the hopes that they can absorb a higher fee from an unsuspected traveler.
After this experience I would not recommend Sheraton for other than a business trip where this is my only option, and have expresed to my wife and our extended family that for future such weekend or overnight get aways they seek out other family oriented accomidations.
Truely dissappointed and did not live up to the standards of cutomer service I expected from a Sheraton.
March 31, 2014
Rated 5 out of 5 by Wendy667 Very comfortable bed/pillows
The beds and pillows are the most comfortable. We continue to stay at Sheraton's for that primary reason.
March 24, 2014
Rated 4 out of 5 by Willsbee Satisfactory
We stayed two nights this past weekend and had a good experience. We staying on the king room with the pull out couch. My kids enjoyed the large window in the room and the couch was comfortable. The shower was a good size and the coffee was nice. Could have really used a microwave and fridge though, we travel with small children and that makes or breaks a hotel for us.
May 28, 2013
Rated 3 out of 5 by Jane329 Girls' Weekend
We stayed at the Sheraton so that we could use points and cash for an economical choice. The hotel was okay. Carpets in the hallways were very shabby but the room was fine.
March 16, 2014
Rated 5 out of 5 by Mary Great hotel
My experience was really good starting with the reservations and going through check-in, the room, the restaurant. My only complaint is that there were a group of wrestlers there working out, and they went directly into the pool without showering. They were sweaty and smelled and took their workout clothes off and had their trunks on. They just dove in. Kind of gross.
March 4, 2013
Rated 4 out of 5 by lisak Noise
Our room was an average hotel room. A little small, but the price was right. The staff at the front desk was excellent. Every question I had, they had an answer and always with a smile. It was a little noisy. There was a lot of young wrestlers staying in the hotel over the weekend and they ran up and down the hallways, A Lot! The breakfast buffet was also average.
February 24, 2013
Rated 3 out of 5 by Testing515 Dissapointed
I have stayed here before and I have to say this was totally unexpected. Tub backed up and not cleaned after fixed; needed toilet paper and had to call twice and go to the desk for it (took a total of 2 hours); was booked on shuttle to airport and when I arrived at desk was informed that there was no shuttle scheduled so I had to pay for a cab. Not good.
November 3, 2013
Rated 5 out of 5 by June84 Helpful staff
Had only one night's stay; was attending a conference. Drove in to town early morning and was able to check into my room early during a late-morning break in meeting activities. The front desk staff was very helpful and accommodating. Also, restaurant and service workers were very pleasant and well-trained in customer service. Keep up the good work. Thank you.
June 17, 2013
Rated 5 out of 5 by Karen Employee
This is a very clean and inviting hotel. Matt the young man that checked us in was excellent and helped us in every way. I had called earlier in the day for an early check in, due to a meeting time and he cheerfully helped to secure that time for us. We REALLY appreciated his help!! A very fine young man with a smile on his face at all times!! Thanks Matt!!!!
April 26, 2013
Rated 5 out of 5 by EasternTraveler Great hotel facility and staff!
All staff members were very cordial and helpful in ensuring I had a great stay.
March 23, 2014
Rated 3 out of 5 by Marcnem Great Location
This hotel is in a great location for the many activities in the Des Moins area.
The rooms however, do need some updating, especially the bathrooms. Low water pressure in the shower and the decor is definitely from the 80's.
Comfortable beds but the bedding is unusually loud (makes noise every time you move).
All of these are minor issues for a great hotel.
February 4, 2013
Rated 5 out of 5 by Kc2visit Great Location
This hotel is close to the Interstate and local attractions (ie. shopping/restaurants) as well as being close to downtown.
March 18, 2014
Rated 4 out of 5 by Shannonpar Great Hotel
We stayed at this hotel with our sons hockey team. The staff was very nice, other than one guy who was not having the boys play whatsoever. The room overall was nice. Our room the tv didn't work, but we were ok with that. When we made our reservations it said there was a fridge and microwave in our room, which there wasn't.
January 6, 2014
Rated 4 out of 5 by Jan54 sheraton 6/2013
I would review the facilities overall as a 4 out of 5. My only issue was that the noise from the lobby atrium was substantial until midnight and kept me awake. I was not rested the next day, even though the room, bed, cleanliness, etc. met my expectations. The AC could have blocked the noise, but I was not able to it to the right temperature. Too cold.
June 7, 2013
Rated 5 out of 5 by Moose4969 Excellent Hotel
Beautiful, Clean hotel and a great breakfast buffet. Kids enjoyed the pool as well. Thank you Jane for making us feel welcome!
March 17, 2014
Rated 3 out of 5 by Rockinbuck Nice stay for conference
Nice facility for a 1.5 day conference. Meeting rooms and vendor area were nice. As for the room, I did not spend a lot of time there but felt comfortable and secure and was nicely decorated. Bed was way to soft for my taste.
The only downside was that the lounge closed at a specific time regardless of the fact that it was full of paying customers.
April 9, 2012
Rated 5 out of 5 by AuctionLady1 Conference at this hotel is great
Conservation Districts of Iowa held the annual conference at the West Des Moines Sheraton the first week of September 2013. All the meeting facilities with screens, electronics and audio were very well provided with staff assistanct as needed. Meals were delicious, attractively presented and served with great speed. Thank you for a great stay.
September 6, 2013
Rated 5 out of 5 by Austonian Convenient Hotel in Des Moines
Nice Sheraton property conveniently located just off I-35 for those passing through town. For me, the hotel was a little far from downtown, but the rate and room availability make this hotel a top choice for my trip. Rooms were clean and modern—what you would expect from a Sheraton property. Free parking was a plus. I recommend this hotel.
October 30, 2012