Rated 5 out of 5 Above and Beyond
I'm a frequent business traveler who generally makes SPG platinum by June. So I've been used to the hospitality standards of Sheraton / Westin properties. But of note is Mohsen in the lounge who is quite welcoming and makes guests feel like regulars on their second stay. He even sewed the button back onto my shirt cuff, once it was submitted for laundry and fell off in the press machine. Thanks Mo!
November 23, 2014
Rated 3 out of 5 by John45190 Hotel was nice
The room was nice and clean and updated. Even though it was 15 degrees outside, we could not get the room cooled down. We had the thermostat set on 60 degrees and don't think it got much under 70.
November 20, 2014
Rated 2 out of 5 by cinsway Drake Parents
We are Drake Football parents,so we overnight in Des Moines at least 7-10 times during Football season. We have stayed at the Sheraton 4-5 times in the last year.I Really don't have anything terrible to say about your Hotel. But more importantly I also don't have anything positive to say. I guess it's the little things that have me wanting for more out of our stays. Check in never has gone smoothly. The carpet in the hallway is a disaster. Breakfast is very overpriced. I suppose I expect better quality from a Starwood Hotel. We also stay at other hotels in Des Moines. Their staff at check in is always very nice and check in always goes smoothly. Although the hotel is older it seems that that take pride in what they are doing. Something is just missing from your Hotel???
October 29, 2014
Rated 5 out of 5 by tjcullen weekend getaway
The staff was friendly durng our stay.
November 3, 2014
Rated 2 out of 5 by Ann0310 I will pass next time...
It's disappointing when you stay a a hotel and have to pay for WiFi access and breakfast. Most hotels, in your price point, offer both as part of your stay. For the most part, I've always liked your lobby; the waterfall is very peaceful. The meeting rooms were comfortable. I will probably pass on staying again as so many other hotels offer amenities which are important to me.
October 27, 2014
Rated 5 out of 5 by IowaMomof1 Met Expectations
Pros--Location, clean, Club Level, easiness of everything, quite
Cons--Older lady in Club Level might as well go home. She sat and read the paper the entire time. Older gentleman who worked in the Club Level was awesome!!
October 27, 2014
Rated 1 out of 5 by RS50501 Escalating Disappointment
Over the course of this year I have accumulated 12 stays and 17 nights at this hotel for business travel. Each stay my impression of this hotel continues to decline. Upon my most recent trip the hotel continues to battle a sewage smell that permeates the property, even to my floor on the 10th floor. Elite status is often overlooked by all staff and you have to ask repeatedly for your amenities, like free wifi. When dealing with the front desk you would think the lines for all SPG properties ring there and the staff at the front desk prioritizes phone calls over dealing with guests. On top of this, my most recent trip to the property was on business and there was a reduced room rate. However, I was traveling with colleagues and knew we would be working on some projects and requested a larger room via the phone a few days prior. They said I would have a larger room on the club level. When I arrived the room was no different than those I was traveling with and yet I was paying an extra $90/night for the Club Level. When I inquired at the front desk (after waiting for the phone calls to end) I was told they would check with the manager and contact me. Never heard a word from them. I believe in the SPG brand but when I travel to Des Moines for business in the future I will seek a different property.
October 23, 2012
Rated 2 out of 5 by NotSoGood123 Not So Great
I found this hotel to be dated with a distinct damp and musky smell and high priced for what you get. I have stayed in many other hotels that are just as old but have been remodeled so appear much newer for far less. To get a higher rating they would need to bring the room decor into the 21st century and get rid of the smell. Also found many stains on the ceilings, floors and walls of the general hotel area. Overall a poor experience..
October 23, 2014