Rated 3 out of 5 by NauNauD Room
We arrived around 0500 pm and when we entered in the room, it wasn't clean... The person at the front desk barely apologized and expedite me to our new room. We had a new one but windows were really durty, and dust on the desktop.
Beside that, good location, shuttle is great for going out, swimming pool wonderful.
December 8, 2013
Rated 4 out of 5 by Naples Noise
Stayed 3/8-9/14. We were located on the sixth floor facing the street. There was a park music fair 2 blocks to the north. It was like we were at the park with these rooms on the sixth floor. These rooms need double pane windows to cut down the noise (park music and road over night)
March 10, 2014
Rated 5 out of 5 by FloridaBound2014 Amazing Customer Service
Samantha at the front desk, Joseph in the bar and Mae in the dining room all stood out from the crowd. All staff were amazingly friendly. Good job keep up the good work!!!!!!!!!!!!!!!
April 25, 2014
Rated 5 out of 5 by LauraM1960 Wonderful stay
We only stayed here for 2 nights but loved the location. We were upgraded to a Junior Suite and it was a wonderful room! We wished we could have stayed longer and will next time! Thanks SPG for all your perks!! We love being members!
April 7, 2014
Rated 2 out of 5 by KayJ Great staff, needs renovating
Housekeeping was wonderful! All staff accomodating . Check in was a breeze, valet guys pleasant, restaurant staff nice. However, hotel needs serious updating- furniture was chipped,tub floor stained, bathroom ceiling showed signs of old leaks, headboard ripped, lobby couch bad-everything worn and old-looking.
August 10, 2012
Rated 5 out of 5 by Swiss57 Esceeds expectations.
An overnight visit to see the Rockettes; from the valet service to checking in; to dining,to shuttle service going and coming. Everyone with the hotel couldn't of been nicer and more helpful with anything you needed.easy to tell they all enjoyed their duties and it showed to all the guests. Great visit.
December 21, 2013
Rated 3 out of 5 by HighMaintenance Finally Comfortable
Had some issues with the cleanliness of the room upon arrival. I requested that the carpet be cleaned and was ablidged. I was not comfortable taking my shoes off in my room. The headboard looked as if someone had been carving on it with a knife. It was uncomfortable leaning on it and getting fuzz in my hair.
January 21, 2013
Rated 4 out of 5 by kac123 Nice hotel, but not with LivingSocial
Overall this was a fine hotel, great location, nice amenities, etc., but trying to book a room for a LivingSocial deal we purchased proved fruitless. Multiple attempts were met with either unavailability or unresponsive promises of return phone calls. Too bad, the staff in person were all very gracious.
December 24, 2012
Rated 4 out of 5 by BetB Hotel features
The beds were very comfortable with exceptional quality linens. I had a view of the River from my balcony on 4th floor. The staff was professional and attentive. A problem with my room assignment was addressed immediately and solved. The restaurant had above average food. The carpeting could use update.
March 12, 2013
Rated 5 out of 5 by sra32 Amazing Staff!
From the moment I arrived to the moment I checked out my experience was amazing. I was staying there for a week to check out the area since I am planning on moving. Everyone was so nice and helpful. Location was close to everything I wanted to do, the room was clean but it did get very noisy due to some construction going on right next to the hotel in the morning. My room was facing the street so I'm not surprised it got pretty noisy. I'm sure if you get the river view it's quieter. The Valet staff is terrific! I was in and out often and the valet attendants always asked me if I needed directions and to enjoy my day, and whenever I would get back they always welcomed me with a smile and small talk and even remembered my last name! I never had to wait a long time for the car to be brought out either. Joseph the bartender was super friendly so I enjoyed having dinner and a cocktail at the end of the day when he was there. I will be traveling back to Tampa soon and I am definitely staying at this Sheraton again! Amazing staff!
March 14, 2014
Rated 5 out of 5 by MRSG94 MRSG94
HAVE BEEN HERE MANY TIMES.
IT IS TIME THOUGH TO UPDATE
May 12, 2014
Rated 5 out of 5 by jmd2101 Very accommodating Staff
I called to extend my stay and thankfully Gabby was able to help. I always enjoy staying at the Sheraton Tampa RIverwalk so I did not want to have to go to another hotel in the area for the remainder of my stay....Thank you Gabby and staff for a pleasant experience at your hotel every time I visit.
April 27, 2012
Rated 5 out of 5 by JNTBoss Excellent Staff
The restaurant, front desk, events, and cleaning staff were all 100% delightful. Everybody was so nice. We had a small business conference and everybody that attended commented on the friendly staff. The space is nice and our rooms had a balcony. There was a little traffic noise but - it's a city!
October 23, 2012
Rated 5 out of 5 by ed522 Great Staff
My family and I travel a lot and the staff here is great. Every employee was so nice, From the valet to the front desk and every staff member we met during our stay made our stay great. After I checked out I actually went back to the hotel to tell them how I felt about their friendly staff.
December 25, 2013
Rated 5 out of 5 by rpalais Fantastic Hotel!
My wife and I were absolutely thrilled with this Hotel. The staff was very professional while being very attentive to our needs. While being a little costly, it was well worth it to be treated so well. The room was spacious and beautiful. The River view we had was absolutely gorgeous as well!
March 5, 2013
Rated 2 out of 5 by Scully This hotel has a great staff
I know you are remodeling the hotel, however, when I walked into my room, I thought there was blood on the headboard. It was not blood, just peeled vinyl. I will more than likely stay here again, because all the staff I had interactions with were all very friendly and that made my stay ok.
October 9, 2013
Rated 4 out of 5 by Niczmom This hotel has great features
I loved the location - great places to go outdoors for a run, many restaurants within walking distance, nice view from my room, and the staff was very helpful in answering all of my questions. I stayed for four days and the staff got to know me which was nice and made me feel at home.
June 4, 2013
Rated 4 out of 5 by Phillip423 Great River View!
I enjoyed my stay at this hotel. The room was very comfortable with a private balcony and great view of the river. The staff was very attentive and saw that all of my requests/needs were met. I would stay here again if I were staying in downtown Tampa. Good deal in price for my needs.
July 17, 2012
Rated 4 out of 5 by 70Turner A. Turner
The personnel behind the counter went out of their way to help solve a problem that had nothing to do with hotel comfort. We were in a bind concerning a Symposium related problem.
Food was nicely done, however a bit on the pricey side. (Probably average for this area of the country)
July 2, 2013
Rated 4 out of 5 by Swabbie Recent Visit
As always, overall positive stay on a very busy weekend. Contine to offer an expamding menu in the restaurant, including gluten free. Saturday eve during Gasparilla will be busy, need more wait staff. Provide mini fridge in each room and additioanl coffee, creamer.
January 29, 2014
Rated 5 out of 5 by Tampa34 A wonderful place to stay in Tampa
The river was a wonderful view to wake up to every morning, the room met all of my expectations and the staff was very helpful with any questions I needed answered. I have already recommended this hotel to many & can't wait until I return to Tampa so I will be able to stay again.
September 12, 2012
Rated 4 out of 5 by SuZee Exceptional Service
Many thanks to the Sheraton staff for exceeding my customer service expectations. Everyone made a busy week "worry free" once I stepped foot into the Sheraton Lobby. My only comment would be that the rooms need a little updating. Drapery, furniture and beds were a little worn.
September 2, 2012
Rated 3 out of 5 by dlw59 Staff is excellent but not the rooms
Staff was so warm and welcoming that it made our stay very pleasant despite the outdated and slightly uncomfortable rooms. Everyone was extremely kind and caring from check-in to check-out they were all so welcoming. Rooms desparately need updating or at least a good cleaning.
February 8, 2013
Rated 4 out of 5 by Fkoehler Nice but a tiny bit stinky
This hotel was really lovely in ALMOST every way. The staff was kind, the hotel was very pretty, beds were super comfy and the location is great for business downtown. The main hallway on floor 5 smelled a lot like cat urine though. Would love to see someone address that.
September 5, 2013
Rated 4 out of 5 by Hiros I spend comfortable at this hotel.
The guest room I stayed was very comfortable and I spend relaxe. Thank you.
May 2, 2014
Rated 5 out of 5 by Bungy The River Front view is special
Our stay was very relaxing. We were able to visit several place of interest due to the central location of the hotel, The entire staff was courteous and helpful. The only sour note was the actions of a waiter in the evening restaurant/ bar area. We loved the stay.
December 17, 2013
Rated 5 out of 5 by Winston2 Clean, Comfortable, Great Location
The customer service was excellent, the room was clean and comfortable, and it has a great location for accessing downtown. Breakfasting was very pleasant in the dining room where one could watch the river and its mesmerizing crew boats smoothly and swiftly rowing by.
December 10, 2012
Rated 4 out of 5 by Romansach Nice Location
This appears to be an older hotel that is designed for the business traveler. Location was great. View was great. Room service food was great. Only issue for me is that it doesn't seem to be as well maintained (paint, tile, etc.) as I would expect for $150+/night.
December 6, 2012
Rated 3 out of 5 by MikeDNH You need a refresh badly
Room fixtures dated and worn same assessment of other aspect of facility
Pool water temp way too cold.
Breakfast buffet should offer more for the price charged, but yet the price shoud be 5-10% lower.
Nice lunch items served in our group room luncheon both days
February 8, 2013
Rated 3 out of 5 by EFRO Good location, facilities outdated
Downtown location is nice, so are river views but rooms are outdated. Shower mechanism often don't work, A/C cools but barely (and it was not even that hot out), not enough or well placed outlets and lights so dim is difficult to work in the room even with all on.
February 23, 2013