Rated 1 out of 5 by Hoover Worse stay in 15 years I will not return
For a 50 million make over the rooms were skipped bed was fourteen years old with blood and red stains all over it, the wall paper was falling the lights were spray painted with silver paint the drips on the doors in the bathroom horrible handle faucets were caulked and ugly photos of all
November 9, 2014
Rated 3 out of 5 by freqtampavisitor This stay wasn't up to par
Fire alm 2 am. 1st fl rm.
November 4, 2014
Rated 4 out of 5 by LAD6814 Nice Stay for Price
The hotel is in a great location downtown. Everythng was nice and clean and staff was very responsive and welcoming. The actual building is a little dated and I am use to a larger fitness area for a Sheraton. Overall for the price, it was a great stay.
October 30, 2014
Rated 4 out of 5 by skyblue Excellent staff made all the difference
I stayed at the Sheraton Tampa Riverwalk for three nights for a conference. The location was good, though this part of the river walk was not the most attractive part. But what really made this stay very pleasant was courteous and professional staff. Alexandra and Andrea at the front desk helped us with the problems we were having (our fault, not theirs) with the registration with smiles and efficiency. I was very impressed with both of them. They are great representatives of Sheraton. Other staff members were very good, also. Oh one other thing --- the bed was very comfortable, which really helped after a long day. The only reason that I did not give 5 stars is because the food at the restaurant was mediocre even though the staff were great.
October 28, 2014
Rated 5 out of 5 by James27284 This hotel gives a warm welcome that continues through your stay
The staff made sure you had a warm welcome and this continued through out the stay. Everyone from the front desk to the maid service would greet you. Rooms were very clean and comfortable.
October 22, 2014
Rated 4 out of 5 by Beth515 business stay
nothing against the hotel but the room was very noisey. The traffic and sirens wer almost constant.
This pillows although were plentiful were very uncomfortable.(too soft, flattened out easy - personal preference) this again is nothing against the hotel or staff.
a free shuttle service to and from the airport or the local areas more than a 3 mile circle.
October 20, 2014
Rated 3 out of 5 by Arnie88 SPG?
At check in I was not told of any bonus options available to me as aSPG Gold member.
The hotel looks dated and needs a refresh
October 20, 2014
Rated 3 out of 5 by Auntkt Not the best of stay
When we checked in ,we wanted to upgrade to the SPG,we were told we could not use it the first night. After some discussion with the person in charge we were told we could use the free internet and the concierge lounge. Our room ok, but the sliding glass door was impossible to open. We did no have but one hand towel, when we did use the lounge,for evening snack,the food was very simple,and not enough of the warm food,people had to wait for over 1/2 hour for more to come, there was no ice for cold soda. The young people working were very nice,tried hard to help get drinks to help past the wait.
October 18, 2014
Rated 5 out of 5 by wrench great staff
everthing from lot attendants desk staff room cleaness anfood were exceptional
October 16, 2014
Rated 5 out of 5 by Robyn941 Amazing!
My son's rehearsal, wedding and reception was as perfect as I could have ever imagined. All of the staff from the valet, front desk, servers and most important Paul who did an amazing job with everything from the very beginning of the journey to the very end. Everyone who attended had an amazing time and couldn't pay us enough compliments. My greatest thanks go out to everyone at the Sheraton Tampa Riverwalk for making it the Perfect Day.
October 13, 2014
Rated 5 out of 5 by MBR64 Very Pleased!!
We just returned from a three night stay at the Sheraton Riverwalk. It was awesome. we just want to commend the Valet Staff - they are awesome!! Always service with a smile and very helpful with directions and suggestions of places to go. Truthfully, all of the staff were super friendly and we will definitely book this hotel when we return to Tampa!!
October 13, 2014
Rated 4 out of 5 by Gigee04 Business travel
Great place to relax after business meetings!
October 8, 2014
Rated 4 out of 5 by nariah27 staff was very pleasant
the only problem i had was the beds were very uncomfortable and to small i was told it was queen but it felt more like a full not comfortable at all
October 6, 2014
Rated 4 out of 5 by Sparkolina Great Staff!
The staff was great and what made our stay worth it. The location was ideal for business and the area was good for walking everywhere that we needed to go. Although the rooms seem renovated, they still felt old and smelled. Fortunately, we stayed on the Club Level, which has its own perks that we always enjoy.
October 6, 2014
Rated 5 out of 5 by LTB11 great stay
thank you for a great stay.
October 4, 2014
Rated 4 out of 5 by Harriott65 great staff
The staff were extremely helpful and accommodating. Room was clean but baths could use some updating. When we first entered the room there was a slight odor of cigarette smoke but perhaps this was something in the ventilation system. It only seemed to be noticeable when the air conditioning came on. Fitness center was well equipped. Didn't appreciate the Starbuck's coffee.Love a good strong cup of coffee and an avid coffee drinker but find Starbucks to be bitter and burnt flavored. Would have loved to have been able to enjoy breakfast in the restaurant but they only served Starbucks. Went elsewhere to find a good cup of coffee.
October 3, 2014
Rated 3 out of 5 by Vicandb Good location, full service
Located close to the convention center, we enjoyed our walk to and from the conference meetings. The staff were very responsive, friendly and professional. Food at the restaurant was good as was the service. The hotel itself could use a little maintenance. Some fresh paint would go a long way. All in all it was a good stay and we would go there again.
October 3, 2014
Rated 5 out of 5 by dolfanlover Great Service
The staff at this location were excellent!!!!
September 22, 2014
Rated 5 out of 5 by Kin87 AWESOMENESS
The hotel exceeded my expectation and I am well pleased!
September 22, 2014
Rated 5 out of 5 by suzy78 Had a wonderful time at this hotel.
Attended the Tampa Food and Wine Festival so stayed here - had a large group (3 rooms)... it was a great experience. The shuttle was great! Ailene and Sammantha on the front desk were especially nice to our group and went out of their way to be helpful.
September 16, 2014
Rated 4 out of 5 by CPERN would highly recommend
have stayed here many times, always a good experience. Comfortable, polite staff, good food.
September 6, 2014
Rated 5 out of 5 by JoanneC Great Downtown Location on the Riverwalk
Location is convenient to downtown area and the University of Tampa. Staff is extremely accommodating and friendly. Hotel has been newly renovated.
August 25, 2014
Rated 5 out of 5 by Jojolynne The Hotel Staff are the best I've ever encountered
After driving 17 hours from New York i arrived at the Riverwalk around 10:30 in the evening. upon arrival i find out that my reservations were not for that night but for the week after. Jessica at the front desk was wonderful and was able to find me a room for the four days i had planned on staying. Rachel was able to refund me my money that i booked for the week after from CCR. What started out to be very stressful amd very expensived ended up to be a very enjoyable couple of days with my son who is a student at the University of Tampa
August 25, 2014
Rated 5 out of 5 by JP78 Newly renovated & fantastic staff
My daughter goes to U Tampa so this hotel is close and easy to walk across bridge to campus .Hotel location is also close to downtown area for walking tour and it's great to take the hotel shuttle downtown which also goes to airport. The newly renovated lobby is very big and airy. All staff I have had contact with are friendly, helpful, and professional. I have stayed in rooms both on the city side view and river view. All rooms have been clean and comfortable. Sitting by pool has a great view of the Hillsborough River and the U Tampa campus which at night is beautiful.
August 24, 2014
Rated 5 out of 5 by Chattykathi Save My Room, I'm Coming Back!
Stayed here when we brought our daughter down to the University of Tampa. Great location, could see UT from our balcony on the club floor. Room was quite large and up to date. Balcony was extra large and we spent plenty of time watching the changing lights on the drawbridge. Club room was kept well stocked and the young man working Monday through Wednesday couldn't have been more attentive. Will stay there when we go back for parents weekend!
August 22, 2014
Rated 3 out of 5 by bendall City View Rooms are Very Noisy
My room was a city side view with a balcony on the 6th floor with the Sheraton Club. I like the convenience of the Club and the staff there were great. Nice views of the river.
The slding doors on my balcony did not close properly and allowed significant traffic noise from the street below. Also, my room was across the hall from the ice machine which was loud and very noisy particularly when other hotel guests would use it.
Sheraton should seriously consider updating the sliding doors for better sound
The location of the ice machine, particularly on a Club floor, should not be directly across from guest rooms. Consider a separate room/alcove like most other hotels do.
August 20, 2014
Rated 3 out of 5 by JSun Platinum Services
I asked for late check out on Sunday (4pm) and was disrupted twice by your cleaning crew even with the Do Not Disturb Sign. Very irritating for a Platinum member.
August 11, 2014
Rated 5 out of 5 by Euie Van
The van that takes guests to local destinations is an excellent idea, and the driver work hard to get us where we need to go.
August 10, 2014
Rated 2 out of 5 by actampa Great Staff - Horrible policies
I stayed at the hotel over this past weekend and the experience was less than satisfactory. Upon checking in for a reservation made nearly 2mos in advance, I was told the system had crashed and it would be a while before anyone could get into a room. This was understandable, since there was a huge convention taking place a couple of blocks away,and there were probably hundreds of people trying to check in at the same time. I arrived for check in at 6pm and did not get into a room until 8:20pm. During the wait, all guests were given a voucher for 2 drinks and an appetizer at the hotel bar/restaurant. The problem: they ony had 1 Bartender on staff, and the poor guy had to play the roles of Host and Server at the same time! He handled it very professionally, but a lot of less understanding guests were very annoyed and vocal about it. They were personally escorted to thedir rooms before me.
I have to say, the most pressing issue I had with the hotel was that I was not notified before or after making my PREPAID, NONREFUNDABLE reservation that the only parking offered for the hotel is Valet - for which a guest pays $18 per night! Because my friend brought a car as well, I paid nearly $78 for a 2 night stay. This is absolutely something that should be disclosed before a guest decides to book with the hotel. For some, this unexpected fee can make a huge impact. The room was satisfactory, especially for the price. They could improve greatly by making more electrical outlets available and by adding a fan to the bathroom.
Otherwise, the staff was actually wonderful and very attentive. They did their best to resolve the issues that they could and handled the difficult guests very well.
August 4, 2014
Rated 5 out of 5 by Bun12 Super stay
From the moment we arrived at valet parking, we encountered the most helpful, courteous and friendliest staff ever! Rooms were spacious and comfortable in addition to being reasonably priced. We also enjoyed complimentary evening snack and bountiful breakfast in the club room. Having water and soda available to us when we came back from touring was a pleasant surprise. Would definitely stay here again.
August 3, 2014