Rated 4 out of 5 by Louise88 Great Staff
I really would like to acknowledge the great staff that you have here. The front desk staff: Thabani (who we are going to miss greatly), Jennifer, Laura, Samantha, and Kyle. The Ashley Street Grille staff: Michael, Alison, Edgar, Meko, Corey, Joe, Rick, Kathy, and Brian (thanks for the birthday cake), and Jacques the chef. All these employees are just wonderful, congenial people. Thank you so much to all of you. And the entire valet staff, you are really great people!
May 21, 2013
Rated 5 out of 5 by DaveB Staff more than make up for slightly tired rooms
The smiles and the service is what will stay with me for this trip. Plus the rates were good too. The rooms we had were a little tired around the edges but at this price who cares! There was nothing tired/worn about the people though who made me happy whenever they could. Thanks guys! It's years since I used Sheraton hotels, but looks like I'm back as a happy customer again...
May 20, 2013
Rated 3 out of 5 by Rippem Hotel's treatment of SPG plan a disappointment
On SPG we reserved a Standard Room with a river view. At check-in mentioned we were Gold Members and asked what was available. Under the new plan rules an enhanced room should be offered. The best the front desk could do is a room with a ¾ view of the roof and air conditioners and a ¼ view of the river.
Worth mentioning there were rooms of all types available including club floor with river views (we checked). Also not offered the New welcome gift at check in.
Hotel location is Downtown so if you are traveling on business close too many corporations. Walking distance to the Convention Center is a little long especially if the weather is hot. Not a location for a family vacation.
Would recommend both the lounge and grill. The kitchen is a little slow but the food is good. Breakfast buffet is limited.
Great staff at the bar. The hotel staff are polite and helpful.
May 19, 2013
Rated 1 out of 5 by YCTraveler YCTraveler
Over the past several months we have stayed at a Sheraton property 4-5 times. all were exceptional except this one.The pool at this property was so filthy we would not let our grandkids swim. Our room, 339, had multiple stains on the carpet and the headboard we in need of replacing. I took pictures of carpet and headboard and showed to the front desk when we checked out and they were accommodating with a deduction of our bill.
May 16, 2013
Rated 4 out of 5 by Steph44 Good hotel but bad experience
Booked 2 nights in hotel prior to 34 day cruise. Very happy with room, food and service generally. However when registering husband was asked for his credit card and when it was scanned was told by staff that it was not functioning. He reached for a back up card that is never used but after bringing it out was told original card was fine. On ship across the Atlantic without internet service for couple of weeks. Checked bank and found this back up card which we never use - had been used after we boarded ship and almost $1000 run up on it - in and around Tampa and Florida - while we were on ship in Europe. We had been warned before heading to USA that danger of theft so had purchased covers for our charge cards and passports and used them. The hotel was the only place where this card was taken out of its protective cover. This is a heads up that there is obviously a scammer in your hotel - either staff or visitor.
May 15, 2013
Rated 5 out of 5 by becky4634 need to add:
Need to add new and additional CUSHIONED lounge
chairs at pool and food/bar service at the
pool-at least on the weekends-nobody even told us to walk around then cornerand we'd be able to access the restaurant-just found it---food and drinks
May 15, 2013
Rated 4 out of 5 by judy236 The Hotel stay was above average
The only complaint that I had was that we were told we had to leave (2 seperate times) the northside area of the pool because of 2 different events being held in the reception room. I also spent good money to stay there and was asked to move over were it was extremely cramped along with the entire group of people also staying at the hotel. Not cool!
May 13, 2013
Rated 5 out of 5 by Boston Hotel recommendation
The hotel is clean, inviting, comfortable and me all of our needs. All of the staff was friendly and accommodating. The restaurant and room service was excellent. Conveniently located near downtown and the Riverwalk.
May 13, 2013