Rated 1 out of 5 by YYCShaun Horrible Stay
Stayed in this hotel after being told by SPG that the construction was completed. Durring check in, I was told the Club floor was under construction so they would put me on another floor. My room, I think had new carpet and old furniture. It had a broken desk and was sagging in the middle. The room looked old and dated. My stay was three nights and every morning I woke up to the construction staff trying to get into my room and banging on the door. The first morning this went on for a long time until I called the front desk. The building is old and feels like a bomb shelter. I can't help but wonder what made them renovate this property instead of starting over with a new building. If this was my first stay at a Sheraton it would have been my last.
January 17, 2014
Rated 5 out of 5 by Verified Reviewer This is an excellent hotel
It was my first stay in Sheraton. From the first sight, I was enchanted be helpful and friendly staff in this hotel. Young man (Jason) at the reservation changed my room to double bed room, which I preferred over my original reservation of king size bed. I had lovely river view, the bed and pillows were very comfortable, I rested very well. There is very good cook in the restaurant downstairs, the food is very tasty. I had a wonderful time!!!
January 12, 2014
Rated 3 out of 5 by RJR63 Air not working
Much construction going on in hotel. Noisy. The air conditioning was not working in the sleeping room. Lobby desk needs to be relocated....check in / out lines take up most of the lobby.
January 10, 2014
Rated 5 out of 5 by ed522 Great Staff
My family and I travel a lot and the staff here is great. Every employee was so nice, From the valet to the front desk and every staff member we met during our stay made our stay great. After I checked out I actually went back to the hotel to tell them how I felt about their friendly staff.
December 25, 2013
Rated 5 out of 5 by Swiss57 Esceeds expectations.
An overnight visit to see the Rockettes; from the valet service to checking in; to dining,to shuttle service going and coming. Everyone with the hotel couldn't of been nicer and more helpful with anything you needed.easy to tell they all enjoyed their duties and it showed to all the guests. Great visit.
December 21, 2013
Rated 5 out of 5 by coppola hotel has grest location and staff
very helpfull staff clean rooms great view of water way
December 21, 2013
Rated 5 out of 5 by Pete2583 A wonderful stay
Overnite stay for the Rockettes Show. Great service from everyone we had contact with, Car valet to the front desk gal, caring staff in the dining room to the shuttle driver , all made us feel that they cared about our stay. This along with a clean and spacious room with a view can't be beat. Your employees are well trained and have a very caring attitude. We'll be back again. Great job, thanks
December 19, 2013
Rated 5 out of 5 by Bungy The River Front view is special
Our stay was very relaxing. We were able to visit several place of interest due to the central location of the hotel, The entire staff was courteous and helpful. The only sour note was the actions of a waiter in the evening restaurant/ bar area. We loved the stay.
December 17, 2013
Rated 1 out of 5 by DBODLO Disappointed at best!
There are much better hotels in the area. If you stay here you will surely be disappointed!
December 16, 2013
Rated 4 out of 5 by visitor28 Good for Business
The hotel was currently under renovation when I stayed. Despite the noise during conference events, the hotel was quiet in the evening and at night. My room was clean and comfortable. The hotel is in downtown and in walking distance to a number of restaurants. I would recommend having your own transportation or use taxis as the shuttle service needs improvement and only takes you in a three mile radius.
December 9, 2013
Rated 3 out of 5 by NauNauD Room
We arrived around 0500 pm and when we entered in the room, it wasn't clean... The person at the front desk barely apologized and expedite me to our new room. We had a new one but windows were really durty, and dust on the desktop.
Beside that, good location, shuttle is great for going out, swimming pool wonderful.
December 8, 2013
Rated 5 out of 5 by Macie1227 We were treated like royalty!
All of the desk clerks, valets and cleaning ladies were super friendly and most helpful. One of the best places we have stayed in a long time! We'll be back!
December 6, 2013
Rated 1 out of 5 by Aspen1 Hotel did not notify of construction when booking
Hotel did not notify us of major construction until 3 days before check-in for a Holiday Weekend. There was no time to re-book elsewhere. First night - no heat in the room. Second night - moved to another room and upgraded to a suite. No heat in one of the bedrooms. Only one TV worked (the one in the bedroom that didn't have heat). Service technician had to be called. Compensation was only two free breakfast (buffet) each of two nights. Technician said if the second TV did not work, there would be no others in the hotel. Need to work on being more customer friendly.
Lobby area was being remodeled. Noise during the day/evening.
Normally I would recommend this hotel, but it was just an overall BAD experience!
This hotel has gone through many changes and names throughout the years. Location is good, but if booking, be prepared for surprises.
December 3, 2013
Rated 2 out of 5 by SandyT bring your own food-there is a fridge.
The hotel is valet only and there's no help getting your stuff in or up to your room. There was some sort of lounge available that the person in front of me received a key to, but I did not. Maybe its for a certain level of SPG, i could never figure it out. I wanted to go in though, because there was food there. and wine. I had just driven to Tampa and was starving but it seemed too sketchy to go out of the hotel in search of food. I was also told there were no reasonable options to grab a bite close by on countless occasions when I asked. The one option they had in the hotel was too pricey and fancy for what i was looking for as a single traveler on business. I survived a lot of the conference I was at on granola bars I brought from home. oh, also, the hallway to the room makes it feel extremely dorm-like but the room was nice once you go in...though the bathrooms were extremely dated and tiny-even for one person.
December 2, 2013
Rated 5 out of 5 by Judy37 Servica and ncleanliness great
I was so impressed by the pleasant and efficient service of the workers and the cleanliness of the rooms. I would use your facilities again.!
December 2, 2013
Rated 4 out of 5 by kagr Great staff!
Enjoyed the stay although the facility was being remodeled, along with work being done on the River Walk. Staff was exceptional and once rooms are updated, the hotel would be first rate.
November 25, 2013
Rated 4 out of 5 by Freixe68 Rating Hotel Stay
Although the room was pretty clean I did notice some dust on the night table lamps on either side of the bed. The coverings on the sofa bed did look a bit "used" and the water heater machine looked as it had been a while since someone cleaned it, so I did not use it.
The toilet was very noisy whenever it was flushed.
The hair dryer was missing a nozzle.
November 25, 2013
Rated 4 out of 5 by david1986 hotel was under remodelation
hotel is well located, was under renovations but the staff went out of their way to make stay as comfortable as possible
November 24, 2013
Rated 5 out of 5 by jayn13 newly remodeled rooms deserve a new look
liked this hotel before it was remodeled. Rooms are definately nice.
November 21, 2013
Rated 2 out of 5 by neq100 Lost and Found non-responsive
I stayed at this hotel during a business trip to Tampa. I had to get up early to catch a flight and I accidentally left a necklace and earrings on the dresser. I called the lost and found the next day and they didn't return my phone call. I called again a week later an still have not heard back from the property. If you forget anything here, consider it forever gone.
The hotel was under construction when I was there so the lobby was torn apart. My room was a 'remodeled' room, but the sliding glass door didn't align properly to the lock, therefore I had to sleep with the door unlocked all night.
I would not stay here if I had a choice between this property and another SPG hotel.
November 20, 2013
Rated 1 out of 5 by vi25 this hotel has no servise
Just bad, expensive and not worth it.
November 18, 2013
Rated 3 out of 5 by JoanneC Nice Hotel-Convenient but under construction
Hotel is conveniently located downtown and on river. Nice walk to Univ of Tampa. Only issue we had was the hotel was under construction. Very noisy. No adequate dining facility while construction was underway.
Should be done soon.
November 13, 2013
Rated 4 out of 5 by MickeyR Nice Hotel Near Tampa Convention Center
This hotel is right on the Riverwalk and is about a 20 minute walk from the Tampa Convention Center. The hotel is currently under renovation and some areas need updating. The room was comfortable and clean. The quality of the bed and bedding was slightly below what I expect for a hotel of this price range. The staff was very courteous and helpful. The food in the hotel restaurant was good to excellent and much better than I expected.
November 8, 2013
Rated 1 out of 5 by SPGlifetraveler You can put lipstick on a pig, but it's still a pig
This hotel was obviously built in the 50's or before, and while they are working to "update" the interior, the infrastructure of the hotel is still extremely aged and disgusting. My glass door to the patio was broken and had duct tape across it which had obviously been there for years, the carpet and paint and certain fixtures in the bathroom were updated but the furniture was 2-decades old and had stains. Regardless of new furnishings or paint, the hotel infrastructure such as doors going to hallways were 50+ years old, and had no sound stripping so you hearsd EVERYTHING in the hallways and I was directly across from the elevator. The entire place had an AWFUL odor, and the room next to mine they were smoking on the patio and it my entire room smelt like an ash tray.
This property SHOULD BE REMOVED FROM SPG prgoram, even with the remodel it should not meet the minium standards of a Sheraton portfolio hotel.
As an SPG Platinum member, I would stay at a non-SPG hotel in Tampa before I stayed at this dump again. And in regards to SPG, I was not recognized at check-in as a member, was not offered my choice of bonus amenity, and I had to go back to get my key recoded to access the loung (where the lounge employee was sitting watching TV and there was no food out. How can you be out, replinish! Then he poured me a glass of wine and it was obviously open for days and gone bad, so I just left and went to dinner to minimize my time in this dump. I suggest you avoid this property as the infrastrure will never meet SPG standards, and the management is also obviously not working to improve service. As a "road warrior" for 12+ years of 100+ hotel nights annually, this is my worst experience in recent memory. Shame on you SPG.
November 8, 2013
Rated 5 out of 5 by MadelineRae Dining Room
The staff is awesome at this hotel. We had excellent service in the hotel dining room! The entire staff in this hotel is friendly and goes out of their way to make your visit most enjoyable!
October 28, 2013
Rated 2 out of 5 by nikkilynn27 Very disappointed in this hotel
My husband and I stayed here for my 10 year college reunion and it looked like nothing has been updated since them. The sheets were horrible quality, the bathroom was dingy and had an overall dirty feeling. Also, there was a vent falling out of the ceiling in the bathroom.
I understand the hotel is currently going through renovations but there is no excuse for poor quality materials and broken fixtures. Even bargain hotels are able to keep the rooms more suitable than this mid-level hotel.
I cannot imagine ever returning to this hotel, even after renovations. It says a lot about a chain that doesn't put the effort into maintaining their properties.
October 28, 2013
Rated 5 out of 5 by McLean Great Stay
Great stay with nice upgrades....
October 28, 2013
Rated 5 out of 5 by escozz Business travel is always a crapshoot.
When you travel for business, you have to stay at hotels that are convenient to your business and meet your company's travel poilicies. The Sheraton comes through time and time again. But this Sheraton, The Sheraton Tampa Riverwalk Hotel, has something special--it has Jason at the front desk, who makes anything seem possible and reasonable, and Adam in front, who literally runs for your car in muggy, 90-degree heat and gets it back to you in no time (versus a 10-20 minute wait at most hotels). And then there is Wanda, who made me the best blackened grouper sandwich imaginable (and maybe the best sandwich I ever had) and somehow got it to my room before it got cold or soggy. That and her friendly yet totally professional demeaner makes her a gem--be sure to keep her! The only smudge on my stay was the hotel clerk who twice gave me wrong information (it's ok if you don't know, but tell me you don't know--don't steer me wrong!) and disregarded my request for a replacement light bulb (no worries, Jason took care of it). She was probably new and by time I get back to Tampa, she will be as good as the rest of the staff. All and all, a great experience--thank you.
October 25, 2013
Rated 4 out of 5 by gayle22 This hotel has great features...
Had dinner in Ashley's. I was surprised that it was not busier considering the hotel location and quality of the food.
The choices for wine offered were far better than at most hotels! Most hotels have great beer selections, but few good wines to choose from.. this hotel has both! Plus you can sit outside on the RIVER patio!!
I recommend that you check it out :)
October 23, 2013
Rated 1 out of 5 by das2580 Sorry Hotel
I talked two different men or maybe the same man. When I called to book a room from the hospital I was told I would receive a military discount with no tax added. I was never told I had to fill out an exempt form until checking out. At that time I was not allowed to fill out the form. I feel I was lied to by the staff. I was there for emergency surgery for my sister. It was not a vacation. I feel I was totally taken advantage of.
October 19, 2013