Sheraton Tampa Riverwalk Hotel

  • 200 North Ashley Drive
  • Tampa,
  • Florida
  • 33602
  • United States
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Rated 3.7 out of 5 by 447 reviewers.
Rated 4 out of 5 by Conference Time! I went to a conference at the Sheraton Riverwalk and loved my experience. The staff was extremely friendly and the food excellent. My room was clean and neat. Not elaborate by any means but fine because it was clean. February 3, 2013
Rated 3 out of 5 by Tired Hotel, but Nice Staff The staff was fine, but this hotel needs an update. It is close enough to the convention center. It is fine for a quick business trip. May 16, 2014
Rated 5 out of 5 by Excellent Hotel I really enjoy my stay at your hotel, the staff was pleasant from check-in to check-out. Everyone I came in contact with was accommondating and eager to assist. I plan to stay here in the very near future. February 17, 2014
Rated 3 out of 5 by Renovation urgent. Hotel is severely out of date, with extremely worn out furnishings, carpets and structure. The upcoming renovation can't take place soon enough. On the other hand, the staff was wonderful, helpful and friendly. August 31, 2013
Rated 5 out of 5 by Our stay We stayed at the Sheraton as part of a Livingsocial deal. Our expectations were more than met, Your staff was exceptionally gracious and helpful and the amenities were great! Also, beautiful view of the river!!! November 11, 2012
Rated 3 out of 5 by Rude Front registration The person checking us in was very rude. We have many employees and would of liked to have continued sending them there but the front desk lady was rude. We had 4 rooms and breakfast was not included. February 24, 2014
Rated 4 out of 5 by I didn't appreciate the parking fee of $18 a day Loved the hotel, restaurant and location but I was disappointed in the parking fee. This wasn't disclosed to me until I arrived. Also there isn't much close by so you need to drive everywhere or take a taxi. August 12, 2013
Rated 5 out of 5 love this hotel the staff here is amazing.....so accomidating. the rooms are nice, food is good in the restaurant (very good) and the location is wonderful. I've stayed here before and is ALWAYS great. Kid friendly too. October 15, 2012
Rated 4 out of 5 by Loved this hotel What a wonderful surprise. Our room was beautiful and over looked the river. The staff was so friendly and helpful. The free shuttle service was so nice and allowed us to easily see the city. Thank you. March 31, 2013
Rated 5 out of 5 by Repeat guest, we love the SRW After 45 years of managing hotels in Florida and Grand Cayman let me say you are doing it right May 25, 2014
Rated 5 out of 5 by Very Helpful Staff Hotel staff is very friendly and responsive to questions and needs. Property is well maintained and has excellent amenities. Convenient downtown location for business. An excellent value for the price. January 22, 2013
Rated 5 out of 5 by Health Issues my SO had surgery in Tampa. I booked The Sheraton on my surgeon's recommendation for the rates and services provided. You lived up to the expectations and were very caring. All is well now. Thank you, May 27, 2013
Rated 1 out of 5 by Business traveler w/reservation - sent elsewhere I had an awful experience traveling to this hotel as a business traveler. My reservation was made in November for a late January stay to attend the AAPA conference. I had business meetings the day before the conference, requiring me to fly in a day early. Because I travelled from Seattle to Tampa, I had a late arrival but had been en route all day. I arrived at the hotel around 10:30, only to find that there was no room for me. The explanation was that some guests had extended their stay. The hotel then sent me 30 minutes away to a completely unacceptable location – I could not stay there. The hotel then sent me to the Ramada and I wasn’t able to get into a room until midnight. This whole experience was incredibly inconvenient. While the hotel covered this cost of the stay at the Ramada and my taxi fare, they did nothing to help me as a business traveler to find reasonably similar accommodations, and who needed to be rested and prepared for meetings. I would recommend that in the future, the hotel make every effort possible to prevent this from happening to other business travelers. February 20, 2013
Rated 2 out of 5 by Room for improvement Keys failed twice and had to be reprogrammed. Shower head broken. Mechanical hum from ceiling. Tons of street noise. Nice wide screen TV but only a crappy analog signal. How about some HD. February 15, 2014
Rated 5 out of 5 by Excellent stay Location is great. Close to Performing Arts Center. Staff is very helpful and the Hotel gives great service. We stay here often and will continue to. Beds are comfortable and room is quite large. October 25, 2011
Rated 4 out of 5 by Nice Hotel After a difficult check-in, the room given us was OK. The "River View" room wasn't exactly river view. It was a view of the garage roof! However, room was nice and quiet, and breakfast was fine. October 4, 2012
Rated 3 out of 5 by Nice location Hotel had a noce location and views of the river. My room however was loud one night due to the fact I was near where the garbage truck cam early one morning. My room was on the second floor. February 15, 2013
Rated 5 out of 5 by Great hotel and good location The hotel was great and convenient to the Convention Center. The complimentary shuttle service reached many different locations to get out for the evening, I would definitely stay here again! November 4, 2012
Rated 3 out of 5 by Air not working Much construction going on in hotel. Noisy. The air conditioning was not working in the sleeping room. Lobby desk needs to be relocated....check in / out lines take up most of the lobby. January 10, 2014
Rated 2 out of 5 by tampa i was disappointed as the hotel was very dated such as the head board leater had wholes in it and scratches and there was cigerette buds on the deck of my room as if it had never been swept December 8, 2012
Rated 5 out of 5 by Wonderful Venue for Special Events The Events staff take over from the start and treat YOUR gests and attendees as star guests. The Food & Beverage Department are top notch. The hotel shuttle service is convenient and prompt September 26, 2012
Rated 4 out of 5 by Great staff! Enjoyed the stay although the facility was being remodeled, along with work being done on the River Walk. Staff was exceptional and once rooms are updated, the hotel would be first rate. November 25, 2013
Rated 2 out of 5 by Needs major improvements This hotel was a disappointment. It needs to be upgraded. The headed board was worn where heads go. Towels had other peoples hair on them. We spent as little time in the room as possible. April 15, 2013
Rated 3 out of 5 by Great location The room and hotel were adequate for my needs. However I was somewhat disappointed in the condition of the room. It was very run down and not up to the standards I expect from a Sheraton. May 10, 2013
Rated 5 out of 5 by Great Treatment We were treated with the utmost respect from the valet to the desk staff. The amenities were awesome and the registration process even working with a room block was smooth and simple. September 5, 2012
Rated 3 out of 5 by Simple request not filled Request river view,no rooms. Requested 2 extra pillows only one came. Called front desk told them one came they said they would take care of it and they did not. March 15, 2014
Rated 3 out of 5 by ANTS! Friendly staff upgraded to a a suite--however there was VERY LOUD construction noise. The other issue was the room was littered with ants, both in the bathroom and in beds! UGHH October 24, 2012
Rated 1 out of 5 by This hotel is terrible The last time I stayed there, there was no hot water, This time around, my room was not cleaned although I left for work early morning and did not come back until late evening. November 2, 2012
Rated 5 out of 5 by great location and staff The hotel was very convenient for the Gasparilla Music Festival downtown. The staff were all friendly and very helpful. I also appreciate it that I was able to check in early. March 11, 2013
Rated 3 out of 5 by Average Needs Improvement Reception was weak and confused at all times. Hotel average and worn for the cost. Wpould not recommend. Our room was not completely made up everyday. One bed was not made. January 24, 2013
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