Rated 4 out of 5 by Manju Some staff outstanding, some not
We stayed here before going on a cruise, and the room was comfortable and spotless. The housekeeper, Ruth, was friendly and went out of her way to make sure we were happy. The shuttle staff and front desk staff were also very professional and gave good service. The wait staff in the restaurant, however, was abysmal. We waited over 15 minutes to get water when we were the only diners present, then another 15 to order, and another 35 minutes to get our food, during which time we had no staff attention of any sort. Put Ruth in the dining room, is what I say! But otherwise a very nice stay - I would recommend everything but the restaurant.
February 1, 2012
Rated 5 out of 5 by RunFor420 Nice Location in Downtown
Hotel is in walking distance to Tampa Convention center and on the River Walk. Friendly staff and clean updated rooms.
June 9, 2014
Rated 2 out of 5 by nikkilynn27 Very disappointed in this hotel
My husband and I stayed here for my 10 year college reunion and it looked like nothing has been updated since them. The sheets were horrible quality, the bathroom was dingy and had an overall dirty feeling. Also, there was a vent falling out of the ceiling in the bathroom.
I understand the hotel is currently going through renovations but there is no excuse for poor quality materials and broken fixtures. Even bargain hotels are able to keep the rooms more suitable than this mid-level hotel.
I cannot imagine ever returning to this hotel, even after renovations. It says a lot about a chain that doesn't put the effort into maintaining their properties.
October 28, 2013
Rated 5 out of 5 by Lawgrad Bar examiner
I chose to stay at the Sheraton Riverwalk Hotel because of the close proximity to the Tampa Convention Center. Although check-in time was 3 pm, I arrived at 1 pm and the front desk gave me immediate access to my room. The hotel gives free internet access, which is great considering I had to upload my exam answers from my laptop by 10 pm that evening. I heard from others that their hotels charged $10/day for internet access. The hotel interior was quiet, but I could hear traffic (including sirens) from my 4th floor room as it abutted Ashley Drive. If noise sensitivity is a problem I recommend reserving a room on the side of the hotel that abuts the river. I didn't use the pool or fitness center but my room was comfortable and clean. I'm glad I got a discount on the room because I would have been disappointed in the quality if I had to pay full price. My room was pretty worn. The shower was wonderful but the bathtub was clogged and there was even a bit of mold on the ceiling in the bathroom. That is the only bad thing I can say about the hotel. I see they are remodeling rooms so most of them are probably newer. The lobby and elevators are new and clean. All of the staff from valet to front desk were polite and professional. I checked out at 7 am before the last portion of my exam and they were happy to hold my vehicle for another half-day charge and my baggage for nothing until 5 pm when the exam got out. The valet even gave me good directions to get back on the road toward home. I highly recommend the Sheraton Riverwalk Hotel.
August 3, 2013
Rated 5 out of 5 by SummerRose Exceeding Expectations
*This hotel is in a great location. Within walking distance of work, sights and attractions galore. *My co-worker and I have never slept so well at a hotel. The sheets, comforter, and pillows make our beds at home seem rather lacking. *Staff was friendly *The club room on our floor had free refreshments and fruit as well as waters already in the room. The breakfast spread was to die for. We had a hot breakfast to start our mornings off the right way.
May 27, 2014
Rated 4 out of 5 by Robbie52 Very nice property and well suited for business travelers in the area
I stayed her for one night last week and was upgraded to a nice suite, so thank you management! The room was quite nice and the bed easily up to Starwood standards. The plumbing in the spacious bathroom area is superb - plenty of hot water and great water pressure.
The working area at the desk in room was satisfactory and the internet was quite robust.
The one meal ( dinner ) at the hotel restaurant was just so-so.
The Club Lounge was nicely appointed with amenities and service was cordial and professional.
Overall, this is an excellent property and would recommend.
May 4, 2014
Rated 5 out of 5 by Manju ABOVE & BEYOND
My husband's "surprise Birthday night" ended up also being a night of wonderful surprises for me, as the staff went out of their way to make this a special visit for "us". We have never encountered such a helpful, friendly and happy staff in the hospitality industry.
Although this was a my husband's night. The Sheraton Riverwalk in Tampa, made this "our night". I will never be able to thank everyone enough for their efforts and kindness. We most assuredly will be back and recommend the Riverwalk to EVERYONE. Thank you also, to the management for having the wisdom to employ such incredible people to compliment the comfort and loveliness of the facility....
September 3, 2012
Rated 4 out of 5 by Maxxxxxxx Tampa
Best part was the Riverwalk of course. Valet staff was very polite, pleasant and helpful.
June 6, 2014
Rated 5 out of 5 by Lelah123 Never felt more welcome!
We had a great time. The property looks great after the renovation and is in a perfect spot downtown, Aileen was awesome checking us in. Jason couldnt have been nicer and more informative about the hotel and local area. Everyone else we encountered was super nice and friendly as well! Definitly a place we will come back to in Tampa!
May 30, 2014
Rated 5 out of 5 by dmdu Great people, Great Facility,
The staff are some of the nicest people I have ever met. they go far out of their way to make sure all is taken care of. The vallet staff was awesome. Of the 3 rooms I booked, 2 were handicap room. The bathrooms have no counter space, only a pedistal sink. So to take care of bathroom needs, getting cleaned up, sorting out pills, made it difficult. I can't think of a reason of why this would be an intended design, but I guess there must be one. But it did add a level of difficulty for the elderly in the rooms.
May 14, 2014
Rated 5 out of 5 by FloridaKeys Great Stay
Enjoyed my stay, great staff, clean rooms, nice riverfront dining and drinks. Valet service was excellent.
June 4, 2014
Rated 2 out of 5 by FLBarCandidate Poor Impression
Highly visible furniture damage(several pieces). Placement of TV and phone inconvenient. TV placement used to obsure damaged surface. Poor lighting, no lamps for sitting area. No luggage stand. Some of these conditions would be understandable for a "budget" priced room but not for an organization that advertizes much better. Even at a budget hotel there would have been lamps at either end of the sofa, either side of the bed and at the desk. When asked for additional lamps, the desk attendant said "we don't have any more lamps." The only reason we remained at this hotel was because of proximity to FL Bar Exam.
March 8, 2014
Rated 2 out of 5 by Nellie820 This hotel was dirty.
The location was perfect, and our balcony view was beautiful with the colorful lit river behind the hotel. The in-room service was spot on, breakfast delicious. Ordered two dishes, and enough for 3-4 people.
HOWEVER, our room was dirty. There was a used toothpick on a small table in front of the couch. Also, the bathroom had hair on the ceiling. We had a room with no fridge, and woke up to find a roach crawling on a *sealed* food container we brought in from the night out in Tampa.
I am a Starwood Preferred Guest and have to come to expect an extremely higher level of cleanliness then what I was shown at Tampa Riverwalk.
February 19, 2013
Rated 4 out of 5 by SeekingQuiet Reserved Quiet Room But Did Not Get One
We enjoyed our overnight stay in this hotel but had disappointment too. The Valet & Club Room Associates were great. We were Very Disappointed though with the amount of "mechanical noise" in our room and outside our door even though a QUIET ROOM was offered by the reservation agent & noted in our reservation. It sounded like we were next to the engine room on a ship. Please don't offer a Quiet Room and then give someone room 616. A mechanical room for the hall was outside our door and our in room A/C was noisey too. The Roar of the Street Sweepers below over the mechanical noise was comical. Expected QUIET Serene Riverview Room but what we got was far from that.
March 1, 2013
Rated 4 out of 5 by Carl Tampa Soul Roll
I thought this was a very nice hotel. The only reason I didn't give an overall Excellent is because the sound proofing was poor. You could hear all the noise from the hallway while trying to sleep during the day. With that said, the room comfort, staff, location and cleanliness were excellent. Great location on the river walk and close to many sites. The room was very spacious and the bed was great! Some of the furniture and fixtures were a bit outdated but it gave a rustic look and did not take away from the appeal of the hotel. The staff was great and I enjoyed my stay. I would stay here again and recommend to others.
January 23, 2013
Rated 5 out of 5 by Gene Great place to stay 'if' you get a river-view room.
We stayed here last year and were very unsatisfied with the room because we had made a reservation for a river-view room and when we arrived ('HE') told us that there were none available. Rooms are terrible with no view, no river-view and no balcony. This time we got a river-view room with a balcony with a very very nice & friendly ('SHE') desk clerk. It was fun to sit out on the balcony and watch the boats go by. Your renovation in process didn't bother us at all. It should look beautiful when finished. Service in the restaurant and bar was great and at a reasonable price. Also a very nice view of the river in the dining room. Glad you got rid of the curtain - - !!!
September 9, 2013
Rated 5 out of 5 by Ashdky Wonderful hotel. Staff exceeded expectations!
The staff at this hotel was amazing. Before I left I called to see if they could do something for my husband's birthday upon arrival. The staff put a piece of cake and a personalized card with all of the front desk staff signatures on it in the room for FREE! The valet staff was great and extremely prompt and professional. We ate lunch in the grill everyday we were there. Our server, PZ was one of kind and was by far one of the best servers I've ever had! The breakfast attendant provided at the club level was super nice and accommodating. Jessica at the front desk was so nice to our family and went out of her way to make us feel special. Although the hotel was booked we felt like special guests and felt that the staff truly cared. We would recommend this hotel to anyone! Unfortunately, it is hard to find this level of customer service. Sheraton Riverwalk Tampa is clearly doing it right!!
May 21, 2014
Rated 3 out of 5 by nel79 Not what expected from Sheraton
originally booked a junior suite, what a waste of money. room was dirty, crumbs on the carpet, ripped curtains, stained tub. Not worth $459 a night. Asked to change a room but were told they are completely booked. Ended up in a regular room for $189 per night. Found cashews on the floor from the previous occupants. During my stay room was cleaned once, however, cashews on the floor were still there.
At some point I reserved a car service for 5 am pick up just to find out nobody actually reserved anything. Disappointment all around. Would not be back or recommend to anyone. Except for a nice lobby, nothing positive!
February 22, 2013
Rated 3 out of 5 by KK65 K. Davis
We stayed here for All State Orchestra for our daughter who was performing. It was great for the location, close to everyting we needed. Disappointed in the age of the hotel, was clean, but old. Stayed in a room by the street and was very noisy, hard to get sleep. We got a discount because of the All State, but for the hotel, I expected much more. Wouldn't stay again, Also was not informed that we got free breakfast, til I tried my card in the hospitality room on our floor the last morning. Paid for room service breakfast the first day, and went out another. Certainly wouldn't have, if I'd been made aware of this.
January 14, 2013
Rated 5 out of 5 by jmd2101 Very Pleasant Stay
This is my favorite hotel to stay in while in Tampa! The front desk employees are always accommodating and friendly. Jason checked us in!!! I appreciate the kind gesture when you're walking through the lobby and you pass the front desk the staff acknowledges you.. very nice touch! The Valet staff is terrific! We were in and out quite often and the Valet attendants always welcomed us back with a smile and pleasant talk. The car was always brought to us very quickly too. The room was beautiful and very clean! Thank you to All the Sheraton employees who made our stay with your hotel so enjoyable.
March 10, 2014
Rated 4 out of 5 by roachnurse Gasparilla weekend
This was a great hotel to be able to walk to the start of the Gasparilla race. Everyone was courteous and the room was clean, yet average. A bit dated but clean. The only thing that bothered me was the naueating ,very strong air freshener they use for the entrance area. It was horrible every time we came or went. Has a nice smell but needs to be toned down a lot.. Getting into the entrance with your car is a bit tricky if you are coming from the other side of the street across from the hotel. No turn signal and lots of oncoming traffic so need to go down two lights before being able to enter into the valet area
February 25, 2013
Rated 2 out of 5 by neq100 Lost and Found non-responsive
I stayed at this hotel during a business trip to Tampa. I had to get up early to catch a flight and I accidentally left a necklace and earrings on the dresser. I called the lost and found the next day and they didn't return my phone call. I called again a week later an still have not heard back from the property. If you forget anything here, consider it forever gone.
The hotel was under construction when I was there so the lobby was torn apart. My room was a 'remodeled' room, but the sliding glass door didn't align properly to the lock, therefore I had to sleep with the door unlocked all night.
I would not stay here if I had a choice between this property and another SPG hotel.
November 20, 2013
Rated 5 out of 5 by Nelson36 Repeat guest, we love the SRW
After 45 years of managing hotels in Florida and Grand Cayman let me say you are doing it right
May 25, 2014
Rated 5 out of 5 by CareH great place for a meeting
I was there for a work meeting, and the meeting rooms were great, sleeping room was great, staff were frienldy and responsive
May 22, 2014
Rated 5 out of 5 by Matt78 Perfect location
I really enjoyed the hotel amenities and friendliness of the employees. The fitness center and pool were the best part of my visit.
March 22, 2014
Rated 3 out of 5 Be sure to keep your room service receipts
Be sure to keep your room service receipts and match them off against your invoice upon checking out. The hotel charged a room service meal to my room in error and when I pointed this out to the guest services person at the desk, she was dismissive and said "once we find out we will email you".
Poor customer service.
I spoke to another guest services staff person and she walked all the way to accounting and rectified the matter (with a smile and apologized for the inconvenience).
First guest services person - poor service
Second guest services person - great service
March 1, 2014
Rated 4 out of 5 by Neenie Evening of fun
We had a wonderful evening which started with drinks and dinner at the Sheraton. Service and restaurant were excellent. We took the shuttle to Straz theater. Driver and front desk were very knowledgeable and happily assisted us.
May 16, 2014
Rated 5 out of 5 by loagy Tampa Bay Riverwalk
My daughter is a student at the University of Tampa, so was thrilled the first time we stayed there to see how close it was, AND even better, how pleasant the view was looking toward the university over the river. As we have continued to visit, I always tell the staff that the Tampa Riverwalk is to me, a second home. Mind you, I do insist upon riverview rooms!!! anne
May 6, 2014
Rated 5 out of 5 by Mom2UniversityofTampa Quick Visit
I could only stay one night but am coming back for Parents Weekend University of Tampa.
Everyone was excellent.
Valet was so helpful hailed me a taxi.
The Shuttle to restaurants was great feature.
Beds were so cozy I dd not want to get up.
can't wait to come back
May 12, 2014
Rated 3 out of 5 by SamR Tired Hotel, but Nice Staff
The staff was fine, but this hotel needs an update. It is close enough to the convention center. It is fine for a quick business trip.
May 16, 2014