Rated 5 out of 5 by Pete2583 A wonderful stay
Overnite stay for the Rockettes Show. Great service from everyone we had contact with, Car valet to the front desk gal, caring staff in the dining room to the shuttle driver , all made us feel that they cared about our stay. This along with a clean and spacious room with a view can't be beat. Your employees are well trained and have a very caring attitude. We'll be back again. Great job, thanks
December 19, 2013
Rated 5 out of 5 by Bungy The River Front view is special
Our stay was very relaxing. We were able to visit several place of interest due to the central location of the hotel, The entire staff was courteous and helpful. The only sour note was the actions of a waiter in the evening restaurant/ bar area. We loved the stay.
December 17, 2013
Rated 1 out of 5 by DBODLO Disappointed at best!
There are much better hotels in the area. If you stay here you will surely be disappointed!
December 16, 2013
Rated 4 out of 5 by visitor28 Good for Business
The hotel was currently under renovation when I stayed. Despite the noise during conference events, the hotel was quiet in the evening and at night. My room was clean and comfortable. The hotel is in downtown and in walking distance to a number of restaurants. I would recommend having your own transportation or use taxis as the shuttle service needs improvement and only takes you in a three mile radius.
December 9, 2013
Rated 3 out of 5 by NauNauD Room
We arrived around 0500 pm and when we entered in the room, it wasn't clean... The person at the front desk barely apologized and expedite me to our new room. We had a new one but windows were really durty, and dust on the desktop.
Beside that, good location, shuttle is great for going out, swimming pool wonderful.
December 8, 2013
Rated 1 out of 5 by Aspen1 Hotel did not notify of construction when booking
Hotel did not notify us of major construction until 3 days before check-in for a Holiday Weekend. There was no time to re-book elsewhere. First night - no heat in the room. Second night - moved to another room and upgraded to a suite. No heat in one of the bedrooms. Only one TV worked (the one in the bedroom that didn't have heat). Service technician had to be called. Compensation was only two free breakfast (buffet) each of two nights. Technician said if the second TV did not work, there would be no others in the hotel. Need to work on being more customer friendly.
Lobby area was being remodeled. Noise during the day/evening.
Normally I would recommend this hotel, but it was just an overall BAD experience!
This hotel has gone through many changes and names throughout the years. Location is good, but if booking, be prepared for surprises.
December 3, 2013
Rated 5 out of 5 by Macie1227 We were treated like royalty!
All of the desk clerks, valets and cleaning ladies were super friendly and most helpful. One of the best places we have stayed in a long time! We'll be back!
December 6, 2013
Rated 2 out of 5 by SandyT bring your own food-there is a fridge.
The hotel is valet only and there's no help getting your stuff in or up to your room. There was some sort of lounge available that the person in front of me received a key to, but I did not. Maybe its for a certain level of SPG, i could never figure it out. I wanted to go in though, because there was food there. and wine. I had just driven to Tampa and was starving but it seemed too sketchy to go out of the hotel in search of food. I was also told there were no reasonable options to grab a bite close by on countless occasions when I asked. The one option they had in the hotel was too pricey and fancy for what i was looking for as a single traveler on business. I survived a lot of the conference I was at on granola bars I brought from home. oh, also, the hallway to the room makes it feel extremely dorm-like but the room was nice once you go in...though the bathrooms were extremely dated and tiny-even for one person.
December 2, 2013