Rated 1 out of 5 by dovetwinz This hotel is unsatisfactory!
The front desk staff was very unfriendly when I arrived. My room was unacceptable. The bathroom was visibly dirty,the shower head was broken and the room was hot because the air conditioning did not work. I was very disappointed with my stay at this hotel.
February 2, 2012
Rated 5 out of 5 by Merkins Great Hotel, Great Location
I had an event at the convention center and the location of the hotel was great. It was an easy walk. The restaurant staff and food were exceptional. Great views of the river. My room was spacious and clean.
June 27, 2012
Rated 1 out of 5 by Martin12 Not what I expected
I went to this hotel for a romantic New Years Eve getaway with my fiance and was utterly dissappointed. We frequently stay at another Sheraton hotel but wanted to try this one out for the special occassion thinking it would be nicer. To begin they did not give us a suite upgrade which is required at all Sheraton hotels because I am a platinum member. They said we could still use the Club suite so I thought ok I will deal with it. From the time we got off of the elevator we smelled a horrible musk smell and the hallway looked more like a motel than a nice hotel. The top problem was that we were obviously on a floor with all dogs. For starters I did not know dogs were even allowed in the hotel! We had constant barking all night long and morning! So much for my romantic getaway... The bathroom needed to be remolded terribly bad and the most disgusting part of the room was the nasty floor. The carpet was soiled, stained and spotted so bad that I did not dare take off my shoes while walking around. I wanted to cry! I will never stay at this hotel again it was the worst New Year's Eve ever!
January 2, 2012
Rated 1 out of 5 by Denny66 This hotel was not Sheraton Quality
I had booked 2 nights with cash and points 2/16-2/17. We only spent 1 night.
The hotel was old and dirty. I hope that my points for the 2nd night will be added back to my account.
February 20, 2012
Rated 3 out of 5 by BMOC Ready for a refurb
Property is in need of a renovation. Staff was friendly enough but rooms are definitely tired. Paint peeling on ceiling, patent leather on headboard cracked, furniture scuffed, carpet stained, and mildew around tub are just a few examples of what I mean by tired. Room service was prompt and tasty. Asked for late check out night before and was told it wouldn't be a problem but associate was not empowered to commit and said we had to ask the next morning (which pretty much defeats the purpose of late check-out). Overall, I would not avoid the property if I needed to be downtown but this property has the potential to be a star once it is remodeled.
March 29, 2013
Rated 2 out of 5 by Joanneintampa noise from other guests wasn't managed properly
There was a room holding a party with at least 15 noisy, drunk people celebrating a wedding in the room below me on the 5th floor the weekend of November 1st.
The hotel management was made aware of the problem many times but didn't do anything until one of the guests lost her temper.
Your hotel's response was outrageous and the management never explained their lack of response to the other guests. We were also there for a wedding and our sleep was interrupted by the noise and then two false fire alarms from the party guests at 2am.
As far as we could tell there were no consequences for the disruption they caused. we found them enjoying breakfast in your hotel the next morning.
if that was going on in my neighborhood, the police would've broken up the party by midnight, not 2:30am after the entire hotel guests found themselves in the parking lot waiting for an all clear on a fire alarm.
please be sure I would not recommend your particular hotel in Tampa, by the river walk to anyone.
November 10, 2014
Rated 5 out of 5 by Lulu99 One of the best hotel stays ever
My stay at the Sheraton Riverwalk was due to the illness of my cousin, who is in ICU at Tampa General. The hospital recommended the hotel and I even got a special rate with breakfast. Everything was exceptional at this property, from the check-in to the lunch the first day. The wait staff could not be more accomodating. I ate three meals there. I even came back to the hotel with my aunt and uncle to have lunch from the hospital. This is a fresh, well-decorated hotel right on the Tampa downtown riverwalk. The area is lovely and the staff could not have been nicer and more professional. It made a difficult time so much easier. Thank you, Sheraton Riverwalk.
February 5, 2014
Rated 1 out of 5 by louis123 Unsatisfactory Rating
this hotel did not meet my expectations. Room was 'tired' and threadbare and the staff was not helpful. I was particularly disappointed in the way my baggage was kept when I checked it with the bellstaff. It was placed in an unlocked room which was visible and open to the lobby. This was totally unacceptable to me and not at all what I expect from a starwood property. I will shy away from any Sharaton Brand hotels as a result of this experience.
March 5, 2012
Rated 5 out of 5 by Erin68 Wonderful experience!
My son just moved to Tampa from the Northeast and I decided to visit him. I chose this hotel and boy, am I glad I did! The staff is what you should be most proud of; they could not have made me feel more welcome. The pool area is beautiful. I ordered room service breakfast one morning and that was excellent and delivered very quickly!
There are some iffy reviews of this hotel out there...DON'T BELIEVE THEM!
Thanks for a great experience :)
August 15, 2013
Rated 1 out of 5 by DisappointedGuest13 The hotel needs to be updated
This hotel was a big disappointment. The carpet was filthy with stains all over room. When walking with my white socks they turned black after 2-3 steps. The hotel did clean the carpet but this made no difference.
Water in shower was a trickle.
The hotel is being used as a dorm for students at a nearby college. Safety was a concern as local restaurants walked the halls and passed our flyers under the doors.
February 13, 2012
Rated 3 out of 5 by Arnie88 SPG?
At check in I was not told of any bonus options available to me as aSPG Gold member.
The hotel looks dated and needs a refresh
October 20, 2014
Rated 5 out of 5 by PerpetualTraveller Good Hotel
Great service in this very well located hotel.
The staff team is great at making sure that all guests are taken care of quickly and efficiently.
The hotel itself is nice, great views on both the river and downtown.
The only less satisfying aspect is that the lobby is a bit small with limited seats and tables, yet it features nice large flat-screens.
June 25, 2012
Rated 5 out of 5 by bboop Friendly & courteous staff
My husband & I recently stayed at your hotel for an event we had at the convention center. Great room, great river view, great service.
The only issue we had was with the Ashley Street Grill. When you use your debit card, they hold an additional percentage and do not disclose this information prior to the charge.
July 8, 2012
Rated 4 out of 5 by Andrew333 Good service, decent accommodations
Let me start with the location of the hotel. It's nicely situated in downtown Tampa along the river and all river view rooms have a nice view. Close to the Times forum, downtown restaurants and nightlife.
Secondly, the staff was great! Very friendly and welcoming...seemed happy to be there. The SPG recognition however has never been great, but could be because of the time if year.
The rooms have balconies which is nice these days as many no longer have these. The hotel is an older hotel and I would suggest they need to make some improvements to stay relevant and to continue to attract repeat visitors as there are many options near by.
The restaurant was a pleasant experience, situated along the river and they fill the tables along the window first...good breakfast.
Keep in mind it's a downtown hotel and will only offer valet parking.
Overall a good option and with some improvements with both SPG recognition and some room updates, will continue to be a potential option as I travel in Tampa.
March 12, 2014
Rated 5 out of 5 by Andrew24 Great stay
My fiancé and I stayed for three nights while sitting for the Florida bar exam. We found every member of the staff to be exceptionally frIendly and accommodating. The service made taking the exam less stressful and more comfortable. We would recommend this hotel to our friends.
July 28, 2012
Rated 5 out of 5 by khagerty Awesome HOTEL!!!
This hotel was amazing! Great Views of the River and UT!!! I wish I could have stayed longer! The staff went out of there way to accommodate myself and others in my party. If you haven't stayed here you are missing out!
August 8, 2012
Rated 5 out of 5 by chef22 desk manager went out of her way to help
Staff here is very responsive and does the right thing. I had issue with parking my truck and without hesitation the manager on duty found a spot for it and all was done! Room was very clean and decent facilities.
July 16, 2012
Rated 5 out of 5 by Paula26 Great Location, Beautiful View of the River & Friendly Staff
The Sheraton Tampa Riverwalk has a location, that seriously can’t be beat. Resting on the shores of the Hillsborough river the Sheraton Tampa Riverwalk is within walking distance, I’m talking a short walk with kids in tow here, of the Tampa Museum of Art, the Glazer Children’s Museum, the Curtis Hixton Park, Tampa Bay Times Forum, Tampa University and the Starz Center and a 5 minute drive (or less) from the Florida Aquarium, historic Ybor City and so many other places worth visiting. The Teco Streetcar station is just about a block away. If you don’t feel like walking or taking the historic streetcar you can simply use the hotel’s free shuttle service anywhere within a 3 mile radius!
From the minute we arrived we notice how friendly everyone was, from the valet to the front desk staff everyone greeted us with a smile and seemed sincerely committed to making our stay a great one. Dante the concierge was super helpful and awesome with the kids.
The rooms are clean and comfortable with an amazing view of the river and we had own private balconies. The bathrooms where a little small and the hotel is not that new but the comfort and great service more than made up for that. The 3 complimentary water bottles where also a nice touch.
June 1, 2013
Rated 5 out of 5 by mroseb birthday cake
When we arrived the clerk jumped through some hoops to provide us with our request for a river side room. I thanked her and joked that she did that before she even knew that it was my birthday. Fifteen minutes later room service knocked on the door with a gorgeous piece of birthday cake!! It was sooo sweet and thoughtful!!
The river was so peaceful to watch with all of the crew teams practicing. The beds are super comfortable with great pillows and soft sheets. We also loved the chilled "veggie" water in the lobby that had celery and carrots floating in it.
Would defiinitely stay here again!
March 20, 2013
Rated 1 out of 5 by President Extremely Disappointing
When you have to go to the bathroom using your leg to hold the toilet seat up, something is wrong. There was a full garbage can under my desk. The previous tenant left a lot of trash (food, gold fish). There was a coffee maker but no coffee. The sliding glass doors were slightly opened and not locked. I am not that old but found watching regular TV hard to do with all of the 'upsell' going on. I had to fight through your advertisements just to watch the news. Lots of petty fees for both TV and using Wifi. Staying at a hotel should be rather easy. The poor cleanliness factor will cause me to rethink where I stay. I rarely write reviews, except where I feel you need honest feedback. You need to improve.
February 18, 2014
Rated 4 out of 5 by skyblue Excellent staff made all the difference
I stayed at the Sheraton Tampa Riverwalk for three nights for a conference. The location was good, though this part of the river walk was not the most attractive part. But what really made this stay very pleasant was courteous and professional staff. Alexandra and Andrea at the front desk helped us with the problems we were having (our fault, not theirs) with the registration with smiles and efficiency. I was very impressed with both of them. They are great representatives of Sheraton. Other staff members were very good, also. Oh one other thing --- the bed was very comfortable, which really helped after a long day. The only reason that I did not give 5 stars is because the food at the restaurant was mediocre even though the staff were great.
October 28, 2014
Rated 1 out of 5 by JT2192 Can I get my money back?
My wife and I are frequent travelers for leisure, not business. This was her birthday weekend and we wanted a wonderful romantic night in a great hotel. We have stayed in many hotels in Tampa that were cheaper, much cheaper, and much nicer. To start, I got a great price on a big suite on the 4th floor after working with Tiffany. She was very nice and reassured me that the quality of the suites far superseded the rooms. I say that because there were many reviews (129 and I read them all) that commented negatively about the rooms conditions at the hotel about the age, furniture quality, cleanliness, etc. Well she was wrong. Where do I start? Lobby was nice, and that was it, we got there two hours before check in and I was reassured that the room would be ready early, but if not OK, that is prior to the 4:00 check in which is later than most hotels to begin with. Finally at 4:10, after having to check with the front desk over 5 times during our two hour wait, (with them never checking on us or getting back to us as they promised while we sat at the pool), the SUITE was ready. Well we get upstairs and the second I walk in I know we’re in trouble. The room is hot, almost muggy, which it then took 3 hours to cool off. The maintenance man is in the suite fixing a curtain because it fell off the wall, and he didn’t finish until about 4:30. The complimentary champagne and fruit we got didn’t show for over two hours, 4 phone calls, and a lot of excuses later. The room was disgusting; I mean it made us feel dirty being in there. The bathroom door lock didn’t work, all and I mean all the A/C and air vents were dirty and dusty, the TV’s, the glass sliders, the mirrors, all of them, and the windows on the French Doors separating the two rooms were covered in greasy finger prints and smeared nasty whatever. The furniture was all nicked and chipped and very old, the carpets were faded and unclean. There were noticeable large amounts of repairs in the ceiling from water damage and lots of calking in the shower. The screws holding the handicapped bar in the shower were all rusted. The shower pull to convert the water from tub to shower barely worked. The latch lock on the main door was falling off. There was human hair all over the tile floors and there were feathers and small pieces of food all over the carpets. We never stayed out on the huge deck because it was dirty, smelled of cigarettes and most of all there were areas of paint falling down from the outside ceiling that were the size of silver dollars. The bad paint areas were huge, it looked like a condemned building, dirty, disgusting, unclean, old, and falling apart. Even the fire sprinklers in the walls and ceiling were rusted and some were sticking out of the wall an inch or two exposing the pipes. I don’t even know if they would work. The sofa/sofa bed and chair in the living area looked all faded and dusty as if they pulled them out of some bachelor pad or Salvation Army down the street. They seriously looked about 20 years old. The staff on the floor was less than pleasant, almost cold. We wanted another room but they we were told by the front desk that they were sold out. We would have left immediately except due to the Tampa Fair and the Night Parade in Ybor City, rooms were impossible to find that night. We booked this room, this event, this weekend over a month in advance, if the suites are in better condition than the rooms, I would hate to see the rooms. The walls in the hallways had lots of damage with water stains on them. For a $500 a night suite this place was worse than a $69 roadside motel in the middle of nowhere. A refund of our money would be a start; a huge apology is needed as well.
February 11, 2013
Rated 5 out of 5 by John180 Great Location at good price
We enjoyed staying downtown, we loved the club access, however the main man running the club needs to be a bit more friendly. One example is at breakfast you have to ask him for orange juice. Where the others who ran breakfast, put out pitchers of orange juice and they were in the club talking to you making you feel at home. Also need to do something with the high price parking. In Florida, you are not expecting to pay for parking. I would think if you are on the club level parking should be included.
Also great pool, would have been nice to have a hot tub.
July 19, 2014
Rated 1 out of 5 by YYCShaun Horrible Stay
Stayed in this hotel after being told by SPG that the construction was completed. Durring check in, I was told the Club floor was under construction so they would put me on another floor. My room, I think had new carpet and old furniture. It had a broken desk and was sagging in the middle. The room looked old and dated. My stay was three nights and every morning I woke up to the construction staff trying to get into my room and banging on the door. The first morning this went on for a long time until I called the front desk. The building is old and feels like a bomb shelter. I can't help but wonder what made them renovate this property instead of starting over with a new building. If this was my first stay at a Sheraton it would have been my last.
January 17, 2014
Rated 3 out of 5 by Nick3Jenn son's anniversary
disappointed! awakened by a crane BEEPING at 7 a.m. "Complimentary" breakfast not offered (told included). $40 charge for parking not mentioned when reserved. Luckily, Son and "Daughter" were moved to better room and no crane on Sunday morning. Obviously, Starwood Reservation center and hotel personnel need to get on same page. Disappointed!
November 19, 2014
Rated 3 out of 5 by asking1963 Our room had disappointing issues...
1st T.V. did not work, maintenance came 1 hr later and fixed it and then returned with new remote.
2nd There wasn't a Menu .
3rd Toilet seat would not stay up, had to remove tank lid.
We expected better service and quality ....
November 26, 2014
Rated 5 out of 5 by VDDS Friendly Staff
My husband and I stayed at the Sheraton Riverwalk while I was attending a conference held at another local hotel. The reason I booked here was I wanted to be out of the hub bub of the conference people after hours and the Sheraton was only a block away. To my delight the Sheraton was a great pick. Friendly staff, great rooms, great food. We ate both of our evening meals at the River's Edge (formerly Ashley Street Grille) Justin was a great waiter and paid just the right amount of attention to us. We also had a fantastic buffet breakfast which set the beginning for my whole day at the conference. We enjoyed walks along the riverwalk at night and enjoyed sitting out on the balcony overlooking the city. Great visit and we will stay here again next year when the conference rolls around.
July 19, 2014
Rated 2 out of 5 by Louise2014 Not up to the Starwood Standard
While on business travel my husband and I had terrible experience. The air-conditioning was not functioning therefore our sleep was terrible at best. The bathtub would not drain so by the end of a shower you were up to you knees in water. Later fifty water began to pour out of the air vent over the bathroom sink. My husband called maintenance who opined it was sewage. All this was communicated when we checked out. I was given $30 off the bill which is paid by my company. I was told I would receive many points (for additional stays) to compensate us. The points were never received. Please note all the employees / associates were very helpful and professional.
May 10, 2014
Rated 5 out of 5 by Susan2012 The customer service at this hotel is outstanding
We had originally booked another hotel for our 2nd honeymoon celebrating our 25th wedding anniversary. When we arrived the hotel was awful. We had no reservation when we walked into the Sheraton Riverwalk. When Kyle Hagerty at the registration desk heard our story he gave us a great room on the Club level, free parking and free breakfast all at the AAA rate! Also Donteh the consierge in the Club room and Laurie the waitress in the restaurant are to be commended for their excellent customer service.
January 2, 2013
Rated 2 out of 5 by cookie3376 Superb location not utilized well
You could not ask for a better location than this hotel in Tampa, but it fails to make the most of that factor. The restaurant was a big disappointment......there were large paint and cement chips in the wall outside our room.........we waited over an hour for a shuttle which was to arrive "in five minutes." Aside from that, our room was comfortable and clean except for large stains on the carpet. Having stayed in dozens of Sheratons around the world, we find this to be below par.
December 8, 2011