Rated 5 out of 5 by Venkat430 Awesome experience every week
This is a great hotel to stay. We travel every week and stay in this hotel. Staff is very nice. The front desk agents are really nice. Great job by Elisha, Amanda and Samantha..... Keep up the great work.
September 20, 2016
Rated 5 out of 5 by Map15 Sheraton Stay
I would recommend this hotel to stay because its awesome. The rooms are nice and clean. the staff was so nice and helpful., would stay again.
August 26, 2016
Rated 5 out of 5 by SStephens Corporate Meeting
We recently conducted a large half day conference at the Sheraton Downtown Riverwalk which included a few moving parts and last minute detail changes to the day. Without a doubt, the staff were excellent and attended to our every need to ensure the event was executed to a very high standard. Bill, Kirwin, Will, Kelly & Daryll, we truly couldn't have made this event what it was without the help and professionalism from you all. We appreciate you all!
August 25, 2016
Rated 4 out of 5 by JEdw2016 Great Business Travel Hotel
I’m a loyal SPG member and choose your hotel whenever I can. This was a quick 2 day trip for me; my second stay at your hotel. Your staff has been helpful to me during my stays and I appreciate it.
August 22, 2016
Rated 4 out of 5 by Silk28 Good service
The service at the hotel was excellent. The staff was warm and friendly .
August 19, 2016
Rated 4 out of 5 by BoyCSt8Fan Another Good Stay at This Hotel
From our initial stay a few years ago until now, the points it costs to stay have increased by 3,000 (10,000 per night) and the valet parking has increased by $3.00 ($20 + tax). These are the only negatives, really.
We stayed 3 nights this last trip.
The Club Lounge has increased their quality of food, offering a full breakfast and the evening offerings are usually good as well. Kendra and George(?) were pleasant in the mornings and evenings respectively.
The bartenders at this location are very, very good as is the menu; much better than your typical hotel bar. The lobster mac & cheese is incredible and the chowder is very good as well.
Quick, efficient service from check-in to check-out. Any minor inconveniences are dealt with in a reasonable time frame.
This property is within walking distance to museums and plenty of good places to eat.
If available, get a room with a river view.
August 6, 2016
Rated 5 out of 5 by mp2727 Customer service is outstanding!
This hotel has a great location downtown. It also has some of the best customer service I've experienced at a Sheraton. Everyone I've interacted with has been helpful, courteous and knowledgeable. Thank you very much for the superb experience!
July 18, 2016
Rated 4 out of 5 by Verified Reviewer Enjoyed our stay
This was my second time at this hotel and I booked it because of the riverview rooms. Our room was comfortable, although it never got as cool as we would have liked. I prefer rooms with bathroom exhaust fans and there was no refrigerator in the room, but the bed was comfortable and the pool is great. Our riverview was nice, although we looked out over the top of the dining room below. Love being right on the Riverwalk and at night the city lights were great. We would come back.
July 18, 2016