Rated 4 out of 5 by CPERN would highly recommend
have stayed here many times, always a good experience. Comfortable, polite staff, good food.
September 6, 2014
Rated 5 out of 5 by JP78 Newly renovated & fantastic staff
My daughter goes to U Tampa so this hotel is close and easy to walk across bridge to campus .Hotel location is also close to downtown area for walking tour and it's great to take the hotel shuttle downtown which also goes to airport. The newly renovated lobby is very big and airy. All staff I have had contact with are friendly, helpful, and professional. I have stayed in rooms both on the city side view and river view. All rooms have been clean and comfortable. Sitting by pool has a great view of the Hillsborough River and the U Tampa campus which at night is beautiful.
August 24, 2014
Rated 5 out of 5 by Jojolynne The Hotel Staff are the best I've ever encountered
After driving 17 hours from New York i arrived at the Riverwalk around 10:30 in the evening. upon arrival i find out that my reservations were not for that night but for the week after. Jessica at the front desk was wonderful and was able to find me a room for the four days i had planned on staying. Rachel was able to refund me my money that i booked for the week after from CCR. What started out to be very stressful amd very expensived ended up to be a very enjoyable couple of days with my son who is a student at the University of Tampa
August 25, 2014
Rated 3 out of 5 by bendall City View Rooms are Very Noisy
My room was a city side view with a balcony on the 6th floor with the Sheraton Club. I like the convenience of the Club and the staff there were great. Nice views of the river.
The slding doors on my balcony did not close properly and allowed significant traffic noise from the street below. Also, my room was across the hall from the ice machine which was loud and very noisy particularly when other hotel guests would use it.
Sheraton should seriously consider updating the sliding doors for better sound
The location of the ice machine, particularly on a Club floor, should not be directly across from guest rooms. Consider a separate room/alcove like most other hotels do.
August 20, 2014
Rated 1 out of 5 by Unhappy1 How many things can go wrong with one stay?
Booked: King bed, Deluxe room, RIVERVIEW with breakfast for two, for two nights
Received: STREETVIEW (noisy), double beds, one night (they corrected the one night when my husband gave them my confirmation number, but did not reactivate our keys to room), husband locked out of room for 4 hours while I was attending seminar due to above. I was told by Laura(manager) I should have booked the room in both of our names even though I received two keys. When I called from my room to the desk to ask for my other breakfast pass the clerk told me he heard I was unhappy. I called Corporate to report and the GM was suppose to call me and has not at this time. I will tell everyone I know about my AWFUL experience!!!!
March 23, 2013
Rated 5 out of 5 by Chattykathi Save My Room, I'm Coming Back!
Stayed here when we brought our daughter down to the University of Tampa. Great location, could see UT from our balcony on the club floor. Room was quite large and up to date. Balcony was extra large and we spent plenty of time watching the changing lights on the drawbridge. Club room was kept well stocked and the young man working Monday through Wednesday couldn't have been more attentive. Will stay there when we go back for parents weekend!
August 22, 2014
Rated 5 out of 5 by JoanneC Great Downtown Location on the Riverwalk
Location is convenient to downtown area and the University of Tampa. Staff is extremely accommodating and friendly. Hotel has been newly renovated.
August 25, 2014
Rated 2 out of 5 by actampa Great Staff - Horrible policies
I stayed at the hotel over this past weekend and the experience was less than satisfactory. Upon checking in for a reservation made nearly 2mos in advance, I was told the system had crashed and it would be a while before anyone could get into a room. This was understandable, since there was a huge convention taking place a couple of blocks away,and there were probably hundreds of people trying to check in at the same time. I arrived for check in at 6pm and did not get into a room until 8:20pm. During the wait, all guests were given a voucher for 2 drinks and an appetizer at the hotel bar/restaurant. The problem: they ony had 1 Bartender on staff, and the poor guy had to play the roles of Host and Server at the same time! He handled it very professionally, but a lot of less understanding guests were very annoyed and vocal about it. They were personally escorted to thedir rooms before me.
I have to say, the most pressing issue I had with the hotel was that I was not notified before or after making my PREPAID, NONREFUNDABLE reservation that the only parking offered for the hotel is Valet - for which a guest pays $18 per night! Because my friend brought a car as well, I paid nearly $78 for a 2 night stay. This is absolutely something that should be disclosed before a guest decides to book with the hotel. For some, this unexpected fee can make a huge impact. The room was satisfactory, especially for the price. They could improve greatly by making more electrical outlets available and by adding a fan to the bathroom.
Otherwise, the staff was actually wonderful and very attentive. They did their best to resolve the issues that they could and handled the difficult guests very well.
August 4, 2014