Rated 3.7 out of 5 by 474
Rated 2 out of 5 by ATXnavigator Melissa Saved Our Stay
We stayed for three nights while attending a conference with 20,000 people at the nearby convention center. The hotel was extremely understaffed, however, Melissa at the front desk really saved our stay. Despite having an extremely high demand on her as the only staff during our first evening she made sure everyone was taken care of in a timely and professional manner. The facilities and staffing clearly need work to support the one bright spot they have in Melissa.
February 7, 2016
Rated 5 out of 5 by KristinaSPG6 SPG employee LOVED THIS PROPERTY
I must commend all of the staff and management on my recent stay. At first I was upset at the out dated room but honestly this hotel makes up for it in detail and customer service. Every employee I was in contact with was beyond helpful and treated me like a queen, my guests included. Kudos to Cory in the bar, Alejandro at the desk and Kayleigh in room service. All excellent employees with superb customer service!!! I will absolutely be back !!
December 3, 2015
Rated 5 out of 5 by Samiam33 Great hotel
Great accommodations, amazing staff and close to where I needed to be.
October 5, 2015
Rated 5 out of 5 by mich2015 nice staff
enjoyed short stay will be back
October 4, 2015
Rated 5 out of 5 by 2Relaxed4 Relaxing Weekend
Two day visit to relax and finish week of travel.
Staff was extremely cordial and professional.
Buffet breakfast was outstanding
September 30, 2015
Rated 4 out of 5 by CATRB nice but needs more refurbishing for the room prices
I was given a room with an adjoining door option (not at my request) and were able to very plainly hear all the conversations and children's noises coming from that room next door, into the late evening hours - 10:30 onward.
Rooms definitely need soundproofing! Not a restful night.
September 14, 2015
Rated 3 out of 5 by Flyingtailor Wrost Valet Parking
If busy takes a very long time for Valet parking long waits for parking when checking in or getting car for going out. Rooms in need of a serious reno.
Hotel in good locations downtown Tampa. For money paid good valve but needs some reno soon.
September 8, 2015
Rated 4 out of 5 by Mac911 Nice features but very noisy
Convenient central location
Staff professionalism is excellent
Rooms are clean, updated, and bed is comfortable.
Rooms are located either on streetside or facing river. This is a downtown location on a major thoroughfare with non-stop traffic. We were given a room on streetside even though the hotel was not busy. I'm sure it is well understood how noisy the street side rooms are. I find it a great discourtesy not automatically being assigned a riverside room until there were none available. We were certainly not 'preferred' guest this stay.
Another item is the "Green Choice" program. We opted to forego room service by hanging the card outside our door only to learn that promo only qualifies starting on your second night. This is not explained anywhere except when you enquire at guest services. So even though we had no room service there was no benefit for it, including replenishing the coffee etc.
July 24, 2015