Rated 2 out of 5 by Joanneintampa noise from other guests wasn't managed properly
There was a room holding a party with at least 15 noisy, drunk people celebrating a wedding in the room below me on the 5th floor the weekend of November 1st.
The hotel management was made aware of the problem many times but didn't do anything until one of the guests lost her temper.
Your hotel's response was outrageous and the management never explained their lack of response to the other guests. We were also there for a wedding and our sleep was interrupted by the noise and then two false fire alarms from the party guests at 2am.
As far as we could tell there were no consequences for the disruption they caused. we found them enjoying breakfast in your hotel the next morning.
if that was going on in my neighborhood, the police would've broken up the party by midnight, not 2:30am after the entire hotel guests found themselves in the parking lot waiting for an all clear on a fire alarm.
please be sure I would not recommend your particular hotel in Tampa, by the river walk to anyone.
November 10, 2014
Rated 1 out of 5 by Hoover Worse stay in 15 years I will not return
For a 50 million make over the rooms were skipped bed was fourteen years old with blood and red stains all over it, the wall paper was falling the lights were spray painted with silver paint the drips on the doors in the bathroom horrible handle faucets were caulked and ugly photos of all
November 9, 2014
Rated 3 out of 5 by MrsOM Unfortunate experience
I was a guest from October 31-November2. I was staying at the hotel for a wedding. In an effort to surprise the Bride and Groom with a decorated room I called one week before my arrival to request an early check-in for my room and the bride and grooms room, we had adjoining rooms. I was confirmed early check-in, 10am. for my Friday morning check-in. I arrived at the hotel at 11am and was informed that my room was available however the bridal sweet was still occupied. The concierge assured me they would call me when the room was available. At 3pm the room was still not available. At 5pm the bride arrived and the room was still unavailable. The bride was finally able to check in at 6pm the evening of her rehearsal dinner and ended up having to get ready in my room. That evening I called housekeeping to bring linens for the pull out couches in both rooms and it ended up taking 2 hours and 3 phone calls to housekeeping. My main concern over this weekend was to give my sister, the bride an amazing wedding experience. Throughout the remainder of the weekend we experience equally slow and unresponsive service. To top it all off I still have not received credit to my Starwood account for my stay. I would like to receive contact from a manager about this situation as soon as possible.
November 17, 2014
Rated 3 out of 5 by Nick3Jenn son's anniversary
disappointed! awakened by a crane BEEPING at 7 a.m. "Complimentary" breakfast not offered (told included). $40 charge for parking not mentioned when reserved. Luckily, Son and "Daughter" were moved to better room and no crane on Sunday morning. Obviously, Starwood Reservation center and hotel personnel need to get on same page. Disappointed!
November 19, 2014
Rated 3 out of 5 by freqtampavisitor This stay wasn't up to par
Fire alm 2 am. 1st fl rm.
November 4, 2014
Rated 3 out of 5 by Arnie88 SPG?
At check in I was not told of any bonus options available to me as aSPG Gold member.
The hotel looks dated and needs a refresh
October 20, 2014
Rated 1 out of 5 by Unhappy1 How many things can go wrong with one stay?
Booked: King bed, Deluxe room, RIVERVIEW with breakfast for two, for two nights
Received: STREETVIEW (noisy), double beds, one night (they corrected the one night when my husband gave them my confirmation number, but did not reactivate our keys to room), husband locked out of room for 4 hours while I was attending seminar due to above. I was told by Laura(manager) I should have booked the room in both of our names even though I received two keys. When I called from my room to the desk to ask for my other breakfast pass the clerk told me he heard I was unhappy. I called Corporate to report and the GM was suppose to call me and has not at this time. I will tell everyone I know about my AWFUL experience!!!!
March 23, 2013
Rated 4 out of 5 by skyblue Excellent staff made all the difference
I stayed at the Sheraton Tampa Riverwalk for three nights for a conference. The location was good, though this part of the river walk was not the most attractive part. But what really made this stay very pleasant was courteous and professional staff. Alexandra and Andrea at the front desk helped us with the problems we were having (our fault, not theirs) with the registration with smiles and efficiency. I was very impressed with both of them. They are great representatives of Sheraton. Other staff members were very good, also. Oh one other thing --- the bed was very comfortable, which really helped after a long day. The only reason that I did not give 5 stars is because the food at the restaurant was mediocre even though the staff were great.
October 28, 2014