Rated 5 out of 5 by HWood Great Sheraton Property
The Sheraton Tampa Riverwalk is a great SPG property. The staff really does their best to accommodate all guest. The rooms are quite roomy and the restaurant provides excellent food if you don't feel like leaving the hotel. The gym is also a great feature of this hotel, as it provides your standard equipment plus additional things to help you condition and de-stress.
Overall, I do recommend this property for individuals who want a nice property and within walking distance to many downtown restaurants.
December 10, 2014
Rated 5 out of 5 by Dawn677 SPG is the key
We stayed here for a business trip for my husband. I tagged along for the week as well. What an amazing hotel. The staff was the best I have seen. They were all so friendly and helpful. I loved the SPG program. When we checked in we got our instant upgrade to the club level. What a welcome surprise. Real breakfast (eggs, bacon, sausage, oatmeal...etc), snacks all day including a selection of drinks, and appetizers at night. I told all the members of our group that they should have signed up for the SPG as well because it was a free membership that really pays off. I will be revisiting this hotel and others in the chain for sure. I have already booked a room for tonight at a sister hotel closer to home.
December 5, 2014
Rated 1 out of 5 by Unhappy1 How many things can go wrong with one stay?
Booked: King bed, Deluxe room, RIVERVIEW with breakfast for two, for two nights
Received: STREETVIEW (noisy), double beds, one night (they corrected the one night when my husband gave them my confirmation number, but did not reactivate our keys to room), husband locked out of room for 4 hours while I was attending seminar due to above. I was told by Laura(manager) I should have booked the room in both of our names even though I received two keys. When I called from my room to the desk to ask for my other breakfast pass the clerk told me he heard I was unhappy. I called Corporate to report and the GM was suppose to call me and has not at this time. I will tell everyone I know about my AWFUL experience!!!!
March 23, 2013
Rated 2 out of 5 by Joanneintampa noise from other guests wasn't managed properly
There was a room holding a party with at least 15 noisy, drunk people celebrating a wedding in the room below me on the 5th floor the weekend of November 1st.
The hotel management was made aware of the problem many times but didn't do anything until one of the guests lost her temper.
Your hotel's response was outrageous and the management never explained their lack of response to the other guests. We were also there for a wedding and our sleep was interrupted by the noise and then two false fire alarms from the party guests at 2am.
As far as we could tell there were no consequences for the disruption they caused. we found them enjoying breakfast in your hotel the next morning.
if that was going on in my neighborhood, the police would've broken up the party by midnight, not 2:30am after the entire hotel guests found themselves in the parking lot waiting for an all clear on a fire alarm.
please be sure I would not recommend your particular hotel in Tampa, by the river walk to anyone.
November 10, 2014
Rated 1 out of 5 by Hoover Worse stay in 15 years I will not return
For a 50 million make over the rooms were skipped bed was fourteen years old with blood and red stains all over it, the wall paper was falling the lights were spray painted with silver paint the drips on the doors in the bathroom horrible handle faucets were caulked and ugly photos of all
November 9, 2014
Rated 4 out of 5 by Matthew31 Excellent Customer Service
Al staff were very accommodating and friendly. Nice rooms
December 8, 2014
Rated 3 out of 5 by MrsOM Unfortunate experience
I was a guest from October 31-November2. I was staying at the hotel for a wedding. In an effort to surprise the Bride and Groom with a decorated room I called one week before my arrival to request an early check-in for my room and the bride and grooms room, we had adjoining rooms. I was confirmed early check-in, 10am. for my Friday morning check-in. I arrived at the hotel at 11am and was informed that my room was available however the bridal sweet was still occupied. The concierge assured me they would call me when the room was available. At 3pm the room was still not available. At 5pm the bride arrived and the room was still unavailable. The bride was finally able to check in at 6pm the evening of her rehearsal dinner and ended up having to get ready in my room. That evening I called housekeeping to bring linens for the pull out couches in both rooms and it ended up taking 2 hours and 3 phone calls to housekeeping. My main concern over this weekend was to give my sister, the bride an amazing wedding experience. Throughout the remainder of the weekend we experience equally slow and unresponsive service. To top it all off I still have not received credit to my Starwood account for my stay. I would like to receive contact from a manager about this situation as soon as possible.
November 17, 2014
Rated 3 out of 5 by Arnie88 SPG?
At check in I was not told of any bonus options available to me as aSPG Gold member.
The hotel looks dated and needs a refresh
October 20, 2014