Rated 5 out of 5 by JoyfulMe Wedding Weekend
Excellent all around, from check-in to
May 27, 2015
Rated 2 out of 5 by mchloe47 Not what I expected at all for a Sheraton
This is my first time staying at a Sheraton. I have heard good things about Sheratons in general. For the cost of this hotel & all the extra hidden fees and amentities you must use...it was completely not worth it. They charged us twice at the bar. Once through the room and again with a separate credit card we used to pay with at the bar. We are still trying to get it fixed even though we pointed that out to them before we checked out. No one has been answering or returning calls. Another thing is the reason we stayed here was for my daughter's girl scout troop end of year trip with their hard earned money. The shuttle left them the one time and took forever to get them later and these are 6 & 7 year old girls. They messed up my reservation also so when I went to check in they said I had no room reserved under my name. They make you valet park only and it's $18 plus tax to park overnight. A rip off for how poor the service was at the hotel although the valet boys were the most reliable and diligent of all the staff there. The air in the room was way off from the reading....it was always feeling warm & humid in the room even if the temp was turned down low. No fridges or microwaves in the room. I thought that was pretty much standard these days especially for the cost per night for a room. This is majority of the issues...there's some other on the list that are smaller but I don't want to be writing all day. I would not recommend this hotel to anyone nor would I ever stay here again. I have stayed at inexpensive hotels with better service than this. I expect more for the name (Sheraton) and reputation and price.
May 21, 2015
Rated 5 out of 5 by 2Relaxed4 RELAXING
The perfect place for a relaxing weekend.
For a pretty and healthy start, walk the River Walk right out your back door. Visit the Tampa Museum up the street or walk to the Convention Center or Arena.. Excellent restaurant and an outdoor pool. with a nice view
May 18, 2015
Rated 5 out of 5 by vickyg great people
this hotel was great .they have a lot of nice people like meko,corey,dan,scott,edgar and jose,plus people at the front desk ,they were the best the only problem I had was with 2 guys outside that were there to help and they did not do anything to help.when we first got there we had bags and they did nothing 2 help they said that they were going to have problems and when I went to the mall they opened door then walked away did not even helped .there was only 2 guys that did not even helped everyone else was great .I don't know there names but would remember what they looked like.MEKO,COREY,DAN,SCOTT,JOSE,AND EDGAR WAS THE BEST.we will be back july 3rd,we loved it there
May 16, 2015
Rated 1 out of 5 by Mandy15 non-accommodating
We booked a room at the Sheraton Riverwalk for one night. Our daughter being a gymnast, we arrived in Tampa for the AAU State Gymnastics Meet that was held at the Convention Center. We experienced a series of issues that resulted in a terrible stay. Upon entering our room I noticed an unpleasant stain on one of the bed skirts. We decided to eat dinner at the hotel that evening, upon receiving our food I quickly realized that I could not eat the Chicken Caesar Salad. Only after my husband testing it for himself and confirming it was horrible we ended up returning it. I noticed on the kids menu breakfast started at 6:30am, which would of been perfect given the fact my daughter needed to be at the convention center to compete by 7:00a.m. The next morning my husband went down to the dining room around 6:45a.m. to get 1 small box of cereal and milk so our daughter could eat before competing. Only to be informed by the waitstaff woman who was present at that time that breakfast was not until 7:00a.m. (we had also been informed that the kids menu that stated breakfast was at 6:30am was outdated). My husband tried to explain to her we needed to be at the convention center by 7a.m. and that we would pay for the cereal but she did not want to hear that and just repeated that breakfast was at 7a.m.
I want to state that we were not requesting eggs or pancakes or even food for myself, husband or 6yr old son who was also in tow, we simply just wanted a box of cereal and to make sure my daughter was fed before her meet. Unfortunately, we had no other option but to leave for the competition without having fed her. It is heart wrenching when I had to hear my child's stomach growling and her saying to me "Mommy I'm hungry". It is for this reason alone, putting all other issues aside we will not return nor recommend Sheraton Riverwalk to anyone in the future.
April 30, 2015
Rated 1 out of 5 by Sharkswave Smoke detectors set off by using showers
This was my first stay at any Sheraton Hotel. I was in room 636. The room was nice. The hotel was nice. The hotels customer service was great. I was not happy with the hotels in room smoke detectors. While I was showering for evening before bed the smoke detector went off. I got out of the shower to see why. It ended up being from fog coming out of the bathroom. How odd. The smoke detector continued to go off 4 more times throughout the night. I eventually unplugged it and put it in the hallway for maintenance to collect. Throughout the night I could here smoke detectors in other rooms going off. The hotel was aware of this issue, but hasn't fixed the problem. If you value a good nights sleep, this isn't the hotel for you. I would not recommend this hotel.
April 28, 2015
Rated 5 out of 5 by ShivM Excellent location.
The location and view from the room balcony were excellent. We enjoyed the easy and convenient access to the unique River walk. If we are in Tampa again we will certainly come and stay at the hotel.
April 24, 2015
Rated 2 out of 5 by Mikebre There are far better options in Tampa
It's a busy week in Tampa, so I had to go out of the norm and stay at the river walk sheraton. Never again... I spend 3 weeks/month on the road and what matters to me most is clean room, safe location, and a QUIET room. Not near an elevator/ice machine netted me room 1 above the valet pull in which quickly became room 2 which was immediately situated above the valet parking area. Most hotel personnel will make it right...not this one. Beware business travelers.
April 7, 2015