Sheraton Park Hotel at the Anaheim Resort

  • 1855 South Harbor Boulevard
  • Anaheim,
  • California
  • 92802
  • United States
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Rated 4 out of 5 by 462 reviewers.
Rated 3 out of 5 by This hotel needs help! Our check-in time was supposed to be at 4PM - however, one room was not ready until 4:20 and the second at 4:45. This despite the fact we actually checked in at 1:30 and were told by the male front desk clerk that they were cleaning the rooms. He did nothing to hurry the housecleaning staff despite two visits from me after we had checked in. On one room (#823), the door latch would only work from the outside if you jammed down hard on the handle. The same room had a faulty thermostat and the air conditioning never really cooled down the room, even if the thermostat was turned down to the lowest setting. In order to try to cool that room, we had to leave the connecting door to Room 825 open. I did not ask the staff, during our visit, for any comps as the front desk clerk had been so unhelpful in getting the rooms ready on time, but I believe, with all the problems we had, particularly with room 823, that at least one night's room fee plus taxes should be credited to my credit card. July 3, 2014
Rated 4 out of 5 by Great Location The staff are all very helpful, friendly and professional. We enjoyed our stay so close/easy access to Downtown Disney - We didn't get to see fireworks (but were told we could if Disney had a show), we did however see the World of Color at California Adventure. Anyway, balcony was nice to relax and watch life go by. Would definitely stay here again. December 4, 2013
Rated 5 out of 5 by This hotel caters to their guests The look and feel of the hotel was beyond my expectations.. The layout of the walk areas and surrounding plants gave it a very tropical feel. The room was very comfortable & surprising was that the water bottles on the desk were complimentary.. Now that is a plus!!! Top this off was the food provided for the conference.. Scrumptously delicious!!!! July 15, 2013
Rated 5 out of 5 by Training Needed It's a great hotel at a great location. I always sleep well at Starwood Hotels. However, this time when we arrived, the bell hop did not bother to help get out my wheelchair, but instead dictated what we must do to check in. Then the front desk neglected to tell us that the hotel entrance by our room was blocked by construction. May 20, 2014
Rated 4 out of 5 by Great choice I initially booked a hotel across the street from Disneyland and later decided on the Sheraton. What a great choice! My family visiting from OH & TN enjoyed the hotel very much. I requested a view of Disneyland for the fireworks and wasn't disappointed. Great room and loved that there was Starbucks coffee. Will definitely choose this hotel again. June 24, 2013
Rated 4 out of 5 by This hotel has consistent service. I've stayed at this hotel several times in the past and have had a positive experience. Staff was responsive, amenities were good, rooms were comfortable, location was ideal to Disneyland, and hotel was maintained well. August 3, 2014
Rated 5 out of 5 by Excellent Service and Food Quality I am the event chair of the conference hosted at the hotel. I'm greatly impressed with the service of the hotel staff. Everyone was very accommodating and would even remember small things about each guest that made our stay pleasant. I also received compliments regarding the food. I very much enjoyed the taste and quality of the meals served. November 7, 2013
Rated 5 out of 5 by Excellent Customer Service I just returned from a 3 day conference at the Sheraton at The Park in Anaheim, CA. The hotel was outstanding! The rooms were very modern and comfortable and the bed was so cozy that made me want to stay in it all day long. The hotel staff were so accommodating and kind. I would most definitely recommend this hotel and will be coming back soon. October 23, 2013
Rated 5 out of 5 by So Accomodating! My husband, young child, and I stay here at least twice a year. Our last visit the front desk person was not friendly, had a harsh tone and made us feel like we were an inconvenience to her day. This was the first time we had experienced shoddy treatment from this particular sheraton. I am happy to report the top notch front desk staffers are back! This visit, I did not have my husband, but came with 3 kids ranging from 5 to 12. We were a little early and Dylan at the front desk was very helpful in getting us into an open room with all my specifications. He thanked me for being a loyal and repeat customer. He ensured I had all the help I needed to get myself, the kids and all our belongings in the room at the same time. Sandra in the club lounge is always friendly and efficient and has a kind word for everyone no matter what the age. AND the hallways are NOT filled with the sound of thundering feet or excited voices at all hours of the day. December 27, 2012
Rated 5 out of 5 by Welcoming Staff During our stay, the housekeepers were wonderful. Not just the work in the room but they always acknowledged our presence and wished us well. I was getting ice one morning and one came up to me and asked if she could help. It was a great experience that made us feel like they appreciated our being there, not just as clients but as friends. March 17, 2014
Rated 5 out of 5 by Great Staff at Check in! Price on the hotel is a little expensive compare to the rest, but the staff made up for the difference. Upon check in the staff was very helpful and nice. They even gave me $75 credit for the hotel. Which was good for room services. My Kids was very happy to have room service. July 10, 2014
Rated 4 out of 5 by Anaheim Park Good location, good pool - a decent choice for attending Disney Land and Cali Adventure. Could see fireworks from 7th floor! August 18, 2014
Rated 4 out of 5 by Mold in room There was mold around the HVAC register in the main portion of the room and the bathroom had mold along the ceiling. I believe they need better airflow. This was not a big deal to me; but I realize some guests may not be happy with this kind of stuff because of the fear of toxic mold. Other than that, the room was very clean and comfortable. October 25, 2013
Rated 3 out of 5 by Great location, noisy rooms The location to the park was excellent, with ART is was convenient. On the nice days a manageable walk with a 5 and 8 year old. Only drawback was the noisy room. Could here the guest above us argue and use the bathroom. Running water sound was very evident. In addition, you could overhear conversations from the guests in the adjacent room. November 4, 2013
Rated 5 out of 5 by great location enjoyable overnight stay/visit August 27, 2014
Rated 4 out of 5 by Good hotel for the price and location Our family stayed at the Sheraton at the Park, Anaheim while visitng Disneyland. Location is good, room was standard. We upgraded to the Club Level which was very nice for breakfast and evening happy hour. Price was competitive for a similar room at nearby hotels but they fail to mention the daily $16 parking fee tacked onto the bill. January 21, 2014
Rated 3 out of 5 by Air Unit not up to Par Our stay was ok. Pool was cold. Our air conidtioning unit didnt work and had to move at 10:30pm. The Maintence worker not very good. he suggested using a fan first. very rude, mind you it was cold outside but very warm inside. Person who moved our room said that Sheraton is a older hotel and suggested that we open our balcony door. Wow January 8, 2013
Rated 5 out of 5 by Fabulous Stay We are preferred SPG members and we had a beautiful room on the 11th floor overlooking Disneyland. Bed was super comfortable as were linens. Room was really nice and VERY spacious for our family of 3. Nice big garden tub in bathroom for soaking after walking all day at Disneyland parks! Hotel is very close to walk. Will be back again! March 26, 2013
Rated 3 out of 5 by Swimming Pool Chaos As usual pool is no diving etc, but with 8-10 young boys diving and monopolizing the pool to the extent that my grand-daughters (and many others) could not use the pool, I asked staff in the lounge area by the pool to get somebody to settle them down. They said they would, but wonder of wonders they NEVER DID!!! This is unacceptable. July 31, 2012
Rated 2 out of 5 by Staff needs some customer service training I did not have a good stay at this hotel. My room service did not arrive at the scheduled time and then when food did finally arrive, it was not the correct order. I then was not able to get my meal entirely refunded. The staff did not seem apologetic at all. I had other service issues, as well. A big dissapointment as an SPG member. August 30, 2012
Rated 5 out of 5 by The bed was the best ever! A good night's sleep at a hotel is worth a million bucks! Really comfortable beds and wonderful comforter. I had a beautiful view of the pool and spa and the room was clean and spacious. Molly's had good food and extremely fast service--important, when your're there for business and have a short break. Excellent value for the price. June 9, 2013
Rated 5 out of 5 by Thank you Great service at the pool, bar and concierge. Thank you, excellent couple of days. The cab ride to SNA, Johnny's was terrific. August 14, 2014
Rated 4 out of 5 by My room flawed but still to be recommended The hotel is well-situated: close enough to the Disney parks to walk, not so close that you hear everything. The rooms are spacious and many have balconies. Free in-room coffee and water. The water pressure is good and the bathroom is separate from the sink allowing for two people to get ready for their day at once. The health club facilities are good for their class, but you're not going here for the health club, and the pool looks large and well-maintained. My room: There was a high-pitched whining noise coming from the air conditioning so when it was on, it sounded like the alarm in the room next door was going off. The hotel staff wasn't super-responsive to this - I noticed it at 2:30 am and tried calling, but after several calls when they hadn't picked up I went down to the front desk. They did send a staff member up to check, but of course at that point the AC was off. That's a specific situation though and I haven't let it overly affect my review. July 31, 2012
Rated 3 out of 5 by Great Disney Location From my interpretation, this hotel do not have to attend to the guests request due to its location. The staff is great, but it seems like they are not allowed any latitude. I am a SPG platinum member with lifetime gold membership. I brought my dog on a family trip to Disneyland to this property for the first time; to my dismay, the property made me sign an additional document for payment($50) and initial 10 different line-items to make sure I understood what was at stake. I've been to many Starwood properties and have never encounter this type of treatment. I guess this is their "Policy", which was repeated many time. My suggestion is to advertise your pet policy including GROUND FLOOR ONLY. I don't mind paying it, but keep to a No Surprise "Policy". On another note, please clean the hall carpet. I understand its a Disney type property with tons of kids running around the pool area and into the hotel, but that doesn't mean you can't clean it frequently. November 28, 2012
Rated 5 out of 5 by Consistently excellent Our expectations were met once again by the friendly staff, great rooms and conveniences provided at this location. This stay we enjoyed the swimming pool and snack bar. Plenty of towels and lounges, beautiful pool and great selections in food and drink. Thank you for your efforts to consistently provide a great stay in Anaheim. September 4, 2013
Rated 1 out of 5 by Not up to the usual Sheraton standard I have always been a starwood supporter as they have always delivered good standards. However, with my recent stay of 6 nights - it was a total dissapointment with regards to the house keeping. When we return to the hotel every night, we will find our son's teddy bear and pyjamas all on the floor instead of on the chair or bed! June 25, 2013
Rated 3 out of 5 by Unreliable for-fee internet access This was my second time staying at the Sheraton Park with my family visit to Disneyland. We really enjoy the pool area with the beautiful garden surronding it. I was disappointed by the front desk staff member when I checked in who curtly told me that my SPG number was not needed because I was not going to get any points anyway, as I booked though Wesjet vacations. Next, we paid for the wireless internet in our room, but the service was intermittent, and kept disconnecting. When we were connected to the internet, it was incredibly slow. I would expect that if you make a guest pay for internet access, the service should be top-notch - this was very disappointing. The door to our room did not close properly, you had to really slam it to make sure is was fully closed. We went to Opon returning from Disneyland one evening, we arrived to our door that was not closed, anyone could have walked in! We were very lucky that all of our valuables were still in the room. October 5, 2012
Rated 3 out of 5 by This hotel needs to upgrade Proximity to Disneyland was awesome, but the name should live up to its expectations. The bed was uncomfortable, like too many people had slept in it. The pool looked outdated; needs more modern furniture. Staff that brought our crib was very good. But overall the look of the place needs an updo. June 4, 2014
Rated 5 out of 5 by Great location & staff Oh My God!! My stay was awesome. From the minute I checked in the staff was extremely kind and helpful. The room was clean, warm and inviting. The location is PERFECT, its only about two blocks from Disneyland, we were in room 927, perfect for seeing the fireworks at night. I'm in love with this hotel. I had a wonderful stay February 25, 2013
Rated 5 out of 5 by Great Hotel This hotel is absolutely great. We have nothing bad to say about it. The staff and Hillary went above and beyond to make our trip perfect and for us to feel special. Very close to Disneyland, great pool, great food, nice rooms. Loved the view of the nightly Disneyland fireworks! Will stay here next visit! May 12, 2014
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